The Receptionist for iPad Software


 

The Receptionist for iPad is a cloud-based visitor management solution that serves businesses of all sizes across all industries. The primary features of The Receptionist are visitor logs, visitor badges, visitor notifications (via SMS, email and Slack) and two-way communication with visitors.

The Receptionist offers legal agreement signing, delivery management, visitor photo capture, and the ability to create personalized workflows for your various visitor types.The solution offers hardware features like iPad, floor or desk stand, enclosure, mounting hardware an badge printers. These can be bundled with the solution depending on the plan purchased. It also complies with industry standards ITAR, C-TPAT, FSMA and PCI.

Users can also customize the appearance of the application and include in-app branding. The Receptionist is based on an annual and monthly subscription basis that includes support via email, phone and through website chat and an online knowledge base.

 

The Receptionist for iPad - Customizable home screen
 
  • The Receptionist for iPad - Customizable home screen
    Customizable home screen
  • The Receptionist for iPad - Visitor log
    Visitor log
  • The Receptionist for iPad - Visitor Details
    Visitor Details
  • The Receptionist for iPad - Administration Demo
    Administration Demo
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

185 Reviews of The Receptionist for iPad

Showing 1-20 of 185

 

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https://www.softwareadvice.com/visitor-management/the-receptionist-for-ipad-review/

Jimmy from Chegg Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Nice Visitor Tracking Application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This application is very light and can be installed easily. It is a very simple application using which we can track visitors and also check who is expected to visit on a particular day

Cons

There are no cons. This is a very small application and everything has be thought of

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: October 2018

October 2018

 

Hi Jimmy,

Thanks so much for posting a review about The Receptionist for iPad! I am so happy to hear that the application is working for you and Chegg Inc!

Please don't hesitate to reach out to me personally if there is anything I can do for you.

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Virginia from Campbellsville University
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Wonderful College Visit Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The Receptionist for iPad has been immensely helpful. I have personalized it to maximize the use in my department. Students have no problem using it and our counselors appreciate being notified the minute the student checks in.

Pros

This software has been wonderful for our college visits. It is very self explanatory with a lot of helpful features.

Cons

I only have one complaint with this software. I wish I had the ability to have the notification sent to the counselor the minute the student clicks on their button and not have to wait until they finish the whole check in process.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: October 2018

October 2018

 

Hi Virginia,

Thanks so much for posting a review about your experience with The Receptionist for iPad! I am so glad that you are enjoying the software.

I am including my personal email address. Would you mind sending me an email so that I can understand what problem you are trying to solve by sending the notification immediately? We wait for the visitor to complete filling out the info so that the recipient or company contact has all of the info the visitor completed.

Thanks,
Andy Alsop, President
andy@thereceptionist.com

 


September 2018

September 2018

The Receptionist for iPad Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

What I liked most was the ability to save on payroll with not having to hire a receptionist.

Cons

There's nothing that I dislike about this software. It's easy to use and offers the ability to customize.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: October 2018

October 2018

 

Thank you so much for your review! I am happy to hear that the software is helping your business and helping the bottom line!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Brian from Carlisle Companies
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

August 2018

August 2018

Gets The Job Done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We wanted to do away with receptionists at our Corporate office, so we replaced that functionality with the iPad receptionist app. It's worked reliably for us, for the most part. The updates are highly manual, but that's usually not an issue. It took a few months for everyone in the office to get used to it, but here we are two years later still using it. Will probably replace this solution with a custom MS PowerApp at some point.

Pros

The portal interface can be mastered in a couple hours. There really isn't much investment needed to learn everything about the product and get your account up and running. Great customer service.

Cons

The actual options of this application are minimal. I've found myself on more than one occasion "hacking" together a solution based on the options available.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: August 2018

August 2018

 

Hello Brian!

Thanks for posting a review. I'm happy that it has been quick and easy to get up and running and that you've been able to experience our Radical Support.

We really want to know more about your having to hack together some solutions. Our Dir of Engineering will be reaching out to you to learn more.

Thanks for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Ryan from Sunrise Communications
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

The Receptionist

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I love this product. Super simple to set up, customize, change/update, and manage.

A real great 'set it and forget it' kind of product.

Cons

While i'm not 100% sure it has anything to do with the app, sometimes when a guest is typing in their name the keyboard goes completely crazy and makes it difficult.

