


Unified collections



Supported Operating System(s):
Web browser (OS agnostic)About Katabat
Katabat is a complete end-to-end omni-channel debt-collection platform. From strategy to delivery, Katabat enables a truly customer-centric approach. Customize messaging, tone and settlement offers, delivering the right message through the customers preferred channels. Smart out-of-the box pre-trained machine learning helps you collect more, faster. Fully compliant, highly secure, trusted by major lenders.
Unified collections
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
5.0
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
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April 2018
Syed from Executive Legal
Industry: Law Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
April 2018
Fantastic cost effective solution
Pros
I have used the Katabat solution in 2 organisations in Australia and found it both times to be a very effective tool for managing both collections and customer lifecycle. The interface is both easy and simple to use as well as backend changes in the system can be done quickly.
Cons
None that I came across in my time using the software from both my front line staff as well as team management.
May 2018
Tyler from Genworth
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
I used the Debt Management platform at a previous employer and was extremely pleased with it all.
One stop shopping for my collections reps. Instead of searching several out dated platforms, this product allow them to have all the information at their fingertips. Production and overall associate morale increased drastically.
Pros
The entire process could not have been smoother. From the writing of the business requirements, testing, training, implementation, on going support, troubleshooting, IT, everything was extremely efficient and effective. The post roll out support was second to none. The Relationship Manager was always available and readily willing to assist in any way, but he was not the only one. Everyone from the President to the trainers made me feel like I was the only customer on the books.
Cons
The only drawback was one my Company's side. They did not tap into the true potential of the product and all the services they provided.
April 2018
Vilay from Best Asia Financial
Company Size: 2-10 employees
Industry: Banking
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
April 2018
No features are missing. All functionalities are there. Intelligent machine
Gaining Time. Manage better humanitaire resources. Instant support.
Pros
Efficient bridge between Collection and CRM solutions. Responsive after sale service. Competitive flat fee
Cons
Too much solutions for non experienced user. Implementation fees are high but negotiabable based on business volume
May 2018
Kelly from RBS Citizens
Company Size: 10,000+ employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
Detailed requirements gathering, efficient deployment and met business objectives.
Reduction in loss rates, operational costs, errors. Improvements in customer satisfaction (NPS) and agent ramp time. Better adherence to ops policy and compliance.
Pros
Straightforward integration with multiple legacy systems and easy for operators, analysts and agents to learn and ramp up to produce results. Powerful strategy engine that works across the customer life cycle. As a top 20 mortgage lender/servicer, compliance was an important factor in our decision to purchase and the platform delivered on each challenging requirement we presented.
Cons
Not necessarily a bad thing, but the platform is incredibly powerful. This means strategists and operators need to challenge themselves to not just do what they always done. The power of the platform is using it to also test new ideas.
May 2018
Jamie from TD Bank
Company Size: 10,000+ employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
Great product. Relevant, agile, adaptable. Katabat is very client centric!
Higher contact rates, consistent strategy results, operational expense reductions, loss mitigations.
Pros
The product is highly adaptable, but easy to use. The easy of use does not limit the potential and power of the solution, most notable, the strategy engine.
Cons
Katabat only con is on the roadmap, which is WCAG AA+ standard. The continual releases of features always proactively addresses the need of features as the industry evolves.
August 2018
Anonymous
Company Size: 10,000+ employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
Functionality
5.0
August 2018
Great software! Very easy to create strategies and flows with this very flexible system.
I've found the team at Katabat to be extremely responsive, friendly, and professional. They've been excellent partners and I'd be pleased to recommend their services.
Pros
I liked that you could run multiple strategies side-by-side independently from each other. Many other applications on the market allow only a single waterfall treatment. Katabat lets you run as many as suits your needs, making it very flexible.
Cons
There isn't anything I didn't like, but there probably is some opportunity to improve basic reporting.
November 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Very functional!
Pros
This software is awesome! we use an AI system to help us contact patients which then forward those calls to us and we are able to help them better and more efficiently. This system has helped our company grow and be more efficient.
Cons
This software is pretty great, we don't have problems with it so far.
January 2017
Adam from Flexigroup
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2017
Great System
I have implemented this system in 2 large consumer leading environments, and its ability to drive efficiency through automated and customized contact strategies are the best I have seen. The workflow design capability is second to none and alloy process you to control any process end to end across multiple touch points and teams. Great product.