I love the program and don't think I could run my business without it. I have always experienced wonderful customer service from the wonderful people connected to this company.

I do the bookkeeping for three small mutual water companies and this software allows me to switch between companies rapidly. It is easy to use and meets all my needs for billing and record keeping.

I have an older version of the program and it uses separate software (Crystal Reports) to compile reports. On this version, reports are not as easy to customize as I would like, but I'm sure that has improved in newer versions of the El Dorado Utility Billing software.

Eldorado is a great company, they know the ins / outs of the billing world and are able to assist you with any of your needs or requirements. The system / team members are very flexible when it comes to making things happen for you.

The software system itself is very user friendly, easy to adapt to your billing needs and easy to follow and set up customers for billing utilities. Having the on-line availability for customers to pay is a great feature also. The customer service is always there and available to assist in whatever it is.

I have not found anything I dislike about the software in over 15 years.

For utility billing, it was ok. We no longer use it because we were able to find something that was all inclusive; accounting, payroll and utility billing all in one software.

Our agency has many different water rates, some of them change based on consumption. With El Dorado, you could go into a customer account and put in the consumption at the lower rate and once that amount was reached, the software automatically changed over to the higher rate.

The thing I least liked was that it was not compatible with our accounting software. I had to do journal entries in order to bring the water revenue over to the General Ledger. This was very time consuming.

We are definitely happy with the Software and the support...although I wish we could call later in the day - due to time differences we may not get an answer during our working hours.

Ease of entering payments, adding new accounts. Reports. The support we get when we have the craziest questions!

When I enter payments, the last account entered does not remain on the screen. Instead it reverts to the very first account that was entered in that batch. I would like more flexibility in reports. And I would like to have the capability of totaling out a deposit when I am finished posting payments so the program would automatically go to the next batch. This is the most frustrating aspect---forgetting to number my batches.

I greatly appreciate your time in presenting the new Version 9. Currently we are going through a rate case filing with the Public Uitilites Commission for new rates and have limited time now to delve into the software upgrade.

You seem to be constantly trying to stay current with customer technology demands.

The reports in the version 8 that I have to stay with are not very useful. The way that inactive accounts remain in the database for customized reports is time consuming to remove.

Overall I feel it is a good product, there have been issues when we have added different options such as ACH, and most recently Radio Read, but they have all been taken care of.

The last upgrade done to the program was wonderful. It was one little thing, you can scroll on the Account Manager screen, chose a person, then when you return to the screen it stayed in the same place. There are many options when sorting your Account Manager Screen, very handy.

I feel the help screen could explain a bit better, such as, when reading a topic it tells you how to do the function but doesn't go on to explain what to do if it that doesn't work. I guess that is where customer service team comes in.

I would sincerely recommend this system to anyone entering or working in the utility billing industry. We feel confident that the system is secure, reliable, and have ease of use to move along our business quickly. We were able to turn from signature of contract for services to bills being sent out in 10 days!!!

I have purchased this utility software based on price, features, and compnay providing services personnel. The product was easy to acquire and install. The private and personal overview of software was thorough, timely, and very informative. Further calls were made to clarify user procedures and immediate, instant attention was provided. Priority was placed onto our system at no extra charge. I look forward to expanding our system with the help of creative technologies and also feel secure that if and when we run into difficulties, we will have the support necessary to overcome issues quickly and effectively.

At this time we have not seen any cons other than we can not navigate from the account manager directly to the "print bill" tab. However, the system does allow us to enter mulitple invoices at one time to be billed. This issue maybe something that we are doing incorrectly at this time.

El Dorado is a user friendly program that assists with the water/sewer billing of our company keeping track of our expenses and receivables

The software becomes user friendly the more it is used with the help of the great IT team that is on the ready with support

Some reports are not adaptable to the information that is requested by our auditors, we then need to run many reports to retrieve the needed information

Get access to the demo and try it yourself.

