CIS Utility Billing software


157 reviews(4.5/5)
157 reviews(4.5/5)

CIS Utility Billing is a Windows-based utility billing solution for water, electricity, gas, waste and sewer utilities. The solution enables utilities providers to manage payments, deposits, customer accounts, tax and meters through a single interface.

Key features of CIS Utility Billing include process scheduling, event alerts, rate structure management, service order management, historical bills access, data analysis and more. The solution offers asset management through integration with Elements XS3, which allows users to track assets in real time. Users can also view meter readings and notes related to customer information.

CIS Utility Billing lets users generate reports for billing, payments, collections, customer notices and customer base reports. It also provides a customer web portal that accepts online payments. Support to the solution is offered via phone, email and live chat.

Supported Operating System(s):
Web browser (OS agnostic) , Windows 10

157 Reviews of CIS Utility Billing

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  • Verified Reviewer
    LinkedIn icon

    April 2018

    Excellent Utility Billing Software

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The technical support staff is AMAZING! Very knowledgeable and professional. There are so many options and functions with this software. It is very detailed and there are so many different modules to help manage every aspect of the business. It also has very detailed reporting functions.

    Cons

    Sometimes the program takes a little longer to load information, specifically during memory intensive processes such as calculating bills or running detailed reporting with a lot of criteria.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Swapnil from California State University

    Specialty: Other

    Number of employees: 10,000+ employees

    April 2018

    Great Software, Amazing Service

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It is so easy and convenient to sync the meter readings with this product. I have been using this since a while now and I also make sure I update this everytime a new update is available. The customer service in Particular is really worth mentioning. Very patient and well-trained.

    Cons

    So far I have never had any negative experiences with this product and I hope I will never have any in the future. So I am only going to recommend this to all.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Steve from Fort Bend County MUD 25

    May 2017

    Less than stellar

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Product tracks accounts very well and includes a plethora of options for customer information. The software is relatively easy to use and priced well.

    Cons

    Their payment system integration was not compliant with PCI DSS standards at the time we used this product. Big problem!

    Review Source: Capterra
  • Tanya from North DeSoto Water System

    Number of employees: 2-10 employees

    December 2016

    Best company ever!

    Ease-of-use
    Functionality
    Quality
    Support

    I have been at NDWS for 20 years and CUSI was the billing system when I started. I had no training from the person before me and I was the only one in the office at that time. So needless to say I was on the phone with them a lot back then. Over the years CUSI has done nothing but gotten better and better. I am thankful that I have gotten to grow with such awesome people that are willing to stay on the phone with you for as long as it takes to get things right. Would not want them to change a thing! Thanksfor everything CUSI!

    Review Source: Capterra
  • Amy from HAWC

    October 2016

    Extremely Satisfied

    Ease-of-use
    Functionality
    Quality
    Support

    I've been using CBSW for approximately 9 years. The program is user-friendly and has numbered step by step instructions for most processes such as billing, late fees, collections, and disconnections, etc. Expansion modules allow for numerous options like automatic recurring payments and a fully intergrated real-time website. A few features I've found most useful are the customizability of the program to fit our needs, the work orders that sync with our Outlook calendar, and the ability to create custom reports. Customer support is knowledgeable and typically quick with response times; they also recently launched a "Live Chat" option to rapidly assist with simple questions or issues. I've found the company is open to user suggestions for software updates; they have a website for submissions. And I know first-hand that the suggestions are taken and used as they have added few of my recommendations. During my time using the program, the only thing negative would be that sometimes, after a software update, we run into a few "bugs" that require additional updates. However, when this has occurred customer support typically works with their software development for a "fix" which is implemented within a few hours.

