About Aircall

Aircall is a cloud-based phone system designed for teams like customer support or sales teams. Aircall is a software that allows companies to get phone numbers in 30 countries, configure them in seconds and forward calls easily across their people. Each team member makes and receives calls on the Aircall app for PC, Mac or smartphones, without the need for desk phones, professional cell phones or PBXs.

Aircall offers a range of features like call recording, interactive voice response, shared call inbox, call queuing etc. Aircall can integrate with CRM systems (e.g. Zendesk) or collaboration tools (Slack) using an API and Webhooks.

Managers will be able to make data-driven decisions with the analytics  and a real-time and historical reporting.

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Supported Operating System(s):

Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

180 Reviews of Aircall

Average User Ratings

Overall

4.23 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(89)

89

4 stars

(61)

61

3 stars

(19)

19

2 stars

(3)

3

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 180 results

April 2017

Nicholas from Penn State University

Verified Reviewer

Company Size: 10,000+ employees

Industry: Higher Education

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

Aircall for Student Media Creator Support

We have been using Aircall as a replacement for a traditional phone-based hotline system that served to connect students (and faculty/staff) with our team of media production experts who offer just-in-time support for video and audio projects. Aircall integrates perfectly with a Slack - Talkus - Aircall workflow that allows for using our team Slack channel to funnel both calls and chat requests through a #support channel. This enables the entire staff to be more responsive to support requests. Aircall itself also offers features that we had not previously been able to leverage like cascading ringing, customized hours generally and for specific users, easy transferring of callers and more.

Pros

Aircall is easy to set up, dead simple to use but hides a host of powerful features beneath its slick façade.

Cons

The mobile app is a bit rough around the edges, but that's minor compared to the above.

August 2020

Alex from Roof Repair Squad

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Overall amazing!

Aircall has been amazing, from the Support guys to the Customer Satisfaction team.

Pros

The most important part of Aircall is that we're able to sync the contacts between our different phone lines and add the contact during the calls or afterward. This feature has helped us make things easier for the agents that answer calls every single day of the week.

Cons

The only con that I have found from Aircall is the fact that you're not able to use the phone numbers to send or receive text messages. As a Roofing Company, some users choose not to call but to text or email us and the fact that there is no way to check text messages or send them.

Reasons for Choosing Aircall

Because Aircall does not require fiber optics connection to handle inbound/outbound calling, they offer a wide platform support for IOS, Android, Windows and MAC apps to be installed so if you're out on the move or in office or even at home you can work from any device in reach.

Reasons for Switching to Aircall

Calltools never worked for us, we never got the dialer and script features working and the support team took hours if not days to get back to us or even to close a ticket. Also they made us install third party dialers to use their calling services which was not convenient because they use a complete CRM and that made us move forward.

December 2020

Stephanie from Authorify

Company Size: 51-200 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

December 2020

Very easy to use for calling!

I would say it was really a good experience with what it promised to offer. The calls I made were clear and didn't have any troubles with getting disconnected from the line. I was also able to plot my work hours so I didn't have to manually set myself as AWAY or DO NOT DISTURB to not receive calls. That was helpful!

Pros

What I like the most of this software is that I can choose to pause the recording when I am collecting credit card information from a customer then continue recording afterwards and it gives us a good recording link automatically integrated to hubspot. Also it let me plot my work hours so I didn't have to manually switch myself to DO NOT DISTURB or AWAY when I am on my scheduled lunch/break.

Cons

Everything is good but this could improve if it allowed us to send text messages too! I see that sending messages to my clients is a must and I found it as an inconvenience to switch to another software to do just this. Also, I needed to cross-check between two software for the timeline of my communications with a client. Like have I sent a text after we spoke? or was it after or was it sent on a diff date. This takes so much time.

October 2019

Ian from SCW

Company Size: 11-50 employees

Industry: Security and Investigations

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

2.0

October 2019

Not Terrible, but Not Gamechanging

My overall experience with Aircall is neutral. I wouldn't recommend it, but I wouldn't steer someone else away from using it. It has good qualities and bad qualities, like most tools...but the good definitely don't outweigh the bad. While it is very easy to use and has some helpful features and automations, it doesn't always work. When it does, it's great. But I have encountered too many functional problems to recommend this tool with confidence. However, I have used worse before, so I wouldn't discourage someone from trying it out. It's not overly expensive, therefor the value isn't terrible, which is why I wouldn't discourage people from trying it out. I've yet to use a better internet based phone service, but they have all had serious flaws, including Aircall. However, for the times it has worked well, it's fantastic, so that does count for something in my book.

Pros

What I've liked most about Aircall is it's level of integration with our CRM (HubSpot) and it's ability to be used across multiple devices with easy access. I use Aircall on my work computer, personal computer, and smartphone. The controls are quite easy, it's very user friendly, and it does record data (call logs, recordings, etc) consistently across all of my different devices. It's also integrated very well with my company's CRM, HubSpot. The calls translate well to our contact or company page associated with the number, it will automatically creat a new contact in HubSpot when dialing a new number, and it stores recordings and what happened on the call quite accurately in our CRM. It's been a nice tool, on this front.

Cons

What I've like least about Aircall is the reliability. It has not been an overly reliable phone system. It freezes often, has audio connectivity problems, and usually, if it freezes, just closing and reopening the application the application isn't enough to get it working again. Both myself and my coworkers have had to completely restart our computers to get Aircall to work again after encountering a glitch. Not only does this interrupt productivity, but it can also be challenging because we are evaluated, often, on the number of dials we make. Aircall's inconsistency can create problems regarding our ability to hit our number of dials goal. It is not a very reliable, consistent tool.

September 2020

David from SabeeApp

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

September 2020

Great on-the-go voip app

Pros

Comes with a native application for both MacOS and iOS. Integration with Hubspot CRM, meaning that all call recording are available directly on the contact page.

Cons

There are countries which are not supported with a local telephone number (eg. Turkey).

Reasons for Switching to Aircall

Our team is very mobile and can work from anywhere - we needed a cloud based telephone system.