I have always been very have with the quick and very helpful Customer Service. Highly recommended company.

The ability to communicate with add on software is great. Having a portal where employees can make payments online is a great way to adjust to the COVID curve.

The cost has been beneficial for our small village government institution.

Human error is the #1 problem in utility billing.

Overall this has been a great fit for us. I would recommend this software to any entity doing utility billing.

The partnership with invoice cloud. Creative tech fir printing and mailing.

The software system itself is very user friendly, easy to adapt to your billing needs and easy to follow and set up customers for billing utilities.

The ease of which it integrates our daily workflow. From billing customers to receiving payments of all kinds.

We feel confident that the system is secure, reliable, and have ease of use to move along our business quickly.

When I have had to call for help, I have received fast and beneficial help.

Good software for the price but annual support is expensive for what is received.

Michele has been wonderful to work with. We can't say enough great things about her customer service and willingness to meet our EVERY need.

Easy to add customers and and navigate through the readings, payments and billing. We are a small company so it is great for our needs.

Ease of entering payments, adding new accounts.

They were wonderful with implementation and our database import. The support team is quick to get back to you and very helpful.

Overall the cost is great, we halved our annual support services costs  and it enables us to do ACH payments without any charge from El Dorado.

Flexibility, ease of use, customizability, integration with Invoice Cloud.

The software has learning curves, as with all software. Has all modern features, billing, water meter recording, link with tablet nice feature.

This product is easy to use, very user friendly.

I like the format of the statements. Running statndard reports and creating statements is relatively easy.

I liked that it was easy to learn and I was able to start processing things quickly without much assistance from anyone else.

Program was disorganized and difficult to use.

It is very inexpensive, easy to use and the customer service is superior.

Cost can be considered a little high and sometimes tricky to move around the site. Hard to use for new users.

We get an error in the billing history and it kicks us out of the system.

It is on the same order as the old program I had. It was loaded onto my computer rather quickly and tech support is great.

I use this program daily at my office very easy to use, gives all the information I need.

The help section is awesome as well as the programmer  who is very responsive and knowledgable and willing to go above and beyond to help you.

Eldorado is a great company, they know the ins / outs of the billing world and are able to assist you with any of your needs or requirements.

Overall I feel it is a good product, there have been issues when we have added different options such as ACH, and most recently Radio Read, but they have all been taken care of.

Whenever I have a question or problem that needs to be resolved, the support staff is amazing. They quickly help me to resolve any issues or answer any questions.

This program is easy to use. I like the ability to keep various customer accounts open at the same time.

The customer service reps are very knowledgeable, friendly and great to work with. There is never a delay in getting help as phone calls are answered quickly and promptly.

The support desk is always very helpful and prompt in answering back. Conversion was very easy and seamless.

Excellent customer support, great software for the money.

No hands on training at the start I kinda found things that were easier for me by mistake.

The chat support is AMAZING, so quick. SENSITIVE CONTENT] - THANK YOU.

When Muni-Link was first introduced to me I was a bit nervous with the change.

What I like best is that it is cloud based, easy to navigate, and the customer service is wonderful.

This will save time answering phones as the resident can now go online for basic account information. So far, we have had a great experience with Muni-Link.

It is a easy to use, top-notch billing system for a great price. And the people at Muni-Link are awesome.

The efficiency, ease of use, and the benefits to our customers.

We had a great experience with Muni- Link , and still do. The technical support is great also.

The folks at the support center - I mostly use the chat feature -  are very pleasant and responsive and I enjoy all of them very much.

This is a very easy way to improve your website allowing your community the opportunity to be updated when events are going on.

The only thing I dislike is that I didn't know about this product sooner.

The Authority has had a very positive experience with Muni-Link. The transition was fairly easy and the customer support superb.

This is a great billing software to use. It is very user friendly and easy to learn.

For our Village, this has been a good solution for accurate and timely billing.

It definitely fits our needs. There are certain aspects that could use improvement (i.e. Lien product), however overall it's been a solid partnership between the Borough and Muni-Link.

Inability to print and updated bill that reflects current balance.

US Dollar

El Dorado designed for mid to small utility providers billing between 300-3000 meters. Our all-inclusive solution offers a cloud-based customer and bill payment portal giving billers full control over the entire billing process. 

We offer cost saving features like ebilling, SMS messaging alerts for new bills, reminders and general notifications. With our integrated Intuity secure customer portal your customers have access to all current and past bills, can pay by phone, tablet or pc one time or register for auto-pay. 

Transition to our platform is simple and easy we do all the services to migrate from the current billing system to El Dorado. We can have you up and running in days or weeks where competitive systems takes months or years. 

The solution is used by over 400 utility companies around the world for billing and collections by water, natural gas, electric companies and property management firms. It is built on open standards to interface with all meters and billing systems. Support is offered over the phone and via email.

Call us today for your FREE trial software - you will glad you made the call. 



LongDescription

Commenting/Notes

Real Time Analytics

Metered Billing

User Management

Electronic Payments

Recurring/Subscription Billing

Customizable Reports

Database Support

Penalty/Cut-Off Processing

Transaction History

Communication Management

Customer Accounts

Customer Database

Meter Data Management

Scheduling

Payment Reminders

Accounting

For Electricity

Self Service Portal

Service Call Management

Rate Management

Mobile Access

Online Payments

Historical Reporting

ACH Payment Processing

For Water

Workflow Management

Real Time Updates

Activity Dashboard

Reporting & Statistics

Payment Collection

Work Order Management

Billing & Invoicing

Customer Management

For Natural Gas

Alerts/Escalation

Real Time Reporting

Automatic Backup

Reporting/Analytics

Usage Tracking/Analytics

Contact Database

Printing Services Integration

Billing Rate Management

For Trash

Customizable Forms

Workforce Management

Third-Party Integrations

Maintenance Scheduling

Document Management

Non-Metered Billing

Customizable Templates

Web browser (OS agnostic)

We offer a variety of pricing options from 1 time software license to subscription based models. Price start as low as $695.00 for our small business package and can be upgraded at anytime. For customers looking for a flexible pricing model we offer all inclusive subscription service which includes free upgrades and unlimited technical support. 
We will work with each customer to meet your budget needs.    

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

El Dorado Utility Billing

In Person

Live Online

Webinars

Documentation

Videos

Muni-Link is a cloud-based utility billing solution designed for utilities providers for municipal authorities, boroughs and cities to manage their payments, billing notices, interest rates and penalties. The system provides integration with existing meter and accounting solutions used by authorities.


Muni-Link includes a feature called account central, which enables users to manage accounts for each individual and access information such as customers’ addresses, utilities used, bills and more. It also provides a customer portal, where customers can view e-bills and make online payments. They can also review their outstanding balances and payment history.


Muni-Link offers a built-in CASS certification for address verification. It enables utilities providers to post service interruptions announcements via text message, websites or social media.The solution can also be accessed through mobile apps for Android and iOS. Support is offered via an online portal.



El Dorado Utility Billing vs Muni-Link

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons