About Site24x7


Site24x7 is a cloud-based website performance monitoring solution that provides DevOps and system administrators details on performance and uptime of web applications and internet services. In addition to website performance monitoring, this solution offers browser speed and DNS server monitoring, Rest API and FTP transfer monitoring, a performance dashboard and mail delivery monitoring.

Site24x7 offers real-time user monitoring functionality that allows administrators to gauge experiences of website visitors irrespective of their geographical location, ISP and platform. Its server monitoring capabilities allow IT teams to run root-cause analysis on a variety of servers including public and private clouds, Linux- and Windows-based servers, VMWare, Docker and more.

The network monitoring tool monitors system-critical networks like routers, switches, firewalls, printers and other network hardware to detect any abnormalities. Additional features include mobile accessibility, service level agreement management, real-time alerts and reporting.

This solution is available on a monthly subscription basis, which includes support via phone and email.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

19 Reviews of Site24x7

Average User Ratings

Overall

4.37 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(11)

4 stars

(6)

3 stars

(1)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-19 of 19 reviews

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November 2018

Maarten from Digicy.cloud

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2018

site24x7 Perfect tool to monitor you environment

Pros

Alerting with sms and telephone call world wide. good overview of what is going on in you environment.
clickpath monitoring of you websites. very powerfull, you can even upload your own services to monitor.

Perfect tool

Cons

When you get a phone call that a server of services is down. IT is some times hard to understand what the computer is saying. When you get the call in the middel of the night, is it's good that is starts by saying "this is site24x7 bla bla bla" but in the daytime is would be nice that the message is a little bit shorter and to the point.

December 2018

Selvakumar from Mechsoft Technologies LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

5.0

December 2018

Track almost every IT Asset

Overall experience is good and you will be the first person to when the system is down before your client!, so that you can act quickly

Pros

Have used the same tool in 2010. When compare now and then, the features they have added is incredible.
Now i can track all most all our IT assets right from Windows server, IIS and externally hosted web applications. Even it has option to track AWS and Azure as well. When it comes to reports, what it surprised me is i have not even configured weekly report but they have consider the basic needs and it is configured out of the box and its in my inbox with complete up and down time. Availability/Up-time/Downtime report based on different location is a plus.

Cons

Configuring Network element is not easy as configuring WEB and Servers.It took little time to follow the instruction to configure.

February 2019

Anonymous

Review Source: GetApp


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2019

Fantastic Product

Pros

Well what can I say about Site24x7. The product is:
Easy to use
Monitors almost any environment
Fantastic support
Very reasonably priced!
I would recommend this platform to any company looking to in-depth monitor both their on-premise and cloud based platforms. All in all a great product.

Cons

Whilst the majority of the product looks very slick, especially when you drill into problem monitors, there are some Dashboards that could look nicer! However if aesthetics is not your issue then there is no better product out there!

September 2018

Christopher from SSGASTRO

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Outstanding Product

Great value for the money

Pros

Extensive functionality and compatibility with all different IT equipment and systems, immediate notifications of problems currently happening or about to. This software has saved us from serious downtime. Phone app is great.

Cons

It is so extensive that you can get lost in the web interface, some functions could be a little simpler to manage.

November 2018

Edwin from The Learning Network

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

November 2018

DBA's review on Site24x7

In general it's a pretty good tool that I woul recommend to look at, if you need standard (e.g. OS type monitoring) and to me works like an addon to other monitoring software such as New Relic, SQL Monitor with their own specific pros and cons ...

Pros

Ability to keep good track of your estate with detailed alerting and notificions through a number of channels (text, voice, email etc.) depending on the priority or environment.
Really helps to judge wheather something is going on production which need's immediate attention or let the alert be for a while when CPU consumtion on test is a bit high, that doesn't require immediate attention.

Cons

It's pretty hard to implement standard build plugins or even implement your own custom build plugins.
This has everything to do the way things are meassured and the way thresholds and availability checks are setup.

You could endup with a bunch of false possitives during the night ....

It would help a lot if this was documented better or explained in a training of some kind.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2018

Excellent way to monitor your sites and user experience

Really good and affordable website monitoring with lots of features.

