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Lyssna (formerly UsabilityHub) is a user research platform that allows you to test digital products with real users and gain insights into their audience. With a suite of powerful tools and features, Lyssna empowers you to optimize your designs and create more engaging, user-friendly experiences.

Lyssna is a complete research platform, offering a broad range of testing features including:

Five Second Testing - Allows you to quickly test the effectiveness of your landing pages, messaging and designs by showing users a screenshot for just five seconds and then asking them questions about what they saw.

First Click Testing - Measures how well users can navigate a design by asking them to click on specific elements.
Surveys - Be confident in the decisions you make by collecting user feedback validating your assumptions with your target customers.

Navigation Testing - Helps you optimize user flows by asking users to complete specific tasks on a design and tracking their progress.

Prototype Testing with Figma - Learn how users navigate your interactive Figma prototypes at every stage of the design process, to discover what to improve before you ship.

Card Sorting - Use both open and closed card sorting to discover how to organize and label your content in a way that makes sense to your audience.

Preference Testing - Understand what your audience prefers by asking participants to choose from multiple options in response to your specific question.

Participant Recruitment - When it comes to participant recruitment, Lyssna allows you to test with your own users with a customizable recruitment link or access your target audience via their extensive panel. With over 530,000 people across 100+ countries and with 35+ demographics, you can target by job function, industry or company size and more.

Interviews - Easily organize, manage, and book participants for moderated studies. Connect multiple calendars and add co-hosts then integrate with your Zoom account to automatically assign meeting links. Recruit the right people for your study, quickly and easily. Whether its self-recruiting from your own network or recruiting from the Lyssna Panel. Manage and track your participants in a single view and lastly store and analyze your feedback.

Tree testing - Use tree testing to assess and refine your information architecture. Understand how users expect to navigate and find the information they are looking for, and why.

What are the benefits of using Lyssna?

Save time and money
By identifying your audience preferences early on you can save time by focusing on what will give you the highest chance of success. Identify issues early in the design process to avoid costly design or development changes down the road. 

Improve user engagement
With insights gained from Lyssna, you can make informed decisions to create more engaging and user-friendly experiences.

Increase conversion rates
Optimize design and messaging based on user feedback to increase conversions and revenue.

Enhance team collaboration
With Lyssna, your team can easily share feedback and insights, improving communication and collaboration.

Return on investment
According to a study by Forrester, every $1 that's being invested in UX returns $100. This is equal to a return of 9,900%. Source: "The ROI of UX Research" by Forrester Research, 2016.

Lyssna's platform is intuitive and easy to use, allowing teams to focus on gaining insights rather than struggling with complex tools. Lyssna's suite of tools provides fast, actionable feedback that allows teams to quickly iterate and improve their designs. With flexible pricing plans and a pay-as-you-go model for accessing their user panel, Lyssna is a cost-effective way for teams of all sizes to gain valuable user insights.

LongDescription

A/B Testing

Surveys & Feedback

Customer Segmentation

Usability Testing

Data Import/Export

Customer Experience Management

Heatmaps

Survey/Poll Management

Unmoderated Testing

For Mobile

For Websites

Software Testing Management

Commenting/Notes

User Research Analysis

User Management

Access Controls/Permissions

Single Sign On

Conditional Logic

Categorization/Grouping

Audience Targeting

Customizable Fields

Conversion Rate Optimization

Statistical Analysis

Question Branching

Email Reminders

Visual Analytics

Alerts/Notifications

Reporting & Statistics

Customizable Questions

Data Visualization

Geotargeting

Customizable Templates

Demographic Data

Multi-Language

Customizable Branding

Panel Management

Behavior Tracking

Reporting/Analytics

Feedback Management

Tagging

Survey Builder

Search/Filter

Quantitative Metrics

Face-to-Face

Drag & Drop

Video recording/Transcriptions

Third-Party Integrations

Web browser (OS agnostic)

Lyssna is available across 4 pricing plans, as outlined below:

Free - For initial research
Basic - For $89/month (monthly billing) and $75/month (annual billing)
Pro - For $199/month (monthly billing) and $175/month (billed annually)
Enterprise - Contact Lyssna for a custom quote

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