About Broadview OfficeSuite

OfficeSuite by Broadview Networks is a cloud-based phone system and unified communications solution. It caters to businesses of all sizes.

Broadview Networks offers SIP trunking for single-vendor VoIP solution. Also, since Broadview Networks is an Internet service provider, businesses can fully manage their connections to both hosted PBX applications and SIP trunking services.

Broadview Networks offers multiple types of Internet connections, ranging from Multiprotocol Label Switching (MPLS) to Primary Rate Interface (PRI) for businesses with older PBX systems.

OfficeSuite also features collaboration tools, including web conferencing, audio conferencing and video conferencing. The system can be administered through web portals and can route cal...


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Supported Operating System(s):

Web browser (OS agnostic)

3 Reviews of Broadview OfficeSuite

Overall rating

4.33 / 5 stars

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May 2019

Cheryl from Colonial Properties

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Never have I seen a more advanced phone system with so many options!

We are able to take more calls, increases productivity and also allows you to manage guest results simultaneously with it's many features.

Pros

This is a phone system used in offices. It has an app that allows you to take calls from home via the app if the need arises. The many options this system has is surreal! Currently we have 6 lines, ability to park and retrieve calls, page overhead, and so much more. The app not only allows you to take calls from home, you can also monitor usage at the office from home, listen to recorded calls, alter voicemail and extension settings and so much more. I truly cannot speak highly enough about the ease of use for this system and the software!

Cons

Be sure you have excellent accessibility and are not in a rural area. This relies upon good, solid internet to function properly.

April 2018

Randy from Houghton Chemical Corporation

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2018

A much easier was to manage telephone systems.

Pros

OfficeSuite is easy to use. The interface is simple and provides a lot of functionality. I can manage our entire phone system from anywhere.

Cons

To accomplish some goals, you have to make changes on several screen. For example to program a phone key to monitor a line status, you have to add it to a call group before you can program the key.

October 2018

Lori from VOLKMANN, INC.

Company Size: 2-10 employees

Industry: Machinery

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

October 2018

Good

Pros

There are many items that are very useful with this software. The fact that you can turn the overrides on or off is very helpful. The fact that you can also download the app on your phone is even more helpful.

Cons

Customer service is a little light in knowledge; however, they do get you to the right person.