




Call data insights





Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10About Versature
Versature’s cloud-based business VoIP services provide Canadian companies with unified communications and call analytics solutions to help manage their business operations. Versature’s key features include auto attendants, click-to-dial, simultaneous ring, phone directories, voicemail to email transcriptions, call recording and more. They also offer integrations with various cloud-based systems, tools, and technologies to incorporate insights from call data into day-to-day business workflows. Individual users can manage their own phone system through the Versature client portal, SONAR, and create a unique solution that best fits the needs of their business.
Versature’s solution has a strong emphasis on call analytics software. Versature Insi...
Call data insights
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
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October 2018
Susan from Lashley + Associates Corporation
Company Size: 11-50 employees
Industry: Architecture & Planning
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Impressed
I really like this service. I think it is a great new way of having office phones with fantastic customer support. The company is located in Ottawa with their support teams there as well so you are actually talking to a person who knows the company/your problems and not a bot or someone overseas in a call centre.
Pros
Pros of this service: It is easy to use which is great but the best thing by far is their technical support team. My firm was having issues with our internet which was causing poor call quality and the team helped immensely. They followed up and kept on top of our case constantly making sure we were getting the best service. I worked with rep specifically to rectify the issue and he was fantastic.
Cons
If your internet provider (like Rogers or Bell) does stuff to their lines which effects your internet speed/quality it can have an effect on the phones but this is uncommon
April 2019
Chris from Clean Spot Inc.
Company Size: 11-50 employees
Industry: Wholesale
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
You Need Versature! It'll Change The Way You Do Business!
Versature has taken the way we communicate with our clients to the next level. Allowing us to get the customers to the right department effortlessly and effectively. We never experience any downtime or service interruptions.
Pros
- Fast and Reliable Service From Service Team & Technicians - Effective Business Solutions - Competitive Market Pricing
Cons
We have no complaints to report about Versatures services they provide.
April 2019
Jennifer from Mitchell McConnell Insurance
Company Size: 11-50 employees
Industry: Insurance
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
April 2019
Versature Phone System for Mid size office
We are now able to track all calls, specific times of day and brokers on the phone which is helpful to ensure that the clients are being serviced to the best of our ability. The initial set up was smooth, changing from one phone service to another had no issue. The support was great.
Pros
I think that the ease of use for the system is quite good. It is easy to go from tab to tab and the information provided is very helpful. The reports are easy to read and provide a good amount of stats.
Cons
Sometimes the call quality is not the best. In our experience if a client is using a speaker phone or certain cell phone providers there can be a hard time to hear over the line.
October 2018
Lisa from Corporate Renaissance Group
Company Size: 11-50 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Office Manager
It was and is fantastic. They support team is awesome. I now rarely have to reach out to them.
Pros
Ease of use. As the administrator of the phone system, I had full control. Easy to log in.
Cons
As we were an early client to Versature, our active directory was not updated unless their support team did it. They have not rectified this problem.
October 2018
Ryan from Campbell, Lee & Ross Investment Management
Company Size: 2-10 employees
Industry: Financial Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Versature saved us from a legacy phone system disaster!
We had a large phone system that cost us hundreds of dollars each time a technician came out. It was costing us thousands of dollars a year to maintain. The change to Versature saved us a ton of money and put control back into our hands.
Pros
Ease of use, fantastic remote access, very simple to train others, very reasonable cost.
Cons
I've yet to experience any real negatives, will be certain to update if I do.
April 2019
Jerilyn from Central Air Equipment Ltd.
Company Size: 11-50 employees
Industry: Business Supplies and Equipment
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
April 2019
Versature review
Versature has very helpful customer service agents but I find it takes a lot of phonecalls to resolve an issue.
Pros
I like being able to pre-program the phone system for holiday greetings
Cons
I find the directory features difficult to update
April 2019
Kathleen from Community Information Centre of Ottawa
Company Size: 11-50 employees
Industry: Writing and Editing
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
April 2019
Excellent Service
Positive overall. Rarely any issues.
Pros
Reliability of service is the number one concern and is very good.
Cons
No particular complaints at this moment in time.
February 2018
Ryan from N49.com
Company Size: 11-50 employees
Industry: Internet
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Onboarding process was great
Pros
Can't speak to the phone service itself as we just switched this week. However the onboarding process has been super simple. I was especially charmed by all the little details included when the phones arrived and the super simple personalized instructions that came for each individual employee.
Cons
Oddly, the sales process was too low pressure. The sales guy never followed up to see if I was ready to pull the trigger which meant I delayed getting things sorted for months that if he has been harassing me about I would have signed up sooner.
October 2018
Marva from Root Data Center
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Very easy to use and efficient support
Pros
It is easy to setup and reserve slots for calls. You have numbers customised to your area.
Cons
Currently don;t have any cons. Would like to see however customised number for the asian market