While not really a 'con' per se, but a feature request would be to have it make a phone call, announcement over a PA or maybe a prerecorded message, or something similar.

Maybe relay it through Twilio or something similar?

Review Source: GetApp
 

Chris from Bemis

July 2018

July 2018

Overall positive, it fits a need.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

cost saving of a headcount, and easy to use to assure the right contact is reached for guest.

Pros

Easy to use. Fits the simple need. User friendly. Looks good in the lobby. Keeps everyone from calling me or my assistant.

Cons

The versatility is limited. I'd like to set refresh dates on videos and agreements, can't do that unless I remove and start everyone over. Would like to be a check out for lunch button, so we're not having to waist a second badge for guest/visitors. Be nice to get a text once a contractor leaves, just as a way to know for sure. Again just a few things that could be added to help the end user.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: July 2018

July 2018

 

Hi Chris,

Thanks so much for taking the time to write a review about The Receptionist for iPad. I am glad the software is mostly satisfying your needs.

I really appreciate your taking the time to let me know about the enhancements you'd like to see us make to the software. We take feature requests very seriously. I have entered a feature request for things you've noted. Look out for upcoming feature releases!

Sincerely, 
Andy Alsop, President 
andy@thereceptionist.com

 

Naomi from First City Monument Bank Limited
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

Great for visitor management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The receptionist is slick ,intuitive and ensures fast sign-in for visitors visiting our office. We have been commended on a lot of occasions by partners and customers who pay us a visit at our office space.
The receptionist makes it easy to search for the contact of any employee and even merge a photo to every employee contact.
We recently integrated this tool with Badge-printer and this has made us to print badges for visitors to our office. The Receptionist ensures every visitor to our office environment is easily tracked ,allowing us know whom they are with.

Cons

We have not encountered any issue of note since we started using this tool. It is an important part of ensuring security in our office.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: July 2018

July 2018

 

Hi Naomi,

Wow! Thank you for sharing such a flattering review. I am so glad that The Receptionist for iPad is helping First City Monument Bank Limited managing its visitors.

Please feel free to reach out to me personally if there is anything I can do for you. Thank you for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Julie from PolyOne/ColorMatrix

July 2018

July 2018

Great product! Received compliments of the ease and functionality from our guests.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

User friendly.

Pros

User friendly and the availability of your Customer Service. Love the fact that I can design the buttons and add our logo.

Cons

Nothing other than our team has Samsung/Android phones. Would like to download the app, but your product is currently accessible on iphone only.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: July 2018

July 2018

 

Hi Julie,

Thanks so much for taking the time to write a review about The Receptionist for iPad. It has been an honor working with PolyOne!

I appreciate the feedback about the app. We are envisioning an app that employees and visitors can use both on Android and an iOS. I don't have a timeframe for release but keep an eye out for our future feature releases.

We are proud to have you as a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Meghan from Gordon Food Services
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

Support got back to me in less than 1 minute and we were able to "trial" badge printing with ease.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am comfortable with the fact that I can walk away from my desk to do various tasks without leaving someone standing in the lobby.

Pros

The fact that you can tailor it to our business is awesome. The customer service is AWESOME! They respond almost immediately and then provide you with step by step instructions to perform the task.

Cons

There aren't enough spaces for names. We have to generalize departments and then when a visit sends a message it is up to the department to find out who has an appointment with that guest. Options for responses are also limited.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: May 2018

May 2018

 

Hi Meghan,

Thank you for your review! I am so happy that The Receptionist for iPad is working for you and your team at Gordon Foods.

I'm going to work with our sales and customer experience teams regarding your notes in the Cons section.

If there is anything I can do for you please don't hesitate to reach out to me directly! Thanks for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Aidan from Wells Lamont

May 2018

May 2018

Good and bad. Lacking features in specific areas.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Ease of use and implementation. Very intuitive, best by far of the competition. Great at making the sign in process smooth for guests.
Everything works as it should.

