About SwipedOn


SwipedOn is a cloud-¬≠based visitor management solution suitable for businesses of all sizes across a wide range of industries.  It is equally suitable for nonprofits, schools and public administration. The SwipedOn iPad app allows users to keep track of their visitors and employees using a customizable interface.

Users can select the logo, colors and background for the iPad app to match company branding. SwipedOn supports multiple iPad syncing, a web dashboard, visitor and employee check-in, photo capture, badge printing, non-disclosure and other agreements signing, SMS and email notifications, evacuation reporting, visitor categories and global administrator privileges.

SwipedOn allows users to pre-register visitors, notify employees of visitor arrivals and print custom visitor ID badges with integrated printer hardware. SwipedOn can also be used to keep track of employee attendance and time tracking or to assist with evacuations in case of emergency.

Customer support includes online chat, a comprehensive knowledge base, how-to videos, FAQs and phone support. Pricing is based on number of locations per month.



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Supported Operating System(s):

Web browser (OS agnostic)

207 Reviews of SwipedOn

Average User Ratings

Overall

4.74 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(158)

4 stars

(45)

3 stars

(3)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 207 reviews

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November 2018

Daniel from Vidak

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

Quick to Set up, Quick to sign in

We wanted to get rid of our paper sign in book and replace it with a simple digital experience. SwipedOn provided great assistance getting it all set up, and also answering our initial questions when comparing solutions.

Pros

Good customer service to help you set it up initially. After that, it basically runs itself.

Before we selected SwipedOn, we looked at several different sign in apps. SwipedOn was the clear winner for us:
- Simplicity
- All the features we need, none that we don't need
- Inexpensive
- Intuitive for users
- All you need is the name of the person you are visiting, very easy
- web interface available for admins to see the past history of all the sign ins (including names, phone numbers, email addresses, etc. - very useful for marketing follow up).

1. Tap "Sign In"
2. Tap person you are going to visit
3. Read through the health & safety and other wording (customisable message specific to the company).
4. Sign on the ipad that you agree.
5. Ipad will take your picture and send an email to the person you are visiting to notify them of your arrival.
6. A name tag automatically prints out from a small Brother label printer next to the ipad.
7. Done!

Cons

SwipedOn is only for companies that want a "no frills" experience. If you require thousands of features, look elsewhere (for instance, there is no integration with Active Directory).

Currently only works on an ipad. However, this is not a big deal. We bought an ipad lock stand to keep the ipad secure. We also can lock down the ipad into Guided Access Mode. This prevents visitors from accessing anything besides SwipedOn on the ipad.

April 2019

dan from Mennel Milling Company

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2019

Good customer support, potentially great software

Pros

Text messages, ease of use on the website, customer support is typically good.

Cons

There are are few things that we don't like about the app and it might be due to the needs of our company rather than the functionality of the app. In my opinion this software is really geared towards companies that will use the Employee function more so than the visitor function. With the size of our company, it just is not feasible to use the Employee Sign-In function.

The Roaming feature makes sense but if someone Roams to another location, they then are traveling back to their Home location, it's unknown via the App if they are still in that remote location or not. This is a big flaw and makes the function useless for our company.

For evacuation function to be more effective, there needs to be an iphone app available. For large manufacturing plants to have several kiosks at different entrances (which our company does at several locations), during an evacuation there is no way of actually utilizing the Evacuation option between different safety zone's managers. The only solution to that right now is to give each safety zone manager an iPad in order to hit the Safe button on each visitor/employee (if using the employee sign-in).

We need an option for printing visitor tags. It doesn't make sense to have tags print if the visitor doesn't need one. (Ex. When they go to lunch and then come back). We have this a lot at several locations which adds up when it comes to buying rolls of labels on top of the text message costs.

Response from SwipedOn of

Replied April 2019

Hi Dan, Thanks so much for your review and feedback. Pleased to hear you have experienced our great customer support. We certainly have plans to improve employee roaming and our evacuation function with a phone app. A member from our Product team will be reaching out to you to discuss this in more detail. Thanks again!

June 2018

Steve from Ovingham Middle School

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2018

Great system, easy to setup, easy to use

It helped us meet our legal safeguarding and vistor management requirements.

Pros

It looks good and very professional. Very easy to customize the software to the corporate look of the organization. Support is very good if there are any problems or questions and are very proactive. They are also proactive in regards to EU GDPR, which is good for a company based in New Zealand. It show that they value EU customers. I would say that the product is good value at a decent price point. Vistors comment at how easy the system is to use and how good it looks. Employees find it easy to sign in and out of the office as required.

Cons

I really don't have any issues with the software, so would find it hard to have any faults. The only thing I would say is that with us being a school, we prefer not to use full names for our staff on the system. So a little bit more customization on the employee fields and the order in which they appear would be handy, but again this is not a major problem. Please remember that in order to use the software you will need a spare iPad and some form of secure enclosure.

