About Fonality

Fonality by NetFortris is a cloud-based Business VoIP solution that caters to small and midsize businesses. Key features include automatic call distribution, call recording, computer telephony integration, conference calling, internet fax and softphone.

Fonality also offers features such as integrated call management and collaboration, distributed worker support, drag and drop call handling and more. It also offers 'Heads Up Display' that combines all communication devices, chat, email, voicemail and phone in one place.

Fonality offers various servers, routers and IP phones for knowledge workers and executives that can be purchased separately via the product website. It supports integration with several third-party applications like Zendesk, Salesforc...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

14 Reviews of Fonality

Average User Ratings

Overall

3.54 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(4)

4

4 stars

(3)

3

3 stars

(4)

4

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

February 2018

Cydni from RGB Eye Associates

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

February 2018

Phone Skills

Pros

I think that the call parking feature is super easy to use with the click and drag feature. I also think the interoffice communication abilities (chat, intercom, calling, etc.) makes my job much easier. I work for a very fast paced ophthalmology practice with a very high volume of phone calls, but managing these call are way easy thanks to Fonality.

January 2017

Sara from Botsford Financial Group

Company Size: 11-50 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

5.0

Customer support

3.0

Functionality

3.0

January 2017

Fonality Review

We use Fonality for our phone systems for a 20+ person office. The phone service is great and customer support can be helpful.

Pros

The availability of different options - technical support can be helpful.

Cons

Their website is terrible for changing your phone systems and there is no clear way you are supposed to do things. In addition, their vocabulary they use to describe things you can do is not something you understand unless you know.

February 2018

Melissa from RGB Eye Associates

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Functionality

4.0

February 2018

Convenience and keeping a big office connected!

Pros

I like being able to chat my coworkers with questions. It's easy to put calls on hold and transfer. We have a large office, so being able to communicate without walking to the other end of the building is extremely convenient.

Cons

I think adding emoji characters to the font text would be very helpful and entertaining while communicating with coworkers.

August 2018

Hunter from Continental Credit Control

Company Size: 11-50 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Customer support

1.0

Functionality

3.0

August 2018

Fonality

We have been using this product for many years. I am always at a loss to figure out where I need to go to set up various features when we decide to change calling strategies or add new users. Have had a problem with it redelivering old, deleted voicemail messages to random users. Customer Service advised us that the only way to make it stop was to completely erase ALL of our incoming and outgoing messages and start over. And they weren't even sure that would fix the problem. They did not know what was causing it and took no interest in figuring it out.

Pros

Can program and assign calls to various groups, program messages, monitor calls and chat with users.

Cons

Not user friendly or intuitive. Very complicated. Customer support is not very helpful.

December 2017

Frank from Reliable Document Solutions, LLC

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Fonality has amazing scheduled reporting

Pros

The reporting can be customized and scheduled and then easily integrated into our firm's software applications to easily rank and review our customer service agents habits to improve performance.

Cons

There is really no downside, if anything, it used to be customer service, but over the last 18 months we have seen a dramatic improvement in that area as well.