Money Saving Software

I have been using Myusage.com software for over 10 years and am extremely happy with it. It not only allows me to see daily electric usage I can tell if one day has more usage than normal and catch any problems early. As an example to that previous comment, in 2012 I had a hot water leak under the house that I was able to catch within 24 hours, if I wasn't using the Myusage.com software it could have been a month before I realized there was a problem when my electric bill finally came. As I also work for an electric utility, I've seen first hand how our customers have been able to see daily usage and conserve energy which builds a positive relationship between the utility and customer. Wouldn't use anyone else for electric prepaid software.

Pros

Cost savings, Customer appreciation and Education on Energy Usage.

Cons

There may be areas to improve the product but at this time I can't think of any.

Exceleron is top-notch products with top-notch service to support it.

As I already stated, bad debt were reduced dramatically. Customers monitor and pay what they want when they need it. Truthfully, these are our most knowledgeable customers because they do routinely monitor their usage. A traditional bill customer tends to forget the harsh weather days (hot and cold) by the time they receive their monthly billing. Then they say "No way I used that much. The weather wasn't bad at all."

Pros

We have used the pre-pay product with huge success for seven years. The product is a win-win for the utility and the customer. Bad debt has been reduced by more than 80% from 2013 even through the COVID-19 period. Customers are able to properly budget and reduce their energy consumption by monitoring their usage on a daily/weekly or monthly basis. Can't say enough good about the product. When we need Exceleron support, they quickly resolve any issues.

Cons

Our integration process was relatively painless. I honestly have nothing negative to say about the product.

Great customer service, customizable

Pros

Customizable to processes. The best customer service responsiveness that I have ever encountered during implementation and after.

Cons

Reconciliation process is cumbersome overall.

MyUsage Portal Review by RSE

Pros

It is easy to implement and use this produce. The support we receive is very good and quick to respond. Since we started using this product several years ago, there has been little problem/breakdown of this product. It stays up and seems to always work well.

Cons

I can't think of anything that I don't like about this product. Most of the problems we have had is from user error and just not knowing the product as good as we should or having forgot how to do something. This software has worked well for us.

Simple and efficient layout

Pros

The MyUsage Customer Portal holds all data needed for our representatives and customers to monitor their daily utility usage and charges. The simplified layout makes it easy to navigate through the site, allowing our teams to walk customers through the site via phone.

Cons

We found that some of the reports could use additional filter options. Most recently we needed active account emails, but the current report provides ALL emails, there is not an option to filter to active accounts only. We recently started using the credit limit option, we would like to have a comments section within the credit limit as it will help us filter out accounts that do not need to be reviewed for a couple of months.

User and Customer friendly

We have had a lot of positive results with this product. After implementing this product we have collected in old debts (Write Offs) from previous years a total of $147,123.27. Having an option for a returning customer with an old debt to obtain services and pay their old debt at a percentage each month was a great idea win-win! It also allows a customer to obtain services without paying a large deposit.

Pros

The software was an almost seamless integration with our existing system. We loved that it took a lot of pressure off our collection department. The customer was as we put it, in charge of keeping their account in a positive status. They have a great customer service team at the ready, to answer any questions.

Cons

There's nothing that I can say I don't like.

MyUsage The Prepay System

The MyUsage Customer Portal provides our customers with a new way to monitor and pay for their utility services. Many customers like the ability to pay ahead as they are able to better budget their money. They also like the daily visibility to their usage and charges so that they can monitor and track that in order to make changes and save money.

Pros

It is very easy for customers to use in checking on their balances. The ability to use the web or the mobile app give the customers many options to monitor their account when and where they desire. The reports available are also helpful from a company perspective.

Cons

I would like the ability to create custom reports or be able to see where a report request is in the company queue.

MLGW Review of Myusage

Since MLGw is the only utility company in Shelby County we have many customer that have left a debt with us. Myusage give MLGW a second option and our customer a second chance to have utilities again.

Pros

The product was easy to use, easy to train and gave out customer a option of pay as you go or prepay for services.

Cons

The Reconciliation process should be easier to allow the user to automatically added the reconciliation credit to the debt recovery balance. At the present time, we have to manually process a reconciliation credit if we want to apply it to the debt recovery amount owed.

This product has helped in many ways.

The portal is very easy for staff to use and teach our customers all the benefits MyUsage holds. Whether it is monitoring usage only or paying for power as you go, the flow is very easy to follow. It has so much useful information all in one place for the utility and the customer. The staff at MyUsage have always been helpful and respond to my inquiries so quickly.

Pros

The software is easy to maneuver around and is dependable.

Cons

Having a customizable dashboard to be able to add report totals would be nice.

MyUsage FES review

The best I have used so far. This also includes the phone app as well

Pros

Customer Service would be the most important feature. The team is always available to help and quick to respond to any problems that arise. They are also understanding to our needs and go above and beyond to maintain our satisfaction.

Cons

I would like the daily temperature to be revealed within the summary data page for history purposes