About Crazy Egg

Crazy Egg is a user testing solution that helps businesses across education, eCommerce, retail and other industries conduct A/B tests and run marketing campaigns. The application enables marketing teams to analyze customers’ response to various elements of a website through heatmaps, scroll maps and visual reports.

Features of Crazy Egg include project management, marketing analytics, a centralized dashboard, website optimization, data import/export and more. It allows employees to monitor visitors’ behavior across email and advertisement campaigns, manage content as per audiences’ preference and generate custom reports. Additionally, it lets organizations record the entire user session of website search and analyze the buyer's journey.

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71 Reviews of Crazy Egg

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(35)

35

4 stars

(31)

31

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 71 results

May 2019

User Profile Picture

Joshua from Vizion Interactive

Verified Reviewer

Company Size: 11-50 employees

Industry: Internet

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2019

Crazy Egg nails user experiance

Every time we sign a new client we recommend crazy egg as an option, and every time a client uses it we almost always end up use the user data to suggest changes that helps improve the conversion rates on the site.

Pros

The level of information you get from this software is insane. Being able to tell if users are clicking on something expecting a link has made a huge difference in how we design and review websites. That alone has helped us create a better funnel to get users to convert.

Cons

There really wasn't much I didn't like about the software, I felt the customer service was a little slow at times. Other than that this is a really great piece of software to help improve the overall experience on your site.

Reasons for Choosing Crazy Egg

The data and overall layout was more intuitive

March 2020

Andrew from Nureva Inc.

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

March 2020

Great product but better for the price for a small-mid sized business

Bottom line Crazy Egg allows you to make informed decisions to increase conversion and enhance the user experience on your website. If there were no other similar products I would have no issue continuing to use Crazy Egg even with the cons of the product.

Pros

Crazy Egg does what it needs to, deliver valuable insights through various features to make informed decisions to increase conversion and user experience on your website. Crazy Egg was the first paid product I used for heat mapping, scroll, click data etc. It served me well and is a must have tool in the marketing tech stack.

Cons

I didn't like to have to set up the pages to track in Crazy Egg vs. other products that allowed you to look at any page without setting them up. As a small-mid sized business budget also became a reason for switching away from Crazy Egg with other competitive products that delivered the same or better experience at less cost as we scaled. I would still use Crazy Egg in a heart beat but have moved on for competitive products.

Reasons for Choosing Crazy Egg

Initially we picked Crazy Egg as a market leader in this area and the fact it was owned by [SENSITIVE CONTENT HIDDEN]. The product delivers on what you would expect. I have since moved on to Lucky Orange and Hotjar as a better fit for my needs.

April 2021

Dan from Scout Cranes

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Next level customer care

The customer service is NEXT LEVEL. I was having difficulty installing Crazy Egg on my Wix site and in less than an hour after submitting my ticket, I was given the opportunity to do a Zoom video conference to have the problem fixed. There are also a TON of resources on the Crazy Egg website to help you understand the software, what to look for, and best practices from other users and businesses to help you along.

Pros

I have had experience using Crazy Egg with multiple companies, including my own. It is such a valuable and vital tool when you rely on web based customer quotes, service and lead generation. The ability to see how your customers are viewing and maneuvering your website is a game changer.

Cons

The installation, while not super complicated, can give some independent users with less computer skills a little bit of a challenge. Crazy Egg will also not give you answers, only information, so don't expect this to tell you what to change.

Response from Crazy Egg

Replied April 2021

Hi Dan, thanks for taking the time to write the review. We try to make the installation as simple as possible (single javascript) but also our support team would be delighted to help out if anyone needs help around this. Moreover, we also offer professional services from our Crazy Egg experts around interpreting the data and insights from Crazy Egg.

February 2019

User Profile Picture

Nathan from VapingCheap.com

Verified Reviewer

Company Size: 2-10 employees

Industry: Publishing

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

February 2019

It works...

Pros

Easy ti integrates with external applications. A simple way to visualize clicks on your website.

Cons

Crazyegg only has heat mapping with very limited visualizations. There are other services out there that provide more information than CrazyEgg.

Response from Crazy Egg

Replied February 2019

Hello Nathan! Thanks for the feedback. We're confused by the commentary though which say: 1) We have much more than heatmapping. Actually, our toolset is quite robust and competitive with 5 different maps (heat, scroll, attention, list, overlay), User Recordings, A/B Testing (one of the only tools on the market with both maps and A/B Testing), and a WYSIWYG Editor. 2) Limited Visualizations. Our entire product is built on visualizations. We also go a step further than just onsite visualizations based on how we let you review and visualize different audience sources and referrers. This feels like quite a disconnect from our current offering. Would love to connect with you and understand why your experience with the product is so different from what we offer. It has to be a messaging or communication gap on our side which is why I'm eager to connect and learn more. Thanks for taking the time to write and share this!

February 2021

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

February 2021

Easy to use, does what it does well

Great and easy tool to use - if you are only after what they offer, it is great. But you sort of end uo wanting more...

Pros

Really easy to set up and you are ready to go in minutes. The tools it does offer is easy to use, and gives great insights. The different heatmap overlays are great.

Cons

It lacks a few elements you would expect from a comprehensive CRO tool - theres no funnel analysis and setup that links to your recordings and heatmaps, and no form analysis. At the price point of the tool, you would have expected it

Reasons for Switching to Crazy Egg

To test the functionality

Response from Crazy Egg

Replied April 2021

Hi, Thanks for taking the time to write this review. We have a very aggressive product roadmap and your feedback will help us with prioritization. Thank you.