Response from SwipedOn of

Replied June 2018

Hi Steve, Great to hear from you! We really appreciate you taking the time to write a review. Our number one goal is to meet the needs of our fantastic customers, like yourself and we are proud to offer a service that supports your GDPR efforts. We're working hard to maintain this standard and continue to impress visitors worldwide. Thanks again! Amy

April 2016

GRW from GRW Technologies, Inc.

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

April 2016

Great functionality, extremely user friendly and a great support team.

Dear Reader(s): I was tasked to deploy a visitor management system for a medium sized company. I sampled many different products and decided that SwipedOn was the best product for our needs. I needed a specific set of options, so I went with the Enterprise edition and made contact with the SwipedOn team. From start to finish and beyond, SwipedOn's support team has been on top of everything! Pros: The install and activation process went very smooth without any issues. They take care of everything behind the scenes. I was given the opportunity to use the software and have access to the dashboard (remote administrator tool) before actually deploying the product. This was amazing! I love the dashboard. So many great features and allows me to control what is being presented. New feature are always in development: Not quite a Cons list There were a couple tasks that I was trying to accomplish, i.e., keeping track of visitors that haven't signed out. I contacted my support person and asked about this feature. I got a reply the next morning, informing me of a new feature (at the time of the e-mail, it would be deployed in 3 days) to automatically sign-out visitors at the end of the day. Perfect. I wanted to create a set of options to separate contractors from visitors, so I simply asked my support team the best approach to this. They informed me that I can create a category that the visitor can select, instead of creating two separate lists when most of the information would be the same any ways. Great! Additional words regarding SwipedOn's support team: Much like anything in life, communication is key to understand the needs of others for the betterment of everyone. If you have a question, comment, concern or an idea, I recommend reaching out to SwipedOn and simply communicate with them. They are very professional and helpful. You can tell they really want to help their customers and make their great product as best as it can be. Sincerely, A grateful IT professional TL;DR - Medium sized manufacturing company uses sleek user friendly technology to sign in/out visitors and contractors. you can even setup a wireless printer and allow the program to access the camera to print out badges! Super cool. If you experience a drawback, please take the time to contact hello@swipedon.com to communicate with them. They are very professional and helpful.

Response from SwipedOn of

Replied April 2016

Awesome, thanks so much for your positive words. Glad to count GRW amongst our ever-growing client list. Our New Zealand based support team were certainly stoked to read your comments!

May 2018

Joe from Norse Group Ltd

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2018

Moving away from old style pen and paper to make the employee and visitor experience better.

easier to manage and gives a wow factor to visitors.

Pros

We wanted to move away from the old style pen and paper in our organization, the system is easy to setup and easy to use, the system is very customisable.
having the ability to pre-register visitors is really helpful.
SwipedOn support team are really friendly and easy to talk / live chat with, always happy to help and generally resolve most issues within the initial conversation.
Generally the system has had a lot of positive feedback from our users and visitors within the group .

Cons

software updates can be quite frequent, but they generally fix most bugs quite quickly after iOS updates.
We have a lot of agile users who move from site to site, being able to add their email address to each account would be a great help, there is a workaround but means using a fictitious email and adding the main email as a cc'd address.
future developments would be good for adding a department in the user field which could enable a quicker roll call for evacuation mode, it is quite slow running through a site with 100 users, but no slower than the traditional paper based sheets.
not sure if it would ever happen, but having the ability to use an android device for the system would be a good option, given the costs of iPads compared to Samsung devices.

May 2019

Alan from Metso Australia

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Great return for so little effort to put in!

SwipedOn is allowing us to remove the paper based sign in/out books from reception desks, enhanced our security through visitor photos and ID labels, and removed pressure from reception. Any questions we have had have been responded to straight away by the support team at SwipedOn, overall they have been a pleasure to deal with. I would highly recommend this solution to any company wishing to improve their visitor experience.

Pros

SwipedOn is simple to put into production at your organization yet is immediately effective in improving the experience your visitors receive. Spend a little bit of time branding your installation to your company and you have the ideal visitor and employee management system.

Cons

The only drawback is currently you have to manually add new employees to the software, however this is on the drawing board to remedy so is not that big a deal.

Response from SwipedOn of

Replied May 2019

Hi Alan, Thanks for your wonderful review, it's so good to hear how SwipedOn is improving your visitors' experience. And it's great to hear you've already been in contact with our support team about future enhancements we're working on around adding new employees! Feel free to reach out anytime via live chat if you need anything at all. :) Thanks! Lou

December 2016

Brad from Hendrickson

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Great Asset For Our Business

We launched SwipedOn to replace our paper books for tracking employees and visitors when they enter and leave our facility. We have around 70 employees using it and have been averaging around 8 visitors per day. The app is incredibly easy to use and offers plenty of opportunities to customize the information that you want to collect. Our EH&S team loves the "Evacuation Mode", which helps quickly identify everyone that is in the building and allows them to be checked in as "Safe" once they have safely evacuated the building in the event of an emergency. Customers and vendors that visit often comment on how easy it is to register as a visitor and get their badge.

