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Web browser (OS agnostic)About Hippo Manager
Hippo Manager is a cloud-based veterinary practice management solution for small and midsize clinics, hospitals, specialists and independent contractors. Its main features include appointment scheduling, reporting, point of sale (POS), reminders, inventory and more.
Hippo Manager can manage all the clinic appointments with adding resources, use color coding for different type of appointments, modify appointment schedules and more. Its inventory management allows users to check on stock levels, add or remove quantities and track margins. Users can send appointment reminders, SMS notifications, e-statements and other communications directly to customers.
Hippo Manager comes with an integrated POS system, which enables users to enter transactions, ...
121 Reviews of Hippo Manager
Average User Ratings
Overall
4.08 / 5 stars
Ease-of-use
4.0
Value for money
4.5
Customer support
4.5
Functionality
3.5
Likelihood to Recommend
Not likely
Very likely
May 2019
Stephanie from Mooresville Animal Hospital
Verified Reviewer
Company Size: 2-10 employees
Industry: Veterinary
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Hippo Manager is worth every cent!
I am very satisfied and recommend it to anyone that is looking for software!
Pros
I just love this software. I went from Impromed Infinity to Hippo after a full system crash. This system is like night and day to Impromed. It is so easy to set up and use. The customer service is also great! They cater to their clients and want our fred back since we are the ones using it in day-to-day operations.
Cons
I think the thing I like the least is that there are no alerts that pop up automatically and you can not all alerts to the client unless you add to each pet under their account.
Response from Hippo Manager Software
Replied May 2019
Stephanie, Thank you for your review of Hippo Manager Cloud PiMS! We are so pleased that you find our software reliable and our service meets/exceeds your expectations. We DO value your feedback. We strive to build a future-proof product that is ready to empower veterinary professionals to thrive. We're ready to incorporate most-requested feedback from our partner practices and build into more features and more functionality. We have an average 99.997% up-time and our clients love that stability and dependability. I'll have our team reach out regarding that alerts so we can be sure we've got what you're looking for, or, log it as a feature request for near-future development. Thank you for being a member of the Hippo Herd!
September 2019
Mary from Bull Creek Veterinary Services, PLLC
Company Size: 2-10 employees
Industry: Veterinary
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
September 2019
Hippo Manager Rocks!
Overall, I am very pleased with it's reliability and the timely improvements that have been made to increase efficiency of the system.
Pros
I like that the company has a sense of humor, but they also listen and take suggestions seriously. The customer support team is friendly and sincere.
Cons
Some parts are confusing and some areas require too many "clicks" to get task performed. Customer support, online manual and help page all aid in getting questions answered.
Reasons for Choosing Hippo Manager
Sense of humor implied by their website and a kinship with all things related to Lexington, Ky.
Reasons for Switching to Hippo Manager
VetOfficeSuite was not as user-friendly as Hippo Mgr. I am not super tech-savvy, and Hippo flet like a much more comfortable fit for me. I tried VetOfficeSuite for a month and did not feel comfortable using it. Hippo was much easier to adjust to as I had been using paper charts previously.
Response from Hippo Manager Software
Replied September 2019
Hi Dr. Barling, Thanks for providing a review of Hippo Manager. We appreciate you being a member of the Hippo Herd! We do take practice partner requests seriously and our support and training teams are always there to help with any question. We make sure we log feature requests and as part of our constant improvements to our app, we work in practice requests as soon as possible! Are you saying you like our Hippo jokes? Glad you enjoy our sense of humor! We love what we do, so we infuse a lot of light-hearted elements into our approach and our practice management software. :) Looking forward to delivering more growth and improvements your way as we met the demands of veterinary professionals such as yourself and the ever-changing veterinary industry.
May 2019
Danielle from Beacon Falls Animal Hospital
Company Size: 11-50 employees
Industry: Veterinary
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
4.0
Functionality
2.0
May 2019
Hippo Review
Pros
It is generally intuitive to use and has an easy learning curve, the reporting is straight forward, customer support is friendly and responsive. I like that there are constant improvements being made, and think I will be happy in the long run with this program. Integration with Idexx has been helpful for us too.
