Easy SMS

We integrated SendHub with our in-house CRM system. We can now text our customers directly from our CRM and track their responses. We can also capture our sales reps use of the system and make sure that they're putting it to best use.

Pros

SendHub makes SMS integration easy and straightforward. The system has an easy to understand API interface that is well documented.

Cons

One option I saw in other SMS systems that was not available in SendHub was to flag a message thread as "completed." That would have given use the option to scrape threads to be removed from our sales reps phones. But it's a small item.

User opinion

We were looking for a way to offer overtime opportunities on a fair and equitable basis and then be allowed to preserve and track who received what and when. I was a plus the sendhub also allowed the creation for groups.

Pros

Able to disseminate important information to specific groups quickly. Also able to track messages sent. Also like how recipients cant reply to the entire group.

Cons

Unable to restrict users who share the same line from modifying set groups. I wish there was a feature that allowed roles/permissions. In messages, I wish the box didn't default to "press enter to send". We don't use voice minutes and wish that would reduce the cost.

lack of common features/ not function properly

My company took off the Verizon network and set us up on this and from what I had the ability to do this is two steps back. I do not recommend.

Pros

Two steps back nothing that I liked.

Cons

This is not close to being like a cell phone program. Way too many bugs!! Messages show they have been read. Can not send images over 1.5 meg. Calls coming in to cell phone do not come up to answer or ring on the phone. You do not have the ability to group message. When I hit the back button on the phone it randomly calls people. When the call comes to my desk phone it only rings twice and then goes to voice mail.

Excellent Support

We are using SendHub for contesting with our radio stations.

Pros

The software is fairly easy to use but their customer support is excellent and very quick to respond. When I have asked questions or made mistakes, both customer support and the salesperson who helped me will respond with answers.

Cons

I really haven’t had any issues with the software itself. My only problems have been lack of knowledge of sending SMS on my end, but we are learning.

Easy to use, fantastic customer service

Pros

I've used this software in multiple organizations because of the ease of use and wonderful customer service. Every time I've contacted customer service, my problem is solved quickly and everyone I've interacted with is incredibly friendly. I've also had a custom account and set up with a dedicated account manager who is reliable, accessible, and supportive. In terms of the software itself, we need something to be able to easily send lots of text messages and this definitely fits the bill. I've had to train many people on how to use SendHub and it's very user-friendly, intuitive, and easy to learn. As a manager, I also enjoy being able to sign in as other users so I can see the text conversations my team is having.

Cons

The only downside so far has been that Sendhub doesn't yet integrate with our CRM so we miss out on some of those efficiencies. That being said, for our budget, I think SEndhub is a great choice because we are currently unable to allocate a ton of money towards software that might integrate with a CRM but be more expensive. Sendhub feels like an excellent value and we have been able to work around the lack of integration so far.