Firmex Virtual Data Rooms Software

Pros

It's aways easy to create and use. Very intuitive.

Cons

Nothing to point out. I'm only using it very sparsly.

Overall, experience has been good and can really recommend.

Pros

Firmex is much easier to use compared to other VDR providers. It is very intuitive to use.

Customer service is really good as well. The executives have a good understanding of the system and are quick to solve probelms and answer questions.

Cons

The space provided for answering diligence questions is too small. When responding to a question it will help if the window expands with the answer, so that the user can view the whole answer rather than scrolling within the small window.

Pros

Ease of use, ability to control the permissions on documents, reports showing time of use and activity levels, etc.

Cons

Sometimes difficulty with users not receiving their invitation emails, the inability to assign different permission levels to different members within a group.

Pros

Very easy to use, fantastic customer service - rep. has been brilliant & always available if we have any issues at all. Also, very easy to create indexes etc. and very straightforward to upload documents. Overall we are extremely pleased with our experience.

Cons

Timestamps on documents cannot be changed to local times, only EST is available. As we are based in Ireland, it would be a good addition if we can timestamp documents in GMT/BST.

Pros

Ease of use, quality of customer services

Cons

Need more clarity around bulkdownload characteristics

Firmex was very user friendly and easy to use. The insiders website made it fun to use and learn more about the site.

I've used Firmex on one deal. The functionality was great, but customer service does not make it easy to assist with the VDR setup if you are not the Admin, but rather trying to assist your client/the Admin.

Pros

Secure and simply.

Cons

Customer service, permission settings.

Advice to Others

Data archiving is not a streamlined as other VDR services, but it's still very good.

Extremely easy to use, organize data, manage and restrict users, and see what different users can view. It's very intuitive.

Pros

Simple to use and logical in its layout and tools.

Cons

The area for management of users and groups wasn't as logical and simple to use as the rest of the tool.

Advice to Others

I've worked with many VDRs over the years. Use this one.

Firmex's customer service is truly exceptional. It's always a pleasant surprise whenever an agent replies to our questions and comments so quickly and efficiently. The system itself is amazing, and a joy to use.

Pros

Ease of use, reliability of system, implementation of innovative new features with each update, and of course the excellent customer service.

Cons

Not applicable.

Advice to Others

If you are looking for a data room service, look no further, because Firmex is the best.

Our firm has used Firmex VDRs for dozens of investment banking transactions and are very pleased with the product they put out as well as the support and service we receive.

Pros

The functionality is perfect for running a VDR to share documents and files with many parties while controlling the document flow and accessibility of any party on any document. The product is very competitively priced compared to a lot of the service providers out there. Customer service is very prompt and happy to walk you through any issue, small or large. Firmex is also continually improving its services.

Cons

Security functionality is limited once the files have been downloaded by another party (if you allow them to download). Once a party bulk downloads you lose the ability to track their access and usage of documents and delete the document if you would like to remove their access from the information completely.

Advice to Others

No.

Firmex is User friendly, but the search function could be improved. Sometimes the download speeds are slower on Firmex than other datasites. I typically batch download so I don't have to work on Firmex.

Pros

The software is intuitive.

Cons

The search function does not allow for more advanced searches or searched within documents.

Firmex has a wonderful support team that takes the time to walk through each step with it's users. I called them often when I was first learning Firmex and was very impressed with their patience and knowledge.

We're using Firmex to exchange documents with law firms (e.g. when we did our public listing), as a repository for regulatory documents (drug submissions) and mainly, exchange documents with our multiple international partners (Spain, Germany, Finland, US).
Our setup is simple: One project, one VDR.
Simple access control and simple document management makes this solution optimal for us.
We had to adapt to the new 'group' feature and got the hang of it. Not the most intuitive presentation of the features.
Setting rights access is rather simple and intuitive. So is adding more users. Bulk edit features are also useful.
The recent addition of the Firmex Document Exchange for Desktop was also a good idea.
One final note - the customer service team has been extremely efficient in the initial training and support. Problems are resolved extremely fast and this is critical for us.

As a legal assistant, I'm able to set up a Virtual Data room in no time. It's easy to download documents and share information all across the country. I would highly recommend Firmex!

Pros: sharing, filing, posting, easy uploading/pulling into system
Cons: cannot view as others/assume someone's profile to view only

We've been using Firmex as our M&A data room for over 5 years and I'm always impressed with the platform, the company's constant improvement, and the amazing customer service. If I ever have a question, I receive a call back within 3 minutes. Intuitive use and stand-up customer service keep me a satisfied customer.

+Easy to use
+Intuitive
+Secure
+Fast
+Great support

Strong support and sales organization that listens and cares. Developing the system continously is important, but not losing track of the simplicity and iniuity is essential.

So far experience has been limited but very satisfying, it is extremely easy to use and functional, our internal parties and external users have become familiar with it quickly and are happy to use it.

Pros: easy to navigate, can dowload files simply, is user friendly and intuitive, others can access info.
Cons: none so far

I am using a Firmex data room to compile tax forms for foreign beneficiaries. The forms are sent to one office, and I am in another. The data room offers a secure way for one office to file the forms and I can access them from another location. I get notified by email that new forms have been added so I am always in the know.