Cons
There are several functions that don't work as intended, and many glitches that sometimes slow down using the software: The search bar does not allow you to look for patients with special characters or spaces in their names. Some examples would be "representative" which won't pop up with the space in it, or we treat some animals from local shelters which are often identified by impound numbers "File #18-597" would be an example. The print all button on the records does not actually print all of the records- it leaves out the CC and the doctor's signature- both are important to include when sending records elsewhere (the tab to print an individual record works fine). There should be user options like "receptionist, assistant, or technician" for the records-, or everyone should have an individual ID for recording chart notes- it is cumbersome that I have to go back and sign charts related to phone calls that receptionists take or medication refills dispensed by technicians- it just makes more paperwork for the doctor. There are also some glitchy problems sometimes with double clicking appointments to bring up the patient record- the "resource" spot doesn' t always autofill so it freezes up the computer. Sometimes we have had appointments disappear from the schedule, and occasionally we have been filling medications for one patient, but the charges were going into a different patient's chart that remains open in the background (we have screen shot of this if you wish to see)
Response from Hippo Manager Software
Replied May 2019
Hi Dr. Larsen, Your detailed feedback is appreciated and we will have our support team log these issues as well as reach out to you directly for a resolution as fast as possible. Hippo Manager is built to be future-proof, we will only have more integrations, more features and more improvements as we grow alongside our veterinary partners and anticipate industry needs. We will get these issues handled for you promptly and look forward to your updated review. Thank you for being a valued member of our Hippo Herd
November 2020
Andrea from Keswick Veterinary Clinic
Company Size: 2-10 employees
Industry: Veterinary
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2020
What I think about HIPPO Mgr
The support group is very responsive and try to get back to you ASAP. Overall they have solved our issues. They have been providing updates to the program on a regular basis so it's exciting to see the new developments and our suggestions come to fruition.
Pros
The layout and customizability of the access to the program. The Dr really likes the charting/medical notes area.
Cons
Financial access - definitions of the reports available. Also being able to pull info from the database ie Being able to pullup certain species due for a certain procedure along with the client information to create specific call/reminder lists.
Reasons for Switching to Hippo Manager
Winvet wasn't supported anymore and we needed a program that was accessible in 2 different locations.
Response from Hippo Manager Software
Replied November 2020
Andrea, Thank you for your nice comments on our layou, customization, medical records and support responsiveness :) We will share your kind words with our team. I checked with our team, and I have great news: we do have the ability to run a report that will help you with your reminders list in the breakdown that you mentioned. I will send an email to you and support so they can get you set up on that. For the financial access, we have some great options in our online learning management system that may be helpful. Ashley from our training department will be in touch to send you those options. We appreciate you taking the time to share your input, and thanks for being a part of the Hippo Herd! -Sarah
May 2019
ailena from Lyons Veterinary Service
Company Size: 2-10 employees
Industry: Veterinary
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Hippo Manager is Excellent
Overall Hippo manager has been a huge part of getting my small and lean practice start up off the ground and running. Having a quality medical records system for a low price helped to get our practice up and going. Working remotely was a huge plus with having small children at home.
Pros
I love the intuitiveness of hippo manager use--staff quickly catch on to the software even if they are unfamiliar with it. A plus is being able to upload and store and view DICOM images in the medical records. For quality of the software at the price point offered cannot be beat. Also, customer service is responsive to needs and makes customization when requested. Love working from home too!
Cons
Sometimes the plus icons are a little small if working on a small touch screen such as a tablet.
Reasons for Choosing Hippo Manager
Did a trial of both and hippo was more intuitive to use
Response from Hippo Manager Software
Replied June 2019
Dr. Baum, Thank you for your review of Hippo Manager. We're so thrilled to hear that it's helping you get home faster and work remotely when you can, versus being stuck in the office. Our team is super response and we're glad you've experienced that first hand. We are always working to improve features and functionality and take the feedback from our practice partners, seriously. Our built-in DICOM viewer with unlimited storage is so popular, we love to see that you're taking advantage of that and delivering excellent patient care with the help of Hippo Manager. Thank you for being a valued part of the Hippo Herd!
