Userlytics Software

About Userlytics

Userlytics is a cloud-based remote user testing and research platform, which helps businesses gain insights into user's journey by recording screen of test participants as they interact with websites, web or mobile applications, prototypes, or competitor's site. Features include picture-in-picture recording, hyperlinked annotations, device targeting, card sorting, tree testing and automated transcriptions. Administrators can define test goals and demographic filters such as country, gender, age, or technology profile or add custom screener questions and qualify target users based on answers. Supervisors can create different tasks for participants and their performance through time on task, success/failure questions, SUS, NPS and more. Userlytics includes a live con...

Userlytics Pricing

DIY – $49 per participant Custom project – $99 per participant Enterprise – $69 per participant

Starting price: 

$49.00 one time

Free trial: 

Available

Free version: 

Not Available

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Userlytics test creation

Userlytics User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 39 reviews

Krista

Verified reviewer

Company size: 11-50 employees

Industry: Marketing and Advertising

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2022

User friendly and efficient

I really enjoy Userlytics. Aside from the user-friendly and efficient platform, the customer service team is 10 stars out of 5. They are always willing to help me set anything up in such a timely manner - and so nice!!

Pros

The software's interface makes setting up the test, reading and reporting out a breeze. Simple functionality makes something like a robust test just a little bit easier.

Cons

The transcription that is based off of audio is left to be desired and often not able to be used. As a result, we do spend extra time translating ourselves for each panel result.

Reasons for switching to Userlytics

Pricing and not as strong of a platform as Userlytics for reading results.

Jennifer

Company size: 501-1,000 employees

Industry: Computer Software

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Functionality

out of 5

July 2021

Userlytics is a robust and inexpensive testing platform

Userlytics is a robust and inexpensive testing platform that meets our needs as a software company.

Pros

Creating a study with Userlytics is easy; the interface walks you through each step of the process. Some highlights include the templates that are available for common usability questions and the in-browser testing option for participants.

Cons

We use our own participants for testing and some have difficulty navigating the testing platform when reviewing prototypes.

Reasons for choosing Userlytics

It seemed to have the same core features at a fraction of the price.

User Profile

Esther

Verified reviewer

Company size: 1 employee

Industry: Design

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Functionality

out of 5

June 2022

Ghost Town (Participant's Perspective)

Pros

Userlytics offers a great opportunity for regular folks to share opinions and experience that could impact business decisions for the better.

Cons

As a participant, there's barely anything happening on this site compare to their competitors. It almost always feel like a ghost town.

Anonymous

Company size: 11-50 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2022

Userlytics

Positive, they have very attentive customer support.

Pros

Quality testing pools to be found in all 50 states and international. The transparency to have the user shared their video camera while they share their screen. Video scrubbing by task and annotation are very helpful.

Cons

It is a bit of a manual process to randomize larger, quantitative tests. Would love to see Userlytics automate this features in the future.

Reasons for switching to Userlytics

Unhappy with testing pool of past product.

James

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

August 2021

Userlytics Aug 2021

Experience of the tool is good and the support is always very prompt and helpful

Pros

Simple to set up and use. Easy to share. Quick to gain user feedback

Cons

Hard to reallocate account history if required eg employee leaving/. Also relatively expensive for short tests

Reasons for choosing Userlytics

Better commercial model for our needs at the time

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