Cisco Unified Communications Manager Software

4.27 / 5 (54)

About Cisco Unified Communications Manager


Cisco Unified Communications Manager is a platform for integrating business communication technologies such as telephony, video conferencing, presence information, call recording, web conferencing and messaging. It enables administrators to control unified communications infrastructure supporting a large number of users making it suitable for businesses of all sizes.

Cisco Unified Communications Manager allows businesses to manage their communications networks, administer user settings for a variety of collaboration tools and extend these tools to mobile devices. It also enables video capabilities for contact centers.

Cisco offers an API that helps developers create new applications. Additionally, Cisco Unified Communications Manager allows end-users to manage their own settings using an application or an Interactive Voice Response (IVR) menu.

The system is available in a number of licensing bundles. User Connect Licensing allows organizations to purchase user licenses for single applications. Unified Workspace Licensing offers bundled collaboration tools priced according to the number of users.



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Supported Operating System(s):

Linux, Windows 10

54 Reviews of Cisco Unified Communications Manager

Average User Ratings

Overall

4.27 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(25)

4 stars

(20)

3 stars

(7)

2 stars

(2)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 54 reviews

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November 2015

Robert from Force 3


Ease-of-use

3.5

Customer support

4.0

Functionality

4.5

November 2015

More than just VoIP - A Powerful UC and Collaboration Suite

Pros

Cisco Unified Communications Manager and its associated products (Unity Connection voicemail, Contact Center Express, etc.) provide a full suite of unified communications and collaboration capabilities. The solution can scale to from SMB to large enterprise and is highly flexible, allowing it to accommodate a wide range of business needs. The latest versions transition both voice and video communication onto a unified platform to drive the ubiquity of video adoption and impact the speed of business. Support for a wide range of endpoints, including PC, tablet, and mobile devices, allows for the adoption of collaboration tools by remote and mobile workers. The product is powerful and lends itself easily to fulfilling business goals.

Cons

One of the primary negatives about Cisco UCM would be the cost, especially at smaller scales and when competing against a legacy TDM solution. Even for businesses that are driven primarily by cost though, the additional benefits such as integrated instant messaging, point to point video, and mobile device integration may prove to be enough of a differentiator to justify the extra expense.

Organizations that are interested in managing their own solution will typically need to hire or have on staff a fairly high level engineer, though most IT people would be capable of learning how to handle at least basic moves, adds, and changes. The importance of solid solution architecture and maintenance can not be overstated enough.

November 2018

Justin from BBVA Compass

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2018

Enterprise Banking VoIP Solution

We have a very complex design of 4 clusters implementing 10 digit dialing scheme for everything nationwide. We were able to accomplish this with CUCM and it's extremely granular configuration ability.

Pros

I have been administering Unified Communications Manager for almost 10 years . The stability of CUCM is unrivaled. The uptime of our voice environment in the last 4 years has been over 99.99% with the only downtime being due to patch/security updates and maintenance. I sleep well at night knowing that our environment is stable.

Cons

The only complaints that I've had about CUCM have all been addressed in newer versions. The complexity of licensing was addressed with Enterprise License Manager. The difficulty of upgrades was addressed with Prime Collaboration Deployment. It's very difficult to find any cons with the current version of CUCM.

March 2018

Marsha from eGov Jamaica Ltd.

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2018

A very reliable and stable solution which we are have been using for years

I like that the solution is fully featured, we currently use this solution and have been for years and must say it is very reliable and stable. CM is fully featured and is a flexible IP telephony solution. We have it across multiple sites, with publisher and subscriber the solution provides full redundancy in the event of a disaster. The phone deployment is quick and simple, and bulk imports make large scale deployment of telephony endpoints quick and seamless. It is helpful to consult with another organization to construct a plan and design prior to implementation.

Cons

It takes some training and continuous use to fully master CM as it is not very simple at first. It is helpful to consult with another organization to construct a plan and design prior to implementation. Once you have been using CM for sometime you become more comfortable with the solution and deployment. The licensing model can become costly and upgrade can at times get complicated.

January 2016

Omar from Whitworth University


Ease-of-use

4.0

Customer support

4.0

Functionality

5.0

January 2016

A Top Notch Product, though very costly

Pros

The product is very stable, especially since CUCM started running on Linux. It doesn't require constant updates. It is very feature rich, more so with every new version. It's web interfaces are well laid out and intuitive. Tech support from the Cisco TAC CallManager team is usually very good. CUCM interfaces with so many other VoIP products out there, including Microsoft.

