Vizito Review

So far we've had nothing but positive experiences with Vizito... We did have a small inconvenience, when updating our hosts on the portal, but when it turned out that this was due to a bug in Internet Explorer, we switched to Chrome to see that it worked there.

Pros

+ ease of use
+ the complete overview
+ lot of functionalities not present in similar packages
+ affordable price
+ timely support from Vizito people (which are very capable to help with any issue, when you need to configure/setup the portal per your wishes)
+ if we have feedback on improving the solution, they will use this feedback.
For example, there was an issue relating to GDPR, and they fixed it on the fly, so now we are running a compliant GDPR solution.

+ bug report : if they can simulate the issue, they fix it asap
+ if we recommend improvements, they won't let you down and do something with the information.

Cons

- we didn't have it any earlier
- if we had had it earlier, we wouldn't have lost time trying out other portals/visitor registration software
- could use some improvements on the ease of use, but in our eyes that would not be easy to achieve

We use the software to keep track of our visitors in a social project.

We were able to get to know our visitors, nobody came in unnoticed, with issues concerning safety we were able to act quicker and maintain a safe environment. Last but not least we were able to give insight into visitornumbers to fundings.

Pros

It's easy to use en does exactly what we need it to do. The software is not designed for our purpose and has features we didn't even use, nevertheless is is simple in it's layout and easy to explain to the volunteers who worked with it.

Cons

When the wifi fails it doesn't work. Because there's no message or popup telling you this it sometimes takes an experianced user to find out this problem.

Ticks all the boxes!

Pros

Easy to use, easy to set up, great integration with LDAP and Slack and very customisable looks. It's GDPR-friendly and it offers a myriad of functions out of the box that allow future functionality to be turned on as the business needs grow. Very satisfied as it is a fit and forget product! Have not had to do one bit of maintenance since we installed it.

Cons

Generally very satisfied. The addition of camera support for taking a picture of the visitors would have been a bonus but it's not key to deciding whether to use this product or not.

Feedback

Highly recommended and cost effective.

Pros

Very simple with a very user friendly interface.

Cons

Not able to update all my sites at the same time. Every time I need to add a new host, I need to do it on the 3 sites separately. It would be great to have one master access that can update the sites simultaneously. We are still awaiting for an update that allows the system to send notifications by email.

Bang for your buck

Very good, fast support and help. Easy set up

Pros

The Active Directory integration with security group functionality
Easy set up
Cost to application ratio is good
Stable
Fast

Cons

Not really a con, more a suggestion. The should be a test account that one could use that doesn't count as a real user to troubleshoot and/ or test Vizito.

Meraki integration would be a great feature addition.

Just what we needed

VERY GOOD. Cannot fault it at all. I will be recommending to elsewhere.

Pros

We find this system just perfect for our requirements. Having trialed a few it seems others tend to over complicate their system. This is easy but functional. 5 stars!!

Cons

Would be nice to be able to see the device battery without having to come out of the app. As the tablet is in a case it is a hassle having to open it up to press the home button. This is my ONLY reccomendation.

Excellent customer service provided by Steve and Pieter. The product is very easy to use.

It has decreased the workload on the reception staff. Also we have a full audit trail of staff.

Pros

The software is very easy to use for the end user. It has some great back end features such as the emergency evacuation procedure. It is fully customisable to your needs which allows you to put your branding on it. Overall great quality product which is easy to use and manage

Cons

I would like to use it as an employee sign in and out system also, which is being developed further to what it has already been done. Works the same as the visitor system. No other cons really.

An impressive, straight-forward and professional product with great support.

A professional looking visitor check in system - easy to maintain and manage visitors

Pros

This software presents a very professional looking check-in system that was easily adaptable to our needs. The technical support we had was second to none! I would not hesitate to heartily recommend this system to anyone who needs to impress their visitors.

Cons

It could have done with a bit more steering on the badge design, maybe some templates, but i appreciate this could be very difficult to do as there are so many ways they could be outputted.

Thumbs up for Vizito

We required visitor logging for the implementation of our ISO 27001 certification.

