About VETLINKSQL


VETLINKSQL is a SQL-based veterinary practice solution that helps various types of veterinary practices manage clinics. Key features include appointment booking, reminders, billing, inventory management, e-forms, reporting, a client portal and cloud backup.

VETLINKSQL allows users to configure their appointment-book layout, functionality and look. Customers can book appointments online through a booking website provided by VETLINKSQL. Text-message communication tools enable clients to receive notifications about pets' post-surgery status, appointment reminders, vaccination reminders, special offers and more. The document interface allows users to work in multiple windows at the same time, running multiple tasks.

VETLINKSQL also supports third-party integrations with e-commerce programs and data-facilitation providers. Reporting feature let users generate reports on staff-performance reports, sales and clients.

VETLINKSQL is available both as cloud-based solution and as an on-premise solution. It also provides mobile apps for both iOS and Android.



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Supported Operating System(s):

Windows 7, Web browser (OS agnostic), Windows 8, Windows 10

38 Reviews of VETLINKSQL

Average User Ratings

Overall

4.74 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(28)

4 stars

(10)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

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Showing 1-20 of 38 reviews

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October 2018

Scott from Rappaw Veterinary Care

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Smooth migration to cloud hosted VetLinkSQL

I would recommend that you move to the CFL cloud environment as soon as your server gets close to warranty. For multi-branch clinics, just do it now, and get rid of those Spark VPN bills. It's also great not having to apply updates all the time & if you need to increase the performance of the cloud server due to changing demands it only takes minutes, not hours.

Pros

At Rappaw we have five very busy clinics with 29 terminals. We used to run a central server for VetLinkSQL and a PACS Server for digital x-ray image backup at our main branch. As our servers got older and required replacement we were advised to look at cloud options. The CFL team assisted us to migrate to their Amazon cloud environment, and honestly, it was smoother than we had anticipated. In addition to VetLinkSQL, we also saw it as a good opportunity to move our PACS Server with all our digital DICOM images to the cloud with fully automated backups! Since migrating to the cloud hosted version of VetLinkSQL, we have very happy branch clinics who report an increase in speed – that’s because they now connect directly to the cloud, instead of via a slow Spark VPN (Virtual Private Network) to our own local server. As we are running an open source PACS server (Conquest), I was pleased how easy it was to migrate all the images and PACS software to the cloud too.

Everything runs very smoothly and the migration experience went very well. CFL were great doing all the data migration & setup online. The new routers & direct cloud connection via UFB (Ultra-Fast Broadband) meant that we could move away from the expensive, outdated Spark VPN we were previously using. We just had to connect the Computers, Thin clients, Tablets, and Printers to the internet & it all worked amazingly well.

Cons

None at present time.

May 2017

Agnes from Casula Veterinary Hospital & Elizabeth Drive Animal Hospital, Sydney NSW Australia

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Pleasant experience, excellent customer service and support.

increased productivity, efficiency, client compliance.

Pros

Program itself - surprises on every single time of updates making it not only user-friendly but also environmentally friendly (eforms / invoicing), promotes efficiency (stocklink app, in-house and external lab integration), client compliance (reminder system), e-marketing (loyalty system, email marketing etc). I'm always excited to read their update notes and highlight the great ideas and immediately implementing and sharing with my whole team.
More importantly is the CFL team - always friendly and supportive. From initial meeting, demo, installation, training, through to minor glitches and major crisis (virus attack into our internal network unrelated to Vetlink program); every single interactions have been positive , supportive and professional. From receiving our phone call reporting about the virus attack to teaming up with our local technician and restoring it back to previous night's backup was only a few hours; during the panic moments kept reassuring us everything will be ok and will bring us back in a few hours and they did! A nice team to work with from the CEO (Deven) to the technical support team and administrative team - everyone that we have to contact has been friendly, supportive and professional. A team that will work with you and listen to your feedback and improve the program in the next update. In summary, exceptional and impressive customer service!

