Proxyclick Software


Proxyclick is a cloud-based visitor management solution suitable for small, midsize and large enterprises. Key features of Proxyclick include visitor registration, instant pictures, badge printing, instant notifications and reporting.

Proxyclick enables users to manage visitors, build their brand image and ensure the security. Other features of the solution include QR support, badge customization, access control, visitor pre-registration, user permissions, data protection and safety checks.

The kiosk application allows visitors to check in, print badges and send out notifications to the people they are visiting. Users can manage visitor lists, information and employee lists using the visitor dashboard feature. The solution offers integration with Microsoft OneDrive, Outlook Calendar, iCal, Microsoft Active Directory and Webhooks.

Proxyclick is available on a monthly subscription basis. The solution also offers an iOS mobile app that can receive visitor notifications, connect with them, maintain emergency lists and initiate tickets.

Support is available via phone, email and through an online knowledge base.



268 Reviews of Proxyclick

Overall rating

4.56 / 5 stars

Filters:

Showing 1 - 20 of 268 reviews

November 2017

Mark from IFM services

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2017

An enhanced visitor experience driven by the team's insatiable appetite to innovate!

Pros

Above all I am most impressed by the continuous innovation that accompanies a Proxyclick installation - it just doesn't ever stop and in my mind demonstrates just how committed and passionate the team is about their product. Proxyclick has elevated visitor management well beyond the simple act of registration... and incorporated notions of security, health and safety, brand promotion, customer communication and privacy. It is also the most globally-minded system we have found on the market... not just by incorporating multiple languages but also by paying special attention to the importance of design. The result is that users of any nationality can use Proxyclick very intuitively (at the kiosk or in the back office).

The set up is simple, and the settings are very configurable (without adding needless complexity) to give administrators the flexibility required to customise the product by client (eg, personalised visitor badges or registration flows etc.). In an age where digital technology threatens to eradicate the role of people... it is very refreshing to have a digital technology on the market that compliments our teams' efforts on the ground and ensures they can deliver a more dynamic visitor experience where human interactions thrive.

Cons

Personal data, privacy and data security concerns are an ever-present concern for us and our clients. Not only do we need to contend with the threat of cyber attacks but also being compliant with new legislation (eg, the EU's General Data Protection Regulation). Proxyclick - as with all SaaS products in the marketplace - will therefore need to take their product to the next level to ensure it stays a best-in-class solution.

August 2016

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Proxyclick - Must have for Frontdesk

I am René Verhoef, 25y old and a active user of Proxyclick. my first experience with Proxyclick was implementing it for the company i worked for, as IT specialist i found Proxyclick very user friendly, the interface & information available on the website are very easy to understand, but as IT specialist there is enough in dept data to work with. This makes Proxyclick a unique tool for both the new and experienced employees of a company. The proxyclick expirience leaves a satisfied visitor, and saves the frontdesk a lot of registration time, this is why it pays itself back within weeks of use. on top of that it gives the Building service a unique enmergency list that's always up-to-date and user friendly, this alone is worth the buy. iv'e saw Proxyclick in company's from 10 to over a 100 employees, even as replacement for a frontdesk/reception. there is a lot of room for this tool to be a Must have for companys.

Pros

Professional user expirience
Enmergencylist + App
Notification SMS / E-mail on arrive
Visitor badge / security by photo
friendly user interface
very helpfull support desk

Cons

Automatic graph (e-mail) each month with a top 5/10 of visited company's, or wich employee had the most visits etc.
default no option for migrate the employee's(from other software) to Proxyclick enmergency list - it is posible when letting the employees sign in through proxyclick, yet not perfect.

September 2016

Michael from Mitie

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Great impact through utilising technology on customer experience

Using Proxyclick is so easy to use and will have a massive impact on the service you provide to your customers. It is a one stop shop for hosts to book their visitors in which then provides the visitors the information about the location and how they get there. This will not only make it easier form a process perspective but also provides the visitor the important information on how to get to the location or any other specific information. As well does it provide the front of house team all the data and the opportunity to focus on providing a great service and experience to its arriving visitor. The Proxyclick team has been great in helping us to launch this product as well being a great help providing feedback and suggestions on utilising it to the best where really quick in responding to any challenges or questions.

