Very friendly people

Customer service help is great. Constantly working on improving their product

Sometimes it takes a little long to get a call back

When we have needed help post implementation, CUSI was there to assist and has provided ongoing support, taken feedback and implemented enhancements that we needed.

We have had some bumps along the way which were difficult, as is any change.

Since we are using an older version of UMS, most of our issues may be remedied with our upgrade that is set to take place soon. The program, for the most part, does what we need it to do, but I'm sure there are more capabilities than we are aware of. CUSI's support team does an ok job with addressing our issues, but there are times when we have to send a follow up email when something is time sensitive. Their response time has gotten much better in the past few months, however. I do see that a lot of the issues we are having are upgrade/enhancement topics so I praise them for that! We are hopeful that we are able to continue to grow with CUSI as our relationship is a learning experience for the both of us.

Great! The overall experience is great. With every company there are glitches. But the techs try and get ya figured out as quickly as they can

I love the customer service team! It's pretty easy to use, and lots of info for questions.

The bugs that seem to keep popping up, the functions that we thought we had and then find out reports are not there

We highly recommend CUSI to any utility company looking to streamline their billing system.

Our water district is eleven years young. After demonstrations from two other software providers, it was clear that CUSI was the group to go with! In the early days of implementation, customer and service/account set up, we were put at ease and led through the various functions of the software by a very friendly and competent technical support staff. We remember fondly Marvin, Jonathan, Jennifer and especially Lori, (the real-live receptionist) who recognized my voice before I could even say what company I was with. The CUSI tech support has always been courteous and exceptional while showing a good sense of humor by entertaining my somewhat quirky sense of humor. We have been approached by software companies wanting to lure us away from our happy home with CUSI but there has never been a reason to even read their literature. As the saying goes, "If it ain't broke, don fix it!"

We really have had no bad experience with the software or the tech support group. Although that "date sensitive" thing was hard to accept in the beginning!