Inbox
Supported Operating System(s):
Web browser (OS agnostic), Windows 10About SendHub
SendHub is a business voice over internet protocol (VoIP) solution. Integrated applications for PBX, Auto Dialer, ACD, CTI, workforce scheduling, softphone, SMS marketing and more are available within the system. This solution is suitable for businesses of all sizes.
SendHub offers mobile apps for iOS and Android devices. It also features a messaging system which includes group texts. Users can share contacts and files with others.
SendHub can be deployed either via the cloud or on-premise. 24/7 support is offered to users.
31 Reviews of SendHub
Average User Ratings
Overall
4.48 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
November 2019
Gary from Humanus
Verified Reviewer
Company Size: 51-200 employees
Industry: Education Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2019
Easy SMS
We integrated SendHub with our in-house CRM system. We can now text our customers directly from our CRM and track their responses. We can also capture our sales reps use of the system and make sure that they're putting it to best use.
Pros
SendHub makes SMS integration easy and straightforward. The system has an easy to understand API interface that is well documented.
Cons
One option I saw in other SMS systems that was not available in SendHub was to flag a message thread as "completed." That would have given use the option to scrape threads to be removed from our sales reps phones. But it's a small item.
Reasons for Choosing SendHub
SendHub offered the best value for the price. And their relative simple pricing structure allows for growth.
September 2019
Scott from Hull Police
Verified Reviewer
Company Size: 11-50 employees
Industry: Public Safety
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2019
User opinion
We were looking for a way to offer overtime opportunities on a fair and equitable basis and then be allowed to preserve and track who received what and when. I was a plus the sendhub also allowed the creation for groups.
Pros
Able to disseminate important information to specific groups quickly. Also able to track messages sent. Also like how recipients cant reply to the entire group.
Cons
Unable to restrict users who share the same line from modifying set groups. I wish there was a feature that allowed roles/permissions. In messages, I wish the box didn't default to "press enter to send". We don't use voice minutes and wish that would reduce the cost.
Reasons for Choosing SendHub
It was essentially the ease of use and the ability to preserve messages sent. The end users we had use and review sendhub as well as other products, all found sendhub to be the most user friendly. They reported sendhub was like composing and sending a text message from a phone.
August 2018
Makan from Homebase
Verified Reviewer
Company Size: 51-200 employees
Industry: Computer Software
Time Used: Less than 12 months
Review Source: GetApp
Ease-of-use
2.0
Value for money
1.0
Customer support
2.0
Functionality
1.0
August 2018
Want to download your data? Pay or forget it!
Pros
The system works OK until the moment when you actually need to take a look at the results/responses received.
Cons
SendHub has a 24 hour delay in their system for downloading the data. You also can't download all responses (e.g. STOP responses are not included). The only time to get your data in real time and with all responses included is to pay an extra fee and make a special request. Stay away!
August 2019
Mike from Auburn Network, Inc.
Verified Reviewer
Company Size: 11-50 employees
Industry: Broadcast Media
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Excellent Support
We are using SendHub for contesting with our radio stations.
Pros
The software is fairly easy to use but their customer support is excellent and very quick to respond. When I have asked questions or made mistakes, both customer support and the salesperson who helped me will respond with answers.
Cons
I really haven’t had any issues with the software itself. My only problems have been lack of knowledge of sending SMS on my end, but we are learning.
Reasons for Choosing SendHub
The price was competitive and I liked their versatility. The salesperson was also more engaging and willing to answer questions.
August 2019
Joseph from Orion Business Investments LLC
Verified Reviewer
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
SO FAR THE BEST
Since moving to SendHub from our previous company, we have had stability and reliability in sending our messages. Previously we sent out text blasts, we sat at our desks with bated breath and fingers crossed, hoping that the messages would go through. With SendHub, we have no such worries. We send out messages and have peace of mind that messages are sent and delivered.
Pros
Easy to use No blacklisting of text blasts as with other companies
Cons
Instructions for use for users who do not regularly use this
Reasons for Choosing SendHub
Persistence from the Sales Staff - the reps. Friendliness, guarantees that we sought in order to enlist in SendHub's services. When they were unable to make any commitments, they undertook to speak to their superiors and get back to us. They followed up and earned our account. It is a pleasure dealing with SendHub. Their after sales customer service is excellent.
