Whenever I have a question or problem that needs to be resolved, the support staff is amazing. They quickly help me to resolve any issues or answer any questions.

This program is easy to use. I like the ability to keep various customer accounts open at the same time.

The customer service reps are very knowledgeable, friendly and great to work with. There is never a delay in getting help as phone calls are answered quickly and promptly.

The support desk is always very helpful and prompt in answering back. Conversion was very easy and seamless.

Excellent customer support, great software for the money.

No hands on training at the start I kinda found things that were easier for me by mistake.

The chat support is AMAZING, so quick. SENSITIVE CONTENT] - THANK YOU.

When Muni-Link was first introduced to me I was a bit nervous with the change.

What I like best is that it is cloud based, easy to navigate, and the customer service is wonderful.

This will save time answering phones as the resident can now go online for basic account information. So far, we have had a great experience with Muni-Link.

It is a easy to use, top-notch billing system for a great price. And the people at Muni-Link are awesome.

The efficiency, ease of use, and the benefits to our customers.

We had a great experience with Muni- Link , and still do. The technical support is great also.

The folks at the support center - I mostly use the chat feature -  are very pleasant and responsive and I enjoy all of them very much.

This is a very easy way to improve your website allowing your community the opportunity to be updated when events are going on.

The only thing I dislike is that I didn't know about this product sooner.

The Authority has had a very positive experience with Muni-Link. The transition was fairly easy and the customer support superb.

This is a great billing software to use. It is very user friendly and easy to learn.

For our Village, this has been a good solution for accurate and timely billing.

It definitely fits our needs. There are certain aspects that could use improvement (i.e. Lien product), however overall it's been a solid partnership between the Borough and Muni-Link.

Inability to print and updated bill that reflects current balance.

We mostly use this via mobile phone. I have four people on my team that use this and it was extremely easy for them to learn how to use it.

I don't need to read meter photos, as our building tech enters the numbers into Genea’s system directly. However, the photos are available for auditing purposes, which is great.

The best feature is providing our utility invoices to Genea and they provide a professional and clean submeter statement that can be presented to the tenants.

I think sometimes it can be difficult when you deal with different people MTM putting together your billing because you get the same questions asked a lot.

Platform is very functional and great customer support.

It is good i like the product very much its helpful.

Overall, I would highly recommend the product and I have expanded our business with them with every building in my portfolio.

They are always available, courteous and professional.

Great product with reasonable pricing and knowledgeable personnel.

Tenants that have several meters are charged $25 per meter, I get a lot of complaints for that.

Overall, I enjoy working with Genea. It helps me get an accurate billing for the tenants, I can download past statements, I can see meter reading, etc.

The delay in receiving the monthly statements and billings, along with the inaccuracy makes it questionable (20%).

The only problem that we have had was uploading. That problem was user error.

This is a great experience and saves me hours each month to work on other aspects of our business. I was spending around 3-4 hours each month pulling data and compiling statements.

The software is very easy to download and utilize.

Submeter billing has made it very simple not having to physically go to each meter to read them. The revenue generated has been great.

Submeter billing product is good - the people behind it are better.

How easy it is to report readings and receive statements and reports back quickly.

The software is user friendly and offers various reports. The support team is fabulous.

Sometimes the navigation of the system can be a bit tricky.

The overall experience is great. Its super easy to use and the readings are complete in a very short period of time.

I love that statements are readily available anytime for the building as a whole individually for the tenants.

Some times when our engineers enter meter readings in the app the readings get stuck in the app and are not received by the submeter billing team.

Ease of use on a PC and cell phone. Good reporting platform.

I really enjoy the easy billing of tenants since Genea does all the work and I just distribute the invoices. They do all the calculation and invoicing.

I love that it's easy to use and makes my life so much easier when it comes to billing back our tenants for their electric usage or to set up their overtime HVAC.

Addressing errors and billing on expired tenants.

Great service and benefit to any property owner or manager.

US Dollar

Muni-Link is a cloud-based utility billing solution designed for utilities providers for municipal authorities, boroughs and cities to manage their payments, billing notices, interest rates and penalties. The system provides integration with existing meter and accounting solutions used by authorities.


Muni-Link includes a feature called account central, which enables users to manage accounts for each individual and access information such as customers’ addresses, utilities used, bills and more. It also provides a customer portal, where customers can view e-bills and make online payments. They can also review their outstanding balances and payment history.


Muni-Link offers a built-in CASS certification for address verification. It enables utilities providers to post service interruptions announcements via text message, websites or social media.The solution can also be accessed through mobile apps for Android and iOS. Support is offered via an online portal.



LongDescription

Metered Billing

User Management

Payment Processing

Recurring/Subscription Billing

Customizable Reports

Activity Tracking

Mobile Payments

Penalty/Cut-Off Processing

Credit Card Processing

Invoice Management

Transaction History

Customizable Invoices

Meter Data Management

For Electricity

Self Service Portal

Rate Management

Online Payments

Online Invoicing

Billing Portal

Client Portal

ACH Payment Processing

For Water

Workflow Management

Invoice Processing

Alerts/Notifications

Reporting & Statistics

Payment Collection

Work Order Management

Billing & Invoicing

Customer Management

Accounting Integration

For Natural Gas

Automatic Backup

Usage Tracking/Analytics

For Trash

Purchasing & Receiving

Non-Metered Billing

Customer Accounts

Service Call Management

Billing Rate Management

For Cable

Web browser (OS agnostic)

Pricing information is available on request.

Email/Help Desk

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Muni-Link

In Person

Live Online

Webinars

Documentation

Submeter Billing is a cloud-based solution that helps businesses create tenant invoices and automate the reading of meters/

Muni-Link vs Submeter Billing

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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