Large contact centers should use Cisco Business Edition

Pros

Ideal for large contact center having 50 and above representatives logged in to take calls. With its setup having a telephone hardware on each workstation, a clearer and better connection regardless of your location. It has a stable connection thus providing a higher call quality on each customer interaction. You can easily log in and log-out. You can also choose other agent status with the hardware and expect accuracy on agent productivity and working hours on the reports. You can easily learn the different features and functionality and customer support is always fast and helpful.

Cons

Though there are cheaper softwares, Cisco’s subscription package can be costly. Expect higher pricing for using Cisco but definitely it is worth it because it provides the best quality for all your call center needs.

5 years of use in a very large hospital/physician practice network

Pros

Never experienced any issues with this system. There were probably tens of thousands of phones and users in our network. Gave a lot of options to transfer to internal extensions or outside lines, to park the call for someone else to pick up, place on hold, etc. Conference calling was even simple and that is something I have never been able to achieve in other phone systems without hanging up on someone.

Cons

There really were not any cons in my experience with this system over the 5 years I used it. I have nothing bad to say.

Payroll Coordinator Review

Pros

There are many functions of this service that are useful and helpful such as the jabber function and voicemail through email.

Cons

Often times the updates take a long time.

Cisco Business Edition 6000

Overall system is good. I highly recommend for medium size business looking for cisco PBX.

Pros

1)All in one Bundled device. 2)Pre installed software for ready to use. 3)Enough hardware resources

Cons

1) fans makes some weird sound. 2) Preconfigured RAID

Simultaneous way of communication

Pros

The Cisco Business Edition 6000 enables our employee communicatee at the same time without disruption of call. We have large number of employee doing calls, messaging and presence in same manner and none of them have an issue.

Cons

Management part require us to have understand on IP network. We have been supported by our partner understanding the concept of the technology.

Cisco Business Edition 6000 Review

Pros

I used Cisco Business Edition 6000 while I was employed as a telemarketer and this product helped streamline my job! Another team member gave a simple step tutorial on the system and I was on my own in no time.

Cons

Once you have learned the short cuts of this system it will make your job a lot easier, with anything it take a little time

Great tools to improve communication

Pros

As a starting business, we need a communication tool that will lessen our communication expenses. By using this solution, it save us from our communication bill. Almost everything is done vi a IP network therefore, everything is free except the connectivity subscription.

Tools to boost productivity for small and midsize business

Pros

The Cisco Business Edition 6000 offers a full range of collaboration tools like premium voice, video, messaging, instant messaging and presence, conferencing, video conferencing and many more. You can select tools according to what your company need and this will boost your productivity and strengthen relationships with customers.

Cons

The tools is not cheap but it will guaranteed a productive and efficient work experience among employees. It's worth investing.

Very easy to use

Very good and easy to use. And support is great.

Pros

They are very easy to use and the features are great. Soft phone and IP phones product are top of the line and overwhelming.

Cons

Interfacing with another brand becomes always a problem with Cisco products. It is kinda hard to establish multi vendor set up.