Lyssna

RATING:

4.7

(28)

About Lyssna

Lyssna (formally UsabilityHub) is a user research platform that allows you to test digital products with real users and gain insights into their audience. With a suite of powerful tools and features, Lyssna empowers you to optimize your designs and create more engaging, user-friendly experiences. Lyssna is a complete research platform, offering a broad range of testing features including: Five Second Testing - Allows you to quickly test the effectiveness of your landing pages, messaging and designs by showing users a screenshot for just five seconds and then asking them questions about what they saw. First Click Testing - Measures how well users can navigate a design by asking them to click on specific elements. Surveys - Be confident in the decisions you make by col...

Lyssna Pricing

UsabilityHub is available across 4 pricing plans, as outlined below: Free - For initial research Basic - For $89/month (monthly billing) and $75/month (annual billing) Pro - For $199/month (monthly billing) and $175/month (billed annually) Enterprise - Contact UsabilityHub for a custom quote

Free trial: 

Available

Free version: 

Available

Get granular and actionable insights so you can improve user experiences.

Lyssna Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Lyssna

1 - 5 of 28 Reviews

User Profile

Gurvinder

Verified reviewer

Information Technology and Services, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

''Awesome testing platform''

Best tool for getting feedback from real users easily and fast.

PROS

Easy to use and fast tool testing comes with so many options. Best for sharing tests with another group. people or companies. Getting feedback from users is very easy and fast. So much variety of tests available in this. Good for remote testing. Very effective and easy tool. I recommend it to all.

CONS

Easy and powerpack tool for testing purposes. Sharing short videos rather than images can be more baneful. When you respond not fast it can be missed and sometimes not frequent. Otherwise no issue at all. I like it very much.

Thorsten

Management Consulting, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

A trusted stable user testing recommendation

PROS

We advise others in growth marketing, i.e. process, skills and tools to grow their businesses. UsabilityHub is a core and essential user testing tool in our recommended tech stack. It delivers quick insights and is really easy to use.

CONS

The European non-English panels are still gaining numbers and are smaller compared to the English speaking countries.

Reason for choosing Lyssna

UsabilityHub offers the tests I need at an affordable price. The pricing model delivers value because it only cost something when you receive value in return.

User Profile

Natasha

Verified reviewer

Staffing and Recruiting, 201-500 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed January 2019

It is a cheap way to get some testing in, but there are better platforms.

It is a quick and easy way to get some insight on web designs, but again not a make or break outcome.

PROS

I like how quick and accessible the tests are to set up. They give you 5 preset tests which is useful, especially for people who don't have much user testing experience.

CONS

The quality of participants is really not reliable and makest he over all outcome of the test questionable. Also they limit you to the 5 tests they provide with not much customization.

Anonymous

11-50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed October 2019

Quick feedback tool with useful summaries

I work on interactive media products. We often use usabilityhub to evaluate early designs.

PROS

Ease of use is the main attraction for this tool. Quick feedback from other designers, potential users, or our pool of volunteers is really useful for our interactive designs. It's very easy to convince others a name isn't working by displaying a simple heat map, or showing a list of comments from decent samples of target users.

CONS

Some of the instructions to the test participants are unclear, especially when they need to interact with images. We tend to send instructions to supplement what's on the screen.

David

Marketing and Advertising, 51-200 employees

Used more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed August 2019

UsabilityHub makes UX optimization easier

With UsabilityHub we can quickly understand if our designs, content and navigation hit the mark and quickly optimize them before launch.

PROS

The platform interface is intuitive and process to create user tests is easy. UsabilityHub offers a mix of tests that allow you to get feedback on the clarity of your message or design as well as the inuitiveness of your navigation. Tests can be executed in minutes and feedback comes in fast!

CONS

I can't think of any issues other than offering a solution/option to test coded pages.