Pros

Positive pre-arrival email
Pre-arrival SMS sent 2 hours before
Email to hosts advising of visitor arrival contains photo of the visitor so they can easily find them in reception.
Email to hosts allows hosts to communicate with reception by advising if they will be down in 5, 15 mins, or with a text message.
Iphone app for hosts allows visitor arrivals to be sent as a push announcement with photo and similar reception communication tools as contained with the email
SMS sent to host on visitor arrival
Allows for reception teams to use tablets to check in visitors
Allows for self-service check in through standalone terminals
Emergency evacuation list can be printed to identify those visitors who have check in


Once arrived at the destination the reception team is already awaiting the the guest and will be able to quickly sign him or her in as the details are already in the system. At the same time the host will receive an email or message informing him or her of the arrival of his guest which will provide the picture of the guest and also option to respond to the reception on how quick the host will be there.

Cons

There are no cons about using proxyclick

Response from Proxyclick of Proxyclick

Replied September 2016

Thanks a lot for your in-depth review Michael!

December 2018

Ezra from Paystack

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Proxyclick gives my organization a professional look.

Proxyclick makes it easy for my organization to keep an efficient and updated record of people visiting my company on a daily basis.While also offering us special benefits like being able to follow-up and send reminders to visitors about their next appointment.Proxyclick makes it easy finding details about a visitors previous visit records with my organization by simply searching their name. Overall,Proxyclick enable visitors see my organization as professional and organized,while also keeping the work environment secured.

Pros

I like the look of Proxyclick and a lot of our visitors have found it intuitive to use ,without needing much guidance while filling out their details on Proxyclick.I like the interactive dashboard which makes it easy for us as staffs within the organization to be informed when we have any visitor looking to see us.
Ability to add in extra detail to a visitor information like comments and email addresses makes it easy to efficiently follow up with visitors in future,if there is a need to.

Cons

I will like to be able to print visitor badges with another printer aside from AirPrint.

Response from Proxyclick of Proxyclick

Replied December 2018

Thank you for your great feedback Ezra. Note that Proxyclick is compatible with all kinds of printers. See more information here: https://help.proxyclick.com/visitor-management/how-to-print-from-welcome/ Gregory

January 2018

Kerryann from JRM Group

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2018

The ability to keep track of who is in the building & discretion from other clients is good.

Privacy of who is in the building

Pros

It does away with pens constantly being accidently taken. There is little upkeep, apart from ensuring the software is updated or issues may arise.
It's easy to book in people who have already attended the site.

Cons

The process of signing in can be a bit laborious for new arrivals and tricky for some who struggle with technology.
Ensuring your Ipad is up to date or issues can occur, I imagine your software wont work well if your Ipad is out of date.
Having notifications emailed every day of a summery of the day, is annoying and I don't feel needed.
Having notifications that visitors are still on site are annoying, as I often have to change that manually by request of people that are hosting, as they clearly know they're still here.

Response from Proxyclick of Proxyclick

Replied January 2018

Thanks for your review and feedback. - You can tailor the check in process to your needs. It can be as short as 3 screens but can also be more complete if you have specific compliance or hospitality processes. - The iPad requirements are iOS 8+ - Every user can manage his notification preferences (and thus not receive them). You can also define preferences at the company level for faster administration.

January 2018

James from MassMutual Long Island Metro

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

We use it in multiple offices and never had a major issues.

Was able to have receptionist leave their desk without having people need to wait at an empty desk helpless.

Pros

Text message notification. The ability for the guest to receive an e-mail that contains our wifi password.

Cons

The e-mails are sometimes slow to come through, but other than that not a lot. The delivery option (which is new) could be simplified to just be a single click, but its all nitpicker stuff.

Response from Proxyclick of Proxyclick

Replied January 2018

Hi James, thanks for your review and feedback. Can you please send us an example of a slow email so we can analyze? Normally emails are delivered 1-2 seconds after processing. What we also witness is that they can be slowed down by anti-spam software installed at our clients, hence the importance to white list Proxyclick. And, thanks for the suggestion of the delivery option ! We plan to further improve the feature based on client feedback. So thank you!

