About Site24x7

Site24x7 is a cloud-based all-in-one monitoring solution from Zoho that helps DevOps and IT teams monitor uptime and performance of all aspects of IT infrastructures. Monitoring services include websites, virtual and on-premises servers, network devices, applications and more. The tool provides AI-powered insights, in-depth performance reports with instant alerting systems to ensure users are always updated on the performance of their IT resources.

In addition to basic website monitoring, Site24x7 keeps a check on DNS servers, Rest API, synthetic transactions and records user activity in real-time to ensure a hassle-free end-user experience. The service also makes sure applications running on Java, .NET, Ruby on rails, PHP and Node.js are monitored to make co...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

31 Reviews of Site24x7

Average User Ratings

Overall

4.32 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(17)

17

4 stars

(11)

11

3 stars

(1)

1

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 31 results

December 2020

Josh from NTCG Inc.

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Effective server monitoring, easy to deploy and manage.

We needed an cost effective solution for monitoring our servers and applications. Site24x7 proved to be a good choice that fit our needs.

Pros

Very easy to deploy, manage and monitor a server, its services and applications. Monitoring alerts can be sent to a phone, text, email or browser.

Cons

When a server goes down, it may take manual intervention to recognize that it back in service. Would like to see that issue fixed.

Reasons for Switching to Site24x7

Cheaper solution with a better console.

January 2020

Ummar from WebSOL

Verified Reviewer

Company Size: 2-10 employees

Industry: Telecommunications

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

January 2020

Cloud Monitoring

Cloud monitoring of networked devices alongside ith logging feature.

Pros

Free demo available for teams to check their servers and network devices for their health monitoring.

Cons

Features are paid and demo is available for a shorter period of time.

Reasons for Choosing Site24x7

Product functionality is greater than uptime robot.

June 2020

William from CartRover

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

June 2020

Lots of Features, None working right

We cannot actually use Site24x7 for alerting because all the features we have tried are unreliable. A system that is supposed to notify us if there is a problem needs to actually be able to reliably detect those problems and Site24x7 has never been able to do that for us. We have been able to use it for some general server monitoring but not for the main reason we used Site24x7. Support is willing to help, but in the end has not resolved any of our deeper issues with their system.

Pros

This software offers a lot of features and functionality. It monitors almost everything we need and allows for easily creating custom plugins to monitor most things that it doesn't already natively support. CloudSpend and StatusIQ are nice features that have worked well for us.

Cons

Nothing we have used this for has worked properly. APM does not work in our PHP environment at all. It has not caught a single error while New Relic has caught them all. It does not provide insight into DB query performance at all. It randomly stops collecting data from our custom plugins with no clear reason why. We have never gotten it to properly collect all our desired server logs. It continually thinks the format is wrong and support's suggestions have not worked either.

Response from ManageEngine

Replied August 2020

Hi William, I am sorry to hear about the issues you have been facing. I will have our support executive contact you immediately so that we can help you in resolving all the issues you are facing ASAP.

December 2018

Selvakumar from Mechsoft Technologies LLC

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

5.0

December 2018

Track almost every IT Asset

Overall experience is good and you will be the first person to when the system is down before your client!, so that you can act quickly

Pros

Have used the same tool in 2010. When compare now and then, the features they have added is incredible. Now i can track all most all our IT assets right from Windows server, IIS and externally hosted web applications. Even it has option to track AWS and Azure as well. When it comes to reports, what it surprised me is i have not even configured weekly report but they have consider the basic needs and it is configured out of the box and its in my inbox with complete up and down time. Availability/Up-time/Downtime report based on different location is a plus.

Cons

Configuring Network element is not easy as configuring WEB and Servers.It took little time to follow the instruction to configure.

February 2019

Chris

Verified Reviewer

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2019

Fantastic Product

Pros

Well what can I say about Site24x7. The product is: Easy to use Monitors almost any environment Fantastic support Very reasonably priced! I would recommend this platform to any company looking to in-depth monitor both their on-premise and cloud based platforms. All in all a great product.

Cons

Whilst the majority of the product looks very slick, especially when you drill into problem monitors, there are some Dashboards that could look nicer! However if aesthetics is not your issue then there is no better product out there!