--- title: "CIS Utility Billing Software Reviews, Demo & Pricing - 2026" description: "Review of CIS Utility Billing Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/utility-billing/cis-utility-billing-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Utility Billing Software](https://www.softwareadvice.com/utility-billing/) / CIS Utility Billing Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/utility-billing/cis-utility-billing-profile/reviews/)[Alternatives](https://www.softwareadvice.com/utility-billing/cis-utility-billing-profile/alternatives/) # CIS Utility Billing Review From $0.35/month 1 plan Wondering if CIS Utility Billing is right for your organization? Our Utility Billing Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview CIS Utility Billing 4.6 [(165)](https://www.softwareadvice.com/utility-billing/cis-utility-billing-profile/reviews/) Pricing Starting at $0.35 per month ### About CIS Utility Billing CUSI (Continental Utility Solutions, Inc.) provides comprehensive software solutions designed specifically for utility companies, enabling them to streamline their operations, improve customer service, and enhance overall efficiency. Our suite of products is tailored to meet the unique needs of utilities, covering customer billing, service order management, meter data management, and more. CUSI’s flagship billing software offers robust functionalities to manage customer accounts, billing cycles, and payment processing. The system ensures accurate and timely invoicing, reducing errors and improving revenue collection. Our software also simplifies the creation, assignment, and tracking of service orders, helping utilities efficiently manage field operations and ensuring timely responses to customer requests and maintenance activities. CUSI’s platform integrates seamlessly with various meter reading technologies, providing real-time data that enhances usage tracking and billing accuracy. This integration supports advanced metering infrastructure (AMI) and helps utilities monitor consumption patterns. Additionally, the platform includes tools for personalized notifications, online se... lf-service portals, and mobile field solutions that enhance customer interaction and satisfaction. Customers can view bills, make payments, and access usage data conveniently. Our software provides powerful reporting and analytics tools that enable utilities to gain valuable insights from their data. This feature supports data-driven decision-making and helps identify areas for operational improvement. What makes CUSI unique is our focus on security and compliance. Security is a top priority at CUSI. Our software employs state-of-the-art encryption and security protocols to protect sensitive customer and operational data. We are one of the few utility software solution providers that is SOC compliant, ensuring adherence to stringent security standards and providing clients with peace of mind regarding data protection. CUSI’s software is highly configurable, allowing utilities to tailor the platform to their specific needs and processes. This flexibility ensures that our solutions can adapt to the unique challenges and requirements of each utility, driving operational excellence and responsiveness in a dynamic environment. Our platform supports seamless integration with other systems and technologies commonly used by utilities. This interoperability creates a cohesive operational environment, enhancing efficiency and reducing the complexity of managing multiple systems. By consolidating data and processes into a single, integrated platform, utilities achieve greater visibility and control over their operations. CUSI is committed to providing outstanding customer support and training. Our dedicated support team is available to assist with any issues or questions, offering prompt and effective solutions. We also provide comprehensive training programs to help utility staff become proficient in using our platform, ensuring a smooth transition and long-term success. CUSI is dedicated to continuous innovation and staying at the forefront of industry developments. Our solutions incorporate the latest technological advancements, ensuring that utilities can leverage cutting-edge tools and features to enhance their operations. Our commitment to innovation positions us as a leader in the utility software industry. CUSI’s comprehensive suite of products and services is designed to empower utility companies to deliver exceptional service to their customers while optimizing internal processes. Our focus on security, customization, integration, and customer support makes us a trusted partner for utilities seeking to enhance their operations and achieve their strategic goals. Partnering with CUSI means investing in a future of operational excellence, customer satisfaction, and technological innovation. Wondering if CIS Utility Billing is right for your organization? Our Utility Billing Software selection experts can help you in 15 minutes or less. ## CIS Utility Billing User Interface ## Popular CIS Utility