Cons

Feature Set and Customization. Other solutions have better ability to tweak features and modify from a plain vanilla solution. Every aspect could do with a few additional features to make the solution the ultimate virtual receptionist.
Suggestions include:

Ability to backdate checkout of guests in portal.
Ability to receive notification if guest does not checkout by end of day or preset time.
Ability to delete guests that are registered in device.
Ability to block guests that have pre-registered and flag if guest attempts to re-register.
Ability to send notifications on check out of guest.
Ability to customize e-mail notification form and change sender address.
Ability to fast sign in via phone OR e-mail address (make it customizable)
Better layout for customizing visitor interface, what you see in portal is not always what you get.
Ability to see how many times a guest has checked in previously by simply clicking on a previous visit. (Maybe more statistics)

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: July 2018

July 2018

 

Hi Aidan,

I really appreciate you taking the time to send us your thoughts and feedback. Apologies for the delay in responding.

I just wanted you to know that I have logged your feature requests in our feature tracking system. Our product and engineering team takes feedback very seriously!

Thanks for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Brad from North Carolina Board of Nursing
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Sales and support staff have been super responsive and helpful throughout the setup and implementation of the software. The setup process is very easy. Guests checking in with the application have required very little assistance.

Cons

Not applicable. There isn't much "bad" to say about this application. If one were to have issues, the support team is helpful with troubleshooting or work-arounds.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: April 2018

April 2018

 

Hi Brad,

Thank you so much for posting a review about The Receptionist for iPad! What I am most happy about is that your interactions have met our standards of providing a Radical Experience.

If there is anything we can do for you please don't hesitate to reach out to our team or to me personally.

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Alexander from Workability

March 2018

March 2018

Excellent for using in a co-working space

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The receptionist keeps our client information in one place and allows for check in and check out to be seamless and intuitive.

Cons

I wish there were more options when it came to the buttons, such as removing a required input field from some buttons. I also wish there were just more customization options.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: March 2018

March 2018

 

Hi Alexander!

Thanks for posting a review about The Receptionist for iPad! I am glad that Workability is enjoying the software. I have entered a feature request regarding more customizations and attached your email address in our feature tracking system. Should we release these features we will notify you directly.

Thank you for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Paul from Transcare Corp.
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Very simple and easy to use! It's simplicity results in some limitations, but overall great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's great at replacing a paper sign-in sheet allowing us to keep track of who is in the building and maintaining a history.

Pros

Setup and configuration is easy. The interface is professional and polished. Also, it is entirely cloud based!

Cons

With easy comes limitations. Some areas I would like to customize but can't. Also it's multi language support is limited. (That feature is in beta so hopefully it will be improved)

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: February 2018

February 2018

 

Hi Paul,

Thanks so much for taking the time to post a review about The Receptionist for iPad! I really appreciate your compliments and candid feedback about the customization options you are interested in. Would you be able to send me an email with details around what customization options you'd like us to implement including how we can improve our multi-lingual feature? I will personally enter your feedback into our feature request system and it will have an impact on the future of our software.

Thank you for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Zach from AUTONEUM NORTH AMERICA INC

February 2018

February 2018

The Receptionist has been a game changer for our company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We like most that it is able to keep a directory of all of our employees and then when a visitor comes in it sends them a text message that they are here.

Cons

The app has crashed a few times but other than that we have not had many issues with the software itself.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: February 2018

February 2018

 

Hi Zach,

Thanks so much for posting a review about The Receptionist for iPad! I am so glad that our software is working well for you. Have you been in contact with our support team about the app crashing? While that is not something we've heard from other customers I would recommend downloading the latest version of the app to see if that solves the problem.

Please feel free to reach out to me personally if that continues. Thanks for being a member of The Receptionist team!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Dani from Fishtech Group
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Awesome software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Sign-in is fast and easy, and it even remembers people who have signed in before. Buttons are customizable with cute little icons. The design is sleek and it's overall very easy to use.

Cons

I have yet to find a "back" button that allows the visitor to return to the previous screen if they've accidentally entered something incorrectly.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: January 2018

January 2018

 

Hi Dani,

I appreciate your taking the time to post a review about The Receptionist for iPad! I am so glad you like the experience the software provides. We're always making improvements so let us know what changes you would like to see us make.

When checking in and someone enters information and clicks the check mark to get the next question, on the left side underneath the entry box there is a left arrow. That is where the person can go back to re-enter info. Please let me know if that answers your question about the back button.

