Muni-Link software


18 reviews(5.0/5)
18 reviews(5.0/5)

Muni-Link is a cloud-based utility billing solution designed for utilities providers for municipal authorities, boroughs and cities to manage their payments, billing notices, interest rates and penalties. The system provides integration with existing meter and accounting solutions used by authorities.

Muni-Link includes a feature called account central, which enables users to manage accounts for each individual and access information such as customers’ addresses, utilities used, bills and more. It also provides a customer portal, where customers can view e-bills and make online payments. They can also review their outstanding balances and payment history.

Muni-Link offers a built-in CASS certification for address verification. It enables utilities providers to post service interruptions announcements via text message, websites or social media.The solution can also be accessed through mobile apps for Android and iOS. Support is offered via an online portal.

Supported Operating System(s):
Web browser (OS agnostic)

18 Reviews of Muni-Link

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  • Barbara from City of Hawesville

    April 2018

    Great Product great training and set up from one billing system to Muni-Link.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very good quality and great customer service

    Pros

    Easy to use and the fact that customers have easy access to their accounts. All of the reports that they offer. The costs was huge in selecting this product.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Link Computer Corporation, Link Computer Corporation

    April 2018

    Barbara, thank you for the review of Muni-Link Utility Billing. We are proud to have you in our family of customers and we appreciate you taking the time to submit this review. Thanks, Mac Rosenbaum. Senior VP Sales & Marketing, Muni-Link.

  • Mackenzie from Warwick Township Municipal Authority

    March 2018

    Muni-Link is absolutely fantastic!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Muni-Link is so user friendly. The navigation to use the software is so easy to use and understand. I came from a different municipality that used a completely different software. The software was so hard to use and whenever you had an issue to try and get in contact with someone in customer support was awful. Since using Muni-Link, I have nothing bad to say. Muni-Link support is great. They are always eager to help. I will never use any software, but Muni-Link.

    Cons

    I honestly do not think there is anything that I don't like about the software. The software is so easy to use.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Link Computer Corporation, Link Computer Corporation

    March 2018

    Mackenzie, thank you very much for the review of our Muni-Link Utility Billing solution! We appreciate the feedback and are proud to have Warwick Township Municipal Authority as one of our customers. Thanks again! Mac Rosenbaum, Senior VP Sales & Marketing, Muni-Link.

  • Barbara from City of Hawesville

    Number of employees: 11-50 employees

    October 2017

    Great Support and help with getting our billing up and running. Jessica has went above and beyond.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    low costs for the services compared to our previous company

    Pros

    the look and the customer portal and support we have received from all that we have had contact with since the start of the process.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Link Computer Corporation, Link Computer Corporation

    October 2017

    Barbara, thank you for taking the time to write this review on Muni-Link Utility Billing. We appreciate it and are proud to have you as one of our customers. Sincerely, Mac Rosenbaum, SVP Sales & Marketing, Muni-Link.

  • John from State College Borough Water Authority

    Number of employees: 11-50 employees

    October 2017

    Muni-Link gets it they listen to our feedback, they want us happy so we keep using their product.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We replaced 30 year old software so it sounds like this would be fantastic. Well it will be once we learn the advantages of the superior system, to what we were used to.

    Pros

    all of the information that you can have on a account. I like the fact that we can have this soft ware work with other software and get a more uniform system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Link Computer Corporation, Link Computer Corporation

    October 2017

    John, thank you for taking the time to write a review for Muni-Link. We appreciate your business and are proud to State College Borough Water Authority as one of our customers! Sincerely, Mac Rosenbaum, SVP, Muni-Link.

  • Ronald from Altoona Water Authority

    Number of employees: 51-200 employees

    October 2017

    Great company to work with and the best billing software I've used.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    No backup necessary. No extra hardware (server) necessary. Easy access from any machine that has internet. Do not need to worry about upgrading the software because of compatibility issues.

    Pros

    No need to be concern about compatibility issue and they are constantly improving the software based upon customer needs

    Cons

    I prefer to have the ability to create reports on my own without putting a request to the developer. So far there is no report writer (yet).

