





Auto attendant configuration






Supported Operating System(s):
Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About Business VoiceEdge
Comcast offers a cloud-based phone system known as Business VoiceEdge. Business VoiceEdge bundles SIP trunking service with hosted PBX applications. The PBX applications enable directory-based routing of inbound calls and communication features for employees. Users can combine Business VoiceEdge with Business Internet for a single-provider VoIP solution. Comcast also offers PRI trunking for businesses that are still migrating to all-IP networks. Standard features include self-service web portals and hunt groups. UC features include voicemail to email and a mobile app that extends PBX features to smartphones and tablets.
Business VoiceEdge Service is priced on a monthly basis. Businesses pay per-line charges based on the number of simultaneous calls needed as ...
Auto attendant configuration
Supported Operating System(s):
Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10Average User Ratings
Overall
Ease-of-use
3.0
Value for money
2.5
Customer support
2.5
Functionality
3.0
Likelihood to Recommend
Not likely
Very likely
June 2018
Adriana from Health Quest Chiropractic
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
June 2018
We love Business VoiceEdge! We know that our phone system is as professional as can be!
This is a cutting-edge phone system. We are able to manage our phones from our cell phone, messages, lines, conference, etc.
Pros
I love that we are able to set up different options for when our business is closed or for holidays.
Cons
The price. VoiceEdge added to our telephone/internet expense. Comcast always has specials and promotions for new services but the expense increases after the promotion expires. I would like to have a set price that does not vary so much from year to year.
February 2018
Daniel from FBC Hickory Withe
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
February 2018
VoiceEdge is a solid phone system that meets all of our needs.
Pros
This internet phone system is super easy to use and has a lot of great features that are all customize-able through a web browser. You can setup and change hunt groups with the simple click of a button.
Cons
I wish there was a way to differentiate incoming calls by the line that they are dialing but that function is not available at this time.
March 2019
Chris from Action Lift Inc.
Company Size: 51-200 employees
Industry: Machinery
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
2.0
Functionality
2.0
March 2019
Not A Great VOIP option for the Money
I would not recommend this to anyone even being a customer personal of Comcast for over 5 years this program needs to be reworked and not every IT department should be penalized over some other admins making mistakes on their configurations.
Pros
The only thing I like about this software is that once it is fully configured it is pretty much set it and forget it.
Cons
This list is long; For starters not allowing IT to fully control the phone is absurd. Working in IT I need to sit on their phone with the support to do the most basic things, like rebooting a phone REMOTELY! The response i received from a Support Rep was due to some IT admins screwing phones up in their company and calling for help was too much for Comcast to try and troubleshoot so they lock everyone out of remote accessing the phones. Next on the list is business hours scheduling. It is just very confusing and their was no documentation on configuring it in the admin guide or training before implementing. One final con that makes me regret this software is the lack of features and things you can do in other Vendors. Ring Central for instance allows IT to order a phone and pay through the portal and get invoiced after the phone is received without calling and waiting to speak to a representative. This you have to call the 888 number and verify your account then tell them you need a new seat one and give them all the user detail and then you wait 10 or more days to receive the phone and have the user created.
May 2018
Emily from Home Instead Senior Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
May 2018
Great phone system
Pros
Business VoiceEdge is very useful. Once you figure out how to use it. It has really helped cutting down on scam phone calls that come thru our phone system after hours. I love the functionality and customisability of the system.
Cons
At first using this system can be extremely frustrating. I can't count the amount of time I spent on the phone with customer service trying to understand. Customer service is great once you get to the actual person which can take a long time.
June 2020
Andrew from BACA Systems
Company Size: 51-200 employees
Industry: Machinery
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
1.0
Functionality
3.0
June 2020
Works for basic needs
Pros
this system was simple, but it almost became to simple and lacked flexibility
Cons
the Comcast team had our account separated into multiple accounts and was never able to join then back together. this lead to billing problems for years.