Thank you for being a member of The Receptionist family since September of 2017!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Ian from Autoneum North America

January 2018

January 2018

An experience worth far more than the cost.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automation, cost savings from using paper visitor logs, and ease of use!

Pros

There is not enough space to say all the Pros with the receptionist. The most astounding and remarkable feature of The Receptionist is the customer service and support. In the several months I've been using it, I've never had to wait more than 5 minutes for a problem solution. The problems are solved almost immediately, and if they can't be, we figure out an alternate solution to the problem at hand.

Furthermore, this is a company that actually LISTENS and DEPLOYS suggestions. I've submitted several suggestions to them, and almost all of them have been implemented. If the suggestion benefits the overall experience of the customers, it gets added very quickly! In the years I've spent in IT and using dozens different applications and software, this is one that actually listens to it's customers and works very close with them to ensure everyone is happy.

There's an abundance of different features you can customize to what you need your receptionist to do. We use 2 for lobby "visitor" check-in, and one for the shipping department for truck drivers to check in and clock their time. It's incredibly versatile!

Cons

For an advanced user, some features feel a little bit limited, however they are quickly working on improving functionality of certain features to make it even more versatile! There aren't many cons I can come up with!

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: January 2018

January 2018

 

Hello Ian,

All I can say is Wow! I can't tell you how happy, as the president of the company, to read your review. What a way to start off a Monday morning. :-)

We are honored to have Autoneum as a member of The Receptionist Family. You obviously know where to reach us if you need anything and I am including my personal information so feel free to reach out anytime.

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 


January 2018

January 2018

I couldn't be happier with both the product and the service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

it is easy to use and makes for a more efficient sign in process. if there is a problem the support staff is quick to respond and help find an solution to whatever your issue is.

Cons

I have no serious cons to list. the only slight complaint I would have would be the limited ability to design and customize fonts for the home page.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: January 2018

January 2018

 

Thank you for posting a review about The Receptionist for iPad! I am so glad you are enjoying our Radical Support.

I am going to add your request for additional design and customization for the Home Screen to our feature request log.

Thank you for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Ann from Avista Pharma Solutions Inc.

December 2017

December 2017

I reached out with a question and received a quick response. My problem was resolved.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Once someone is added in the system, the Receptionist recalls them for their next visit. It is convenient and professional and automatically e-mails the person whom the guest has come to meet with.

Cons

The updates take a long time. In a busy office, its difficult for the system to update for 20 minutes.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: December 2017

December 2017

 

Hi Ann,

Thanks so much for posting a review about The Receptionist for iPad. I am glad you are enjoying our support, the software and the returning visitor feature.

Can you tell me more about the update taking a long time? I think you mean that the updates to the iPad operating system take a long time. Is that correct? We may be able to help with this.

It is an honor to have Avista Pharma Solutions as a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

John from Viva MedSuites

November 2017

November 2017

Simple, effective solution for patient check-in system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it is simple to set up and use and works consistently. We use this in a medical suites environment with multiple independent doctors who have their own patients.

Cons

Has frozen up once or twice in about 4-5 months of use. I think usually associated with automatic OS updates. Because I'm using this for different independent doctors, it would be nice if I could have each doctor have their own patient forms that could be signed on the screen, but that isn't possible now. I currently have 15 and more will be added.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: November 2017

November 2017

 

Hi John,

Thanks so much for posting a review about The Receptionist for iPad. It sounds like the system is working well for you.

I will submit your feature request and I will tag you so that as something similar becomes a reality we will be in contact.

We are happy to have Viva MedSuites as a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Daniel from Endeavor Robotics
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Incredibly efficient and easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy way to track visitors
Keeps NDR records for us
Automatically uploads records
Repeat visitors aren't frustrated anymore!

Pros

Fast, simple, easy to check in, check out, and log visitors. It's a great system for our business and we get a TON of compliments on it!

Cons

I would love to see a simple AD integration tool for this, but it's not like i'm hiring 30 people a week, so it's not a huge priority for us right now

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: November 2017

November 2017

 

Hi Daniel,

I appreciate your taking the time to post a review about The Receptionist for iPad! I am glad that the system is working out well and that it puts Endeavor Robotics in a good light with your visitors.

We do have a way to integrate with your AD. I will email you separately to be sure you have received this info in the past.

Thank you for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 
 
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