Call history
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10About SwyxWare
SwyxWare is a hybrid business VoIP which caters to small and midsized businesses across various industries. Key features include interactive voice response (IVR) recognition, voice and data integration, a visual contact management dashboard and more. The solution can either be deployed on-premise or hosted in the cloud.
SwyxWare offers a wide range of PBX functions, and businesses receive standard features, such as call recording. Additionally, SwyxWare includes features, such as call routing scripts for flexible call handling and call back, which allows customers the option of having a contact center agent call them back instead of waiting on hold. SwyxWare also offers contact center applications, such as CTI.
SwyxWare offers mobile applications for ...
7 Reviews of SwyxWare
Average User Ratings
Overall
3.14 / 5 stars
Ease-of-use
3.5
Value for money
3.0
Customer support
3.0
Functionality
3.0
Likelihood to Recommend
Not likely
Very likely
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August 2017
Rebecca from Aldermore Bank
Company Size: 1,001-5,000 employees
Industry: Financial Services
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2017
Great, flexible system
Pros
Great flexible PBX packed full of features. Call recording is simple and the ECR engine allows you to almost do anything using VB scripting
Cons
Can be expensive and only elitetele.com provide good support. Even though nearly all SIP handsets work with the system full integration is limited outdated ugly Siemens handsets
November 2019
Dee from Source 2
Company Size: 51-200 employees
Industry: Human Resources
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
2.0
Functionality
2.0
November 2019
easy to use but crashed alot
Not a good choice for small businesses.
Pros
easy instructions to follow and navigate.
Cons
crashed ALOT speaking to clients and candidates.
November 2019
Danica from Source2
Company Size: 11-50 employees
Industry: Human Resources
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
3.0
Functionality
3.0
November 2019
Is Swyx the Fix for you?
My company is no longer using SwyxWare due to the technical issues we consistently experienced.
Pros
What I liked most about this software is that it was an all-in-one platform. If you wanted to call or instant message someone on your team, it was all in one place which was super convenient.
Cons
There were a lot of issues with call quality, and sometimes we weren't even able to make calls. Many times the system was down which was a huge negative impact to our business.
Reasons for Switching to SwyxWare
Needed something more comprehensive that allowed team communication.
November 2019
Anonymous
Verified Reviewer
Company Size: 51-200 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
November 2019
Easy to Use For Small Companies
Pros
The product was very user-friendly and easy to use. You will not experience too many issues with the phone lines going down. It is super reliable. It helped make our daily tasks at work easier, since we were on the phone all day.
Cons
The product seems more beneficial for very small companies. If you are looking for a product with a variety of features, then this is not they system for you. This product would probably work real well for companies of 10 or less.
December 2018
Anonymous
Verified Reviewer
Company Size: 51-200 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
2.0
December 2018
Swyx could use some work
Pros
Swyx allowed our company to port over our existing VOIP phone numbers to their program. The software itself was simple and easy to use.
Cons
We found that the software was not very reliable. It would consistently crash and interrupt phone calls. We had to reset the system more times than we can count.
November 2019
Nick from Source2
Company Size: 51-200 employees
Industry: Staffing and Recruiting
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
1.0
Functionality
2.0
November 2019
Not a bang for your buck
Pros
The software was easy to use once you got used to the system.
Cons
Connectivity issues were nonstop. The system would constantly crash. The user interface and the tech itself is outdated. Not much functionality, but you can at least make phone calls some times. As a recruiting firm 95% of our time is spent on the phones - this was not reliable enough for us.
Reasons for Switching to SwyxWare
Price was appealing. Not the right decision.
November 2019
Crystal from Source2
Company Size: 51-200 employees
Industry: Human Resources
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
November 2019
Swyx not up to par
The experience was mediocre. The representative we had was nice, although I didn't deal with them directly. We are definitely looking for a lot more in a service provider.
Pros
Easy transfer or information from one system to the next. It was fairly easy to navigate.
Cons
SWYX consistently had service and call drops. In a business where phone calls are constant, efficiency and reliability are necessary features in a system we're looking for.