    Review Source: Capterra
  • Dotty from Union Hill Water Association

    March 2016

    Webportal- recently installed

    Ease-of-use
    Quality
    Support

    CUSI is so user friendly that making a change is easy and stress free. We recently implemented the Webportal option and our customers love it. We are only open three days a week which can be frustrating for a customer when they want to know if we received a payment or compare their water usage. Now, once they register their account online they can view account history 24/7, pay their bill online and opt for going paperless. I love the expertise and customer service of their tech. support team. I always receive a call back in a short amount of time and they quickly answer my questions. If I need to implement a change they use the remote connect so I can see how it¿s done which is why it¿s so user friendly. I would highly recommend this software.

    Review Source: Capterra
  • Pam from Town of Big Flats Water Department

    March 2016

    One of the best decisions we have made! Wish we had made it sooner!

    Ease-of-use
    Quality
    Support

    I work for a small municipal water utility with about 1700 accounts. After having used an older billing system, with very high maintenance fees, for 15 years it was time to make a change. I did my homework and recommended to the Board the change to CUSI. I could not be happier that they agreed. The conversion process was painless. This was due to solid preparation and CUSI¿s own Steve Romine, who led the project. Besides the very knowledgeable staff that did the conversion CUSI has very capable, patient and pleasant people on the customer service and tech side. I have made calls for assistance and they made it a breeze. In 9 months I have called 2 times and the issue was resolved immediately. Another important thing to mention regarding their help line is that if you have another person waiting with you, perhaps an IT person that you are paying, CUSI will move you to the front of the queue so that the person you have waiting is not waiting long and you are not paying more than you have to. Sounds like a small thing but it¿s that understanding of their customers that impresses me. The cost of this software is very reasonable, more than reasonable I think when you consider the ease of use and what it is capable of. I would urge anyone considering new billing software to look at CUSI. I not only looked at it I went out and visited other municipalities and spoke to the people that use it. Every single one was on board with this software for the same reasons I have stated above. We will be implementing the web portal and web payments in the 2nd quarter and I am looking forward to doing that. I have every confidence that it will go smoothly.

    Review Source: Capterra
  • Robin from Village of Brownstown

    March 2016

    CUSI Billing Software

    Ease-of-use
    Quality
    Support

    CUSI Billing Software is easy to use and provides the user with wizards to walk you through the steps. Customer Service is first-rate. All employees are friendly and easy to work with. Our Village has used CUSI since 2004 and we are very happy with it.

    Review Source: Capterra
  • Amy from Hampstead Area Water Co., Inc.

    March 2016

    A+ Software, Add-On Modules, and Services

    Ease-of-use
    Quality
    Support

    CUSI is easy to navigate and user friendly. Easy integration with meter reading software allows for faster billing. Reporting options are plenty, but also can be customized if necessary. Friendly and responsive customer service.

    Review Source: Capterra
  • Kim from Village of Gnadenhutten

    March 2016

    Highly Recommend!!

    Ease-of-use
    Quality
    Support

    I have been using the product for almost 20 years. Support is always very helpful, patient and very understanding. Updates are easy to install. I have absolutely no complaints about CUSI!!!!

    Review Source: Capterra
  • Todd from Goochland County DPU

    March 2015

    Just switched to CUSI and are very happy with the product

    Ease-of-use
    Quality
    Support

    We just switched from an older billing software to CUSI and could not be happier. The data conversion team led by Phillip Stewart did an excellent job with making lemonade out of lemons. We would recommend this product to anyone. Also, the cost is reasonable compared to other programs but keep in mind that the amount of manpower time you save each day from CUSI's ease of use should be taken into consideration.....basically it pays for itself each year.

    Review Source: Capterra
  • Janet from American Water Enterprizes/Environmental Management Corporation

    December 2013

    CBSW IS THE BEST SOFTWARE ON THE MARKET FOR SMALL TO MEDIUM UTILITY COMPANIES

    Ease-of-use
    Quality
    Support

    Our utility billing program began June 1, 2007. CBSW was the software chosen for this new project and has proven to be absolutely the perfect choice. The software has done an excellect job of fulfilling our needs during the past six and a half years and I'm sure will continue to do so in the future. I consider the most impressive feature of CBSW to be the constant work of the development team to improve the software to meet the ever changing needs of all CBSW users. The customer service technicians are patient, well trained and always ready and willing to go the extra mile to assist with any questions or concern I've had. They are also very gracious when fixing MY ERRORS which occaisionally prove to be a learning experience for both of us. I have and will continue to recommend CUSI and the CBSW product to anyone looking to update their billing software and for new utility billing projects.

