This has be wonderful overall. It have given a great opportunity to reach out to our target market.

Price is great compared to other similar products like UserTesting. Very easy to set up tests and test results usually come in the same day.

A great product that needs a little polishing round the edges.

Amazing tool, easy to use, super fast and very effective.

I loved the fact that they have some templates set up to help you start creating your test. I also likes the fact that you can choose devices and ages, as same as gender.

Superb entry/mid level tool for getting great user feedback.

It was easy to set up the different tasks, especially as ours were quite complicated. I'm impressed testers were dedicated and followed very well the flow.

They have made some recent updates which has now provided a lot more options for testing, which I love. I like how you can duplicate and edit tests, it's very intuitive.

Overall I think user brain is great and I would definitely consider using it again.

The cost of this software and the on-demand nature attracted me to this service. So far I am impressed, Userbrain has become an essential tool for my UX process.

I miss having more segmentations on the user's selection.

Lack of demographic section eg income, location in more depth. User background and preferences eg Android or iOS etc.

The best thing about Userbrain is the pricing structure. It's affordable for companies who are testing in small volumes.

The customer service is excellent, with the team getting back to you really quickly - and happy to give you replacement tests if any don't work out technically.

For the price it had the same level quality and ease of use as higher priced alternatives. The interface and recording quality is great.

Also, I feel as though tags are missing from UserBrain.

The simplicity of the platform is a huge bonus.

The platform is lightweight enough to be fast and intuitive, but robust enough to allow for diversity of use cases and testing needs.

I recommend this to all who want to user test and want some extra money. Tests are easy and results come fast.

The second thing I really liked is the rapid help. With the first video, the prototype did not work and the customer support replied my questions right away.

Really great so far- usability and flexible account levels have been great.

I liked the fact that it's really easy to use. I've never used the software before, but it was really easy for me to get to grips with.

The tests are easy to set up and you usually get results very quickly. This makes the tool ideal for integration into the development process.

The speed of responses is great. With the added demographic options selecting people is easy and we were happy with results.

The setup of a test is super easy and can be done within minutes. It contains all the important features you need.

Price is very competitive. Appropriate guidance on test design.

Simplicity, competitive cost, great customer support.

The only downside is you don't get to submit a review every day sometimes it can be days till you are offered the next review.

User testing with userlytics.com has been easy and straightforward. I can train our freelance analysts on it quickly too.

Heat-maps and click rates would be very useful to incorporate, along with data on how many participants fail certain parts of the screener to identify where the drop off rates are.

I have to say I have never felt more supported by the customer support team than here. Quick and helpful responses, tons of valuable feedback.

Userlytics has been great in putting us in the shoes of users and also for validating our research tools.

The study validated the site was a positive user experience but also provided invaluable insights and recommendations for actionable improvement areas.

It was powerful to see the users faces as they did the test and the results of the test were helpful for my team.

Requesting more credits is very quick. Our account manager [SENSITIVE CONTENT] is excellent, always accommodating and helpful.

The tool itself works well and is extremely easy to use, the testers are reliable, the tests are done within 2 days, your customer feedback is listened to.

Thank you to the entire Userlytics team for making it so easy to test, to use and for having the best support. You are changing the game.

Userlytics is great for cost effective user testing.

Really like the visual charts of responses, which I'm able to copy and paste in my presentation, great quality of video/audio recordings, and the overall layout of the platform.

It's a winner tool and, by using it, we've identified  UX problems and found ways to test new solutions.

There are a few features that I found missing, granted they could be there and I couldn't find them.

They are true partners and go above and beyond to ensure your study is successful.

Using Userlytics as a remote, evaluative testing service for a startup (think cost constrained).

Setting up a test is easy and the 2 preview options are very useful and effective. For participants, joining a test session was easy.

I thought the preview experience also was better than user testing to experience the test myself. I also found that their support team was extremely responsive when I needed help with my credits.

I also appreciate that they offer a wide variety of test types. Putting together a test on this site is quite easy, and I love their preview function.

By kickstarting our user research practice with Userlytics, I was able to provide insightful, rich stories to our clients that is also budget friendly.

I evaluated several different options from different vendors in terms of costs, features, technical reliability, stability and userlytics was a good, basic option.

Their video editing function is great for showing highlight reels to clients and colleagues. Their customer service is fantastic.

Aside from the user-friendly and efficient platform, the customer service team is 10 stars out of 5. They are always willing to help me set anything up in such a timely manner - and so nice.

It is easy to recruit very specific participants, and you can now do live testing as well as recorded.

Their global panel and quality of participants is impressive and I have never had the same participant twice.

