Business VoiceEdge Software

From day 1 our BVE experience has been frustrating. You get the feeling that Comcast isn't quite sure how to use their own system. Tech support is hard to deal with and even the smallest change request has to go through a procedure that takes, at a minimum 3 business days and most of the time 7+ business days. That can equate to nearly two weeks to add a new user for example. We're in 2018, not 1988. Nothing technology related should take that long to complete. I'm currently waiting for them to turn on international dialing. This is something we told them 3 months ago we needed and they still haven't figured out how to do it. Like I said. It feels like they're not sure how to run their own system. Amateurish at best. Incompetent at worst. We will be looking for a new provider as soon as the contract is up.

Pros

POE, brand name equipment. Soft-phone works well. Many options and features to choose from. User friendly portal.

Cons

Slow client support to change any service. 7-10 business days. No accountability for their mistakes.

Pros

The voice quality and the price per seat are very competitive. The phone and computer apps offer seamless presence, and the ability to bounce calls from one device to another is nice.

Cons

If you need to make any changes to your service, they will tell you it takes 7 to 10 business days. This has happened to me three times since our service was turned up. When we had Ring Central, if I wanted to add a new toll free number (which we do with some regularity), they would have the number assigned to our account while I was on the phone. With Comcast, the same request takes 7-10 business days. Here is another major problem. I brought this up during the sales process, and my hunch has been proven correct. When Comcast goes down, it goes down over a wide area. And it goes down for long periods of time. Anywhere from 4 hours to TWO DAYS. They will feed you a line of BS that one service could go down (internet) while another service (like phone) can continue to work because each type of service uses a different signal across the line. Don't buy it. It's a blatant lie. Whether residential or business, Comcast couldn't care less about your business downtime. This reality irks me about Comcast. We've had service for 3 years and have between 4 and 5 major outages each year.

Pros

The program works on a cloud based phone system. The program really does save time and money! I love the many calling features that helps raise the productivity of the business.

Cons

At first it was complex to figure out configuration, and to add a phone or a line. In my experience there are not too many significant complaints from my end. I'm pretty well satisfied!

Pros

I really like how clear it is, how easy to use the software user friendly to be short. can be downloaded to phone, pc, laptop, tablet

Cons

like what I've said, the app is easy to use but there will always be a down side that needs to be fixed/improved
software can only be downloaded to smartphone with only selected countries.
I cannot find the feature for 3ways calls, call forwarding etc. specially for pc software

Don’t use them.

Pros

Great internet!

Cons

They make it hard to leave and hang up when trying to contact retention team. Phone system lacks features such as voice recording, app is horrible, and constantly denied disconnect request and said I owe them a additional 2 years to buyout and I signed a contract saying I agreed to it when in reality I didn’t. They have you on a long hold and wait to finish the disconnect process and said it’ll take 60 day notice before I can leave and hold my phone number hostage it’s a real frustrating experience I am almost at a point to where I would rather just get a new number which is horrible for business.

Pros

The ONLY pro is being able to "be anywhere" by using my cell phone. I can set it to "be anywhere" and it will also call my cell phone so I can still answer my phone calls while away without giving out my cell phone number

Cons

SO MANY CONS.
Terrible service, pricing is awful, phones are often down, the interface is SO DIFFICULT, changing anything is so difficult to accomplish.

Do not go through them they are so complicated

Pros

Quick to set up if you opt to use their services. I have nothing else positive to say about this service

Cons

When your product isn’t working or set up right there is no help. When you’re ready to cancel the service they don’t know how. So you will be charged until it’s cancelled which so far has taken a year and still isn’t resolved. I’ve contacted their company twice a month for a year and they still are unknowing on how to cancel your account

I wish I could leave a negative rating. I don't even like their ringtones. The phone is black - it will show dust. The LCD screen is too small - seecomments below.

Cons

Functionality is poor, user settings are a mix of on-the-phone and through their online portal. Display box when phone rings block the receptionist(me) from seeing what users are currently on a line. The feel of the phone(material) is a bit slippery(slightly bumpy) and the handset is very uncomfortable to hold because of that. Plus the space between the earpiece and the mouthpiece is too small(tight) for a user with a larger hand. Not talking gorilla hand, just a larger, man's hand.

Very good regarding billing.