    Review Source: Capterra
  • Elvessa from T-L Rural Water

    December 2013

    Positive Experiences

    Ease-of-use
    Quality
    Support

    I had not worked with a computerized billing system, but found this one easy to learn. Many times I've been able to work through a problem because of the logical, common sense procedures in the programs. The positive, helpful attitude of the tech support staff is a real plus. The only con is the updates that throw an unexpected change, but with the helpful online tutorial & tech support, not hard to overcome those glitches. Everyone with whom I've dealt is friendly and supportive even though they know so much more than I about this system.

    Review Source: Capterra
  • Becky from City of Carnation

    December 2013

    Excellent program, awesome customer service!

    Ease-of-use
    Quality
    Support

    The city has used CBSW since 2000, and it has been a very easy program to get to know because of its intuitiveness. With each update, the program gets better and better, using customer feedback as the basis for changes. I have always been impressed with the customer service; both the speed at returning my call and the knowledge base of the reps. Thank you for always being there for me!

    Review Source: Capterra
  • Rick from City of Knob Noster

    December 2013

    Excellent Utility Software with Excellent Technical Support

    Ease-of-use
    Quality
    Support

    I have been the utility clerk for nine years. Although I have nothing to compare it to I find no reason to ever switch from CUSI. The software does everything and much more. The staff and technical help I have received during this time is of the utmost quality. I would highly recommend their product (as I have in the past) to anyone. They have never failed to meet my demands even as I was training for this job. Very courteous

    Review Source: Capterra
  • DeAnna from City of Sturgeon Missouri

    December 2013

    FANTASTIC Software and Customer Service

    Ease-of-use
    Quality
    Support

    You couldnt ask for better customer service department - very prompt in returning your call(s) with questions or concerns. CUSI is a great company to deal with .

    Review Source: Capterra
  • Dora from Madison County Public Water

    December 2013

    Love the reports

    Quality
    Support
    N/A

    We have been using the CUSI billing software since approx. 2000. I love that reports can be designed to suit my needs and we can re-design our monthly customer bills whenever we want to make changes. Also, being able to keep notes on customers and locations is a big bonus. Their customer service has always been great to work with.

    Review Source: Capterra
  • Candace from Manheim Borough Authority

    December 2013

    If you can think it

    Ease-of-use
    Quality
    Support

    If you can think it, CUSI can do it. All you have to do is ask, and have the right module. The software is extremely user friendly, and most new features can be figured out by testing it without any training. Some features should come standard and not involve a module cost, so we are giving a 4 out of 5 on overall. We have, and will continue to recommend CUSI. Just be very clear about exactly what you want it to do, and they will help you out.

    Review Source: Capterra
  • Donna from Orange Beach Water Authority

    December 2013

    Easy to Understand

    Ease-of-use
    Quality
    Support

    I had worked for another water system before coming to my current employer, and had never heard of CUSI. Even though I had been out of the work force for several years, I was able to jump right back into this position without a lot of training due to the user friendly software!

    Review Source: Capterra
  • Jennifer from Lake Chelan Reclamation District

    December 2013

    All-inclusive Program and Great Customer Service

    Ease-of-use
    Quality
    Support

    I was hired in a position with very little to no training on how to use CBSW from my employer. I signed up for their annual maintenance contract and it was the best thing ever. CUSI always made themselves available to help train me, answer all my questions, fix forms, troubleshoot any issues and much, muchmore. The more I use CBSW, the more I have learned that it really meets all of our company's needs and each new release makes it even better. I am VERY happy with the program and would highly recommend it!!

    Review Source: Capterra
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