Userlytics Software
About Userlytics
Userlytics is a cloud-based remote user testing and research platform, which helps businesses gain insights into user's journey by recording screen of test participants as they interact with websites, web or mobile applications, prototypes, or competitor's site. Features include picture-in-picture recording, hyperlinked annotations, device targeting, card sorting, tree testing and automated transcriptions.
Administrators can define test goals and demographic filters such as country, gender, age, or technology profile or add custom screener questions and qualify target users based on answers. Supervisors can create different tasks for participants and their performance through time on task, success/failure questions, SUS, NPS and more. Userlytics includes a live con...
Userlytics Pricing
DIY – $49 per participant Custom project – $99 per participant Enterprise – $69 per participant
Starting price:
$49.00 one time
Free trial:
Available
Free version:
Not Available
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Userlytics test creation
Userlytics User Reviews
OVERALL RATING
Showing 1 - 5 of 39 reviews
Krista
Verified reviewer
Company size: 11-50 employees
Industry: Marketing and Advertising
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2022
User friendly and efficient
I really enjoy Userlytics. Aside from the user-friendly and efficient platform, the customer service team is 10 stars out of 5. They are always willing to help me set anything up in such a timely manner - and so nice!!
Pros
The software's interface makes setting up the test, reading and reporting out a breeze. Simple functionality makes something like a robust test just a little bit easier.
Cons
The transcription that is based off of audio is left to be desired and often not able to be used. As a result, we do spend extra time translating ourselves for each panel result.
Reasons for switching to Userlytics
Pricing and not as strong of a platform as Userlytics for reading results.
Jennifer
Company size: 501-1,000 employees
Industry: Computer Software
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2021
Userlytics is a robust and inexpensive testing platform
Userlytics is a robust and inexpensive testing platform that meets our needs as a software company.
Pros
Creating a study with Userlytics is easy; the interface walks you through each step of the process. Some highlights include the templates that are available for common usability questions and the in-browser testing option for participants.
Cons
We use our own participants for testing and some have difficulty navigating the testing platform when reviewing prototypes.
Reasons for choosing Userlytics
It seemed to have the same core features at a fraction of the price.
Esther
Verified reviewer
Company size: 1 employee
Industry: Design
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2022
Ghost Town (Participant's Perspective)
Pros
Userlytics offers a great opportunity for regular folks to share opinions and experience that could impact business decisions for the better.
Cons
As a participant, there's barely anything happening on this site compare to their competitors. It almost always feel like a ghost town.
Anonymous
Company size: 11-50 employees
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2022
Userlytics
Positive, they have very attentive customer support.
Pros
Quality testing pools to be found in all 50 states and international. The transparency to have the user shared their video camera while they share their screen. Video scrubbing by task and annotation are very helpful.
Cons
It is a bit of a manual process to randomize larger, quantitative tests. Would love to see Userlytics automate this features in the future.
Reasons for switching to Userlytics
Unhappy with testing pool of past product.
James
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2021
Userlytics Aug 2021
Experience of the tool is good and the support is always very prompt and helpful
Pros
Simple to set up and use. Easy to share. Quick to gain user feedback
Cons
Hard to reallocate account history if required eg employee leaving/. Also relatively expensive for short tests
Reasons for choosing Userlytics
Better commercial model for our needs at the time
