Twilio Voice API Software

4.59 / 5 (168)

Our advisors have recommended this product 2 times in the last 30 days

About Twilio Voice API


Twilio's Voice API is a fully programmable VoIP system that helps companies make, manage and route calls to a browser, app, phone and more. Key features include call monitoring, call transcripts, call routing, PBX, auto dialer / predictive dialer, ACD, call recording, conference calling, auto attendant, softphone, SIP Trunking and IVR.

With Twilio Flex, companies can deploy an omnichannel contact center platform and customize every element of the experience including the agent interface, communication channels, interaction routing and reporting to meet the unique needs of the business.

Twilio's programmable voice platform integrates data with any customer relationship management (CRM) system or data source.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

168 Reviews of Twilio Voice API

Average User Ratings

Overall

4.59 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(119)

4 stars

(38)

3 stars

(4)

2 stars

(5)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 168 reviews

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May 2019

Renan from Renan Savidan

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

The "magical" DIY (Do It Yourself) communication system

After 2 years using Twilio services, mainly phone and messages, I can say I am so happy I found this solution to handle my communications. It is so flexible, Although it has been a little bit complicated sometimes to self-learn about online phoning systems it saved me from a lot of hassles I wanted to avoid. The best benefit you get is the ultra efficient support service

Pros

With Twilio you can start from scratch to build your own online communication system. I didn't know so much about VOIP before and it is true I had to learn a few things.
So far I have been able to use my Twilio french mobile number fully online even whenI need to travel abroad - with all mobile services you can expect (voice, SMS, MMS).
The pricing is light and the global user interface makes the whole systme pretty easy to manage.
I only use a few features from the platform but the possibilities are huge ! And they are always working on new services.
And as Twilio is now really recognized as a communication company you can find additional software apps very easily and even documentation, I am thinking of the softphone app I am using on my mobile or desktop for instance.

Cons

I could customize a personal solution because I had time to test different options and as a developer I could code stuffs if needed.
I am not sure everybody can do the same without technical skills.

December 2018

Jeff from Marcomm Strategists, Inc. - A Marketing Communications Agency

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Great for Triggered Text Message Notifications

Overall, very happy. Great value for the money. Would highly recommend.

Pros

We've been using this system to send text notifications to a distribution list when someone visits our website and completes a form to request information. We typically receive emails from clients who send 3-5 similar, if not identical emails to multiple tour operators. By dramatically decreasing our time to contact the potential client and answer questions via email or over the phone, we saw a marked increase in booking conversions. Using the Zapier integration between our Website form tool "Gravity Forms" and Twilio, we now can respond to online inquiries a matter of minutes, and secure a booking before our competitors can even open their email.

Cons

In the Zapier setup, it is a bit of hit and miss to get all the custom text to layout like you want in a single text message.

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Functionality

4.0

August 2018

Always on the Go with Twilio!

Pros

Competitive rates in the market is being offered. We use this in the company as the main tool for SMS messaging platform tool for our devices so it's cheaper compared to the rates we would be paying if we are to use the services offered by regular major carriers. It also allows use via API so very convenient and easy to set up in the backend for operational use with different platforms.

Cons

Lately, there's an issue when viewing/searching for SMS transaction logs. When you search for the logs using phone number as a search tool, sometimes the results will not show up. I think it's a bug. Also when the sub menus were changed from the previous version, it got confusing. Navigating the menus on the site got more complicated compared to before.

July 2018

Ariel from Andreani Grupo LogĂ­stico

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

July 2018

Easy to integrate with any platform

I was able to create a driver with LUA, and integrate SMS feature to Control4 Home Smart System. I wanted to receive messages every time certain events occurred, and Twilio is really accurate and helpful. I had to minimize the amount of messages so I could spend less money per month.

Pros

- It has an API Rest and a 5 minutes to implement rule, which is quite true.
- They have a quick start for many platforms / languages.
- SMS Feature was exactly what I needed, fast send/receive messages.
- Besides having excellent docs, they have something called TwilioQuest, which I found really funny and entertaining.

Cons

- Price per SMS seems to be high, at least in my country. I guess it depends on what are you building, and the value you give to this feature.

