MightyCall Software


MightyCall is a cloud-based business VoIP solution designed for small businesses. It helps users manage customer service calls and company communications.

MightyCall handles incoming calls including toll-free, local and vanity numbers. It offers features such as voicemail, hold music, conference calling, call forwarding and call screening and recording.

A multichannel activity dashboard displays text messages, calls, emails, callback requests and social-media interactions with expected response times and the rep assigned to each task. Email integration allows companies to convert emails into to-dos, which can then be assigned to any team member. The mobile app for Android and iOS devices lets managers receive alerts about incoming requests and assign them to team members.

Additionally, MightyCall offers features like VIP/blacklist call routing, conference calls, performance reports, call history and more.

MightyCall is available on a monthly subscription basis that includes support via chat, phone call and email. 



47 Reviews of MightyCall

Overall rating

4.04 / 5 stars

Filters:

Showing 1 - 20 of 47 reviews

September 2018

Thomas from iTicket.law

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

3 of 5

September 2018

Activity Feature is a Game Changer

Pros

I've spoken with countless virtual phone companies and MightyCall's "activity" feature is a game changer. It has all missed calls and voicemails in a dashboard where you can easily assign and complete them. It's like a to-do list for replying back to sales and service calls in a timely manner. The best feature in the game. Everything else that Mightycall has is good, but is pretty standard stuff across virtual phone companies.

Cons

While the activity feature is a game changer, it's back breaking not to know what the IVR selection of the missed call was. For example, if you have a service department and a sales department, neither one knows who should call back the missed call. having the IVR selection is pretty standard stuff in almost every other virtual phone company. If they added this feature, I'd be a Mightycall evangelist for life. Right now, I'm just lukewarm. The activity feature is incredible, but lacks just that one final step.

Response from Infratel of MightyCall Ltd

Replied October 2018

Hey Thomas, we appreciate the review. That's a great recommendation, so we'll look into getting it developed as soon as we can.

December 2018

Michael from Verillas, LLC.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

General review of MightyCall

For our small business, it helps us manage our call volume with a small staff and lets us relocate our phones to other locations when we are on the move. It takes a little bit of setting up, but well worth it for how it can help manage your calls.

Pros

Easy and quick to edit you call flow or change your pre-recorded messages. Easy to subdivide call flows between multiple members and have segregated messages and management.

Cons

Difficult to record automated messages, but we only use the phone recordings so the computer and microphone method may be better. Sometime the messages will glitch and not let you mark them as resolved. We have messages from years past that are just always there we can never get rid of.

Response from Infratel of MightyCall Ltd

Replied December 2018

Thank you for the review Michael. In my experience, recording custom messages on a computer with a good microphone does result in higher quality recordings. For the glitched messages, is there anything they have in common? Length or distance or anything we can investigate further? ~Best regards

April 2018

Susan M from Susan M Signer Services

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Mighty Call's Multi-Tier Pricing Creates Great Value to Small Business Owners

Pros

Time savings, price, and less interruptions so I may focus on projects or assignments. Are you a small firm or sole proprietor? If yes, then Mighty Call may be an option for you. Mighty Call is a virtual receptionist service. As a sole proprietor, you may not be able to afford a full-time receptionist or you may only need your phones answered on a limited basis. Therefore, using Mighty Call is an affordable option. I find spending time on the telephone to answers calls is taking away from my work when I should be focusing on taking care of customers. As a business owner, I look for value and based upon need. Value is in the toll-free numbers and allocating telephone time so you may stay focused on projects or assignments for the customers. I tried Mighty Call as a free trial. My business is at the point where now I'll need to purchase Mighty Call.

Cons

I know it may sound strange, but the con is the lack of control of who handles my telephone calls. Personally, I prefer a hands-on experience with the client. Reality is that answering each telephone call interrupts my work flow and affects my ability to generate more income.

Response from Infratel of MightyCall Ltd

Replied September 2018

Hello Susan, We appreciate your feedback. We value our customers and their time and can definitely understand your wish to stay tuned and control each and every process of your business. We can advise you to use our Caller ID feature for figuring out who¿s calling you, and more importantly, you can use CNAM for branding your business when you make phone calls. If you wish to avoid undesired calls or can't talk right now, transfer it to a voicemail by using the call screening feature. Anna Head of Customer Care

October 2018

Justin from Krista K's Ice Cream

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

October 2018

Long time MightyCall user, better than all other alternatives

Pros

I like that it's super easy to set up and maintain. We use it basically to tell our customers our hours of operation.

Cons

I wish my plan offered an api. We can't spend more money since we are a tiny, one location, family business. Our hours change day to day and I wish I could automate the updating of our audio message, but that's not available on the tier of service we are on.

Response from Infratel of MightyCall Ltd

Replied October 2018

Hey Justin, thanks for the review. I know API is currently only available with the ultimate plan, but we are doing some testing on further integrations that would allow us to extend it to the other plans as well. Hopefully it's ready to go sooner rather than later

September 2018

Tony from Picture Stock Worldwide Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

"MightyCall Is The Best Virtual Phone System For Any Size Business & At A Great Price"

My overall experience has been very positive. I have already recommended this company to a few business associates and they too really like it. I can communicate with my customers from anywhere and the calls are always crystal clear.

