About Cisco Unified Communications Manager

Cisco Unified Communications Manager is a platform for integrating business communication technologies such as telephony, video conferencing, presence information, call recording, web conferencing and messaging. It enables administrators to control unified communications infrastructure supporting a large number of users making it suitable for businesses of all sizes.

Cisco Unified Communications Manager allows businesses to manage their communications networks, administer user settings for a variety of collaboration tools and extend these tools to mobile devices. It also enables video capabilities for contact centers.

Cisco offers an API that helps developers create new applications. Additionally, Cisco Unified Communications Manager allows end-users ...


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Supported Operating System(s):

Linux, Web browser (OS agnostic), Windows 10

63 Reviews of Cisco Unified Communications Manager

Average User Ratings

Overall

4.25 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(30)

30

4 stars

(22)

22

3 stars

(8)

8

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 63 results

November 2018

Justin from BBVA Compass

Verified Reviewer

Company Size: 10,000+ employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2018

Enterprise Banking VoIP Solution

We have a very complex design of 4 clusters implementing 10 digit dialing scheme for everything nationwide. We were able to accomplish this with CUCM and it's extremely granular configuration ability.

Pros

I have been administering Unified Communications Manager for almost 10 years . The stability of CUCM is unrivaled. The uptime of our voice environment in the last 4 years has been over 99.99% with the only downtime being due to patch/security updates and maintenance. I sleep well at night knowing that our environment is stable.

Cons

The only complaints that I've had about CUCM have all been addressed in newer versions. The complexity of licensing was addressed with Enterprise License Manager. The difficulty of upgrades was addressed with Prime Collaboration Deployment. It's very difficult to find any cons with the current version of CUCM.

July 2019

Omar from Conver

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Plastics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Excellent sound quality and very reliable

We needed to renew our old communication manager and decided to evaluate IP telephony, we reviewed several options and Cisco was the one we liked the most. Cisco allows us to have IP phones, analog phones, PC clients and other collaboration tools. We migrated from another brand to Cisco and the voice quality improved a lot. We have remote offices to which we send telephone extensions through a VPN, and it is totally imperceptible to our clients due to the high quality of the voice. It allows us to be in contact between offices with calls, video calls or through the internal messenger (Cisco Jabber) We can receive directly voice mail in our email.

Pros

This Call Manager is the best we have ever had, the voice quality is unbeatable even in remote offices connected by VPN, 100% recommended. It is a very good investment. Allows you to consolidate the telecommunications infrastructure. With video calls it allows us to place a camera phone in a boardroom and directors make calls to this room for meetings and it's as if they were there saving us travel expenses. This tool is very complete, we have Cisco Unity Connection (Voice Mail) and Cisco IM and Presence. It allows us to have the phones installed in a PC with a client on windows without losing quality in the calls, and even make video calls from the PC.

Cons

The cost of licenses or phones are a little high and sometimes limits you a little to take better advantage of their capabilities.

Reasons for Choosing Cisco Unified Communications Manager

Cisco is a premium brand and its products are worth what they cost for that, you have to be careful with the sizing of the project so that it does not go over budget.

November 2018

Matthew from Honolulu Federal Credit Union

Verified Reviewer

Company Size: 51-200 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

November 2018

Robust product set with strong functionality but a lot to learn

Great way to monitor and manage on-premise phone systems without paying a substantial fee to a consultant/product provider for management. Allows for a very robust amount of phone service management and integrate with several other third-party products for additional tools (have their own quirks and requirements for management and account permissions). All around great, and very matured, product for voice systems management.

Pros

- Extremely robust feature set with depth in configuration and customization. - Diversified technology with a strong security interface. - Configuration rich interfaces with strong delineation of permission sets and redirects. - Administrative overhead easily reduced by account permissions sets

Cons

- So robust can feel a bit overwhelming (version specific) - Deployment time frames can be long from purchase to full production implementation (good support though) - More hardware specific as far as integration than some other agnostic products.

November 2015

Robert from Force 3

Verified Reviewer

Industry: Management Consulting

Time Used: More than 2 years


Ease-of-use

3.5

Customer support

4.0

Functionality

4.5

November 2015

More than just VoIP - A Powerful UC and Collaboration Suite

Pros

Cisco Unified Communications Manager and its associated products (Unity Connection voicemail, Contact Center Express, etc.) provide a full suite of unified communications and collaboration capabilities. The solution can scale to from SMB to large enterprise and is highly flexible, allowing it to accommodate a wide range of business needs. The latest versions transition both voice and video communication onto a unified platform to drive the ubiquity of video adoption and impact the speed of business. Support for a wide range of endpoints, including PC, tablet, and mobile devices, allows for the adoption of collaboration tools by remote and mobile workers. The product is powerful and lends itself easily to fulfilling business goals.

Cons

One of the primary negatives about Cisco UCM would be the cost, especially at smaller scales and when competing against a legacy TDM solution. Even for businesses that are driven primarily by cost though, the additional benefits such as integrated instant messaging, point to point video, and mobile device integration may prove to be enough of a differentiator to justify the extra expense. Organizations that are interested in managing their own solution will typically need to hire or have on staff a fairly high level engineer, though most IT people would be capable of learning how to handle at least basic moves, adds, and changes. The importance of solid solution architecture and maintenance can not be overstated enough.

March 2018

Marsha from eGov Jamaica Ltd.

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2018

A very reliable and stable solution which we are have been using for years

I like that the solution is fully featured, we currently use this solution and have been for years and must say it is very reliable and stable. CM is fully featured and is a flexible IP telephony solution. We have it across multiple sites, with publisher and subscriber the solution provides full redundancy in the event of a disaster. The phone deployment is quick and simple, and bulk imports make large scale deployment of telephony endpoints quick and seamless. It is helpful to consult with another organization to construct a plan and design prior to implementation.

Cons

It takes some training and continuous use to fully master CM as it is not very simple at first. It is helpful to consult with another organization to construct a plan and design prior to implementation. Once you have been using CM for sometime you become more comfortable with the solution and deployment. The licensing model can become costly and upgrade can at times get complicated.