About GoToMeeting

GoToMeeting is a video conferencing and collaboration software that can launch meetings from various locations such as email, Microsoft Office, and instant-messaging tools. The solution is suitable for businesses of all sizes and can be deployed both in the cloud as well as on-premise.

GoToMeeting enables users to organize, invite and attend online meetings, presentations, trainings, and video conference calls. Customers, colleagues, and prospects can view any application on users’ PCs. Its HDFaces video conferencing functionality can share up to six high-definition video feeds per session.

GoToMeeting provides features such as synchronous editing, project management, cooperative writing, minutes management, invitation management, two-way audio ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

7,959 Reviews of GoToMeeting

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(4,508)

4,508

4 stars

(2,720)

2,720

3 stars

(644)

644

2 stars

(65)

65

1 stars

(22)

22

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 7959 results

March 2020

Jorge from Hova IT

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2020

Good solution for online meetings and presentation

I have offices, customers, account managers, partners and even developers in severalc countries. With this solution I can keep meetings or presentations everywhere in the World where I have Internet connection. The sound can be by Internet or phone call, I can share my screen ot my webcam, and aldo I can save the meeting, to keep track of it.

Pros

I've tried other solutions and for me the best from this solution is how easy is to access to the conference for my customer. Just one click and they are inside the conference.

Cons

I would like to send invitations to my customers from the same interface instead than copy&paste the content of the access. It has plugins with main mail solutions like outlook and GMail, but sometimes because I am in a customer with firewall email rules that don't let me access to my server from outllok but only by webmail, I have to create the conference form one site copy&paste and send the invitations from my webmail.

Reasons for Choosing GoToMeeting

Because its easiness to connect to the conference

Reasons for Switching to GoToMeeting

Because I have a lot of problems with how difficult was for the users to connect to the meeting. They connect, but allways forget to connect audio or video because it is no easy to find it. Also bacause I had problems with support and invoicing.

December 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

December 2020

GoToMeeting, GoToTraining, Go To Google, The Government Hates It

When functioning fully, the tools and the suite could not be better. However, without an extensive pre-screening of the audience to ensure they have the capacity to download the GoTo app, and that they have downloaded Google Chrome and made it their preferred browser, the tools become difficult and the technical support for the audience is virtually non-existent.

Pros

I love the tool when it's working. It provides all of the meeting features, resolves bandwidth concerns and builds an ability to build community for those who are not behind any significant firewalls.

Cons

The inability to run the GoTo Suite of tools without downloads renders it useless in the government space. For those who cannot do downloads, they will be unable to join meetings. For those who refuse to use Google Chrome, they will be unable to use advanced features in the suite of GoTo tools

Reasons for Choosing GoToMeeting

At the time, it was security issues with Zoom. They seem to have overcome them, so Zoom will be a prime contender when we're up for renewal.

Reasons for Switching to GoToMeeting

WebEx was three times as expensive.

January 2020

Juan Pablo from Grupo Axento

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

January 2020

Great software for remote meetings, lacking some features you might find in competitors

This software works. The mobile apps run great and won't dissapoint. The addins to install on PC and Mac are lighweight and install very quickly and it still leads when connecting to different IT environments (we have never experienced having issues with a customer when using GoTo Meeting in their network), something that some remote meeting softwares haven't been able to achieve.

Pros

GoTo Meeting was our first selection when having remote meeting within our company untill last year (2019). It just works as expected, does not consume too many (computing and network) resources and works on most IT environments (incluiding our customer's). The addins install quick and easy and the sharing features are great. It usually has an admin that creates the meeting and the meeting needs to be started by the admin. Has all the basic features you would need to have a remote meeting (audio - video, screen sharing, inmersive chat, Q&A, participants list, some controls, etc) but it doesn't have had too many updates for some time and lacks some features we have found productive (whiteboard, for example).

Cons

The software works great. Nevertheless, we have found some features in other remote meeting software that could make it ideal: have anyone in your organization be able to have admin rights (create meetings, start meetings, change meeting configurations, etc) and some features that nowadays might be very useful (whiteboard, a note taking module to be able to take notes and share them when the meeting ends, more options to connect audio - to name a few).

Reasons for Switching to GoToMeeting

We got to know GoTo Meeting with a partner with whom we had lots of remote meetings. It consumed less resources and thus gave us a better meeting experience (no audio/video interruptions, less hassle when connecting and it worked with lots of people connecting at once). The previous software always had issues, that is why our partner recommended we had the meetings using GoTo Meeting and we loved it.

November 2020

Althea from Trambiserra marmi

Company Size: 11-50 employees

Industry: Building Materials

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

The best conference server I ever tried

Experience is some kind of perfect. Best audio, great image quality, great sound and possibility to share the screen, or share video, clip or files. You can stop your participation whenever you want, or go in pause if you’re in need. Also you can write some public messages as for example questions about conversation . Just one counsel: when the owner talks, all the other participants is better if close them audio, or many sounds can disturb, and plus, they get owner’s voice low.

Pros

As the review title, I can confirm this is for me, the best conference support I ever tried. First motivation of all as that differently to the most of other, you can connect yourself either by pc or by phone. Sometimes it happened to me I had a conference to connect with, and I had to go office or home and get the access only and exclusively by pc, it was not a comfy way. So, then, the second motivation is, if for example you can t open your email and follow the link to access, no drama: you can also get in touch only digiting the access code. This is very useful because if for example you re not using your pc and you don t remember the password for open your mail account and follow the link, you can access in few se one in this way (it really happened to me, as I was on holiday and had to use a public pc, didn t recognize my mail password on that one pc, and it should be a stress sit if I couldn’t t access in other way).

Cons

To be honest, I m sure that is the best software of category I can counsel. Maybe the only thing I would like to change is just for privacy, during conference open to many people (they can be at least 100 persons), I would be glade if my name was not viewed. But anyway, this is not a trouble of the software, but of the people who manage the conference, who some kind of ever ask to change the mail with the name, to be able of name you. Should be nice if GTM get you a nickname.

Reasons for Choosing GoToMeeting

As I tested all of them, I thought it was the best one

Reasons for Switching to GoToMeeting

Just to test other device.

December 2020

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2020

Great solution for my marketing team

Overall I have had a very positive experience using GoToMeeting, understanding the capabilities and helping others in my organization understand the benefit, the costs involved and how it will help our internal teams with online meetings and discussions for our remote workforce to interact regularly within and outside the organization. It is a solution I would recommend for any marketing or solutions team looking for a highly reputable and reliable platform.

Pros

After conducting initial product research it did not take long to realize that it's a great solution for our marketing team to host online meetings and our business development team to conduct interactive client meetings over a single turnkey solution that is easy to learn and use very often.

Cons

One thing I did not like is the amount of content and information available via the product help site and customer discussion board was not as comprehensive and did not have the quantity of help content that I'd personally find beneficial to help when first learning how to use the solution.

Reasons for Choosing GoToMeeting

Based on the customer service, product demo and overall ease of use for my teams initiatives and needs, it was a better fit factoring in the overall product offerings.