Pros

The entire platform is very user friendly. This system will work for any size business. Your entire team will get hooked on this very quickly. The mobile app works flawlessly. You can run your business from anywhere and no customer will every know where you are.

Cons

You do not have an unlimited minutes plan like Grasshopper. does.
In the beginning I had a couple of questions which were answered right away but I wish there was an FAQ section which would have made it easy and I would not need to bother sending any emails to find out.

Response from Infratel of MightyCall Ltd

Replied October 2018

Hey Tony, we're thrilled to hear you like the service! We're actually in the process of adding a FAQ section to our website--which questions did you need answered that you think should be included in FAQs? Thanks for spreading the word!

September 2018

Tyson from BrightOrder

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

MightyCall Review

This has allowed our team to answer calls seamlessly from anywhere. An absolutely blessing for our work from home team members.

Pros

This is the most affordable and simple solution I have found to receive customer phone calls from anywhere in the world. It's perfect for small and medium sized organizations that cannot spent thousands of a dollars per month for enterprise systems loaded with unnecessary features and complexity.

Cons

It isn't possible to nest multiple IVR trees without passing calls to another number within the system.

Response from Infratel of MightyCall Ltd

Replied October 2018

Hey Tyson, we're glad to hear the service has been a help to your business. Keep up the good work!

November 2018

Jordan from Energy Simply

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

November 2018

Good solid choice for business phone service

Pros

Easy to use. Service Works well with IPhone.

Cons

If you run out of minutes on your subscription it will cut you off in the middle of a call with a customer!

I have infrequent complaints with some customers not being able to get through when they try to call.

Response from Infratel of MightyCall Ltd

Replied November 2018

Thanks for the review Jordan. You're right, cutting off in the middle of a call is pretty terrible--we'll get on fixing that immediately (we have something to eliminate that situation entirely coming soon).

October 2018

Katherine from The Park Avenue Inn

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

The Inn

No technical issues with MightyCall; and therefore I don’t lose valuable time.

Pros

Privacy of my personal line. There have been no technical problems with MightyCall;and therefore, I don’t lose valuable work time. It was recommended by my web maintenance company.

Cons

No complaints. A text notification might be nice. Overall very happy with the software.

Response from Infratel of MightyCall Ltd

Replied November 2018

Hey Katherine, glad to hear things are going well for your business with MightyCall!

September 2016

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

September 2016

Customers are not valued here

This company is horrible! I don't even know where I begin. I guess I should start with the poor service. Their app is extremely faulty: when I would try to make outgoing calls to clients, my personal cell phone number would show. Then the app wouldn't allow me to play my voicemails, so I every time a got a voicemail, I would have to wait until I got home to check them on my desktop. On top of that the reception during the calls was poor. I could barely hear the call even with speaker phone and the calls would go in and out. -- Not a good look for a new business owner! I've gotten better service from Google voice, which is free! They failed to resolve these issues over a 3 month period. They refused to adjust my bill, so I was charged for services I did not receive. When I cancelled my account, they charged me for another month because of the few days it takes to port the number out. Then, they kept charging me after I cancelled and there wasn't even a phone number on the account! HORRIBLE SERVICE AND CUSTOMER SERVICE. They do not value their customers. I would give 0 stars if I could.

Pros

Features that are appealing

Cons

You don't actually get the features that they market to you because of all the problems with their service
Bad reception that makes your company look bad

Poor service and customer service

Response from MightyCall of MightyCall Ltd

Replied September 2016

Dear customer, We’re deeply sorry you didn’t have the best experience with MightyCall. We appreciate your comments, as we use all information and feedback we receive for service improvement. I would like to follow up on some of the points you made: • Playing voicemails through mobile app – it’s important to have stable internet access via phone carrier or use wi-fi, when you need to upload files. Unstable internet access may cause delays in loading and playing files on your account. • Сall quality – call quality issues may occur due to either phone carrier having technical issues or local settings. In case there is a technical issue on telecom provider side, regrettably, there is not much we can do. • Initiating phone calls – the MightyCall service and app itself provides different ways for phone calls initiation and defining phone number, and all customers are free to choose preferred method through application settings. We apologize for taking so long to resolve those issues, and we will continue to work on improving the quality of our customer service. We’ve refunded subscription fee charged from your credit card after the number was ported out. Your card was charged automatically, as the account wasn’t technically canceled yet. Please accept our sincere apologies. Thank you for taking the time to share your experience and concerns. Best, Anna MightyCall Customer Success

October 2018

Brannon from Boke Bowl

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Virtual Assistant

Pros

I can only speak to the way we use Mighty Call, which is strictly as a virtual assistant. I have two locations but want one phone number that then routes the callers' calls to the correct location based on a simple phone tree. For this, it works very well.