Billing Alternatives Main Product CIS Utility Billing 4.6 [(165)](https://www.softwareadvice.com/utility-billing/cis-utility-billing-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.64Value for money - 4.67Customer support - 4.44Functionality Pricing Starting at $0.35 per month Get Price Alternative Product [Submeter Billing](https://www.softwareadvice.com/utility-billing/submeter-billing-profile/) 4.6 [(54)](https://www.softwareadvice.com/utility-billing/submeter-billing-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.51Value for money - 4.78Customer support - 4.46Functionality Pricing Starting at $100.00 per month Get Price Alternative Product [Rural Billing](https://www.softwareadvice.com/utility-billing/rural-billing-profile/) 4.9 [(60)](https://www.softwareadvice.com/utility-billing/rural-billing-profile/reviews/) Ratings Breakdown - 4.85Ease of use - 4.79Value for money - 4.95Customer support - 4.69Functionality Pricing Starting at $2850.00 one time Get Price Alternative Product [Heartland Payments+](https://www.softwareadvice.com/accounting/heartland-payment-processing-profile/) 4.3 [(132)](https://www.softwareadvice.com/accounting/heartland-payment-processing-profile/reviews/) Ratings Breakdown - 4.36Ease of use - 3.97Value for money - 4.14Customer support - 4.30Functionality Pricing Available upon request Get Price Alternative Product [ExpenseLogic](https://www.softwareadvice.com/product/456026-ExpenseLogic/) 4.8 [(31)](https://www.softwareadvice.com/product/456026-ExpenseLogic/#reviews) Ratings Breakdown - 4.68Ease of use - 4.58Value for money - 4.69Customer support - 4.57Functionality Pricing Available upon request Get Price Alternative Product [Zego](https://www.softwareadvice.com/property/zego-profile/) 4.5 [(90)](https://www.softwareadvice.com/property/zego-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.54Value for money - 4.39Customer support - 4.56Functionality Pricing Available upon request Get Price ## CIS Utility Billing Pricing and Plans Starting price: $0.35 per month Free Trial Free Version UB4 Hosted - Average Price Per Meter $0.35 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CIS Utility Billing Features - Popular features found in Utility Billing Customer Management Meter Data Management Non-Metered Billing Online Payments Payment Collection Penalty/Cut-Off Processing Rate Management Reporting & Statistics Self Service Portal Transaction History Work Order Management - More features of CIS Utility Billing Accounting ACH Payment Processing Activity Dashboard Automatic Backup Billing & Invoicing Commenting/Notes Contact Database Customizable Templates Document Management Electronic Payments For Electricity For Natural Gas For Trash For Water Historical Reporting Metered Billing Payment Reminders Printing Services Integration Recurring/Subscription Billing Refund Management Third-Party Integrations Usage Tracking/Analytics User Management ## CIS Utility Billing Integrations QuickBooks Online Advanced Integration rated undefined from -1 review AccuFund Accounting Suite Integration rated undefined from -1 review Trimble Cityworks Integration rated undefined from -1 review Sage Intacct Integration rated undefined from -1 review IBM Maximo Application Suite Integration rated undefined from -1 review MIP Accounting Integration rated undefined from -1 review See all 9 integrations ## CIS Utility Billing User Reviews Overall Rating 4.6 Ratings Breakdown 5 64% 4 32% 3 4% 2 0% 1 1% Secondary Ratings Ease of Use 4.6 Value for money 4.6 Customer support 4.7 Functionality 4.4 AC Alyssa C. Verified reviewer Consumer Services 2-10 employees Used daily for more than 2 years Review source Reviewed October 2022 UMS is awesome 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: User friendly, great customer service , successful billing Cons: Doesn't have all the reports that we would like to see Reasons for switching to CIS Utility Billing Needed better software for billing Read More JM Joanna M. Verified reviewer Utilities 11-50 employees Used daily for more than 2 years Review source Reviewed October 2022 Great company 5 Very friendly people Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Customer service help is great. Constantly working on improving their product Cons: Sometimes it takes a little long to get a call back Read More EB Emilie B. Used unspecified for unspecified Review source Reviewed November 2013 UMS Review 3 Since we are using an older version of UMS, most of our issues may be remedied with our upgrade that is set to take place soon. The program, for the most part, does what we need it to do, but I'm sure there are more capabilities than we are aware of. CUSI's support team does an ok job with addressing our issues, but there are times when we have to send a follow up email when something is time sensitive. Their response time has gotten much better in the past few months, however. I do see that a lot of the issues we are having are upgrade/enhancement topics so I praise them for that! We are hopeful that we are able to continue to grow with CUSI as our relationship is a learning experience for the both of us. Ratings Breakdown 2 Ease of use 3 Customer support Read More EA Evelyn A. Verified reviewer Utilities 2-10 employees Used daily for less than 6 months Review source Reviewed October 2022 Review 4 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Keeps track of billing, work orders, meter data, etc. Cons: We do not currently use this software as far as I am aware. Read More PK Pam K. Used unspecified for unspecified Review source Reviewed March 2016 One of the best decisions we have made! Wish we had made it sooner! 