Hippo Manager Software

The team has been great from a support perspective . My life has been made easier by this software.

Pros

Love that it is mobile enabled. It works where I work

Cons

Had to learn a new system, but overall its simple and intuitive

Pros

This is an awesome ground floor vet software, and they work hard to update it to what is needed constantly. The price e is PERFECT, and the Cloud capability makes them even better!

Cons

Some of the needed updates are frustrating to work around, such as nesting items within 1 charge, refilling scripts and signing charts easily, but we know they will eventually be available!

Pros

easy client access, you just need to make sure your on that patient. Love the easy and large icons!
Also like that there is a bar that has tabs to click on making it easy for the management etc tabs. Like that the vaccine chart is so easily accessable

Cons

Not sure yet. I wish there was an anesthetic monitor chart, if there is on I havent found it yet. Do I need to create one?

So far I'm further educating myself within the software but I am learning and intrigued

Pros

What I like most about the software is that there is a vast variety of things that can be done meaning that there is plenty of resources and areas that can be utilized within this program. To wear everything or a lot of our information can just be contained or stored in one area.

Cons

I don't like that we can't add or subtract things on our own that we have to contact hippo to do so. Such as wanting to add our own soap forms or our own euthanasia forms it doesn't give us the option to do so or to edit such forms to our own liking. They also say that they're supposed to be less clicking done of the mouse in this program but it appears to me that there is more or a lot of unnecessary clicking needing to be done.

Pros

The software is easy to use and have a great customer support team that are willing to help. Once I asked for a customized rabies certificate and they didi it for our clinic!! Try it! It is a very good software that will satisfied your needs because always are creating new features to make your work easy and complete. And the most important thing for me is that is user friendly!!

Cons

For me the time I have to waste writing with limited typing skills. We will try the new voice recognition system very soon !!

Money savings and good support included

Pros

Easy to learn and use. Support is excellent and included in price . Works with client to resolve problems . Exact opposite of previous support where it was$$$$$ to even say hello to support .

Cons

There are some features missing . Combining multiple patients is hard . Templates are not as variable as I wanted . Although not hard the rads and ultrasounds have to be added separately . Small price to pay for good support

Pros

It's not Cornerstone or Avimark or Impromed- I like using something that no one else has and don't have to compare to it.

Cons

Not happy about how it's not tab friendly or ease of entering inventory. Still new to it and haven't been fully prepared to be using it as much as I've needed or should use.

We were able to go from mixed paper and digital records to all digital. Saves tons of time.

Pros

My favorite part about hippo software is how easy it is to learn. Also I love how it is cloud based.

Cons

Things I don't like about hippo is that you can not edit the forms provided on the system. For example the dental chars you have to print them and scan them back in. I also do not like how you can merge duplicate owners and duplicate patients.

Portability, integrated records/reminders/meds/invoices.

Pros

I was first attracted to their customization and that, since it was cloud-based, it was very mobile, and compatible with my tablet. What I truly love and value beyond words is their customer service - when I have questions, they are quick to provide help and remedies; when I needed basic help, I knew I could call but found the video tutorials and quick help section were usually sufficient. Thanks to the ease of use and customer service, I went from paper records to full digital functionality within 2 months.

Cons

Anything I haven't liked, customer service has worked to find a solution. I know record autosave and one-click email of certificates and summaries is on the horizon.

Pros

Price competative and great features, haven't experienced much down time with software, development is ongoing which is great and I'm happy to pay extra for more features.

Cons

It's got a few issues with layout for Australian users..... addresses, phone numbers etc. my google calendar is not working and has been intermmittently addressed and not resolved it would make a huge difference to my daily scheduling. It does have huge potential in the Australian market but needs a few tiny tweaks.

Ease of record keeping

Pros

The software is easy to use. Any questions we've had have been quickly answered by tech support, and they are always willing to work with us to customize our software to our needs.

Cons

Some functions are odd or don't seem logical, but when brought to their attention they are quick to address it or say they are working on a change to the process.

Pros

Ease of use. I can easily get to where I need to be on a page without going in circles. Also easy to customize.

