Banyon Utility Billing

RATING:

4.6

(14)

About Banyon Utility Billing

Banyon Utility Billing is a comprehensive software solution designed for local governments and organizations in need of efficient and accurate billing and meter reading transfer systems. It offers a full-featured version for larger populations and a cost-effective UB Lite alternative for smaller organizations. With features such as customized service and rate attachments, online and direct payments, and a robust report writer with hundreds of standard and user-defined reports, Banyon Utility Billing streamlines operations and ensures accurate and efficient billing processes. Other features include unlimited bill history, printing past bills from any period, printing postcards or statements, late notices, calculating penalties, disconnects, work orders, flexible billing...

Banyon Utility Billing Pricing

Starting price: 

$1,995.00 one time

Free trial: 

Not Available

Free version: 

Not Available

Banyon Account Meter Overview

Banyon Utility Billing Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Banyon Utility Billing

1 - 5 of 14 Reviews

Elaine

Government Administration, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

User friendly utility billing software.

When I started here 9 years ago, there was a different utility billing program that was not user friendly and I was very glad to switch to one that was easier to use. Since I use it daily, the ease of use was a welcomed change.

PROS

The customer service is great. When we need help with something, it's taken care of that day and they know that our issue is an emergency so they try their best to get it cleared up fast.

CONS

Sometimes the reports are as clear as we would like them to be. But when we call customer support and tell them what we are looking for, they help us create a report that tells our auditors what they need to know in a report custom created for our utility.

Reasons for switching to Banyon Utility Billing

It was very hard to use efficiently. The prior clerk was old school and change was not something she welcomed. There was a lot of manually entered data and she wasn't willing to learn new tricks. Banyon is so much easier to use!

Barb

Utilities, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2024

City of Hot Springs Utility Billing Review

The overall experience with Utility Billing is good.

PROS

Banyon Utility Billing allows for an efficient way of billing and tracking of customer's accounts and usage. It is very easy to transfer and work between the Fund Accounting and Point of Sale Programs

CONS

The delay in some of the processes and getting an execution run time error message and then being booted out of the program. I would like to see a change made so that when bills are being calculated the Point of Sale Program could still be in use by others in the office.

Chris

Government Administration, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2024

Good software, but slow

PROS

Simple and user friendly when it works, great for small municipalities.

CONS

Constant lag, reports take minutes to load.

Becki

Utilities, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2024

Great for Medium-sized Utility Business

PROS

My main goal in choosing software was that it NOT be in the cloud. Our service is locally based and has all the functionality we require.

CONS

Being in Microsoft Access, there are some quirks and sporadic issues, but for the most part it's a good software.

Reason for choosing Banyon Utility Billing

#1 - cost. #2 - database is kept local. #3 - it covered all our needs without giving us a lot of things we don't need; plus all the modules we needed integrated with each other.

Reasons for switching to Banyon Utility Billing

It was getting too complicated for our needs and way too expensive - and cloud-based.

Trish

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

Reviewed April 2014

Comprehensive software - great for our city

I typically do not like programs written in Access so for me to give such a product a good review, it must be a superior product. Banyon Utility Billing is just that. Every program has its glitches and wish lists, but this program is very stable and reliable. I only have about 250 utility bills to send out each month but I can complete the task in about an hour. We use postcard bills so that time includes tearing the cards apart. I have complete customer information at my fingertips when someone makes an inquiry. Receipt entry is quick and easy. If one customer pays for more than one account with one check, I discovered that if you have a common name associated with each account, you can choose all of the accounts at once and apply the check payment to them all together. The biggest con in receipt entry is if you have a customer that has moved, the current account is not the default top line. You have to move the mouse and select the current account, which is the bottom line. That is fine for mouse users, but for old keyboard people like me, it is annoying. We offer direct payments to our customers. Banyon was very helpful in getting this set up. We had a few trial and error runs, but that was because our bank was new at handling ACH files. The system performs great and our customers love it! We are just starting to use budget billing. It seems to have a few quirks. I don't like that you cannot assess a penalty to a budget billing account, so we only allow budget billing if the customer signs up for direct payments. I would like to see the bill history available on a tab on the customer screen like the trans tab. Still it is easy to access with a right click menu. There is so much more to utility billing that I haven't played with yet. It is a powerful and comprehensive program. Banyon is continually improving the product too. It is very well supported and I would highly recommend it.