Pros

This comes with so many different types of checks, but my favourite is the real browser which provides a good idea of whether anything is broken.

Cons

Having more than 10 normal checks and more than one special check (like RUM or Real browser) gets expensive fast. Also would be great if we could get email reports with actual graphs + insights in the email vs having attachments. Also AI data analysis would be really useful to provide insights as to which assets / countries / times / days are the slowest / worst performing in a given period so we can fix things.

November 2017

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Exceptional customer support

Pros

- professional employees
- low waiting times in getting technical support from them
- lots of tools and features

Cons

- the web monitor recorder could be improved by adding functionalities like offline playback
- additional selenium like commands like wait

September 2014

Anonymous

Review Source: GetApp


September 2014

Excellent tool for monitoring Saas based internally hosted Environments

there's a lot of good press for pingdom but in my view, it doesn't come close to site24x7. This may be related to us being located in Australia. The best site response time I got from pingdom was +1000ms. Site24x7: anything from 200 - 500ms for the same website. I guess this just means site24x7 has their servers closer to Australia....or using bigger pipes. The other issue was the pingdom UI is pretty slow in Oz as well. I suspect it's much better in the EU. While pingdom's interface is trendy, site24x7 is simple and very detailed. The final decision for us was that we can monitor our background services in terms of memory use, cpu use etc. We can even allow operators to restart some of these services without needing direct access to the servers.

Pros

Very detailed performance monitoring
Good intuitive interface
Great reporting
Great alert and notification system
Windows service monitoring

Cons

Some of the help documentation grammar is poor. Looks like it may have been written by someone who doesn't use English as a first language.
The steps in the pricing models don't seem logical. 300% jump for 10 extra monitors + 1min pings

March 2019

Kevin from SpringAhead

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

March 2019

Suitable solution for tracking website uptime

Overall Site24x7 has done a nice job tracking our websites and alerting us to issues. I haven't encountered any major problems with it.

Pros

Site24x7 was east to setup and get going. It didn't take too long to create an account and start monitoring our website availability.

Cons

Some of the UI and usability could be improved, like setting maintenance periods and defining them.

October 2017

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2017

Site24x7 portal support

Pros

The service provided by Site24x7 support are excellent and the configuration of site user alert are user friendly very simple to use .

Cons

Some times we could not understand the actual issue for down time monitors it will be better if little more descriptive for down time alert.

April 2019

Brandon from BMIT

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2019

Site24x7 - The single, enhanced monitoring tool.

Pros

Site24x7 supports a widespread of devices and corresponding monitoring templates, and makes it super easy to add new devices and network interfaces. Site24x7 also provides more insight and valuable data than alternative monitoring tools. Thanks to their addon pricing scheme, it eliminates the need to buy expensive modules straightaway, saving on capital outlay. 

Cons

The layout can be slightly improved. It takes time to navigate around and understand all the features and possible solutions. 

February 2018

Karen from eGov Jamaica

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

February 2018

We had Interns find a siutbale solution for the orgainsation's assets, this is the tool of choice

Pros

Features most desirable are the System Interfaces, password services, remote desktop, and calendar.
The remote control capabilities allow your team remote acess to end users by connecting to their active sessions or to remotely access unattended computers. We are therefor to respond quicker to issues.

Cons

we were hoping to use FOSS tool, that would ahve been mmore arrodable, however the cost was not prohibitive

October 2017

Anonymous

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2017

September 2014

Sebastian from FedBid, Inc.

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

September 2014

overall - great monitoring service

Overall, Site24x7 has been a great monitoring service. It's easy to setup monitors and start collecting stats immediately. The alerts are pretty flexible and there's direct integration with PagerDuty. We recently setup web application monitors using their tool to create synthetic transactions and they work great, giving us much better visibility into the application and whether it's performing--not just "up". My quibbles are that we have received false alarms on occasion, sometimes caused by their server agents, which have been a little flakey sometimes. Also, the pricing can be confusing. Responses from their customer service are too slow for my taste, but generally I get the information that need in the end.

December 2018

Joseph from VelocityEHS

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

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