MuniBilling software


8 reviews(4.5/5)
8 reviews(4.5/5)

MuniBilling is a utility billing solution for governments and private utility providers. It offers features such as a customer portal, online payments and meter integration. The solution allows users to give access to customers, so they can check their monthly usage and account history.

In the system, users can distribute documents, receive customer service requests and take payments from customers through a web portal. Users can also create and track service orders and keep records of conversations with customers. Customers can also set up monthly automatic payments.

MuniBilling allows users to set up workflows for the most frequently performed tasks. It has a built-in ratio utility billing system (R.U.B.S). Users can create and track pay plans for customers with outstanding balances and can generate late fees for delayed payments based on pre-set parameters.

MuniBilling integrates with accounting solutions, meter reading modules and geographic information system applications. Pricing is per month with a one-time setup fee. Support is offered via phone and email.

Supported Operating System(s):
Web browser (OS agnostic)

8 Reviews of MuniBilling

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  • Larry from PBE Water Supply

    February 2018

    On a downhill spiral! I'd like to withdraw my previous 5 star review from 2013.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I left an outstanding review of this product in 2013 after having used it for 1 year, however.
    The product remains a very inexpensive solution to billing. Daily usage and routine tasks remain easy to operate.
    Integration with the online payment processor which MuniBilling requires us to use is trouble free, however.
    For the most part, the system works without a need for customer support, however

    Cons

    Now for the howevers.Control of MuniBilling has apparently been sold to investors who seem to have no direct knowledge of billing software or of utility systems in general. Where we once could contact the owner/developer on his cell phone, we currently have no knowledge of who is commanding the ship, or whether we will even receive a response to a customer support ticket. Originally, the developer was making almost weekly improvements to the system, adding this or that. We could even ask for customization if desired. Now, afte r 6 year's of use, the company has apparently grown to the point that everything is just shoved down our throats. I requested that a 3 word phrase on our bills be changed to the same 2 word phrase which had previously been used , and was told that it wasn't possible. 2 days ago we received an email telling us that MuniBilling's payment provider was discontinuing all utility's ability to accept integrated phone / field-entered credit card payments for security compliance reasons. This change was going to take place in less than 2 weeks and we were warned that we should get the word out to our customers quickly for a easy transition. When I called the payment provider, the rep knew nothing about any such change. They are setting us up a new card processing account, separate from MuniBilling's account. The surprises and removal of necessary features by an ever-changing management team, over the past year, continue an undesirable trend.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Linda from Town of Lakewood Village

    March 2015

    Lakewood Village

    Ease-of-use
    Quality
    Support

    We switched to MuniBilling after the software we were using no longer fit our needs. The transfer of customer account data was handled by the MuniBilling team with meticulous attention to detail. The technical support provided is outstanding. We are a small municipality but they are never too busy to spend whatever amount of time it takes to help us resolve an issue or walk us through the steps to accomplish a task. Our customers are now enjoying the benefits of a superior utility billing software.

    Review Source: Capterra
  • Kelly from Town of Mountain Park

    January 2015

    Munibilling

    Ease-of-use
    Quality
    Support

    Customer Service is exceptional.

    Review Source: Capterra
  • Jamie from City of Caseville

    December 2014

    Excellent choice for your Utility Billing needs!

    Ease-of-use
    Quality
    Support

    If you are searching for a Utility Billing program for you, you have found it. This company has a great program that is easy to use. You will find that their entire staff is beyond outstanding! You call them with any issue and they will fix it right away. Got special needs for your organization? No problem for them, they will change the program to fit your personal needs. You can't go wrong with this company, and I think you be happy once you join with the rest of us!

    Review Source: Capterra
  • Steven from Village of Pigeon

    December 2014

    Munibilling

    Ease-of-use
    Quality
    Support

    Munibilling has been very good to work with. The transition from our old Utility Billing went very smooth and the staff at Munibilling were very helpful. We have been using Munibilling for a year and have been very satisfied with the product and the company. The staff is very helpful and patient with me as I learn the program. This is the 3 Utility Billing Program I have used in the last seven years and it is the most user friendly.

    Review Source: Capterra
  • Jessica from Living Water Services

    December 2014

    Great Billing Software

    Ease-of-use
    Quality
    Support

    Munibilling has been wonderful for us! It is extremely easy to use and the customer service could not be better. Any questions or problems I have experienced with the website have not only been corrected but answered within a timely matter.

    Review Source: Capterra
  • Molly from City of Ensign

    December 2014

    Best Online Utility Billing Software Out There!!!!

    Ease-of-use
    Quality
    Support

    My Municipality has used this software for the past few years and I have yet to see one con in the ease of use, customer service, or overall quality of the system. Online billing software allows a company the ability to store and easily access customer information, billing, and payments with ease from any location and the security of backing up everything online thereby eliminates the need for an additional an backup system. The Customer support is amazingly quick and efficient. The staff is extremely knowledgeable and willing to help guide you through any obstacles you encounter even years down the road. I would never recommend another billing software to anyone! Munibilling is an overall EXCELLENT system!

    Review Source: Capterra
  • Larry from PBE Water Supply

    October 2013

    MuniBilling keeps getting better and better

    Ease-of-use
    Quality
    Support

    Whe had been looking for a billing solution for our small water utility for quite some time. We definitely found what we were looking for in MuniBilling. The system has everything and more than we thought possible. I have never had the good fortune to deal with a customer service team such as this one. We can literally make a suggestion ar ask for an upgrade and it will undoubtedly be ready to use within a matter of days. These guys are absolutely great. No way could we have been fortunate enough to run into a business such as MuniBilling, with everything we wanted in a billing solution, plus a whole lot more, and all at an unbelievably low price.

    Review Source: Capterra
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