Really good experience with customer support. The website could be included improvements

Pros

Aplication is faster than the older, fast to upload documentation. Access the clients to old documentation, easy to access the statistic and get information

Cons

I have problems with the authoritation to the clients, you have to delete all the users and then manage the acces again. You can download the documents with water signal

We have used DROOMS many times, runing on both old and new platforms. The services we always perfect

Pros

The software is easy to use. I also like its clarity. The function of analytic is also useful. I appreciate the services provided by customer support.

Cons

If you add attachement to the answer (in Q&A tool), it is not shown in data room to be available as valuable document as far as I know.

VERY GOOD SUPPORT AND VERY FAST TO SOLVED QUESTIONS

Easy, simple, intutite, good support

Pros

SIMPLE AND QUITE EASY TO USE ( VERY INTUITIVE), FAST IN ORDER TO LOAD DOCUMENTS. THE POSIBILITY TO DOWNLOAD STADISTICS

Cons

MORE APPLICATIONS LIKE :
ENTER USER AND ACCESS FILTERS WITHOUT NEEDING TO SEE ALL ALS FOLDERS AND VICE VERSA

I did not use the Q and A facility and so cannot review that.

we shared information both with other parties but also used it as our own archive

Pros

it is very easy and very swift in uploading documents; when the system needs some seconds to upload, you can continue to use the program

Cons

changing the indexnumber within a folder is not very easy (you cannot drag files within a folder to another indexnumber)

Drooms

Pros

Support Service is great ! It offers interesting functionalities

Cons

nothing to say about it. It is a constantly improving tool.

Plant Vendor

Service and Quality very good, Ease of Use, Customer Support, Features & Functionality, Value of Money

Pros

Service

Cons

non

I was a the deal manager of a Data Room for 3 months.

Pros

I particularly liked 1) ease of use - I was able to do almost all by myself without need for support and 2) customer support - the little times I needed support it was quick and effective

Cons

The "Look and feel" and design of the data room seems a bit old and outdated; it was not possible to customize the look (e.g. the font size was particularly small!)

Excellent service

Very good technical quality and excelent service. customer service is very flexible, fast and always available.

Professional dataroom

It's professional, but sometimes hard to use. Also, the look of the online environment could be more attractive.

a very reliable and easy to use tool with a professional advisory

I was a Drooms administrator in the sale transaction of a commercial property. I was responsible for uploading a data, review and answering Q&A. Drooms offered a very clear, intuitive interface for me and all other users. Any time, I was not sure how to navigate in the tool, I could call or text to my Drooms project manager and ask for an advice. Drooms can save documents for at least 6 months which was exactly the time we needed to store our data.

Pros

Very intuitive interface, the easy use and professional advisory

Cons

Don't see any cons.

Easy to navigate and manage with excellent customer service

Drooms is an excellent platform that is easy to use and provides an unparalleled level of customer service. I had started off trying a variety of VDR's and ultimately switched to Drooms for its simplicity and intuitive structure. Top notch security and customer support at a great rate. I am recommending Drooms as a reliable and responsible partner.

Great way to organise a data room

Compared to a paper data room this tool is fabulous. Just drag and drop scans or pdf printouts, no more hassle with copies and binders. Just add a name and e-mail address and person has access to the data room. Statistics are easily available. I wouldn't do a due diligence any other way !

Good experience

Overall good experience! Customer support representatives were very customer friendly and provided us with the requested service.

Best permanent data room in town

- high flexibility of the provider to amend / modify the software - reliable no downtime - easy understanding; short implementation

Great tool!

It was great working with Drooms on a due diligence projects. The customer service was good, fast and very helpfull.

PERFECT

Working now for several years with Drooms. Assistance is perfect, helpful and nice to work with.

Excellent platform

Very easy to use and most important it is fast. Excellent staff to support the process

It was an excellent product; easy to use and the custoemr service was very good

Once I understood how to use the system, it was very easy to understand and to use.