January 2018

Rene from Bezoekersregistratie Verhoef

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Great and personal VM software, lots and lots of positive feedback from the visitors

automate the visitor check-in proces with the focus on privacy and safety - we push our safety guidelines withing the check-in proces so we make sure everyone that enters does understand and acept this. we save lots and lots of time, while we improved the speed and expirience for our visitors.

Pros

ease of use; all the employees pre-register their visitors with the outlook-addin, no extra software or accounts with the LDAP/SSO intergration.
professional support; quick and to the point support on any question we had so far
updates; been using Proxyclick for over 2 years now and must say that the updates are alway's on point, recommend 10/10

Cons

would love to have a meeting plugin to sync woth other software, preferably as good as the outlook addin. this would benefit lots and lots of dubble work, last time i checked this feature is high in the to-do list within the upcoming future, so can't wait for this.

Response from Proxyclick of Proxyclick

Replied July 2018

Hi Rene, thanks for your review and for your feedback!

October 2016

Eric from The Woodstock Academy

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Can't say enough about Proxyclick

I honestly cannot say enough about Proxyclick. Their customer service and the amount at which they they clearly value their customers is absolutely outstanding! We have had Proxyclick for about a year now, and the product keeps getting better and better! With new features introduced often, the company does an excellent job of communication so that customers aren't scared and have more than enough warning for any adjustments that may come to the software. As with every single company out there, every GREAT now and then there is a small glitch (We have only faced 2 in our time) but their response time and communication back and forth about the issue and status of the resolution of the issue is consistent and truly makes us feel like valued customers. If you are looking to make your business (or school in our case) feel more safe, while providing an excellent experience for your visitors AND your employees, stop looking because you've found the right company. The integration process was flawless & simple, maintenance takes zero effort on the customers behalf. We are so happy we have found Proxyclick and would highly recommend it to anyone.

July 2018

Naomi from First City Monument Bank Limited

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

July 2018

Respect for the privacy of our visitors.

Pros

Proxyclick has eased the process of collecting data from visitors visiting our office space. The chat support for Proxyclick is awesome and instantaneous to respond to all enquiries always.
The major benefit we have gotten with Proxyclick personally for me is more respect for the privacy of people visiting our offices. In time past ,when we still made use of logbooks , it was very easy for new visitors to quickly scan through the list of people who had entered our offices for the day. This has now been eliminated with Proxyclick.

Cons

The "sign in"/ "sign out" options on the homepage can be made more visible to users. Apart from this minor glitch ,I think Proxyclick has so far done a good job.

Response from Proxyclick of Proxyclick

Replied July 2018

Hi Naomi, Thanks a lot for your review! We're always looking for ways to improve Proxyclick so we also appreciate your feedback on the sign in/sign out button. Thanks!

January 2017

Christine from Infinity Pharmaceuticals, Inc.

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2017

Easy check-in process

My company uses Proxyclick via receptionist check in, as well as, the self-check-in kiosk (when reception is unattended). The check in process is so easy especially when you can put expected visitors into Proxyclick in advance. Several of my former co-workers have started trying to implement Proxyclick at their new places of employment.

Pros

The software is very user-friendly.

Cons

Proxyclick doesn't always work happily with Firefox or Internet Explorer browsers.

Response from Proxyclick of Proxyclick

Replied February 2017

Hi Christine, Thank you very much for the review and for the offline discussion we had around IE and Firefox when it comes to printing badges from the dashboard. As discussed together, it is important to ensure cookies are stored in your browser in order to print. Thanks again, Geoffroy (from the Product Team)

December 2016

Gregg from Lowers Risk Group, LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Exceptional Product and Great Customer Service

Our U.S. Company of 500 employees has used Proxyclick for over a year and we are very pleased. The software is easy to learn and use, the functions and features are excellent and customer service is responsive and informative. Our receptionist and employees easily learned how to utilize the software and our guests are impressed when they experience the benefits (i.e.: auto employee notifications). We plan to add additional office locations to our account and I look forward to adding more users/employees to the system. I highly recommend Proxyclick. This review was submitted voluntarily without receiving any benefits from Proxyclick.