Cons

Tech support from the Cisco Global Licensing team has not been very good in my experiences. They usually take days to reply, often issue the wrong licenses, and the licensing process seems to be convoluted and constantly changing. Cisco promised that with their new licensing strategy starting with version 9 would be more cost efficient and easier to understand. It has not turned out to be more cost efficient at all. Also, Cisco yearly maintenance is very costly, as well as all their endpoints, much more costly than the average competitor.

August 2017

Larry from Manchester University

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

August 2017

I use Cisco UCM nearly every day. It is a robust software, but has a learning curve.

We never have to worry about down time on our phone system. We also find it easy to manage day to day changes.

Pros

You can do just about anything with a phone system that you would want to do through the software. It is low maintenance. Typically there are no problems unless you are performing an upgrade or making a major configuration change.

Cons

The cost is always a bummer. There are other solutions that are a lower cost but don't provide all of the advanced features that you get with Cisco. I also don't like how complicated some parts of the software are seems like the user interface could be much more simplified. The user interface also needs an update... perhaps it's time for it to move to HTML 5 and get rid of all of the popup windows.

December 2018

shauna from The City of Oklahoma City

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2018

Great product with many useful features

overall good product and many different applications within the client to use

Pros

maintenance and upgrades are usually not that time consuming. Easy transfer of regular phone services over to voip cisco phones for over 4000 employees. rarely experience any outage problems with the software. offers a wide variety of features to cover all or most communication needs. Bridge conference availability 2- 10 people to communi9cate at one time

Cons

Lots of issues with the systems paging feature. Always having to perform maintenance to get paging up and working again. When network is not working the phone is not working. When participate calls in or hangs up the bridge does not provide any warning or alert tone. Not a way to lock conference call to not allow additional people to join. issues with jabber client are often

August 2017

Brian from M.J. Electric, LLC

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

August 2017

I have over 17 years in VoIP. Cisco Call Manager has been the best product I have ever used.

A fully enterprise level VoIP phone system that allows our company to configure to our needs.

Pros

The software is completely customizable. Cisco has made every effort to supply a fully feature rich platform that can be configured for any situation or use. Call Manager can be setup for multitenancy. Features and support for new technologies are being added on a regular basis. Cisco technical support is knowledgeable and quick to respond.

Cons

Licensing is very expensive. There are multiple licensing options that can be difficult to understand.

April 2018

Abigail from Beach Point Capital Management

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Cisco's Unified Communications Manager made my workplace phone system so much easier to control!

This software helped me to control and organize my phone system according to my business and even my employees.

Pros

The aspect I like the most about this software is that I can control every phone in the office. If I want only 3 people's phones to ring when a main line call comes in, I can do that. If I want to group certain phones to roll over certain calls, I can do that as well.

Cons

One con about this software is that without instruction, you would never be able to use it. Written instructions are simply too complicated and there are a lot of shortcuts, tips, and tricks you can learn by having a cisco rep come out! However..it is time consuming!

June 2018

Dominic from Quadra

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

June 2018

Unified Communications Manager is a great product!

It is such a great product that I will definitly recommand the product.

Pros

Really stable product
Cluster mode
Rich in feature
Flexible to meet your needs
As it is popular it is easy to find support
TAC support is normally really good

Cons

Miss some feature here and there
Not much monitoring included you have to buy 3rd party tools
As it is not complete with Monitoring or even easy of use platform to create phone the Value for the money spend is OK but surely not good.

September 2018

Ali from Banco del Tesoro, Banco Universal C.A.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

The most powerfull tool

I work for more than 10 years with systems associated with the UCM and I present few failures and these were never associated with the software was hardware or bad configuration, really excellent.

Pros

Its stability is impressive, practically without maintenance it is able to work a lot of time.

Cons

At present, a state of maturity has been achieved that allows it to be one of the best in the market, although it requires a little more time than other brands.

March 2018

Matthew from Salvation Army Kroc Center Hawaii

Company Size: 201-500 employees

Review Source


Ease-of-use

5.0

Functionality

5.0

March 2018

Very happy with Cisco

Pros

We have used a variety of Cisco products and their communication manager fit well with our organization. We make a ton of calls and this simplified the process and allowed our users to have high quality calls.

Cons

We haven't had any major issues. In fact we generally solve all IT issues internally without using customer support so I'm not even sure how they do on the support side. The issues are usually minor.

May 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

May 2018

No Joke - Its a phone system.

Pros

Number 1 - Cisco. - Inherited this phone system about 4 years ago. Self taught how to use and configure. Have since installed 4 more systems for other customers - feature rich - must have extensive Cisco knowledge.

Cons

Must have extensive Cisco knowledge. Classes, trainings and certifications recommended. This is not an easy system to learn or implement, and there are many many variables

June 2017

Joe from McKesson

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use