Pros

Frustrated every other month Comcast has problems Working for Comcast should be very good.Vacations.

Cons

Hurricanes in Atlantic Ocean shuts Comcast down .Billing is great No services.Small businesses cannot run without phones,email services but Comcast does not get that

Pay extra and save yourself the headache!

Cons

There are a lot of cons but the biggest is the customer service. Your first call is always to someone that has no clue on how to fix your problem. You have to waste a half hour for them to figure this out, even if you tell them right away you need to talk to the next line of there defense. Then you have to wait 2-4 hours for the next level support to call you.

Wave off this product if you are thinking of it.

Pros

The call quality is good, that is about all I can say.

Cons

There is no support. Also, if you pick up the phone, in say - the kitchen - and need to get to your computer to answer a question on the call, you must, put the kitchen phone on hold, run to your office phone, pick it up, run back to the kitchen, hang up that phone, run back to your office and take the call. Only slightly better than tin cans. And it is expensive.

We went to Comcast to save money. Opposite effect! First they fried our phone system by installing their equipment wrong and backfeedng the signal. Then they refused to take responsibility and referred me to their subcontractor.
Then it took over a week to get our phones numbers ported over so we had no company phones. Funny things was, all we had to say was that we were trying to switch over to Comcast and everyone was understanding (I guess they already knew how bad Comcast was). That should have chased us of their service butt we decided to stick with it since it was so difficult to switch all communications over.
Now, their equipment had failed and we are waiting for days for a tech. We are a business that is basically shut down without internet and phones. We were told a tech will be here between 10 and 12 today, however, that turned out to be incorrect. The 2 hour windows are for residential customers, business customer windows are actually 4 hours! So the people relying on the service to be reliable for their literal livelihoods are less important!
I am posting this via my cell phone - that is how sick and tired I am of Comcast! If you are considering them for your company's service, do so at your own peril!

Pros

Can't think of one. I can't even say price as they have cost us so muck money with the problems they have caused!

Cons

Horrible customer service. Total lack of responsibility. These habe been my experiences all the way up to the corporate offices

If you are looking for an affordable product with all the bells and whistles, look no further.

Pros

It was extremely easy to use, once I got familiar with it. After about 20-30 minutes of playing around with it I was able to EVERYTHING I needed to do. It's certainly increased my productivity, and it was even mentioned in my employee review recently. Thank you, I'm very pleased with the software.

Cons

There was very little I disliked. Sure, their are more expensive programs out there with more features, but nothing beats the value of this product.

This is the worst decision we made switching to Voice Edge. The phone does not work like they said. Cannot place a call on hold and pick it up on a different phone without hitting a bunch of buttons. Customer service is terrible, they know there is a problem but do nothing to fix it. Was told it would be $ for them to send someone out to train us on how to use the phones. They are terrible do not get Voice Edge. WE are stuck with a phone system we hate and does not work for us. Comcast could not careless.

Pros

Phone quality ok, looks nice.

Cons

Hard to use, cannot place a call on hold without hitting several different buttons, hate it, customer service terrible

This was the biggest mistake I have made. Implementation was chaotic, nothing worked as promised and after 9 months we have a system that barely functions to meet our needs. Features we needed and were told are available are not. Get a different support person each time we call

Pros

We can at least make and receive calls-most of the time

Cons

Service and customer support/response is horrible.

Advice to Others

Do not even consider it

From the day we signed the contract we have had NOTHING but problems. From porting our numbers, this took 2 months, to getting simple service they have been dismal. An update to the phones was pushed out about a month ago and I have had issues since. Now they tell me that my switch is bad because every night at 11:56pm all the phones stop communicating with their hardware. I have replaced the switch with no luck and they just keep pointing the finger at me. I have told them I will gladly replace what ever is broken so please send someone out to diagnose the issue. No one has come or offered any help other than saying "Its not our hardware". Keep in mind I have NOTHING else plugged into these switches expect their hardware and still no help

Pros

Quality of the lines is good.

Cons

Service is the worst i have ever had to deal with.

Advice to Others

Find another phone system if you want to have something that works and service that supports you.

Likes Best

It's easy to access someone over the phone to assist you.

Likes Least

The software is not very user friendly. You typically have to call for technical assistance.

Recommendations

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