Cons

Other than some teething issues in the beginning of using it, nothing really :)

My comments is too short apparently - so to make it longer, I finally thought of something that I don't like is their update notes are too long as they improve so many things in every single update and I had trouble catching up!

August 2016

Peter from Maidstone Veterinary Clinic

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2016

Vetlink SQL - Back Up Recovery

We have been running versions of Vetlink for 20 yrs in a LAN setup . Recently we had a moderate problem with a data file that we thought had completely disappeared. For ease of use we save relevant digital Xrays to Vetlink which are attached to the animal files for easy access. Recently, for unknown reasons that file disappeared and as expected it was a week or two before this was detected. We do run a back up system that was recommended and installed by Vetlink about 2 years ago. As with any backup system - you seldom try it out and when you do - you hope like hell it works . Well it did work and very well indeed!! It took a hour or so to have the Xray file up and running with all the links back to the animal files intact.

Pros

It is robust and I can count on one hand in the past 20 years that the software system crashed. Of course there are minor glitches every so often but that is usually a phone call and they come in remotely to fix it - whilst the system still runs. They are only a phone call away and the 'help desk' know their stuff and can often talk you through most things.

Cons

There is a lot of parts too it! They are changing / evolving to keep up with the changing technology - takes a bit for 'non-computer' buffs to keep up!

July 2016

Malcolm from Albany Veterinary Hospital

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2016

Vetlink, very easy software to implement and to use.

We transitioned from an opposition product and in preparation had three of our team attend some training at Vetlink in Auckland where we focussed on products and services in anticipation of our go live date. Unfortunately we did not get as prepared as we would have like but proceeded with our go live date anyway. I am pleased to report it well really well with minimal stress, frustration or headaches. We chose to make amendments to products and services as we went and experienced very few issues. Our data conversion and going live was overseen by Clive and after 2 days we were away with the practice barely noticing a hiccup. We anticipated some challenges with such an enormous change but it went very easily. Clive did a fantastic job of ensuring data converted well and also of making sure we knew how to make changes etc in the new system without overloading us with too much detail. I had anticipated that a software change of this type would cost the practice in terms of productivity and turnover but I would think that in reality there has been no real turnover cost with this change. I am pleased to say that within 2 weeks of going live we were in the process of looking at all the new opportunities the program has given us. Getting help is easy and all calls for help have been answered in a very timely and uncomplicated manner. Helpdesk staff members are always approachable and communicate easily about any of the issues we have had.

Pros

The software logically achieves everything you would expect from a practice management system of this type. The built in word processor is functional and interfaces well with handouts, certificates etc and avoids costly licensing for other word processors. The emailing documents and histories capability is fantastic as is the two way text messaging. The diary works well and has enabled very efficient use of our staffing levels. It has been easy to connect and print various documents to networked printers. The capability of having different users having different configurations is also a really great feature as it allows different staff to access different devices depending on their physical location and their practice role ie the admin team can use their own printer for letterhead or accounts stationary whilst the front office can use A5 receipt stationary and the vets can use another different printer for blood results, reports etc and all of them can also access the drug label printer. The ability to separate the invoice from the history for a particular visit is really neat and useful, the front office can get on with taking the money whilst the vets complete the history recording in another room.

Cons

There is very little not to like and it would seem all features can be customised to work how you want them or be disabled completely. We personally have experienced some issues with being able to have multiple patients on the same invoice but I have a colleague in a neighbouring practice who loves being able to do this.

September 2017

Lisa from Windaroo Veterinary Surgey Animal Hospital

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2017

Using it for 9 years, Support team can usually help us. Easy for new staff to use.

Pros

Colourful Diary screen enables easy adjustment of appointments to a different time, longer or a different vet or day. SMS appointment reminders work well. I like that an email message or sms sent to a client through the system is documented and can be reviewed. The quote system works well. There are lots of reporting options.

