UniVoIP Software

4.31 / 5 (16)

About UniVoIP


OfficeConnect by UniVoip is a cloud-based phone system that offers features including auto-attendant, call paging, conferencing, email integration, one-touch speed dial and call recording. The platform is targeted towards mid to large-sized businesses and works with companies across many aspects of the business spectrum.

OfficeConnect also offers a Private Branch eXchange System or (PBX), and has Automatic Call Distribution (ACD). The system provides SIP Trunking, Workforce Scheduling and Computer Telephony Integration (CTI). A multi-media contact center solution provides IVR (Interactive Voice Response), management and monitoring tools that offer real-time and historical reporting for workforce optimization.

The OfficeConnect account can be monitored in real time with the Online Administration feature and users can take advantage of the Mobile Twinning function by having calls made to their extension ring externally on a phone of their choice, be it the cell phone or another external phone.

Support is offered via customer portal and phone.



Read More

Supported Operating System(s):

Web browser (OS agnostic), Windows 10

16 Reviews of UniVoIP

Average User Ratings

Overall

4.31 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(9)

4 stars

(5)

3 stars

(0)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-16 of 16 reviews

Do you use this product?Write a review

September 2016

Joy from Treasures Ministries

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

September 2016

UNIVOIP is the way to go

As a member of small staff working at a non-profit, our jobs are multifaceted and we are always busy, therefore, we need to invest in programs and systems that will maximize our time and efforts, but also won't absorb a lot of our funds. We were working with another phone company that lacked any technological advancement and it felt like it was creating more work for us. Univoip worked with us and enabled us to upgrade our phone system at our pace and staff size and within our budget. It was a bit of a firehose at the beginning, learning all the new features (more than we will ever use) and becoming acquainted with our new phones. We experienced great customer service from the tech team and they helped set us up for success. My only suggestion is to try out the phone first before you commit to it - just to make sure it has all the basic features you need. Otherwise, we are so happy with the new system and for Univoip. Thank you Univoip for helping us be more efficient!

Pros

The online interface is FANTASTIC! I can change/add features quickly and view the phone log with ease. Believe it or not - we didn't have the option to put calls on hold with our last company - so that simple feature is amazing. The ability to edit our auto attendant and voicemail PIN is also so helpful/

Cons

The look of it feels a little "1998" but that doesn't cause any issues with the functionality.

October 2018

Patrick from real estate

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

4.0

October 2018

Dishonest lying and deceitful.

I could go on forever about how dishonest and even their accounting people know that what they do is dishonest and have to apologize for their antics. Go anywhere else and it will be better service. Spectrum people are really slow but tell the truth and don't try to rip you off. Intermedia will treat you great and not slip in contract extensions that you never heard of before. Just run from this place.

Pros

Quick response and nice employees. When you call in everyone is nice and helpful. If they could just keep their word it would help swallow their exorbitant costs and poor quality lines.

Cons

Univiop spends their time lying, and working to trick you with their contracts. They will send you and email and give you information and then do the opposite. When they didn't like what I had to say on the phone, they actually cut off my phone service. Really that happened. My 10/10 line was at best maybe 4/5. Maybe once at 2:00am some off day we got 9/9.

April 2019

Lee from Printing

Company Size: 11-50 employees

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

April 2019

After trying to cancel after 3 years of loyal service, they tried to charge us thousands.

Billing. We needed to move to another solution that had more of the features we needed. Instead of letting us end the agreement, they tried to charge us thousands to cancel since they auto renewed our contract for another 3 years. We reached out over a dozen times to try to get this resolved. We ended up talking to 4 different people and we never got to speak to a manager even after several requests. We are shocked at the lack of care after being long time customers. We miss the salesman they used to have, representative, who actually seemed like he wanted us to succeed.

Pros

When representative approached us years ago, we really liked the company. He was approachable and seemed like he wanted to help.