April 2019

Dilraj from Click Labs

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Awesome tool for sending sms and voice calling

Pros

Twilio enables the users on any platform to send sms and make voice calls internationally via its well documented APIs which can be integrated very quickly on the platform by the developers. The SMS can be sent reliably on any international or local phone number once the phone numbers are bought with the required services enabled on it. Twilio also provides phone number masking for making voice calls. All in all its really an awesome module to use in your product for availing all of the Twilio services.

Cons

Twilio should provide sms and voice calling as a testing feature on the trial account which can really help people to be more convinced about its awesome services.

November 2018

Steven from Chalam Ministries

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

1.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

November 2018

Powerful yet complex

I was able to create a call center script using this service and it worked great. Customer support sucks. If I were to rate Customer Support: 2 stars. Documentation: 5

Pros

You can create almost anything with their voice prompts. Both inbound and outbound calls. From IVR to automated calls. You can host your scripts on their platform or your own server using the REST API.

Cons

Documentation is all over the place. There are two main ways to send commands. Twiml or API (your language like PHP or C#) but the documentation jumps back and forth. One step of a tutorial is in Twiml. Then the next thing you want to do is not. It uses the API. And trying to find the same documentation in the other language is hit or miss.

December 2017

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Extremely easy to set up and get going!

The software was able to solve for a business requirement. Price point was reasonable. Performance is very good.

Pros

As a lead architect, I am always on the look out for stable, easy to integrate tools and services for our various Enterprise solutions.

With Twilio, I was able to get a fully functioning Enterprise level SMS Notification Microservice up and running in under an hour.
The ease of integration, it's simple API and documentation is what any developer would be happy with.
The price point is also very reasonable and I would highly recommend this solution to anyone who is looking to evaluate or use this service.

May 2018

Ryan from Sunrise Communications

Verified Reviewer

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Twilio Platform = Solid

Pros

Even though I am not a developer, even I can get Twilio services working. I have helped a few local businesses in my area drop the traditional POTS lines and migrate over to Twilio and have heard nothing but great reviews. That platform has even given me the push to sign up for a couple dev classes to get even more out of it.

Cons

Some of the documentation can be extremely vague. I understand that it is made for developers/programmers but there is a big portion of potential users that would love to use some of the features, but just don't have the coding background/knowledge to make it come alive.

August 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

5.0

Functionality

5.0

August 2018

Plivo is GREAT BUT

It was awesome. If you can live with the price and knowing that competitors are almost half it really could be worth it to pay extra since they have a proven and battle-tested platform. Denied SMS sends are a pretty big deal and it's really easy to get caught in spam filtering etc on other providers. However I think I would recommend checking there first to see if your group of users can use the less expensive option without getting any dropped/missed/filtered SMS sends.

Pros

I liked that it worked great for my needs (Api driven SMS) and that I hardly had to manage anything to get it working and it worked for nearly any phone number I or my customers wanted to text.

Cons

The price. Some competitors are half the price, however it's a tradeoff in that you will get more failed SMS sends.

June 2018

Andrew from Bickford Senior Living

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Great telephone / text software that can integrate into multiple sites easily.

Pros

Ability to acquire phone numbers quickly, set up with API access, and get up and running within a very short time frame. Pricing is very competitive in the market, and tracking is made easy within their platform.

Cons

Sending only one text per second on their base package is a bit limiting, but cost effective enough to make it worthwhile. They do allow businesses to be a "reseller" of their product, which allows companies to charge a client 4x what a twilio customer would pay.

September 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

September 2018

Dial Twilio to add telephony to your application

We used Twilio as part of our SaaS enterprise business application to do voice signature/ gather consent via an automated call, do short polling via voice and get consent via text message.

Pros

Twilio makes adding telephone based interactions - call/ SMS etc... to an application dead simple. No hardware or software to install - just APIs and you pay for what you use and nothing more.

Cons

At times documentation has not been found to keep pace with the functionality. That is just a minor irritant.

June 2018

Chris from VinSolutions

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

I use this platform daily to monitor SMS messaging.

From SMS recordings, to phone recordings, this tool is a must.

Pros

The platform is easy to pinpoint a message and why it was sent. The fact that the message is presented is an added plus, as other platforms for say email recording do not present such detail. Also, their support is superior.

Cons

The biggest pain-point is that the messages are in UTC time, and while that feature is understandable, it does create a few seconds of additional work in conversion.