5 I work for a small municipal water utility with about 1700 accounts. After having used an older billing system, with very high maintenance fees, for 15 years it was time to make a change. I did my homework and recommended to the Board the change to CUSI. I could not be happier that they agreed. The conversion process was painless. This was due to solid preparation and CUSI's own Steve Romine, who led the project. Besides the very knowledgeable staff that did the conversion CUSI has very capable, patient and pleasant people on the customer service and tech side. I have made calls for assistance and they made it a breeze. In 9 months I have called 2 times and the issue was resolved immediately. Another important thing to mention regarding their help line is that if you have another person waiting with you, perhaps an IT person that you are paying, CUSI will move you to the front of the queue so that the person you have waiting is not waiting long and you are not paying more than you have to. Sounds like a small thing but it's that understanding of their customers that impresses me. The cost of this software is very reasonable, more than reasonable I think when you consider the ease of use and what it is capable of. I would urge anyone considering new billing software to look at CUSI. I not only looked at it I went out and visited other municipalities and spoke to the people that use it. Every single one was on board with this software for the same reasons I have stated above. We will be implementing the web portal and web payments in the 2nd quarter and I am looking forward to doing that. I have every confidence that it will go smoothly. Ratings Breakdown 5 Ease of use 5 Customer support Read More TS Tanya S. Utilities 2-10 employees Used daily for more than 2 years Review source Reviewed December 2016 Best company ever! 5 I have been at NDWS for 20 years and CUSI was the billing system when I started. I had no training from the person before me and I was the only one in the office at that time. So needless to say I was on the phone with them a lot back then. Over the years CUSI has done nothing but gotten better and better. I am thankful that I have gotten to grow with such awesome people that are willing to stay on the phone with you for as long as it takes to get things right. Would not want them to change a thing! Thanksfor everything CUSI! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Read More RM Raelene M. Used unspecified for unspecified Review source Reviewed March 2010 IF IT AIN'T BROKE, DON'T FIX IT!!! 5 We highly recommend CUSI to any utility company looking to streamline their billing system. Ratings Breakdown 5 Ease of use 5 Customer support Pros: Our water district is eleven years young. After demonstrations from two other software providers, it was clear that CUSI was the group to go with! In the early days of implementation, customer and service/account set up, we were put at ease and led through the various functions of the software by a very friendly and competent technical support staff. We remember fondly Marvin, Jonathan, Jennifer and especially Lori, (the real-live receptionist) who recognized my voice before I could even say what company I was with. The CUSI tech support has always been courteous and exceptional while showing a good sense of humor by entertaining my somewhat quirky sense of humor. We have been approached by software companies wanting to lure us away from our happy home with CUSI but there has never been a reason to even read their literature. As the saying goes, "If it ain't broke, don fix it!" Cons: We really have had no bad experience with the software or the tech support group. Although that "date sensitive" thing was hard to accept in the beginning! Read More MM Michele M. Used unspecified for unspecified Review source Reviewed November 2013 Exceptional CUSI Staff 4 We have been using UMS for the last 5 years. We struggled a little at first, but the staff at CUSI have and continues to be the best for explaining, trouble shooting, fixing, and helping with any circumstance that we experience. I have never encountered a more friendlier bunch of people than the technical help staff at CUSI. The actual UMS billing software is farely user friendly; some people do however have some difficulties interpreting the billing history page. Other areas of confusion for our customers and staff is explaing the statement layout with previous balance and how adjustments