We recently purchased the El Dorado Utility billing system and found the installation to be very easy and straight forward. Before switching to El Dorado we looked at many billing systems and found many of them to be overly complicated, short on functionality and overpriced. Our old billing system was too complex to use and caused us frustration every we used it, our staff had to spend hours trying to figure out the most basic functions or to make simple changes. We choose Creative Technologies for their expertise in the industry and superior customer service. Creative Technologies added features and functionality in the product to satisfy our particular needs, the reports are accurate, flexible and provide the extensive details and we need to report back to the accounting department. The product is feature rich, rock solid and exceeds our requirements. We plan on expanding our system to bill both electric and water with the El Dorado Utility billing system.

I have no Cons.

I have saved a very large sum of money with the auto pay and online billing. Creative's partners charge the transaction fee on credit cards to the customer. In the past we paid for all transaction fees costing thousands.

Software is easy to use, affordable, and always growing to become usable in ways not thought of such as customer alert system.

I do not have a negative word to say. This is a great product. Well Rounded.

Great. Takes a lot of stress off knowing El Dorado is watching out for our utility billing.

Great to use for its functionality for billing purposes. Gets the job done with ease on our the leadership team.

Cost can be considered a little high and sometimes tricky to move around the site. Hard to use for new users.

Ease of processing payments. Changing names.

The customer support isn't the best. Sometimes to get the help you need.

Easy, Quickness to find a customer for customer service, easiness to edit program and correct issues. Like that you can search by name and account #.

I wish all adjustment would show up on adjustment list weather correcting amount, added charges or fees.

We have used El Dorado Utility Software for about 10 years and have been very satisfied with both the software itself and the customer service we receive. The support group are highly professional and are there for us every step of the way. I would high recommend this billing system to anyone.

Easy to use, great customer service

the partnership with invoice cloud. Creative tech fir printing and mailing.

Business status page. Can not export today's payments to excel. Not able to switch between two account numbers with out reentering account#. EX: 100000 to 100000.01

I use this program daily at my office very easy to use, gives all the information I need.

Everyone that works for the Company is very friendly and helpful

Nothing to complain about. does everything I need

This product is easy to use, very user friendly

There really isn't anything negative I can say. This is the only billing software we have ever used.

After installation was completed everything has been running well. I felt like some charges weren't discussed before the purchase, specifically regarding online pay. Granted, I didn't ask these questions until after the purchase but it would have been better to be presented with this information before purchase. Overall the cost is great, we halved our annual support services costs and it enables us to do ACH payments without any charge from El Dorado.

The cost was much lower than our current software and lower than other options we were looking at.

Customer service with setting it up was difficult. Our small town has one employee and works mornings only four days a week. The time zone difference between central and pacific left only a short time frame to troubleshoot issues with installation. It seems like the only had one person dedicated to setting it up so if she was busy we had to wait.

Appreciate west coast customer support, my requests I have made have been fulfilled for a minimum coast (special issues), helpful customer support.

Ease of use

no comment

ease of sorting data, ease of correcting mistakes and tracking those entries, multiple standard reports access.

Overall this has been a great fit for us. I would recommend this software to any entity doing utility billing!!

For the most part I can do everything I need to do to bill our customers for electric, sewer, garbage, and water.

I have some customers that have more than one account. When I am entering payments, I would love it if I could just hit the next arrow to get to their next account. Currently I have to retype the whole next account #.

This is a good software for our small company If we were larger it would be necessary for them to teach us to use the reporting function.

Easy to add customers and and navigate through the readings, payments and billing. We are a small company so it is great for our needs. I taught myself the software when I started with the company.

I do not like the report section. It should be easier to create a custom report for my needs, instead I run several reports and take what I need from each to make on own. Some reports are just too confusing.

Has been great so far. [sensitive content hidden] has very helpful though the whole process.

ease of use, online billing partners. Customer service has been great so far.

Too new on the system, we are still learning .

Logging in is easy. I have tried to use the help menu in the past and it is a little cumbersome to navigate.

Software is easy to use and user friendly. They have a wonderful support department, always very curious and helpful.

I would like to see more report options and options on adjustments where you could customize the reason for the adjustment.