Pros

Being a small company, every bit of time we can save implementing a system can help massively! The software is really easy to use for all of our visitors and great to update for our administrators.

Cons

We haven't come across any bugs with the software, so cannot comment!

From the first free trial to production it only took 4 days. Including translation ! Wow!

For our ISO certification we need to have guests log in at the entrance. This is very easy.

Pros

It's very easy to use. My colleagues quickly were able to use it, and signing new guests in is very easy. The support staffs were very helpful, and we had the iPad app plus the backoffice web translated into Danish within a day.

Cons

It's really hard to find something to not like. We have asked for a GDPR compliant version with the possibility to delete logs of previous visits. It's in the process of being implemented.

Easy to use, highly customizable, perhaps the best support I`ve experienced. Truly a great product!

We got a very satisfied customer for which we set up this solution. They use it everyday and think it`s highly fuctional and professional looking even for their users that are not very tech savvy. For LDAP integration, you have to know some LDAP (obviously). I`m certainly no expert at this, but the team at Vizito helped out alot and made all our ideas come true.

Pros

The users themselves can customize the look and feel very easily and on the fly. It work great with LDAP integration and the support is beyond what is expected. We are very happy with the product.

Vizito 2016

Great product easy to use. It is fast and the IPAD solution is well integrated. The labels are cheap and you can customize the software to meet your needs.

Great Service & Good Product

A great experience with very helpful staff always available to answer any questions. We got vizito to cover our un-maned reception area and have had a lot of compliments from customers and visitors about how good it is.

Pros

-Easy to use.
-Can be personalised with your company colours and logos.
-The only software I could find that worked with Android.

Cons

- I have no cons for the app, it works well for us and the only issues I had installing it were due to our companies IT System.

Vizito

Vizito is a great system, it has saved us the cost of a person at the reception. The customer service is a bonus. The instant help via the chat is a great reason why we have choosen Vizito.

Pros

The ease it takes to work with it. The dashboard is well build

Cons

The flexibility, for example when people arrive who won't have an appointment. They would have to know who works in the company if they want to register. We had to add a sign to give the options.

Solved our challenges!

All my questions and problems have been solved at any time I have needed support. They really are interested in what our demands are and are willing to propose solutions.

Pros

We needed a solution that could be customized to our needs. With some help from the Vizito team, we could present a solution that today is very appreciated by our visitors. And it is in Norwegian, too!

Cons

I would like to have a solution that prevents double bookings.

Fantastic Product

Vizito has helped to track all visitors in the organization and it helps me run statistics and reports. Its saves time ans makes the organization look cool.

Pros

Its easy to use and i didn't have to train the receptionist. its pretty straight forward.

Cons

The interface. Its good but it can be better. initially my organization wanted to go for another with a pretty interface but Vizito is easier to use and straight forward.

We've had a great experience with Vizito. They helped us with every problem along the way.

a smoother reception of our visitors. Maybe some people will miss the human contact of a receptionist.

Pros

We've only been using it for some weeks but the response from both the visitors and visitees has been very positive. No more waiting in line when they're visiting our company and the visitee immediately knows who has arrived and can come greet the visitor.

Great visitor log app

Very good and fast customer service. Catered all our need and wishes (even translated in our language!). Recommend!

Pros

easy to use, very flexible and customizable, very good and fast customer service

Cons

what's not to like :) can't find anything that we dont like. Maybe in the future add a new sub-user (non admin) for reception to manually log in/out visitors

Vizito

Team was incredibly helpful in answering questions and showing us a few tips/tricks to make this software work for us. I have accurate data on each of our residence, which is exactly what we were looking for when going paperless.

Pros

I loved how easy it was to add fields and customize it to fit our specific needs.

Cons

There is nothing that I don't like about this software.

Very easy to use since first attempt, especially from a desktop interface

Pros

Quick badge printing, free choice of background, very exhaustive pc user interface, language selection of interface (localization could be improved for some items)

Cons

There is not a short way to quickly check-in the most recurring visitors who expect to reduce to the minimum any procedures as they frequently access the premises