calculate into the new charge total. There are some reports we would like to see some inhancements on such as pulling a certain date range to see how many AMR meters vs Manual Meters we have and to pull a date range to see exactly how many new meters were installed. Training closer to our location or web seminars would be awesome too. We are looking forward to upgrading to 4.0 and continue our working relationship with CUSI/UMS. UMS has its good points and bad points as any product does, but what makes this product outstanding is again, the staff. I have learned so much and became so much clearer on certain situations just by talking to the technical staff at CUSI. KUDO's to Angie, Stephanie, Jennifer, and Rodney for your exceptional customer service. I look forward to the future with each one of you. Ratings Breakdown 4 Ease of use 5 Customer support Read More KW Karen W. Used unspecified for unspecified Review source Reviewed December 2013 CBSW Water Billing Software 5 Pros: Great product, lots of nice features, software is mostly intuitive - meaning it is easy to use. Many types of standard reports: meter, billing, and financial. Reports that are easy to read and use - therefore functional. This company offers: customized bills, customized letters to customers - this software is accommodating. I have worked with four other water billing software companies - and this is by far the best I have used. Implementation manager was great to work with. The owner of the company extremely accommodating with some of our special needs. Cons: This is a minor negative and possibly a personal issue for me - I am not a fan of having to set meeting times with the implementation manager to get questions answered. This was during implementation - not once you are live with the product. It seems that implementation managers may be stretched a little thin. Overall: Extremely happy with the product. My implementation manager went above and beyond to help during the implementation phase of converting to this product. I would like to see the board of trustees at my second job purchase this product. It is that good - and it is that easy to use. Ratings Breakdown 5 Ease of use 4 Customer support Vendor Response CBSW plus Karen's attention to detail equals a great success! We appreciate you taking advantage of so many of the features CBSW offers! Replied December 2013 Read More CK Carolyn K. Used unspecified for unspecified Review source Reviewed December 2012 Absolutely the best! 5 I was never dissatisfied with CUSI in any way. They simply are the best and the easiest to work with throughout the entire process and they are still there for me. You can't go wrong working with the integrity of this company. Ratings Breakdown 5 Ease of use 5 Customer support Pros: I looked at 3 different software companies before deciding on CUSI and I couldn't be more satisfied with this software. It is easy to use and meets all of our needs. One of my deciding factors was the CUSI staff from Sales to Implementation to Tech Support. Rich, Steve, and the Tech support team are always there for me and have never not had an answer to my questions. They are so professional and always offered several different solutions that I could choose to fit my needs. We went through the implementation and then two months later we went to digital meters and they were there for me through every step. This is quality software backed by the integrity of an awesome staff. If you get a chance to work with the staff at CUSI, don't hesitate. Cons: There are no cons that I can think of. Read More Showing 1 - 10 of 165 Reviews [See All Reviews](https://www.softwareadvice.com/utility-billing/cis-utility-billing-profile/reviews/) ## CIS Utility Billing Popular Comparisons [Submeter Billing vs CIS Utility Billing](https://www.softwareadvice.com/utility-billing/cis-utility-billing-profile/vs/submeter-billing/)[Rural Billing vs CIS Utility Billing](https://www.softwareadvice.com/utility-billing/cis-utility-billing-profile/vs/rural-billing/)[Heartland Payments+ vs CIS Utility Billing](https://www.softwareadvice.com/utility-billing/cis-utility-billing-profile/vs/heartland-payment-processing/)[ExpenseLogic vs CIS Utility Billing](https://www.softwareadvice.com/compare/55257-cis-utility-billing/vs/456026-ExpenseLogic/) [Compare All Alternatives](https://www.softwareadvice.com/utility-billing/cis-utility-billing-profile/alternatives/) ## Other Top Recommended Utility Billing Software [authorize.net](https://www.softwareadvice.com/online-payment/authorize-net-profile/) **4.5** (220) Recently recommended **0** times [Invoiced](https://www.softwareadvice.com/accounting/invoiced-profile/) **4.7** (149) Recently recommended **0** times [EnergyCAP](https://www.softwareadvice.com/utility-billing/energycap-profile/) **4.7** (132) Recently recommended **0** times [Heartland Payments+](https://www.softwareadvice.com/accounting/heartland-payment-processing-profile/) **4.3** (132) Recently recommended **0** times Stuck Between Options? 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