UsabilityHub Software

About UsabilityHub

UsabilityHub is a user testing and research platform designed to help businesses conduct tests and collect user feedback to assess the performance of websites or applications. Professionals can use the dashboard to access project details and create new tests with details including test name, language, allowed devices and more. UsabilityHub enables developers to create customizable surveys, add/update multiple questions and filter received responses based on multiple conditions. Managers can define logic conditions for surveys and analyze data to identify relevant themes or patterns across collected feedback. Additionally, it lets supervisors view click clusters on heatmaps and utilize navigation tests to determine critical paths on the user interface (UI). Pri...

UsabilityHub Pricing

UsabilityHub is available across 3 pricing plans, as outlined below: Flexible - Free for basic tests, $50 per upgraded test Pro - $199 per user per month, $100 per user per month (billed annually) Enterprise - Contact UsabilityHub for pricing information

Starting price: 

$79.00 per month

Free trial: 

Not Available

Free version: 

Available

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UsabilityHub dashboard

UsabilityHub User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 25 reviews

User Profile

Michael

Verified reviewer

Company size: 11-50 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Functionality

out of 5

August 2019

Great tool to run tests at scale

Pros

How easy it is to run a test and get immediate results

Cons

So far I haven't run into any issues. The tool is lightweight and straightforward enough to fit my needs.

User Profile

Rabindranath Robby

Verified reviewer

Company size: 1 employee

Industry: Information Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
2

Value for money

out of 5
5

Functionality

out of 5

March 2020

UsabilityHub Review

It's not a bad company for micro tasks for micro payment. I just wish it was more pay for a bigger task.

Pros

The website software layout looks really nice because it is organized and it sticks to the same color theme throughout the website. The buttons work good even during tests. They do pay though it may not be much. They recently doubled the small task pay amount for each task. They have recently update their website where they give you information on the rating score you will receive after a task is done, how many tests you have completed, and the amount you receive before payout. I like that they give you the push notifications and email notifications when a test does come in.

Cons

I don't like that the tasks are small and the pay is very small. For one minute is not too bad, but I wish it was like other Testing sites similar to this that payout more and the tasks are a bit longer. Sometimes I have gotten rated bad for something I did correctly at times which made no sense, and I don't receive an explanation why I got it wrong. I wish there was an option where the person can make a review statement so the next time I can correct myself when I do their test.

Reasons for switching to UsabilityHub

The pay was too small for micro tasks and I was not getting much tasks.

User Profile

Natasha

Verified reviewer

Company size: 201-500 employees

Industry: Staffing and Recruiting

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

January 2019

It is a cheap way to get some testing in, but there are better platforms.

It is a quick and easy way to get some insight on web designs, but again not a make or break outcome.

Pros

I like how quick and accessible the tests are to set up. They give you 5 preset tests which is useful, especially for people who don't have much user testing experience.

Cons

The quality of participants is really not reliable and makest he over all outcome of the test questionable. Also they limit you to the 5 tests they provide with not much customization.

Iris

Company size: 1,001-5,000 employees

Industry: Financial Services

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Functionality

out of 5

January 2022

Buena alternativa para usability testing

Fue útil en su momento, no probé otra herramienta.

Pros

Diferentes opciones para diferentes necesidades de testeos con usuarios. Es posible testear con una base propia de usuarios o una provista por la herramienta.

Cons

En el testeo de prototipos cuando la persona comete un error se termina el testeo. Estaría bueno que pueda continuar para ver qué sucede con el resto del flow.

Thorsten

Company size: 2-10 employees

Industry: Management Consulting

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2021

A trusted stable user testing recommendation

Pros

We advise others in growth marketing, i.e. process, skills and tools to grow their businesses. UsabilityHub is a core and essential user testing tool in our recommended tech stack. It delivers quick insights and is really easy to use.

Cons

The European non-English panels are still gaining numbers and are smaller compared to the English speaking countries.

Reasons for choosing UsabilityHub

UsabilityHub offers the tests I need at an affordable price. The pricing model delivers value because it only cost something when you receive value in return.

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