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Link Computer Corporation, Link Computer Corporation

    October 2017

    Ron, thank you for taking the time to write a review on Muni-Link Utility Billing. We appreciate your business and are proud to have the Altoona Water Authority as one of our customers. Sincerely, Mac Rosenbaum, SVP, Muni-Link.

  • michelle from Hastings Borough water and sewage

    September 2017

    Ex everything :)

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customer support is excellent ... easy to use and understand... I can't write 100 words about everything because I am looking 100% overall that we are very happy with everything. haha hope this is ok !

    Cons

    Some of the reports could be simplified and more to suit our needs. Sometimes while printing address labels it will print past customers addresses who moved out of town.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Link Computer Corporation, Link Computer Corporation

    September 2017

    Michelle, thank you for taking the time to write a review on Muni-Link. We appreciate you doing this and are proud to have you as a customer. We are always improving our solution including the reports screens and printing capabilities and I will pass these on to our development team. Sincerely, Mac Rosenbaum, SVP, Muni-Link.

  • Beverly from Village of Lowell Water/Sewer

    Number of employees: 2-10 employees

    September 2017

    Was thrown into this job/program with no training. It has been a great experience .

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The benefits I have gotten have been the ability to get daily things done in a mannerly time and know that the things are done accurately. If you have any doubts before you post your entries, you are able to check before you go any further. Very impressive.

    Pros

    Following the steps doing the daily work and the monthly is very informative and I feel it's easy to follow. I still make mistakes , but the support I have with Muni-Link has been excellent and informative. Any problems I encounter they help me fix. I am impressed with how this program
    works for our small village. I would recommend this program to anyone who would be interested.

    Cons

    The thing I do not like is the way the credit cards are handled. I think there should be an easier
    way to put the payments into the system and not have to go in and download them from Munici-Pay
    I' m used to a credit card machine that prints a receipt for the customer and at the end of the day, you do a batch to close it out.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Link Computer Corporation, Link Computer Corporation

    September 2017

    Beverly, thank you for taking the time to write a review of Muni-Link. We appreciate it and are proud to have you as one of our customers. Sincerely, Mac Rosenbaum, SVP, Muni-Link.

  • KYLIE from Huntingdon Borough

    Number of employees: 51-200 employees

    September 2017

    EASY & VERY USER FRIENDLY

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    MAKES THE DAILY TASKS MUCH EASIER TO USE. OLD SYSTEM WE USED WAS A NIGHTMARE. LEFT WORK STRESSED EACH DAY WHICH NO LONGER HAPPENS BEING THAT I HAVE A SYSTEM THE WORKS CORRECTLY.

    Pros

    THE SOFTWARE IS VERY EASY TO USE. SUPPORT IS GREAT AND THEY ARE VERY PROMPT AND RESOLVING ANY ISSUES

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Link Computer Corporation, Link Computer Corporation

    September 2017

    Hi Kylie, thank you for taking the time to review our solution. We are proud to have you as a customer and appreciate the feedback. Sincerely, Mac Rosenbaum, SVP, Muni-Link.

  • Molly from Spring Township Water Authority

    September 2017

    Fantastic

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    All the options from one screen and ease of use. Staff support is there to help anytime when needed.

    Cons

    Billing process can be touchy, but we only bill quarterly so the more I use it hopefully the easier it will be. Wish editing meter readings when an error is made would be easier.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Link Computer Corporation, Link Computer Corporation

    September 2017

    Hi Molly, thank you very much for taking the time to review our solution. We are proud to have you as one of our customers and appreciate the feedback. Sincerely, Mac Rosenbaum, SVP, Muni-Link.

  • Cheryl from Johnstown Redevelopment Authority/Johnstown Regional Sewage

    February 2016

    Muni-Link is very user friendly, efficient and practical.

    Ease-of-use
    Quality
    Support

    Since converting to Muni-Link in October 2015 our company has noticed significant changes within the billing, payments, and collections structure. When compared to our previous billing software company, Muni-Link is 2nd to none. When confronted with a question or concern their support staff will provide a response quickly. They are very helpful and informative providing great support throughout the entire process. Everyone that I have met at Muni-Link has been very courteous and well-educated in their specific line of work. The billing/collections side of the software is wonderful. The proof in the numbers speaks for itself. We have noticed positive changes in our collections process, payment plans and an overall increase in monies coming in. With our previous billing company these numbers only grew negatively and were never addressed or resolved. It was comforting knowing that Muni-Links' software already has features installed to collect on those monies immediately. We have a 25,000 customer base that changes daily and Muni-Link efficiently tracks customer deposits, refunds, past-dues, etc. Overall we are very pleased with the services provided and the cost for those services. I would recommend Muni-Link to others in the utility billing industry!

