Best remote assist program there is

I have had nothing but excellent experiences with the software. The free version is more than enough for the personal use and the enterprise version is perfect for business.

Pros

It is the easiest from all the remote assist programs that are out there.

Cons

Mikogo could work a lot faster. There is a lot of delay between the two computers.

Not hard to use but don't look for support

I had been using Mikogo for several years now and most of the time it worked fine for my purposes. Specifically, I conduct remote enrollment services and need the software to run on any platform (ie. Mac & PC). I never have more than one participant besides myself in the conference. I also need to be able to transfer control of the mouse and keyboard for remote signature. I need to be able to transfer documents via secure file transfer or FTP and the software must be HIPAA compliant. Mikogo ran fairly well for me unless I had a Mac participant. In those cases, I found I was not always able to transfer mouse and keyboard control and unable to transfer documents. Recently I purchased a new laptop and when I ran the software from this PC, I could not find any documents to transfer even though they were stored locally on my PC. When I tried contacting support, I was unable to reach anyone by phone or chat and my emails went unanswered. I was given no other option than to drop my subscription and look for another service. Shame on you Mikogo, for selling a product in this country without any access to technical support.

Pros

It was fairly easy to use and in up until recently had few complaints.

Cons

The product gets failing grades for support when things don't work as planned!

Not worth the money.

no benefit that other services do a better job of providing

Pros

Very easy to setup application, and easy to use. It's also simple for people invited to join and share screen.

Cons

The Screen freeze, the screen freeze, the screen freeze, no audio support so you cannot record voice and video, The customer support is poor at best. They also forced another year's subscription on me - they require paypal auto renew, The vast majority of companies will allow you to cancel an auto renew if you let them know in a reasonable time. I notified then within 5 minutes of renewal notice they refused to allow me to cancel - now I have paid for full year for software I would rather throw away. not a reputable company.

Mikogo Makes It Simple to Share Your Screen Remotely

My overall experience has been great, giving me lightning fast capability to remotely share my screen.

Pros

The most useful features of Mikogo include the quick and easy setup process, as well as the ability to share your screen via link and session key, making it easy to share and present your screen remotely even with non-technical users.

Cons

I don't think anything needs to be improved. This software is designed for ease and simplicity of use.

Best tool I've used in this space so far

I used this to troubleshoot issues with friends and family located all over the country.

Pros

1. It's free. 2. It's easy to install on any machine/platform. 3. It's easy to start meetings and invite people to join. 4. It's easier to use remote tools, like keyboard and mouse control, and to provide remote assistance.

Cons

I have not run into anything that I don't like about this tool. When I first ran it, it seemed non-intuitive as I was used to another product, but after using Mikogo, I readily gave up the other product.