They have made sure I have gotten quality testers which in turn has provided quality research. Their pricing, ease of use, customer service, and quality of testers/panels can't be beat.

It's hard to scale top to bottom and the questions can get lost. Also putting a star or indicator for when a task/scenerio/metric has a URL link attached.

Userlytics is a good value for money, remote testing solution but limited.

The support from the Userlytics team is great, always on hand to answer any questions and ensure the project runs smoothly.

Userlytics has all or almost all the features that other expensive, long-time established competitors offer and is more affordable and has dedicated customer support.

While Userlytics filled with tons of great features, it is very easy and intuitive to use.

Great 👍 helpful team, huge candidate pool, fast responses, variety of options to conduct research.

We mainly run it for unmoderated or moderated user tests. The availability to high quality participants was great, even for profiles that are difficult to find.

The pricing structure is straightforward and very reasonable. I like the fact you can purchase credits as needed.

Many of my known users who are new got nothing since they have joined. It's very outdated and conservative also its interface is very dull and very unappealing to clients too.

Many say it's easy to use but hold on. You won't get any tests and that's frustrating, what's even more frustrating is that the App doesn't record the test properly  and some surveys don't work.

In general, the credit system is overly complicated and my #1 pain point.

Not mentioning the overheads and paperwork we avoid as a result of not conducting them ourselves.

US Dollar

Userbrain is a cloud-based solution that helps businesses streamline user testing operations to gain insights into the performance of websites, applications, products or services. The platform enables employees to collect and analyze customer feedback, capture screens and record videos via a unified portal.

It provides a variety of features including tagging, access control, customer segmentation, issue tracking, task management, reporting and more. Customers can use the application to share personalized experiences and add audio comments to define the product. Additionally, Userbrain lets managers identify bugs or issues by reviewing video recordings of users accessing the website and conduct tests based on age, gender, location and other factors.

Userbrain allows employees to create test scenarios, schedule recurring tests, import or export media files in different formats. Pricing is available on a monthly subscription and support is extended via phone, email, FAQs and other online measures.


LongDescription

Commenting/Notes

AB Testing

User Research Analysis

Surveys & Feedback

User Management

Prototype Creation

Customizable Reports

Access Controls/Permissions

Customer Segmentation

Sentiment Analysis

Video recording/Transcriptions

Usability Testing

Project Management

Communication Management

Audience Targeting

Customizable Fields

Collaboration Tools

Data Import/Export

User Journeys

Customer Experience Management

Conversion Rate Optimization

Performance Testing

Survey/Poll Management

Performance Metrics

Annotations

Unmoderated Testing

Benchmarking

Question Library

Social Media Integration

Email Reminders

Video Support

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Customizable Questions

Geotargeting

Customizable Templates

Demographic Data

For Mobile

Issue Tracking

Dashboard

Multi-Language

Ratings / Reviews

For Websites

Behavior Tracking

Reporting/Analytics

Feedback Management

Customizable Forms

Screen Activity Recording

Drag & Drop

Tagging

Third-Party Integrations

Software Testing Management

Search/Filter

Quantitative Metrics

•Subscription: starting at $249/mo 
•Pay As You Go Plan: $35 per participant

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Userbrain

In Person

Live Online

Webinars

Documentation

Videos

Userlytics is a cloud-based remote user testing and research platform, which helps businesses gain insights into user's journey by recording screen of test participants as they interact with websites, web or mobile applications, prototypes, or competitor's site. Features include picture-in-picture recording, hyperlinked annotations, device targeting, card sorting, tree testing and automated transcriptions.


Administrators can define test goals and demographic filters such as country, gender, age, or technology profile or add custom screener questions and qualify target users based on answers. Supervisors can create different tasks for participants and their performance through time on task, success/failure questions, SUS, NPS and more. Userlytics includes a live conversation feature, which lets hosts conduct test sessions, schedule call with participants and invite multiple viewers to the test.  


Userlytics comes with mobile applications for Android and iOS. It is available on monthly subscriptions and support is extended via documentation, email and phone. 



Real Time Analytics

Engagement Tracking

Customizable Categories

Assessment Management

Multi-Channel Data Collection

Visual Analytics

Negative Feedback Management

Design Management

Text Analysis

NPS Survey Structure

Predictive Analytics

Customizable Branding

Data Visualization

Single Sign On

Real Time Data

Moderated Usability Testing

Web browser (OS agnostic)

Custom project – $99 per participant
Enterprise – $69 per participant
Limitless - $69,000 unlimited participants & concurrent studies

Userbrain vs Userlytics

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

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