About RingCentral Office

RingCentral Office is a cloud-based business phone solution that offers business communication tools for video, voice, fax and text. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling.

RingCentral Office is a fully integrated mobile-based phone system that helps keep employees connected via a variety of business and personal devices including smartphones, tablets, desktops and phones.

The RingCentral mobile app is integrated with the phone system and keeps employees connected to customers and colleagues from anywhere. Additionally, RingCentral integrates with basic email platforms and other applications such as Salesforce CRM, Box, Dropbox and Google Docs.

RingCentral Office gets bu...


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Supported Operating System(s):

Web browser (OS agnostic)

840 Reviews of RingCentral Office

Average User Ratings

Overall

4.19 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(414)

414

4 stars

(258)

258

3 stars

(107)

107

2 stars

(34)

34

1 stars

(27)

27

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 840 results

May 2019

Max from SparkCognition

Verified Reviewer

Company Size: 201-500 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Very Cost Effecient Way to Provide Seamless Phone Service for Local and Remote Employees

I have had a positive experience with RingCentral. We use it for all remote employees and our local conference rooms. Once the IT team had the process down for adding groups and numbers everything has run smoothly.

Pros

RingCentral was very easy to setup for our local office as well as remote employees. We mainly went with RingCentral for this functionality. I could order and ship a phone to a remote employee or set up a phone number for remote employee without them needing a phone and all they would have to do is plug in the phone or log in to RingCentral to get going. Call routing and everything else was seamless to the remote employees.

Cons

There is a bit of a learning curve in configuring the different groups. The customer success team is there to help you get started over the phone and generally available to help whenever needed. It was a bit of a pain to get started, but this was in 2015. It was quite a few emails back and forth with an account rep to get the right plan and block of numbers.

Reasons for Choosing RingCentral Office

Pricing and features made us choose RingCentral.

May 2020

Cole from Brandable Inc.

Company Size: 51-200 employees

Industry: Consumer Goods

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Functionality

3.0

May 2020

Convenient Calling Solution

Overall, we choose to use RingCentral to making completing and receiving phones calls from external partners easier for our employees. It effectively did exactly what we hoped. Made life easier and solidified an appropriate work life balance. No longer did employees need to give out their personal mobile phone numbers but they were able to use their RingCentral line that went to the very same device. The RingCentral app integrated nicely onto iPhones and made the experience quite hassle free.

Pros

RingCentral has a handful of pros that make the software great and very ideal for doing business. To begin, RingCentral has a mobile phone app that can easily be downloaded on Apple or Android that completely integrates with the calling system on the device. The software gives you a completely new phone line that we used as work lines but the calls come right through on your existing device. As incoming calls come in, your phone indicates that its a call to the RingCentral line which made deciding when to accept a call very convenient. The software includes all the regular features of a phone, such as voicemail. When voicemail messages were left, I would also receive a notification email to my work email that had the audio message included and could listen right on the computer if I wanted to. Furthermore, the best pro I experienced with RingCentral was the ability to complete International calling and texting, both incoming and outgoing. This was the driving factor in me adopting the software and it worked perfectly. I was able to receive international calls without always needing to arrange a scheduled conference call. This made business very convenient. Discovering that I could text internationally through the RingCentral app was a great bonus!

Cons

What I've liked least about RingCentral are more so areas of improvement rather than full blown cons. Most notably, while the mobile app does integrate well and gets the job done, it can often times lag and be a bit clunky. Overall, the app lacks a sense of intuitiveness that proved challenging. Discovering and completing texting through the app, especially internationally, was very much not straightforward or easy to complete and required digging and research on my end. RingCentral even updated their app, creating a new one entirely, but the old app is also still active and both remain on my phone and it's unclear as to which should be used as it appears that both are fully functioning. Ultimately, I suppose the mobile app is the greatest con that RingCentral faces.

Reasons for Switching to RingCentral Office

We replaced using Google Hangouts with RingCentral Voice calling and it was a successful solution. Our team members use our own personal cell phone devices to complete our work and connect with external partners. Those of us who use calling often were set up with a RingCentral line that allowed me to get calls directly to my phone using a different work line. It allowed me to manage the hours of when I accepted calls to keep an appropriate work balance. This also allowed for personal numbers to not need to be shared unless an individual wanted to.

December 2020

Brandon from Ohio Tables and Chairs

Company Size: 11-50 employees

Industry: Events Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

December 2020

RingCentral is perfect for our business!

Overall RingCentral is fast, reliable, and offers tons of great features. I would recommend to anyone.

Pros

RingCentral offers tons of options including various call handling capabilities, text, fax, video chat and mobile/desktop app. The call handling and mobile app have been the best features for us. We can call from our mobile with our work phone number and not have to give our our personal cell numbers. After hours, if a client has an emergency, the call handling directs the call to our apps.

Cons

We don't have many complaints about the software/service. Cost would probably be one of our only complaints. It does get very expensive once you start adding lines. I guess you get what you pay for though.

Reasons for Choosing RingCentral Office

Features and Reliability

November 2018

Daniel from Waypoint Insurance Advisors, Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Insurance

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Functionality

3.0

November 2018

Not worth the hassle

Pros

The best part of using the RingCentral Office software is convenience. It's easy to set up a contact list for your team, use the calendar to schedule conference calls, and log the voice mails for your business records. Overall, it's a slick interface that puts most VoIP UIs to shame. Unfortunately that's where the conveniences end for this program.

Cons

Every call I've ever made with RingCentral always has a five second delay where the person on the other end repeats the word "Hello?" several times before they can hear me. Within our office if I call comes through on the main line and pops up for everyone if you choose to ignore it, you still receive an annoying notification that you "missed" a call when in fact you didn't. Even more frustrating is the fact that the software hogs memory and processing power when you're on a call and brings your other apps to their knees. Not awesome if you're trying to help a client on the phone but can't access their file thanks to RingCentral freezing your desktop. Forwarding voicemails is also a mess and not handled through the desktop app, but through the RingCentral site which creates more steps in your workflow. Overall, I cannot recommend this app for any business owner who needs a high functioning and efficient VoIP system in their work environment. Use MXIE instead.

October 2020

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Urgent Switch

We were without a phone system and Ring Central was able to get us up and running quickly

Pros

Our existing phone system failed and we were left with out phone service. We moved to the new system quickly and Ring Central was great about supporting our urgency. We are back up and running now and with much more functionality than our old on premise system and I no longer have to worry about the system updates or hardware.

Cons

There isn't anything I dislike about the software. I guess the only thing I can say is because we use Team's we don't get to take advantage of the RingCentral conferencing and video capability.

Reasons for Choosing RingCentral Office

Cost, Features, Reputation