About Vonix Flex VoIP

Vonix flex is a business VoIP solution that provides hands-on support and reliable service with all business phone plans for small and medium businesses across the U.S. This cloud-based communication platform helps businesses connect from anywhere at any time. With simple set-up and a direct line to the reliable in-house support team, Vonix will assist businesses every step of the way. Set-up can all be done remotely so that businesses can simply plug in and start calling.

Vonix Flex is a unified communication platform built with small businesses in mind. Businesses are able to add accounts and manage lines as companies grow. Users have access to features like interactive voice menus, voicemail transcription, call recording, custom call routing, text messagin...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

8 Reviews of Vonix Flex VoIP

Average User Ratings

Overall

4.88 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 8 of 8 results

Do you use this product?Write a review

August 2019

Gina from Blue Sky Storage

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Great Business Phone System and Service

It was so easy to switch over to them. They took care of everything and really made sure we were happy. They called regularly to check in and any changes we wanted were done really quickly. Overall, we are very happy with Vonix service.

Pros

I loved the personalized service from Vonix. Their team was really responsive, and I was always able to talk to the same person. The call quality is much better than I had before, and I like that Vonix is local and responsive to all my questions.

Cons

We switched from regular phone lines to Vonix's cloud phone system. It was different than when we had before, so we had to learn how to use it. But the team at Vonix was really responsive and helpful and they walked us through the training.

August 2019

Paul from Daley Law

Company Size: 2-10 employees

Industry: Law Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Law Firm - Multi Office Locations

They are a great team of professionals, they provide an outstanding product/service at a very affordable price. They make the change over as painless as possible.

Pros

The firm has employees in two states and three locations. Each location has an extension and phone and we talk as if we are in the next room. The quality of the calls is much better than our previous provider. The cost is lower than our previous service provider.

Cons

It is always a process of changing providers but we were able to schedule a time when it would least impact our office and Vonix was able to get it done within the allotted time.

June 2020

JOHN from Ring's Manufacturing

Company Size: 11-50 employees

Industry: Plastics

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

New Vonix VOIP Installation

We have been very pleased with quality of product, ease of transition from our previous phone system and the professionalism of the install. Every question was answered completely and thoroughly to our satisfaction. We highly recommend Vonix for your VOIP needs.

Pros

How easy it was to switch carriers and the countless options for the phone system.

Cons

We haven't found any issues at this time.

October 2019

April from Felsing LLC

Company Size: 2-10 employees

Industry: Accounting

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Great Service

Working with rep and his team is a great experience. I know that with a phone call or an email, they are there to assist with whatever our company may need.

Pros

The Vonix software is easy to use and it is easily customized to fit our needs.

Cons

At this point, there isn't anything that I do not like.

June 2020

Beth from South Orlando Jazzercise

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Customer service really sets Vonix apart from the rest.

As a new business owner, new customers are key and I feel like having good communication through my custom greetings and the transfer of the voicemails to allow quick communication back really opens up opportunities. I have and will continue to recommend Vonix to other businesses.

Pros

I like that as soon as a voice message is left, it emails me a recorded version. It allows me to stay on top of new customers messages, whether during class times or not. We are a fitness boutique and it's usually loud with music playing in the background. The messages are critical. Vonix worked out a customized, logical auto attendant for our personal business needs.

Cons

The only thing I can think of is that I do have to manually remove the voicemails from the phone even after I have listened to them through the email. However, I bet if I were to call customer service they would figure out a way so that I do not have to go through that extra step. Their customer service is stellar.

Reasons for Choosing Vonix Flex VoIP

The price was right and they were quick about giving me an installation date since I was on a short timeline.

Response from Vonix Networks

Replied June 2020

Hi Beth, thank you for taking the time to leave us a review! We're so happy our features are helping your studio. Also, we're currently developing a "listen and remove" feature for voicemail messages! It's coming soon - we'll reach out to get you set up when it's available. Thank you for the recommendation!

May 2020

Tim from Lazy Moon

Company Size: 51-200 employees

Industry: Restaurants

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

easy setup and service

Pros

Friendly and reliable service people, easy setup, and great product

Cons

No real negative to the service to date.

Response from Vonix Networks

Replied June 2020

Hi Tim, thanks for your feedback! Looking forward to continuing to work with you (and get some company lunches at your place!)

August 2019

Brannon from Carpenter Morse Group Inc

Company Size: 11-50 employees

Industry: Financial Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Vonix Review

Very attentive to tailoring their VoIP services to our business needs. Customer service has been fantastic.

Pros

I appreciate the ease of the software. It has been useful to our business needs.

Cons

None to report at this time. There are no cons to report.

July 2020

Jana from 3CM Multifamily

Company Size: 11-50 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Above and Beyond

I love the fact that we are in sync across the board. We deal with one company, one rep, one software that has everything we needed.

Pros

It is user friendly. It was simple to switch over

Cons

I haven't found a con just yet. Any Con I thought would come up, [SENSITIVE CONTENT HIDDEN] fixed.