


Inbox



Supported Operating System(s):
Web browser (OS agnostic), Windows 10About SendHub
SendHub is a business voice over internet protocol (VoIP) solution. Integrated applications for PBX, Auto Dialer, ACD, CTI, workforce scheduling, softphone, SMS marketing and more are available within the system. This solution is suitable for businesses of all sizes.
SendHub offers mobile apps for iOS and Android devices. It also features a messaging system which includes group texts. Users can share contacts and files with others.
SendHub can be deployed either via the cloud or on-premise. 24/7 support is offered to users.
Inbox
Supported Operating System(s):
Web browser (OS agnostic), Windows 10Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
November 2019
Gary from Humanus
Company Size: 51-200 employees
Industry: Education Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2019
Easy SMS
We integrated SendHub with our in-house CRM system. We can now text our customers directly from our CRM and track their responses. We can also capture our sales reps use of the system and make sure that they're putting it to best use.
Pros
SendHub makes SMS integration easy and straightforward. The system has an easy to understand API interface that is well documented.
Cons
One option I saw in other SMS systems that was not available in SendHub was to flag a message thread as "completed." That would have given use the option to scrape threads to be removed from our sales reps phones. But it's a small item.
Reasons for Choosing SendHub
SendHub offered the best value for the price. And their relative simple pricing structure allows for growth.
September 2019
Scott from Hull Police
Company Size: 11-50 employees
Industry: Public Safety
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2019
User opinion
We were looking for a way to offer overtime opportunities on a fair and equitable basis and then be allowed to preserve and track who received what and when. I was a plus the sendhub also allowed the creation for groups.
Pros
Able to disseminate important information to specific groups quickly. Also able to track messages sent. Also like how recipients cant reply to the entire group.
Cons
Unable to restrict users who share the same line from modifying set groups. I wish there was a feature that allowed roles/permissions. In messages, I wish the box didn't default to "press enter to send". We don't use voice minutes and wish that would reduce the cost.
Reasons for Choosing SendHub
It was essentially the ease of use and the ability to preserve messages sent. The end users we had use and review sendhub as well as other products, all found sendhub to be the most user friendly. They reported sendhub was like composing and sending a text message from a phone.
August 2020
Jason from m&k
Company Size: 201-500 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Customer support
4.0
Functionality
1.0
August 2020
lack of common features/ not function properly
My company took off the Verizon network and set us up on this and from what I had the ability to do this is two steps back. I do not recommend.
Pros
Two steps back nothing that I liked.
Cons
This is not close to being like a cell phone program. Way too many bugs!! Messages show they have been read. Can not send images over 1.5 meg. Calls coming in to cell phone do not come up to answer or ring on the phone. You do not have the ability to group message. When I hit the back button on the phone it randomly calls people. When the call comes to my desk phone it only rings twice and then goes to voice mail.
Reasons for Switching to SendHub
company's poor choice
August 2019
Mike from Auburn Network, Inc.
Company Size: 11-50 employees
Industry: Broadcast Media
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Excellent Support
We are using SendHub for contesting with our radio stations.
Pros
The software is fairly easy to use but their customer support is excellent and very quick to respond. When I have asked questions or made mistakes, both customer support and the salesperson who helped me will respond with answers.
Cons
I really haven’t had any issues with the software itself. My only problems have been lack of knowledge of sending SMS on my end, but we are learning.
Reasons for Choosing SendHub
The price was competitive and I liked their versatility. The salesperson was also more engaging and willing to answer questions.
Reasons for Switching to SendHub
Price was significantly lower and the personalized toll free number made selecting code words easier. Before, we had issues with them already being used by someone else.
June 2018
Gina from Year Up
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
June 2018
Easy to use, fantastic customer service
Pros
I've used this software in multiple organizations because of the ease of use and wonderful customer service. Every time I've contacted customer service, my problem is solved quickly and everyone I've interacted with is incredibly friendly. I've also had a custom account and set up with a dedicated account manager who is reliable, accessible, and supportive. In terms of the software itself, we need something to be able to easily send lots of text messages and this definitely fits the bill. I've had to train many people on how to use SendHub and it's very user-friendly, intuitive, and easy to learn. As a manager, I also enjoy being able to sign in as other users so I can see the text conversations my team is having.
Cons
The only downside so far has been that Sendhub doesn't yet integrate with our CRM so we miss out on some of those efficiencies. That being said, for our budget, I think SEndhub is a great choice because we are currently unable to allocate a ton of money towards software that might integrate with a CRM but be more expensive. Sendhub feels like an excellent value and we have been able to work around the lack of integration so far.