Cons

Sometimes there are glitches with the messaging not getting through. The reminders are complex with letters, sms and emails going out on various runs. If there is a problem here it is very concerning that they may not be received. I am not sure if other software make this easier? We always get it sorted but it can be very time consuming.

Response from Computer Fanatics of Computer Fanatics Limited

Replied September 2017

Hi Lisa Thank you for your review. Please note that we have now switched SMS providers with a Tier Service (we experimented with a Tier 2 service as people wanted lower costs, but we have decided to dump that service) and the delivery is first class! It is generally upgraded on your next update but call the help-desk and ask if you are on the new service. In terms of Reminders, again, we have updated this to conform to privacy laws. We also have 3 ways to send reminders (one per family, one per patient, or one per reminder; the last one being the most popular as it provides statistics and allows you to change content and language tone to see what works in you area and demographic). I suggest you login to our web portal and watch the FREE training webinar on Reminders to improve your system. Secondly book in a 1 hour online training session to review your settings and get advice. I will approve this FREE since you have taken this time to place a review - Deven Patel

June 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

June 2018

- Communication documentation is great also the ability to communicate directly with diagnostics

Pros

Initial tech support was really good - quality dropped of as time went by and it became more difficult to get ahold of them. We upgraded because previous software wasn't able to intergrate with idexx or radiographs etc.
Super easy to record radiographs/photos with the additional ipad applications. Ability to requisition diagnostics (reduces amount of diagnostics not charged out correctly)

Cons

Reliance on having to manually run the background so everything syncs.
Have to build templates/forms within the software.
Difficult to find sms communication history for a client when its sent through the system.
Reminders again have to be actioned manually (we now use a third party)
**Automatic Online booking is not a feature!! - Online booking is clunky and manual involving emails.

Response from Computer Fanatics of Computer Fanatics Limited

Replied June 2018

Hi there. It is a bit hard to follow up with no name as I would love to call you and explain and show you where you may need assistance / training. Please note that if helpdesk phone lines are busy you can leave a message for a call-back or you can email support@cfl.co.nz for any non-urgent issues and someone will respond the same day. For SMS In & Out logs, just bring up the client record and then see the Doc Manager Tab where a sub-tab shows SMS - ALL communication is right there. In terms of online booking, I tend to agree that its not ideal BUT please note that a totally new and refreshed OLB system is due for release next month with a complete re-write. Look out for a free webinar email for 4th July 2018. Not sure what you mean by manual sync but happy to clarify if you call. PLEASE do not hesitate to call me to discuss any issues at any time and I will see that it's set right! Deven Patel - My Mobile is +64 21 512 149

July 2017

miles from Mt barker veterinary hospital WA

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

The software is easy to learn, we changed over from another vet software. The change over was easy

Make are clinic run smothly

Pros

The software is easy to learn, we changed over from another vet software. The change over was easy and we had great support to teach us the new program. Once we got going we found the program easy to use and fitted in well for our mixed animal practice. The back up tech support is friendly and helpful, and always available to help us. We are not a computer savi clinic, so probably ask some really dumb questions which they always help us with. The nurses find the program easy to use, and the flow of patient/client from waiting room, to consult/treatment/ hospital/ discharge is easy to follow and see where patients or clients are up to. For large animal patients program works well for planning and charging out invoices. Very happy to talk to any one about programme if considering changing over .

Cons

would like a better spell checker, myself and two other nurses are dyslexic so need to make it easier for us

Response from Computer Fanatics of Computer Fanatics Limited

Replied July 2017

Thank you for the kind words Miles. Just in case ....- Did you known that you can set up abbreviations that automatically expand into words, sentences, and even full paragraphs so you don't have to type much? In addition to this, you can have pre-configured clinical notes/pages that you can simply import. Just go to the top | Options | Picklist | History | History Abbrs - then just set them up here. Cheers

May 2017

Louise from Exclusively Equine Veterinary Services

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Nothing is ever too much trouble. Communication is effortless and always available.