Cons

It has gone down a couple of times. Maybe 3 times in 4 years? While that isn't much, it really puts my business into a frenzy, and it is difficult to reach a person in tech support.

Response from Infratel of MightyCall Ltd

Replied October 2018

Hey Brannon, thanks for giving us some feedback!

May 2017

Sandra from Red Sand Studios

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Great service

Pros

I get alerts on my cell and don't have to use my personal number for business. This is great because I can also set my business hours and not get calls in the middle of the night.

Cons

Sometimes I don't get alerts of calls that have come in. This is bothersome as I'd like to know who calls immediately in case it's a client.

August 2014

Anonymous

Review Source: GetApp


August 2014

Outstanding Service

we got lucky finding this service. We are starting our journey as a Small business, so we were really looking to provide our clients with a professional company phone number without sacrificing the mobility that doing business over the cell phone gives us. The guys at Mighty Call really deliver, we are only paying $10 a month and for that we are getting two phone numbers, with many personalization options for business hours and voicemail, and extensions. We also get the Mighty App that filters all our social media, phone calls, and emails and sends us notifications very time a client is trying to reach us. This makes us feel in control and all this still from our cell phones!! Andy worked really hard to a vanity number that would represent us at no extra cost! So now our number is 844 SMALL ME how cool is that :) So in a few words: This guys deliver excellent customer service, easy and friendly setup, an app that filters all your social media, emails and phone calls, the ability to do business out of the office and more, all for a very very low cost. Don't think about it twice, go for it :)

Pros

So in a few words:
This guys deliver excellent customer service, easy and friendly setup, an app that filters all your social media, emails and phone calls, the ability to do business out of the office and more, all for a very very low cost.

Cons

None, don't think about it twice, and go for it :)

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Mighty Call

Very good system. No problems in three plus years.

Pros

Very effective system for the money. Easy to use.

Cons

Can’t play recordings on Mac. Otherwise no complaints

Response from Infratel of MightyCall Ltd

Replied November 2018

Hey, thank you for the review. The mac issue seems a bit odd though--have you contacted our support team to try and figure the issue out?

October 2018

john from doctor's choice

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Great starter entrepreneur phone system

Pros

Web based, access from anywhere. Inexpensive way to record calls.

Cons

Calls can lag. Had to reroute to a landline.

Response from Infratel of MightyCall Ltd

Replied October 2018

Hey John, we're happy to hear the system is doing well for you. Best regards!

November 2018

Brice from Spark Events

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Functional Product

Like user interface.

Pros

Payment options, and the plan. Ability to listen to voicemails on the computer.

Cons

The app and calls drop. Low quality in sound.

Response from Infratel of MightyCall Ltd

Replied November 2018

Hey Brice, we're glad you like the new UI. Regarding the call quality, have you talked to our support team? It's likely there is a source behind the problem that they could help identify. Thanks again!

May 2017

Andres from Vortex/Bexar Mail

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Awesome Virtual Phone Service

Separate business numbers to my personal mobile phone. Be able to answer and respond to texts on the go.

Pros

You can do so much with the configurations that they provide you on the user control panel. It's very simple to use & understand.

Cons

Can not block a range of numbers, you have to insert each number manually. Can't dial out from a desk-phone.

November 2018

Justin from Verillas

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

MightyCall is functional

Pros

Call re-routing dashboard, app access and message recording is all reasonable

Cons

Cost to value is challenging. Once your number is in their ecosystem, leaving is difficult.

Response from Infratel of MightyCall Ltd

Replied November 2018

Hey Justin, thanks for the review. A note though, we port numbers both in and out, so leaving isn't as difficult as it is in other systems.

May 2017

Tanner from GETUS Communications Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2017

Incredible workplace tool.

Pros

Functionality with ease. You don't need to be a system administrator to run your call centre. System allows for computer, VoIP and mobility application functionality. No need to run your business from a desk.

Cons

Lack of hold music options. Ie. live hold music of radio, ete while users await for a Team member. Being able to disable "activities" on a per number basis.

October 2018

Warren from Midwives of NJ

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

MIghty call for medcial pratice

Great!

Pros

Easy to configure all the different call flows we need

Cons

the Mobile App has limited admin features

Response from Infratel of MightyCall Ltd

Replied November 2018

Thanks for the review Warren! And don't worry, we're looking to expand admin features on the mobile app.

October 2017

Suzanne from Spirit Gate Acupuncture PC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

I have eliminated robot calls! My VA can do customer service from my business number

By having people press "1" to speak to me or leave a message, I have almost completely eliminated robo-calls. Most robots don't follow voice commands.

Pros

You can get it to do just about anything you can imagine for a fraction of the price of other systems.

Cons

I have to call MightyCall to have them help me configure it, which they always do promptly and patiently, but sometimes I try to do it myself and it never works as well as if I just call them and have them help me configure it. I don't like that I get notified that I had "recent activity" I don't know if that is a dropped call or an important text message. I wish it distinguished between text messages, voicemails and dropped calls