    Review Source: Capterra

    Response: Link Computer Corporation, Link Computer Corporation

    February 2016

    Thanks Cheryl for such a wonderful review! We are proud to have you as a customer! Sincerely, Mac Rosenbaum, SVP Sales & Marketing, Muni-Link.

  • Roy from WBTW JMA

    January 2016

    WBTWj JMA Review

    Ease-of-use
    Quality
    Support

    Has been a saying grace, was getting too old to run the other and was trying to teach others but but what we were using was to complicated . This has been piece of cake and have two others now using without my help..

    Review Source: Capterra

    Response: Link Computer Corporation, Link Computer Corporation

    December 2017

    Roy, thank you for the review of Muni-Link and we are proud to have Wood Broadtop Wells Joint Authority as a customer! Regards, Mac Rosenbaum, SVP, Muni-Link.

  • Judi from North Londonderry Twp

    May 2015

    Muni-Link was just what we were looking for when we needed to switch to a new billing software.

    Ease-of-use
    Quality
    Support

    Up until May of 2009 we did our own sewer billing. The software program we were using was no longer being supported, so we needed to come up with another program. The water company had wanted to do our sewer billing for years, saying they would simply add our sewer charges to their monthly water bills. We had the water company do our billing from June 2009 through July 2012. Without going in to detail, having the water company do our billing was certainly not ideal. When we did our own billing (approximately 2,400 customers) we billed quarterly. Once the water company did our billing, our customers were used to receiving a monthly bill. We wanted to keep billing monthly, but thought we couldn't handle the work load, so we looked for a service bureau to do the work. This decision was less than desirable and resulted in unnecessary work for us. Then Muni-Link walked in the door! We were impressed with their demo. We went with Muni-Link as soon as we could free ourselves of our commitment with the previous company. We collected receipts in March of 2014 and did our first billing in April of 2014. The individual doing the setup and training was great, made himself available outside of normal business hours to get the job done. If something needed to be or corrected for us, either he or the team was on it. Once we were through the training process, he moved on to set up others and we were shifted to the support staff. The support staff is very friendly and eager to help, from a simple question of I forgot what to do, how to accomplish a task not previously done. We needed a quarterly report showing specific information. They provided us with the info and will create a report specifically for us to run in the future. When we needed to look for another software program in 2009 and 2012, we asked our auditors if they had any recommendations and they did not. However, now that they have seen Muni-Link (they were immediately impressed), and will now be able to say Muni-Link. The screens are easy to look at and well organized, steps to follow to complete a task are logical. It is very obvious there were countless hours of thought, design and work that have gone into producing this software and they continue to improve it. Everybody wants to find a product as great as this one, along with good support. We are so happy we made the switch and are confident that anyone else who chooses Muni-Link software will not be disappointed.

    Review Source: Capterra

    Response: Link Computer Corporation, Link Computer Corporation

    May 2015

    Judi, thank you so much for the wonderful review and positive feedback! We are proud to have you as one of our Muni-Link customers. Best regards, Mac Rosenbaum.

  • Michele from Monroeville Municipal Authority

    April 2015

    I am the office manager, Ive seen MuniLink converted over-- to full operation, smooth transition.

    Ease-of-use
    Quality
    Support

    Muni-link creates an efficient work day for all of our users. Both new and old.

    Review Source: Capterra

    Response: Link Computer Corporation, Link Computer Corporation

    April 2015

    Michelle, thank you very much for the nice review! We are proud to have you as one of our customers and look forward to working with you and your staff further. Mac Rosenbaum.

  • Karen from East Petersburg Borough

    March 2015

    Excellent

    Ease-of-use
    Quality
    Support

    One of the best software I have ever worked with. Very user friendly.

