About Traction Guest

Traction Guest is a cloud-based visitor management solution for businesses of all sizes and industries. It enables users to manage visitor information, administration processes and on-premise security at workplaces and events.

Core features include the digital guest book, instant host notifications, electronic document signing, automatic badge printing, visual identification, customizable watchlists and offline alerts. The platform is customizable, allowing users to create unique sign-in processes tailored to the visitor and business requirements.

Other features include adjustable user roles, in-app visitor search, visitor pre-registration, emergency roll-call view, QR code-enabled check in and check out. The solution offers many integrations with pla...


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Supported Operating System(s):

Web browser (OS agnostic)

136 Reviews of Traction Guest

Average User Ratings

Overall

4.79 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(108)

108

4 stars

(28)

28

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 136 results

July 2018

Bethany from BridgeHealth

Verified Reviewer

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Excellent customer service and a company committed to evolving their product

I would highly recommend traction guest if you are looking for a guest management program. They have simplified the whole process to make it obtainable for anyone while looking professional and sharp. The staff are knowledge and incredible support. We have never used guest management programs before and we are thrilled with the innovation of Traction Guest.

Pros

The program is very easy to use for guest and administration. Their tutorials and help links usually can resolve any problem that you may have. If you are still are confused on how to work something in the program, their staff is always readily available via email or a phone call. Our point of contact, Jovito, is always making sure we are doing well and satisfied with TG. He has been extremely helpful and patient with any questions we have and always very friendly. Within the first few months that we have been using TG, staff and guest have praised how efficient and professional it looks. We have seen updates in the program which shows that TG is committed to evolving and becoming better.

Cons

We have been very satisfied from the very beginning implementation stage to now when it is running in full swing. We have had a few badge printing issues but that has nothing to do with TG itself but rather the printer company.

Response from Traction Guest

Replied September 2018

Hi Bethany. Thank you for your review. Glad to hear your guest management process is now running smoothly. We're working on more tutorials for the many new features we released. Reach out if you have any questions!

December 2019

Myron from Genesys Telecommunications Laboratories, Inc.

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2019

Front Desk Traction Guest

Our overall experience has been great in our deployment of traction Guest systems deployed throughout NA. My next goal is to deploy in APAC and LATAM early in 2020. We look to Traction Guest to provide a experience to our visitors, while providing a level of security for our employees, with Traction Guest notification messages, our employees know exactly here to see them, prior to seeing them in person. Also giving us data information, like a survey on the experience, photos and other data that we can use to even better the visitor experience as we move forward.

Pros

Personally I like how the software interacts with the user using it, from basic information from first and last name to business name, phone number, email, photos, etc. Our company has made it very simple for our visitors to come in, sign in and wait for their contacts to greet them. The customization of the software is also a great feature for companies to be able to utilize. We have been able to add our company logo, branded colors and some other specific features which benefit us and our visitors.

Cons

The adaptability with other peripherals is sometimes a challenge, which sometimes has to do with the software upgrades and things of that nature. Overall though, the software has been great for our company needs.

Reasons for Choosing Traction Guest

I think I chose Traction Guest first because of the offerings they proposed that would fit our business. Secondly, they actually called us back and really answered our questions regarding the software, availability, deployment and other milestones that we needed to consider before moving forward. Lastly, was their customer service was far beyond what we were experiencing in getting information from other potential vendors. That is what eventually sold me on moving forward with Traction Guest.

Response from Traction Guest

Replied December 2019

Hey Myron - It was great working with you and your team last month. We are excited and ready for you to add the new regions to the account. As always, let us know if there is anything we can do to help in the meantime. Cheers! Josh Szepesi Solutions Consultant

April 2020

Michael from Arkwin Industries

Verified Reviewer

Company Size: 51-200 employees

Industry: Aviation & Aerospace

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2020

Great Product with Amazing Technical Support

From setup to going live has been a very straightforward process. Tech support is always available either on demand, or you can use the option to schedule a call at a specific time. Each time tech support has exceeded my expectations. The software is easy to learn how to use and the workflow of the experience can be customized very easily regardless of how many endpoints you have.

Pros

Great customer support during the setup and after the go live. Software is extremely easy to use.

Cons

I do not have any cons related to this software.

Reasons for Choosing Traction Guest

Traction was a more updated and polished product compared to LobbyGuard.

Response from Traction Guest

Replied April 2020

Thank you for the review Michael! We're thrilled to hear that you've found the software easy to use and that setup has been smooth! Our support team remains happy to help any time in the future you need support from us again!

January 2019

Adam from Hunter Douglas

Verified Reviewer

Company Size: 10,000+ employees

Industry: Consumer Goods

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

January 2019

Traction Guest

Pros

Robust, easy to set up on iPads and Printers. Fully-featured and growing.

Cons

Complex sign-in experiences can become cumbersome to design.

Response from Traction Guest

Replied January 2019

Thank you for your review, Adam. We would love to hear your ideas on how to enhance the Experience Editor. We think it is really important to give our customers the tools to fully customize the experience for complex requirements but we want to make the UI intuitive for you to use!

February 2020

Phil from Palmer Johnson Power Systems

Verified Reviewer

Company Size: 51-200 employees

Industry: Mechanical or Industrial Engineering

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2020

Great Product!

Great experience from implementation to continuous improvement via the customer/technical support team.

Pros

The ease of administration and support from the Traction Guest Team.

Cons

I don't believe there is anything that I dislike about the software.

Reasons for Choosing Traction Guest

Previous reviews, cost, and presentation/demo from sales team. Also, met all of our needs without a ton of "fluff" features that were not needed.

Response from Traction Guest

Replied March 2020

Hi Phil! Thank you for writing this review! We're happy to hear that you've had a great experience so far, and continue to be only a call or email away any time there's any additional assistance we can provide for your company!