Very friendly people

Customer service help is great. Constantly working on improving their product

Sometimes it takes a little long to get a call back

When we have needed help post implementation, CUSI was there to assist and has provided ongoing support, taken feedback and implemented enhancements that we needed.

We have had some bumps along the way which were difficult, as is any change.

Since we are using an older version of UMS, most of our issues may be remedied with our upgrade that is set to take place soon. The program, for the most part, does what we need it to do, but I'm sure there are more capabilities than we are aware of. CUSI's support team does an ok job with addressing our issues, but there are times when we have to send a follow up email when something is time sensitive. Their response time has gotten much better in the past few months, however. I do see that a lot of the issues we are having are upgrade/enhancement topics so I praise them for that! We are hopeful that we are able to continue to grow with CUSI as our relationship is a learning experience for the both of us.

Great! The overall experience is great. With every company there are glitches. But the techs try and get ya figured out as quickly as they can

I love the customer service team! It's pretty easy to use, and lots of info for questions.

The bugs that seem to keep popping up, the functions that we thought we had and then find out reports are not there

We highly recommend CUSI to any utility company looking to streamline their billing system.

Our water district is eleven years young. After demonstrations from two other software providers, it was clear that CUSI was the group to go with! In the early days of implementation, customer and service/account set up, we were put at ease and led through the various functions of the software by a very friendly and competent technical support staff. We remember fondly Marvin, Jonathan, Jennifer and especially Lori, (the real-live receptionist) who recognized my voice before I could even say what company I was with. The CUSI tech support has always been courteous and exceptional while showing a good sense of humor by entertaining my somewhat quirky sense of humor. We have been approached by software companies wanting to lure us away from our happy home with CUSI but there has never been a reason to even read their literature. As the saying goes, "If it ain't broke, don fix it!"

We really have had no bad experience with the software or the tech support group. Although that "date sensitive" thing was hard to accept in the beginning!

More detailed customer information.

Tech support is so prompt and helpful. Our integration went pretty smoothly with the help of [SENSITIVE CONTENT] leading and keeping us ion track. Meter and consumption reports are extremely helpful. CUSI team always seems to be trying to make their products better.

Any items currently requested are currently in development.

Pros: Great product, lots of nice features, software is mostly intuitive - meaning it is easy to use. Many types of standard reports: meter, billing, and financial. Reports that are easy to read and use - therefore functional. This company offers: customized bills, customized letters to customers - this software is accommodating. I have worked with four other water billing software companies - and this is by far the best I have used. Implementation manager was great to work with. The owner of the company extremely accommodating with some of our special needs. Cons: This is a minor negative and possibly a personal issue for me - I am not a fan of having to set meeting times with the implementation manager to get questions answered. This was during implementation - not once you are live with the product. It seems that implementation managers may be stretched a little thin. Overall: Extremely happy with the product. My implementation manager went above and beyond to help during the implementation phase of converting to this product. I would like to see the board of trustees at my second job purchase this product. It is that good - and it is that easy to use.

I've been using CBSW for approximately 9 years. The program is user-friendly and has numbered step by step instructions for most processes such as billing, late fees, collections, and disconnections, etc. Expansion modules allow for numerous options like automatic recurring payments and a fully intergrated real-time website. A few features I've found most useful are the customizability of the program to fit our needs, the work orders that sync with our Outlook calendar, and the ability to create custom reports. Customer support is knowledgeable and typically quick with response times; they also recently launched a "Live Chat" option to rapidly assist with simple questions or issues. I've found the company is open to user suggestions for software updates; they have a website for submissions. And I know first-hand that the suggestions are taken and used as they have added few of my recommendations. During my time using the program, the only thing negative would be that sometimes, after a software update, we run into a few "bugs" that require additional updates. However, when this has occurred customer support typically works with their software development for a "fix" which is implemented within a few hours.

I was never dissatisfied with CUSI in any way. They simply are the best and the easiest to work with throughout the entire process and they are still there for me. You can't go wrong working with the integrity of this company.

I looked at 3 different software companies before deciding on CUSI and I couldn't be more satisfied with this software. It is easy to use and meets all of our needs. One of my deciding factors was the CUSI staff from Sales to Implementation to Tech Support. Rich, Steve, and the Tech support team are always there for me and have never not had an answer to my questions. They are so professional and always offered several different solutions that I could choose to fit my needs. We went through the implementation and then two months later we went to digital meters and they were there for me through every step. This is quality software backed by the integrity of an awesome staff. If you get a chance to work with the staff at CUSI, don't hesitate.

There are no cons that I can think of.

I recommend this program to any utilities business - although we are a small community, I feel that this program can handle much more than we use it for.