Ease of use, portability and support

Pros

Time zone difference allows for early problem solving if any. Updates occur effortlessly. Ease of use and mobility of whole database

Cons

Colour sheme!!- I like bright colours. Can't set up a recurring lock for individual vets on certain days for research etc- must be set up as an appointment.

Response from Computer Fanatics of Computer Fanatics Limited

Replied May 2017

Hi Louise Thank you for the kind words. Please note that you can solve your problem in one of 2 ways. Firstly use the Staff Roster where you have several start and end times during a day. This will create locks between those periods. Note that the Roster is dynamic and can be altered at an time and a Clash Management window will automatically tell you if your re-scheduling has clashes with any pre-existing appointments - then you can just drag and drop to re-schedule etc - it will also automatically then send text messages, etc. The second method is to use the Recurring Appointment" feature. Yes it does use appointments but it has quote a sophisticated recurring criteria. If all else fails then please call me to explain why the above solutions are not working for you and I will either find a solution or I will place the feature request for future consideration when they work in that part of the program next. Cheers Deven Patel

May 2017

Brett from Gympie Veterinary Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Great product, continued development, great support and all of this at a reasonable price.

This software has improved our efficiency and capabilities. Well Done.

Pros

We moved to VetlinkSQL 18 months ago and we have not looked back. We had a list of requirements that we required out of our veterinary practice management software and VetlinkSQL stood head and shoulders above the alternative options available. The product is easy to use at all levels and if there is ever an issue the support team have all the answers and they do this in a timely manner. Some of the extras that have really added to the experience include the mobile app for our large animal vets in the field, the SMS and email capabilities, the integration with our laboratory equipment and the ability to store images and documents on patient and client files.
We also really appreciate that VetlinkSQL is continually developing and improving and that their team is very open to feedback and suggestions.

Cons

Most areas of opportunity that we have come across have been addressed, currently we have a couple of suggestions on the board in regard to the main diary screen. As it has been with other proposals we do expect these to be addressed

September 2017

Rob from Cambridge Equine Hospital

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

Great functionality and Service

Pros

While the software is very powerful, it is really easy to use and has huge functionality for all types of practices, especially for our equine side of the business. What we like is that the software is continually upgraded with new features from requests we make. For example, we wanted better stock management for our equine and farm vehicles so they have created an App that allows a really easy way for Vets to transfer stock to their cars, even if they are in a hurry we now use this App which has reduced our Stock Shrinkage by 50% this year! Finally I think the helpdesk is very good and the familiar support staff are excellent.

Cons

We don't have too many dislikes but it would be good to get some more advanced training for our staff and have regular visits to get the best out of the software.

Response from Computer Fanatics of Computer Fanatics Limited

Replied September 2017

Thank you for the kind words Rob. Just call our help-desk or Kelsi our BDM (kelsi@cfl.co.nz) and she can make a note to contact you once a year to book in staff training.

May 2017

Debra from Reynella Veterinary Clinic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Great software features and excellent support when needed

Ease of use and ability to attach various client forms to a record

Pros

The ability to add on more features as your needs grow and you become more familiar with the software

Cons

Not knowing which team member has performed an action. Anyone can be selected from the drop down where that option is available but for general use it is not convenient to have each user log on/off to perform an action.

Response from Computer Fanatics of Computer Fanatics Limited

Replied May 2017

Hi Debra Thank you for your kind words. You can indeed have only certain people perform certain tasks and have a log in system. It is open when you purchase the system but you can go to Setup/Staff/Access levels and you will a large number of functions such as, to name a few, Make Bill, Discount, Overtype Price, Place Orders, etc, etc. There is a grid of User Position where you can choose each staff position and what they can do openly and where they may need to log in and so on. Having said all that, in the upcoming Version 5.0 this area has been expanded with detailed audit trails as well. Call our helpdesk or download the appropriate chapter of the manual that describes all this; there may even be a recorded webinar in there. Cheers

July 2018

Taryn from Clare Valley Veterinary Services

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support