Pros

Intuitive and easy to use.

Cons

Cannot think of any cons.

Response from Proxyclick of Proxyclick

Replied December 2016

Thanks a lot for your review Gregg! Your feedback is very helpful.

January 2017

Jeannie from M3 Insurance

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2017

WE LOVE PROXYCLICK visitor management system!

People, office, and guests to our building are always amazed and awed at the functionality of this system. From the notification capabilities to the small "goodbye" they get on the screen when checking out, many comments on what a cool system it is. Thank you for being a great business partner!

Pros

Ease of signing in, badge printing, notification of the host when guest checks in. (especially the text feature)

Cons

Long page-loading time. That is soon to be rectified, along with some other great improvements, including guests who are revisiting, ease of entering them upon their return visit.

January 2017

Buggi from Flonidan A/S

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2017

Our visitors are impresses

It is easy to set up if any troubles we get fast and valid support online from Proxyclick. We call our desk Nanna, she acts like a perfect receptionist and our guest do smile when then they check in. It is a professional tool, it gives us an overview of the guest we have in the house in emergencies, we can customize our desk as we like it to be. Furthermore, the product develops over time. We are satisfied with our 'Nanna'.

Pros

It is easy to modify to the needs and wishes we have.

Cons

Could be fun, it could talk to our guests as well ;-)
I do not think that there are anything I do not like.
But it would be nice if you had learning stuff, which I could use when I have to instruct my colleagues how to use the system.

February 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Delivered as promised. Impressed with the overall solution, support team, continued improvements

Pros

Overall VMS functionality and feature sets. Compared four other VMS vendors based on our requirements, before selecting Proxyclick. Used trial period for three weeks and easily upgraded to the Large plan. Proxyclick was not the cheapest nor the most expensive. Their Help Center is very well done, informative. Support team is very responsive...online chat or phone. Very easy to setup. Used manual load for user provisioning instead of LDAP. Single Sign On (SSO) SAML was easy to setup. Integrates very well with Outlook Calendar and Email, Skype for Business, and SMS for scheduling and notifications. Not using Agreements, use of OneDrive was not necessary.

Cons

Manage Custom Screens interface was troublesome for us in the beginning and took some to do work with it during the trial period. We had to rebuild the sequencing for any custom screen changes. Was not a major issue. Could be more work if we have chosen the use of Smart Rules and more custom screens. I expect this will be improved. Proxyclick appears to continuous improve the functionality and ease of ease for their customers.

Response from Proxyclick of Proxyclick

Replied July 2018

Thanks a lot for your review and feedback. If you experience any issues again in the future we're always here to help.

July 2018

Romel Jose from Sigo S.A.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

magnificent application for the control of inputs and outputs within the organization.

Pros

Because of my Security work within my functions is to monitor the access of people to the facilities to maintain a good flow of people entering and leaving, this application allows me to elaborate the control of daily visitors as well as the hours that will be within the company, I can add information about them the system tells me in an individual way when the time of permanence expired.

Cons

Is an application of easy use, offers various functions to retract as much information as possible from visitors and save them in the database, allows a quick search of people who want to locate within the company, offers calendars to keep specific news of equal way is synchronized with my electronic mail where I can go receiving each of the notifications.

Response from Proxyclick of Proxyclick

Replied October 2018

Hello Romel Jose, Thank you very much for your review. We're happy you're enjoying Proxyclick!

January 2018

Grantley from Migrafill

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

3 of 5

Functionality

5 of 5

January 2018

Pretty simple to deploy. Had some issues with printer setup

Pros

Technology is state of the art and provides a technically advanced method of visitor checkin. I particularly like the notifications sent to the host when a visitor comes to them in the office The record keeping system and reports summary at the end of each day is also very beneficial particularly because many people can be informed of the visitor activities at a location for each day.