Cons

Only functions with google chrome. I like firefox and had to download google chrome to get it to work.

Pros

The customer support for Hippo is as great as I could ask for. Questions are answered usually within hours if not minutes! Changes are made promptly as well. It is easy to figure out and use. I haven't even begun to use all of its features!

Cons

I wish there was a way to attach electronic files to the patient files and it would be nice to send messages to the clients right from the program. Having it save automatically would be nice too, but I have learned to do that fairly quickly!

It is very easy to set up a client in Hippo. Even the doctor can do it! Recording notes and attaching files is super easy as well. The benefit is that its fast to accomplish these things. Less steps than our other software.

Pros

easy to use. Attaching our medical letters in Hippo is much easier than our past software. I like the email ability for invoices and estimates.

Cons

We are a specialty clinic so we need more flexibility. I have already spoken to customer support regarding expanding on estimate note space and the ability to have a separate sections to put all our referring veterinarians in.

I was able to hit the ground running with this software with my new mobile practice. There was some initial set up that took time, but overall it was very easy to implement. There are always links to iron out and I am still learning, but overall it is a good product for what I need.

Pros

Ease of use on the road. As a mobile vet it gives me all of the important features that I need. Managing reminders, attaching previous records to the patient. Having a patient view to view allergies, vaccines, visits. The scheduler can be customized to how long a visit will be from 15 minute increments to 60 minute increments plus. Having a very receptive support team to help trouble shoot problems. My contact was always willing to help not only though email but also conference calls to see where we were struggling.

Cons

As will all software packages there is always room for improvement. I would like to be able to print one sheet of vaccine and preventative care reminders (useful for boarding facilities and groomers), it can be a little slow to load in sometimes, entering item kits is not intuitive but a great idea for items that can have multiple reminders such as the vaccines. The mobile interface with my phone needs improvement. Documents do not automatically open, they have to be downloaded to the device you are working on.

None, there is no way this was made for vet offices.

Pros

Ummmm, let's see......the receipts are pretty when they print. That's about it. I really don't think this was made for the veterinary field.

Cons

Very confusing, can't do simple things like delete deceased pets, or pets the owner no longer has. There is no way to print patient labels. I still don't know how to read the schedule, make an appt, or even check to see how busy we will be that day. I feel like our clients are not getting the service that they deserve because the computer system takes so long to understand. I know we've only had for 1 month, but this is rediculous. I would rather use the old system we had, and it had problems, but not like this. This is simply not a vet friendly system.

Tracking maintenance jobs, time taken to resolve/repair.

Pros

We are able to track how much time it took from the time we got the maint. request until it was completed.

Cons

Initially the program was a little hard to grasp but now utilizing it has become easier for our maint team.

Pros

Truly paperless, ease of access - I've written records from my tablet while getting an oil change. Value.

Cons

I would like it to be a little more streamlined switching from patient to patient. I have an large exotics caseload and I can't enter all the species I need.

Our clinic is in the second month of using Hippo manager and so far we are pleased with the program. We are a high volume mixed animal practice that is 90% walk-in based, so our needs are different than most other clinics. We are very impressed with the support that Hippo offers and the ability to customize the program for our needs. The company even sent someone to our practice to observe how we work, so that they can better customize the software for us. Customer support takes all suggestions seriously and is continually trying to improve their product. Overall this is a great program to have.

Pros

Customization

Cons

Very mouse dependent

I have a mobile equine practice where it is very important to have a software package that works easily and quickly. Hippo Manager has proven to to meet and even exceed my needs for delivering top quality care at the farm. The screens are intuitive and easy to get through. Having the main patient screen being the center of the program allows you to access everything you would ever need about that patient without having to search around. Also, I like that Hippo Manager is a cloud based system. It has allowed me to either use a computer to run the program on the farm, or even my cell phone. (the screen is small but it still works great). Overall, I would highly recommend Hippo Manager software to any mobile veterinarian.

Pros

Ease of use, accessability

Cons

Invoices are not also mailed to me, just to the client.