All Lookback Reviews
1-13 of 13 Reviews
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5
4
3
2
1
Ease-of-use
3.5
Customer Support
2.1
Value for money
3
Functionality
3.4
"Great tool for doing usability studies in particular - today's sessions used a prototype and Lookback saved the participants from having to go through multiple steps to access it."
"The video playback is fine and I like being able to see the screen and participants' faces in the same shot. The note-taking interface was easy to use, too."
"It is very useful to research how users use different applications. I liked is very much that I had a possibility to saw their face too."
"I've lost so much time and resources to this service. There's absolutely no excuse for the amount of technical errors I encounter using this service every."
"Lookback have serious problems with charging wrong values."
"Lookback then wanted to charge me USD 1,000 just to get those two recordings. Terrible customer experience for a company used by customer experience researchers."
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1-13 of 13 Reviews
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