Fonality Software
Fonality by NetFortris is a cloud-based Business VoIP solution that caters to small and midsize businesses. Key features include automatic call distribution, call recording, computer telephony integration, conference calling, internet fax and softphone.
Fonality also offers features such as integrated call management and collaboration, distributed worker support, drag and drop call handling and more. It also offers 'Heads Up Display' that combines all communication devices, chat, email, voicemail and phone in one place.
Fonality offers various servers, routers and IP phones for knowledge workers and executives that can be purchased separately via the product website. It supports integration with several third-party applications like Zendesk, Salesforce, Snaprecordings, ZipWhip, OneDrive, Dropbox, Google Drive and more.
Service are offered on a monthly subscription basis that includes support via phone, email, FAQs and other online resources.
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Macbook -
Heads Up Display -
Call Management -
Voicemail -
User generated Data
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)
14 Reviews of Fonality
Shelly from RGB Eye Associates
Specialty: Other
Employees number: 11-50 employees
February 2018
February 2018
Phones/inter office chat
Pros
that I can send messages without having to pick up my phone. system is user friendly, easy to operate.
Melissa from RGB Eye Associates
Specialty: Healthcare
Employees number: 51-200 employees
February 2018
February 2018
Convenience and keeping a big office connected!
Pros
I like being able to chat my coworkers with questions. It's easy to put calls on hold and transfer. We have a large office, so being able to communicate without walking to the other end of the building is extremely convenient.
Cons
I think adding emoji characters to the font text would be very helpful and entertaining while communicating with coworkers.
Cydni from RGB Eye Associates
Specialty: Healthcare
Employees number: 11-50 employees
February 2018
February 2018
Phone Skills
Pros
I think that the call parking feature is super easy to use with the click and drag feature. I also think the interoffice communication abilities (chat, intercom, calling, etc.) makes my job much easier. I work for a very fast paced ophthalmology practice with a very high volume of phone calls, but managing these call are way easy thanks to Fonality.
Nik from Financial Solutions Firm
Specialty: Other
Employees number: 1 employee
January 2018
January 2018
Do Not Use Fonality
DO NOT USE FONALITY. This is a terrible company with awful customer service and support.
Cons
Service, technology, mobile access, customer service. Do not use Fonality. The mobile technology and customer support are the worst in any industry. They are not ethical. They are not responsive. Find an alternate carrier.
Frank from Reliable Document Solutions, LLC
Specialty: Healthcare
Employees number: 11-50 employees
December 2017
December 2017
Fonality has amazing scheduled reporting
Pros
The reporting can be customized and scheduled and then easily integrated into our firm's software applications to easily rank and review our customer service agents habits to improve performance.
Cons
There is really no downside, if anything, it used to be customer service, but over the last 18 months we have seen a dramatic improvement in that area as well.
Tiana from Block Staffing
Specialty: Other
Employees number: 51-200 employees
November 2017
November 2017
Fonality Review
Pros
Able to see parked calls when I have a candidate on park from another employee.
Able to instant message my colleagues when they're on a current call.
Cons
Incoming calls hangs up after two rings. It should ring more than two times.
Candidate's do not stay on park no longer than 30 seconds.
Jignasa from Prominent Computer Systems
Specialty: Professional Services
March 2015
March 2015
Fonality is great PBX provider which CRM integration all communication
Likes Best
It's a great product for inhouse PBX as well as hosted with CRM integrations.
Likes Least
There's no redundancy for PRI. You need to have a local FX card for backup.
Recommendations
It's a great product that allows you to merge all information and stay compliant.
Raghvir from Prominent Computer systems
Specialty: Professional Services
February 2015
February 2015
Fonality is great PBX provider which integrates all communication
Likes Best
I like the chat, CTI, quality, stability, and that all communication is in one roof.
Likes Least
There's no redundancy for an in-house PBX. There needs to be a second line provided for connection.
Recommendations
Use this when you have an in-house PBX as well as a hosted PBX.
Jeff from Grubb Properties
Employees number: 2-10 employees
August 2018
August 2018
Get the job done
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros
Phones included with the Internet version of the service.
Cons
The client software gets in the way. Not good at call handling.
Hunter from Continental Credit Control
Employees number: 11-50 employees
August 2018
August 2018
Fonality
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
We have been using this product for many years. I am always at a loss to figure out where I need to go to set up various features when we decide to change calling strategies or add new users. Have had a problem with it redelivering old, deleted voicemail messages to random users. Customer Service advised us that the only way to make it stop was to completely erase ALL of our incoming and outgoing messages and start over. And they weren't even sure that would fix the problem. They did not know what was causing it and took no interest in figuring it out.
Pros
Can program and assign calls to various groups, program messages, monitor calls and chat with users.
Cons
Not user friendly or intuitive. Very complicated. Customer support is not very helpful.
Mallisa from PrescriptFit Medical Nutrition Therapy & Weight Loss Plan
Employees number: 11-50 employees
April 2018
April 2018
Eh.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
The pros are: everything you could need to organize within your office is possible with Fonality. Possible. The price is good.
Cons
The cons? The user dashboard is incredibly confusing and it's very difficult to do anything remotely complicated without contacting customer support, which isn't always very helpful anyway.
Christian from Hansen Insurance
Employees number: 2-10 employees
July 2017
July 2017
Not the best phone system out there...
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Phone service, e-fax service
Pros
Lots of functionality. They have a suite of features from simple to the most complex, depending on how involved or sophisticated you want your system to be.
Cons
The technical support was lacking. Also, the fact that I did have to call them at least twice a month for issues I was having with their service.
Sara from Botsford Financial Group
Employees number: 11-50 employees
January 2017
January 2017
Fonality Review
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
We use Fonality for our phone systems for a 20+ person office. The phone service is great and customer support can be helpful.
Pros
The availability of different options - technical support can be helpful.
Cons
Their website is terrible for changing your phone systems and there is no clear way you are supposed to do things. In addition, their vocabulary they use to describe things you can do is not something you understand unless you know.
Andrew from Marketing Mavens
Employees number: 2-10 employees
February 2018
February 2018