Cons

Billing. We needed to move to another solution that had more of the features we needed. Instead of letting us end the agreement, they tried to charge us thousands to cancel since they auto renewed our contract for another 3 years. We reached out over a dozen times to try to get this resolved. We ended up talking to 4 different people and we never got to speak to a manager even after several requests. We are shocked at the lack of care after being long time customers. We miss the salesman they used to have, representative, who actually seemed like he wanted us to succeed.

September 2016

Jae from OUR HOUSE Grief Support Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Software Support

Excellent support team, my agency could not have made the transition so easily and successfully without the one on one support! Great value for the money this software has cut our communication/vendor costs in half. The onbaording can be a bit intimidating if you are not familiar with the Cloud system, but Poch, Chris and their staff at Univoip assisted us with an onsite visit and spoke with us several times about our plan and need and how we can best make it work for the budget that we had to work with. The product is really a very good product. I was surprised, not knowing what to expect from a Cloud based phone system. But we are very happy! We can stay in communication wherever we are and the system allows us to set up phone communication in our satellite offices through out the city. Just the phone and the internet; that's it. No additional fees! That is great for a non profit!~

Pros

Everything

Cons

That the receptionist can't connect her phone to a handset system that allows her to move from her desk or office with a phone in my hand so she can answer calls without being at her desk.

September 2016

Tania from New Directions for Women

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Working with UniVoip

We have worked with Univoip for many years and they have become partners of ours: not only in providing quality services for our phone system, but also offering us other types of support such as sponsoring our Fundraising Breakfasts and inviting us to participate in their Nonprofit Seminar series to gain exposure. I appreciate their services as a vendor and we will continue to work with them!

October 2016

Kyle from H&D Technologies

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Great experience and feedback

Chris Vuillaume helped me get a quote quickly and for exactly what I was looking for. I could not have had an easier or more precise experience.

Pros

Ease of use, software flexibility and functionality

Cons

Minimum contract length is long. It could be beneficial to have shorter contract lengths.

Response from UniVoIP of UniVoIP

Replied October 2016

We take pride in serving and listening to our customers. Our solution is flexible and is absolutely customized to your company's specific needs.

October 2016

Patricia from The Valley Economic Alliance

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2016

The Valley Economic Alliance

Everyone from UniVoIp has been a joy to work with. Installation went smoothly and any questions we've had since have been answered promptly. We are very happy with our new phone system.

Pros

Ease of use.

Cons

Loss of access when the network crashes.

August 2016

Graylen from 360 Tax Group


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

August 2016

Prompt service and quoting

Pros

I appreciated how quickly they responded to my request. They responded to my inquiry immediately and was very patient and knowledgeable.

Cons

Price was relatively expensive compared to some others.

May 2016

Tracy from Indiana Sports Corp


Ease-of-use

5.0

Functionality

5.0

May 2016

Manager Financial Services

Pros

The flexibility to take the phones to different locations, it's always like having an office cell phone that travels with you.

Cons

I think the voicemail to email options need a little tweaking.

June 2017

Kyle from Dutton Plumbing, Inc.

Company Size: 51-200 employees


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

June 2017

Terrible Customer Service

Pros

Reliability is good, but that's likely only due to the dedicated T1. Their online portal is okay, but also pretty limited in what you can do.

Cons

Very expensive for what you get. Terrible customer service - They rarely follow up on hardware or software issues, or any issues in general you're having.

October 2016

Linda from BRIDGES INC.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Best Customer Service

Every time we have an issue with our equipment, all we need to do is call and it gets resolved right away. The Customer Service is by far one of the best we have received anywhere. We never have to wait very long for the phone to be answered and the attendants are always friendly and helpful. The follow up is great and welcomed. Keep up the good work guys! Both Alexe's that work there are amazing! always receive the best from them both.

Pros

The software has many functions and it gives us many options.

Cons

It works for us, so I do not have any cons

September 2016

Evelyn from Ivy Accounting, Tax & Advisory


Ease-of-use

4.0

Value for money

4.5

Customer support

3.0

Functionality

4.0