    Review Source: Capterra

    Response: Link Computer Corporation, Link Computer Corporation

    March 2015

    Hi Karen, thank you for the great review! We are proud to have you as one of our Muni-Link customers and appreciate the kind words. Sincerely, Mac Rosenbaum.

  • April from M.I.R.A. International, Inc.

    March 2015

    Deceptively strong program!

    Ease-of-use
    Quality
    Support

    We converted over from our DOS based program to Link in March of 2013 and have been exceptionally pleased with this programs performance. Customer support has always been very responsive, and their new implementation of monthly webinars is very helpful. The only reason for not giving an overall rating of 5 stars is the lack of ability to create custom reports. While they have a variety of reports available, they sometimes give more info than needed or not exactly what we are looking for combined in one report. If there was a way to select the info elements and order to be shown on one report, that would make this perfect!

    Review Source: Capterra

    Response: Link Computer Corporation, Link Computer Corporation

    March 2015

    April, thank you very much for the positive review of Muni-Link. We are proud to have you as one of our customers. We are continuously improving our solution, and one of the areas we are working on is more reporting and increased data exporting capabilities. Again, thanks for the positive review. Mac Rosenbaum, Muni-Link.

  • Donna from Windsor Borough

    February 2015

    Muni-Link Review

    Ease-of-use
    Quality
    Support

    This is a great billing software to use. It is very user friendly and easy to learn. The system methodically takes you through steps to create bills to ensure accuracy and provides reports to review in order to catch or correct mistakes prior to creating bills. Posting payments is very quick and easy as the system automatically calculates and applies payments to the correct categories. I love that the system prints out customer receipts along with payment reports which shows the amounts posted to each category. This report is used for banking purposes which shows the amounts to be deposited into various accounts. The system will generate reports for accounting and auditing purposes which is a wonderful feature. The system has alerts that you can place on accounts to quickly inform you of any unusual circumstances. There is a section for notes so you can keep track of customer issues. The customer service is excellent! The customer service reps are very knowledgeable, friendly and great to work with. There is never a delay in getting help as phone calls are answered quickly and promptly. Emails are responded to within a short time frame. The program is very affordable and is an excellent value. It reduces time, workload and stress. I have used this program for over a year and have not had any regrets or stressful issues with it. As with all software programs, there are always some small problems in the setup or in the first year while learning the program, but even those problems are quickly resolved.

    Review Source: Capterra

    Response: Link Computer Corporation, Link Computer Corporation

    February 2015

    Donna, thank you for the great review of Muni-Link. We are honored to have you as part of the Mun-Link family of customers. Regards, Mac Rosenbaum.

  • Kimberly from Somerset Borough Office

    January 2015

    Review of the soft ware services.

    Ease-of-use
    Quality
    Support

    The software services we started in October in 2014. Being that I was new going into the billing I really had a lot of support from muni-link. There are a lot of pros than cons. The employees are so positive in showing the system to me. We are in the 4 month of the system and I have learned a lot from the employees. My hands go off to Leigh, Jessica & Ashley for being so professional and kind to me on the new system. The system really is computer friendly and will be compatable to my needs near future.

    Review Source: Capterra

    Response: Link Computer Corporation, Link Computer Corporation

    February 2015

    Hi Kim, Thank you for taking the time to write this review of Muni-Link and we are proud to have you and Somerset Borough as part of the Muni-Link family! Mac Rosenbaum.

  • Susan from Blairsville Municipal Authority

    January 2015

    Great Experience with Muni-Link

    Ease-of-use
    Quality
    Support

    When Muni-Link was first introduced to me I was a bit nervous with the change. The change over went smoother than I anticipated. Of course there were some growing pains, but the Muni-Link staff and customer service were excellent. I really want to let everyone know that Muni-Link's help desk is the greatest. If they can not give you the answer to your question right away you can guarantee they will get you the answer you need in a timely manor. We had Inhance as our last billing system and Muni-Link is so much better. They are definitely more user friendly with so many different options that I never knew even existed. I would recommend Muni-Link to anyone that is thinking about updating to a new billing system.

    Review Source: Capterra

    Response: Link Computer Corporation, Link Computer Corporation

    January 2015

    Thanks Susan! We are honored to have you as a Muni-Link customer and appreciate your positive feedback. Sincerely, Mac Rosenbaum and the Muni-Link team.

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