About UsabilityHub

UsabilityHub is a user testing and research platform designed to help businesses conduct tests and collect user feedback to assess the performance of websites or applications. Professionals can use the dashboard to access project details and create new tests with details including test name, language, allowed devices and more.

UsabilityHub enables developers to create customizable surveys, add/update multiple questions and filter received responses based on multiple conditions. Managers can define logic conditions for surveys and analyze data to identify relevant themes or patterns across collected feedback. Additionally, it lets supervisors view click clusters on heatmaps and utilize navigation tests to determine critical paths on the user int...


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Supported Operating System(s):

Web browser (OS agnostic)

22 Reviews of UsabilityHub

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(16)

16

4 stars

(5)

5

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 22 results

August 2019

User Profile Picture

Michael from Virtuance

Verified Reviewer

Company Size: 11-50 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

August 2019

Great tool to run tests at scale

Pros

How easy it is to run a test and get immediate results

Cons

So far I haven't run into any issues. The tool is lightweight and straightforward enough to fit my needs.

March 2020

User Profile Picture

Rabindranath Robby from Self Employed

Verified Reviewer

Company Size: 1 employee

Industry: Information Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Functionality

5.0

March 2020

UsabilityHub Review

It's not a bad company for micro tasks for micro payment. I just wish it was more pay for a bigger task.

Pros

The website software layout looks really nice because it is organized and it sticks to the same color theme throughout the website. The buttons work good even during tests. They do pay though it may not be much. They recently doubled the small task pay amount for each task. They have recently update their website where they give you information on the rating score you will receive after a task is done, how many tests you have completed, and the amount you receive before payout. I like that they give you the push notifications and email notifications when a test does come in.

Cons

I don't like that the tasks are small and the pay is very small. For one minute is not too bad, but I wish it was like other Testing sites similar to this that payout more and the tasks are a bit longer. Sometimes I have gotten rated bad for something I did correctly at times which made no sense, and I don't receive an explanation why I got it wrong. I wish there was an option where the person can make a review statement so the next time I can correct myself when I do their test.

Reasons for Switching to UsabilityHub

The pay was too small for micro tasks and I was not getting much tasks.

January 2019

User Profile Picture

Natasha from Robert Half

Verified Reviewer

Company Size: 201-500 employees

Industry: Staffing and Recruiting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

January 2019

It is a cheap way to get some testing in, but there are better platforms.

It is a quick and easy way to get some insight on web designs, but again not a make or break outcome.

Pros

I like how quick and accessible the tests are to set up. They give you 5 preset tests which is useful, especially for people who don't have much user testing experience.

Cons

The quality of participants is really not reliable and makest he over all outcome of the test questionable. Also they limit you to the 5 tests they provide with not much customization.

January 2021

Thorsten from Hello Growth

Company Size: 2-10 employees

Industry: Management Consulting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

A trusted stable user testing recommendation

Pros

We advise others in growth marketing, i.e. process, skills and tools to grow their businesses. UsabilityHub is a core and essential user testing tool in our recommended tech stack. It delivers quick insights and is really easy to use.

Cons

The European non-English panels are still gaining numbers and are smaller compared to the English speaking countries.

Reasons for Choosing UsabilityHub

UsabilityHub offers the tests I need at an affordable price. The pricing model delivers value because it only cost something when you receive value in return.

October 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

October 2019

Quick feedback tool with useful summaries

I work on interactive media products. We often use usabilityhub to evaluate early designs.

Pros

Ease of use is the main attraction for this tool. Quick feedback from other designers, potential users, or our pool of volunteers is really useful for our interactive designs. It's very easy to convince others a name isn't working by displaying a simple heat map, or showing a list of comments from decent samples of target users.

Cons

Some of the instructions to the test participants are unclear, especially when they need to interact with images. We tend to send instructions to supplement what's on the screen.