Pros

Once the initial configuration is setup for the appearance and data collection it just works. No intervention is required to keep it running smoothly.

Cons

Email notifications for guest arrival sometimes take a few minutes to be received. Not sure if this is an issue on our end with the threat prevention software that we employ to scan incoming emails.

Response from SwipedOn of

Replied December 2016

Thanks Brad! Really positive review and we're pleased to be improving processes and Hendrickson. Yes, we do pride ourselves on the Evacuation Mode and constantly looking for ways we can improve this area. Thanks for the kind words around the quick set up too! Our number one goal is to make your lives easier. With regards to the notifications - I've passed this on to the team and we'll investigate. May well be in bound firewalls? Our SMS notifications will negate this and we're happy to sort you out should you wish. Thanks again for such a great review! Cheers, Hadleigh

December 2018

Daniella from Modica Group

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2018

Easy way to monitor who is on site

A third party safety review of our offices highlighted the need for visitor logging software. It is great to have SwipedOn to help keep our office secure and safe.

Pros

The UI is clean and easy to navigate. The set up is easy with a bulk iport feature, and the design of how the app appears on the iPad is customisable to match our branding.

The visitor and employee log is live and can be viewed from any computer which is handy.

Cons

My company holds two accounts for two offices. You cannot use the same email for employees on more than one account, which is a bit annoying. There is a workaround that fixes this issue, but is still a bit inconvenient.

The evacuation feature is ok, but we are based in an earthquake-prone country, and in the past the mobile networks go down when there is a big one. As we would leave the iPad on its mount in the building, we have to carry out the evacuation on our phones. Without a mobile dta network available this feature can't work when we would need it most.

Response from SwipedOn of

Replied December 2018

Hi Daniella, Thank you so much for the review of SwipedOn. In terms of your comment regarding multiple accounts - early in the new year we are releasing a new feature called Employee Roaming, which will allow your team to easily change their location. Look forward to getting this into your hands! Thank you, Ben Product Manager SwipedOn

July 2016

David from AET Ltd

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

Perfect for what we need

We were looking for a low cost visitor management system for our reception area. With us only having one reception and a relatively low visitor count, a VMS wasn't really a necessity, it was more of a 'nice touch' kind of thing so we had to keep to quite a strict budget. Having had free trials with around a dozen different visitor management systems of similar cost, we were getting frustrated that there always seemed to be at least one thing missing on them. Some were missing certain elements, some required the visitor to enter irrelevant information in order to sign out and some were just clunky & difficult to use. We trialled SwipedOn and we finally found one that ticked all of the boxes. It is hugely customisable and allows us to set it up exactly as we'd like it. More importantly it allows US to set the rules on the data that we collect so we can keep it relevant, yet simple. Both the iPad and web interfaces are easy to navigate and are self explanatory. We had a problem with email notifications not coming through from the software. Between the swipedon team and our IT support providers, we managed to solve the problem & it's now working perfectly. Despite them being based at the opposite end of the globe, their support has been excellent throughout, an email response never more than a few hours away regardless of the time (I've had emails from their founders at 8pm their time). Overall I'm very impressed with this software and will be signing up for the paid version shortly.

Pros

Packed with features.
Highly configurable & customisable.
Great customer support.

Cons

Just being a bit picky but it would be nice to be able to redesign the label that is printed. Although, in fairness, it contains everything that we need on it so it's not really an issue.

Response from SwipedOn of

Replied July 2016

David, thanks for the amazing review. It's awesome working with you and we look forward to bringing you more great features in the near future! Cheers, Ben

July 2017

Melvin from A&M EDM Limited

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2017

It makes us look as professional as the software while sharing basic information across the company.

We did away with a system that was at best used sparingly. We can now make it a condition of entry on to our site and the tardiness people have shown to the old system will no longer be a reason to avoid the new. The ease with which both visitors and employees can enter and exit the site while informing the company of their presence is a strength of the software.

Pros

The aesthetic appearance which adds a professional look to a basic, but important task. It allows the company to collect relevant and vital data in a user friendly format. It does away with the old style books and entry passes and replaces it with a system that can be searched at a glance from your computer screen. It professionalises a moribund, out of date process and enhances the initial reaction of visitors. It's an old cliché but first impressions count and with the help of Swipedon visitors to our company have a positive image from the start.

Cons

The lack of site specific functionality. The ability to log in and out between sites where we have multiple iPads. It would be useful to know at which access point visitors/staff entered the site and equally as important to know where they exited. I haven't yet found out how to have a plain background on the welcome screen with just our company logo showing rather than the stock images loaded on to the system.

Response from SwipedOn of

Replied July 2017

Hi Melvin, Great to hear from you and we really appreciate you taking the time to write a review - we're glad to hear it's helping you make those fantastic first impressions! Please get in touch with our support team and we can certainly help you with those few things you mentioned - just click the chat bubble bottom-right in your dashboard. Thanks again! Paul

April 2019

David from South Liverpool Homes

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

April 2019

Great Service / Product

Pros