This program is such a great improvement over our previous program. There are not enough good words to say. The great customer support is there from day one, they will walk you through EACH and EVERY step to get you started, then if you should need continued help, they are just a quick call away. But it doesn't stop there - Customer support will call you every week over the first couple of monthes just to see if you have questions or problems they can walk you through. This program has made a huge difference in the way we process our billing. It is very easy to use and has so many functions that you truely do not have to do anything - the program does it all for you. The reports that this program can generate is amazing, I have yet to find something that I couldn't make into a report.

At this time I can not think of anything.

We began using this software in 2007 for residential natural gas services. The software is easy to use and manage. It also can be tailored for specific purposes and needs of our company, which is nice. It also interfaces with payment applications, Automated Reading Software and Web Services, which is a plus. Over the years it has worked well for our company, but we have come across alot of bugs recently. Because of our customization, updates sometimes do cause our company issues. Though tech support is available for assistance, you do get put into a call log. But for the most part, calls are returned the same day and problems/issues are addressed efficiently. If not, higher priority issues are passed on to the appropriate personnel.

Pros- UMS.net has a great deal of data available for reporting purposes. The application has been made to load much faster than in the past. The staff has typically always been very helpful and dedicated to good service. Cons- new version installation has been an issue in the past. Many times, the time commitment to new version installation is prohibitive. The deletion of functionality without prior notification has happened as well. Overall - overall UMS.net is a good product and it is clear that the CUSI staff is dedicated to providing enhancements that will help make the end user's duties more efficient and easier to perform.

Great Utility Billing Software. All you will ever want for utility billing is included in this product. Will grow as your utility grows. The customer service we receive is excellent! Always a quick response to any question and a willingness to deliver whatever we need. Would highly recommend to anyone looking to upgrade their system.

CUSI Software is very user friendly. The interface is well laid out, so I can find my way to what I need to do. There are separate tabs for customer info, billing, payments, etc. What really sets this product apart is the customer service. I rarely have problems, but the 4 or 5 times I have (over the past 8 years), someone quickly assists me. I love the fact that CUSI reps can remotely access my computer (with my permission) and repair the database! I don't know enough about databases to customize reports, which is the only thing I can think to add.

Product was easy to set up with the help of a customer service rep, and is easy to use. If you have a question or goofed something up customer service always calls you back usually within the hour or two and always before the end of the day. They explain how they fix a problem for you to understand and the manual can be downloaded on your desktop for quick reference.

I've been a customer for about 15 years. CBSW is the core of my business. Without it we would never have been as successful as we are. We ahve all the technical capabilities of much more expensive systems and we get support that solves our problems quickly when we need it.

We just switched from an older billing software to CUSI and could not be happier. The data conversion team led by Phillip Stewart did an excellent job with making lemonade out of lemons. We would recommend this product to anyone. Also, the cost is reasonable compared to other programs but keep in mind that the amount of manpower time you save each day from CUSI's ease of use should be taken into consideration.....basically it pays for itself each year.

CUSI customer service is by far the best I have ever come across. There is never a question that they have not answered and they never make me feel dumb. It is like I am always talking to a friend. I love the product and it is very easy to use.

Software is intuitive and easy to use. Some items are a bit "buried", but once you get comfortable with the logic of the system, it's pretty easy to find what you are after. Great people to work with--friendly and knowledgeable.

CUSI's overall system is a decent program for water and sewer billing process. It would be nice to see the conversion of reports from the system to excel to show exactly what you need. Also, it would be easier to follow history of customers on accounts if the "location History" would show balances owing on individual accounts and if the accounts were in date order of occupancy. Good program, but could use a few tweeks for my use.

The company itself has been very helpful to our system. I have had to call Technical Support a bit much lately, but Support always seems to address the issue in a timely matter. The software is very user friendly. We have had a few errors & issues the past few months, but the issues have all been solved to date. I believe with a few adjustments to the software, everything would be perfect.

The city has used CBSW since 2000, and it has been a very easy program to get to know because of its intuitiveness. With each update, the program gets better and better, using customer feedback as the basis for changes. I have always been impressed with the customer service; both the speed at returning my call and the knowledge base of the reps. Thank you for always being there for me!

The past two years of using this program has been an overall experience of greatness. This software is user friendly and i would highly recommend to any business that wants to get rid of many headaches their current billing software offers. "I know i relieved mine" since making the awesome switch. CUSI strives to listen to their customer needs and offers great customer service.

CUSI has been a great product for our utility. Over the years the company has listened to its customers and made improvements that have enabled us to keep up with "the times". The program is very easy to use and has good "built in" reports. There has been some frustration in tweaking them for a specific purpose but tech help usually can guide you through it.

This software is the easiest to use and navigate. The tech support has a fairly quick response time, and the tech support goes above and beyond to answer and take care of any questions or problems. I would highly recommend this software and company.