About TeamViewer

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on premise.

TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. It’s instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices.

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Supported Operating System(s):

Web browser (OS agnostic)

7,391 Reviews of TeamViewer

Average User Ratings

Overall

4.62 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(4,957)

4,957

4 stars

(2,120)

2,120

3 stars

(275)

275

2 stars

(25)

25

1 stars

(14)

14

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 7391 results

September 2020

Jeheen Mahmood from Personas

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

September 2020

If you are providing remote serice, you need this

This is a robust workhorse for any and all remote assistance, resource maintanance tool. In my years of use, I have only seen it fail a couple of times. There were some issues with network, but that is not TeamViewer's fault. Do keep in mind, to get the best out of this tool, you should have a stable network on both ends.

Pros

This is the most stable remote access tool I have tested, and I tested an awful lot of them. The file transfer feature works like a charm and is very secure, if you are worried about privacy. Being a remote employee, I have to use PCs all over the world pretty frequently. TeamViewer has proved to be the most stable tool for that. The remote access without assistance feature is especially helpful for a project manager who needs to maintain assests in separate locations.

Cons

To be honest, the sound settings is a little confusing to set up. While on a call it gets tangled up with the call Skype/Slack/Hangouts etc) and creates very irritating screeching noise and/or feedback. It is best to turn of the sound. I guess you can use TeamViewer for calls as well, but I never figured it out as we are pretty much embedded into Slack :D Also the price is rather steep. It is hard for small teams to afford the tool. But if remote work is a core component of your project, you simply have to manage.

Reasons for Choosing TeamViewer

Due to stability and better UI. It did cost rather a lot more than the competitor, but when you are handling important projects, you do need the best solutions.

Reasons for Switching to TeamViewer

TeamViewer had better stability and a much nicer UI.

March 2020

Kudakwashe from Madrush Technologies

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

2.0

Functionality

5.0

March 2020

Remote Desktop Wars

Pros

What i really don't understand is why would a company develop such a great tool, gets you hooked and then when you and your clients are now familiar and comfortable in using the software then out of the blue, you have to pay to use the software? This doesn't apply to TeamViewer alone, another remote desktop admin app Anydesk did the same thing and recently now the offer buy the business version. At least have the community version with less features than to have timed sessions. But overall it remains the best tool on the market and at least they got the file sharing support perfect unlike Anydesk.

Cons

Great tool but very expensive specially for small companies which have few clients and would want to cut down on cost of travelling to customers site and give technically support.

Reasons for Choosing TeamViewer

File Sharing Features

Reasons for Switching to TeamViewer

Its too expensive and Anydesk still have a free version that can do the basic work without a hustle for now.

January 2021

Cheikh from Cheikh Beye Okdakar

Company Size: 1 employee

Industry: Computer Hardware

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2021

TeamViewer The best

TeamViewer allows me to earn money without having to travel as a freelancer.

Pros

TeamViewer is excellent software, as it allows us to transfer files quickly and privately with a high level of security. With TeamViewer, working remotely has become child's play, because you have remote access that allows you to monitor systems, networks, etc... On Windows and Linux. TeamViewer also gives you the possibility to correspond with colleagues during online meetings. The user interface of TeamViewer is also simple for the use of new software. Installations and updates can be carried out without any problems with a single click. When travelling with TeamViewer, you can use your Android devices, making it easy and convenient to be in contact with the target computer. With TeamViewer you can not only share your screen, but also access your entire computer. In short, TeamViewer is an excellent software compatible on mobile and Pc devices.

Cons

I think it's a good software overall but I find that TeamViewer is very slow when it comes to transferring large files. The other aspect is voice calls really, they are not at their best. The improvement will make a good deal. Finally, without a connection there is no possibility to control or access other devices in our own network.

Reasons for Choosing TeamViewer

Because TeamViewer is more popular

Reasons for Switching to TeamViewer

Customer support of mikogo hasn't been the best for me

November 2017

Alison from The Prairie School

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

November 2017

Team Viewer works as a screen sharing program for institutions but is tricky to navigate for users.

For within an organization, the product is great for screen sharing, but outside it is just clunky.

Pros

I like that Team Viewer has free and paid options for users versus enterprise, it ensures that you have a quality product, but does not then price-gouge the occasional user. Team Viewer is a great alternative for screen sharing when you are able to have the time to figure out the tools, or have an IT Staff who are able to set it up for you and then train you for a simple navigation. I have had good success with companies contacting me through Team Viewer, but never in the other direction.

Cons

There are several things I did not like about Team Viewer. First, Team Viewer is very clunky to use. In terms of just setting up an account, there were steps that we (me and IT) did online and on the application, which also duplicated themselves. There were authorizations that seemed unnecessary. After downloading, the launched application still had to "okay" the computer, with further steps authorizing the machine through email, which were already done as part of setup. We acquired Team Viewer to share a work machine and a personal machine, with the personal account being the initiating account on the work machine, and the work account being the recipient. Due to, as Support said, too many similar characters in the two emails, they were flagged as being from the same organization even though the domains were completely different. Even with support, the issue was not resolvable. The screen sharing is extremely slow on a fairly open (no one was working) 300 mg pipe, which flies for everything else. In the end, we decided it was easier to work with two work machines for what we were trying to do, acquired a few external HDs and just used Remote Desktop. I have had success with other companies contacting me through Team Viewer, but have never been able to initiate back to them. Again, despite supports help, it is like my account is "flagged" to always be from organization to organization with little hope of resolution.

October 2020

Neel from MMPerimeter

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

October 2020

Sold, Multiplatform Remote Access and Viewing Solution, with some issues

I highly recommend TeamViewer -- I had recommended it to several counterparts at peer firms, and have started to use the personal version with my own computers. Several of my users have started using it with their own family and friends once they saw how easy the program is to set up and use.

Pros

I love how easy this program is to use across many device platforms -- Windows, Mac, iOS, and Android. I really like how it allows full control over computers and Android devices. It is rock solid for screen viewing on iPhone, and is really easy to get a user into a support session. It works well and maintains a solid, unfaltering connection even when our available alternatives (Zoom, Teams, Skype for Business, Quick Assist for Windows 10) fail. The device details that the program displays has helped me correct issues that users don't even know they have and suggest updates that users don't even realize that they lack.

Cons

While the remote screen viewing feature is rock solid on iPhones, the connection seems to be lost very frequently on iPad devices. When this bug is acting up, the product is almost unusable on affected devices. On iOS in general, the OS seems to prompt for disconnection very often on some devices (seems like older devices only in my limited experience). If the user is not paying attention and hits the button to close the screen share, reconnection is required.

Reasons for Choosing TeamViewer

Ease of use, free basic license, affordable enterprise license.

Reasons for Switching to TeamViewer

It was the easiest solution I found for getting my users onto a remote support and viewing platform