Cons

Printer configuration was a bit tricky to install and made the installation process a bit longer than anticipated. The other issue was the fact that some visitors were skeptical of imputing information and pictures in the system and some complained that it was a bit more intrusive. They easily got around this after the first few interactions with the Visitor Managemenrt system

Response from Proxyclick of Proxyclick

Replied January 2018

Hi Grantley, thanks for your review and feedback. We're sorry to hear about your printer issues. Indeed as we are compatible with all printers but some are more complex to connect to. The easiest is to connect to are Airprint printers. It's good to hear that visitors got used to using Proxyclick. If needed, you can always deactivate the picture screen. However a picture is quite useful for security purposes (print on badge) and hospitality (host recognizes the visitor instantly in lobby).

August 2018

Bengisu from Safekick Americas LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

A Software and a Team That You Can Depend On!!

From clients, to employees, everyone has loved this software and thanks to Proxyclick it has made the hassle of signing in such a breeze now. Our employees love that they get notified when clients have arrived, our HR department is happy that we officially have a sign-in sheet where names are legible, and accurate with dates and times. This was a big issue before with using just pen and paper. I have researched many companies online and I am very pleased with Proxyclick. The option to choose the paid version and free version is great as well, they are committed to the customer either way and that says a lot about the company. Every client that comes in and enjoys the iPad sign in app, I give the name "ProxyClick" so hopefully they can incorporate it at their office as well. Last but not least, any issue that I've had, the Proxy team has been 100% supportive. I especially want to shout out to support team who did not stop till they resolved our issues. I could not be happier with the software and the team! A big thank you Proxyclick from SafeKick Americas!

Pros

What I like most about this software is the ease of use. It was so easy to set up, and very user friendly.

Cons

I have yet to find something I do not like about this software, seriously, what is there NOT to love!

Response from Proxyclick of Proxyclick

Replied October 2018

Hello Bengisu, Thank you so much for your positive review. Please keep enjoying the app and let us know if you need help with anything. Thanks!

May 2016

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

May 2016

Moving from a Visitor Checking book to ProxyClick Visitor Management!

In the past year we have successfully been running Proxyclick for our Business. It was a transformation from using a basic checking in book to a more Welcoming Kiosk iPad. We are very impressed with the overall functions of the system and its useful features. We have had lots of feedback from our own Customers and Visitors on how it works and they clever badge printer. I always give them ProxyClicks details when they ask for more information. About 3 months ago we bought an Evolis Primacy Black Printer for better badges and they are great Quality. The questions we have set also benefit our business like drink requirements and know Car Registration Plates for Guest who have parked on site. Overall we are very impressed with Proxyclick Visitor Management system and see it as a Key requirement to our Business. We couldn't recommend it enough!

Pros

Onsite Badge Printing, Drink Options, Registration Plate details, Booking in Management system, Visitor Alerts, SMS, Emails, Proxyclick App, Health and Saftey Forms, ID Badges, iPhone Passbook cards, Directions to our Business and lots more!

Cons

We run Beta versions of Proxyclick so we enjoy finding out the Cons to help others. This gives us and Proxyclick help when they are developing certain new tools for all customers to try. Some bugs can be a little annoying but every app has them so its not all bad!

January 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

It is a great enhancement to visitors experience when they walk into our building.

a more secure check-in process

Pros

Sending an email to colleagues when visitors arrive. Also the ability for colleagues to deny access, and notify reception that they will be there in 5, 10 or 15 minutes. The overall look and feel of the program is great. I also like that we can have guests sign an NDA and see important egress information upon entering the building.

Cons

We were on beta upon launch, but were recently able to update to the native IOS app. Beta was a little clunk, but things seem better now that we are on the native app. We also encountered issues with wireless color printing of badges, but were able to resolve the issue.

Response from Proxyclick of Proxyclick

Replied January 2018

Thanks for having tested the beta, and glad you're on the native version now. Which printer did you try to print on?

August 2016

Tyler from Freudenberg IT

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2016

Quality Review

Needed assistance with creating a extra template for badges. Reached out to customer support for assistance on showing me where to go to edit badges. Was able to find it myself and start editing do to the easy navigation of the site.

Pros

The ease of navigating thru the website made it really easy to find the category for creating a badge and the customization options that they give you are great. IM customer support is really good as well. Having the ability to talk to someone right away is always a nice feature.

Cons

I didn't like that I can only do 1 template at a time. It'd be nice to have more than 1 so that I can ahead of time create a template for a special event rather than waiting till the day of.