





Supported Operating System(s):
Mac OSAbout MyUsage
Exceleron's MyUsage suite is a utility management solution that assists utility companies with implementing robust payment processing and monitoring for customers. Supporting over 500 paysites, MyUsage enables customers to pay retail and web payments from just the touch of their phone. Utility companies can also successfully implement prepay programs by providing customers with the opportunity to control and monitor their accounts.
For energy management, pre and post-pay consumers can monitor daily energy usage so they can understand how their behavior or additional factors affects usage. MyUsage can implement usage monitoring into any existing web portal and smartphone app.
MyUsage is available for mobile devices...
Supported Operating System(s):
Mac OSAverage User Ratings
Overall
Ease-of-use
5.0
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
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August 2020
Doug from Midstate Electric Cooperative
Company Size: 51-200 employees
Industry: Utilities
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
Money Saving Software
I have been using Myusage.com software for over 10 years and am extremely happy with it. It not only allows me to see daily electric usage I can tell if one day has more usage than normal and catch any problems early. As an example to that previous comment, in 2012 I had a hot water leak under the house that I was able to catch within 24 hours, if I wasn't using the Myusage.com software it could have been a month before I realized there was a problem when my electric bill finally came. As I also work for an electric utility, I've seen first hand how our customers have been able to see daily usage and conserve energy which builds a positive relationship between the utility and customer. Wouldn't use anyone else for electric prepaid software.
Pros
Cost savings, Customer appreciation and Education on Energy Usage.
Cons
There may be areas to improve the product but at this time I can't think of any.
Reasons for Choosing MyUsage
At the time of selecting the product Myusage.com had the best product with the meter types our utility uses and then years later after reviewing competitors products and Myusage.com we determined that Myusage.com is far ahead of the other products on the market.
Response from Exceleron Software
Replied August 2020
Thank you Doug! You are a valued customer and we appreciate you! Thank you for your business.
December 2020
Dudley from Clinton Utilities Board
Company Size: 51-200 employees
Industry: Utilities
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Exceleron is top-notch products with top-notch service to support it.
As I already stated, bad debt were reduced dramatically. Customers monitor and pay what they want when they need it. Truthfully, these are our most knowledgeable customers because they do routinely monitor their usage. A traditional bill customer tends to forget the harsh weather days (hot and cold) by the time they receive their monthly billing. Then they say "No way I used that much. The weather wasn't bad at all."
Pros
We have used the pre-pay product with huge success for seven years. The product is a win-win for the utility and the customer. Bad debt has been reduced by more than 80% from 2013 even through the COVID-19 period. Customers are able to properly budget and reduce their energy consumption by monitoring their usage on a daily/weekly or monthly basis. Can't say enough good about the product. When we need Exceleron support, they quickly resolve any issues.
Cons
Our integration process was relatively painless. I honestly have nothing negative to say about the product.
Reasons for Choosing MyUsage
Exceleron had years of experience and had a superior product.
Response from Exceleron Software
Replied December 2020
Thank you Dudley! You are a valued customer and we appreciate you! Thank you for your business.
December 2020
Kimberly from City of Dothan
Company Size: 51-200 employees
Industry: Utilities
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
December 2020
Great customer service, customizable
Pros
Customizable to processes. The best customer service responsiveness that I have ever encountered during implementation and after.
Cons
Reconciliation process is cumbersome overall.
Reasons for Choosing MyUsage
Best variety of payment options.
Reasons for Switching to MyUsage
To offer prepay and multiple payment methods to our customers.
Response from Exceleron Software
Replied December 2020
Thank you Kim! You are a valued customer and we appreciate you! Thank you for your business.
December 2020
Veronica from City of Ocala
Company Size: 1,001-5,000 employees
Industry: Utilities
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
December 2020
Simple and efficient layout
Pros
The MyUsage Customer Portal holds all data needed for our representatives and customers to monitor their daily utility usage and charges. The simplified layout makes it easy to navigate through the site, allowing our teams to walk customers through the site via phone.
Cons
We found that some of the reports could use additional filter options. Most recently we needed active account emails, but the current report provides ALL emails, there is not an option to filter to active accounts only. We recently started using the credit limit option, we would like to have a comments section within the credit limit as it will help us filter out accounts that do not need to be reviewed for a couple of months.
Response from Exceleron Software
Replied December 2020
Thank you Veronica! You are a valued customer and we appreciate you! Thank you for your business.
August 2020
David from RushShelby Energy
Company Size: 11-50 employees
Industry: Utilities
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
August 2020
MyUsage Portal Review by RSE
Pros
It is easy to implement and use this produce. The support we receive is very good and quick to respond. Since we started using this product several years ago, there has been little problem/breakdown of this product. It stays up and seems to always work well.
Cons
I can't think of anything that I don't like about this product. Most of the problems we have had is from user error and just not knowing the product as good as we should or having forgot how to do something. This software has worked well for us.
Reasons for Choosing MyUsage
They were not ready to roll out the product and it was going to be a year or longer before they were. We were ready and wanting to start right away and Exceleron had this product ready to go and already being used successfully in the utility industry.
Response from Exceleron Software
Replied August 2020
Thank you David! You are a valued customer and we appreciate you! Thank you for your business.
August 2020
DALE from HUMBOLDT UTILITIES
Company Size: 51-200 employees
Industry: Utilities
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
August 2020
User and Customer friendly
We have had a lot of positive results with this product. After implementing this product we have collected in old debts (Write Offs) from previous years a total of $147,123.27. Having an option for a returning customer with an old debt to obtain services and pay their old debt at a percentage each month was a great idea win-win! It also allows a customer to obtain services without paying a large deposit.
Pros
The software was an almost seamless integration with our existing system. We loved that it took a lot of pressure off our collection department. The customer was as we put it, in charge of keeping their account in a positive status. They have a great customer service team at the ready, to answer any questions.
Cons
There's nothing that I can say I don't like.
Response from Exceleron Software
Replied August 2020
Thank you Dale! You are a valued customer and we appreciate you! Thank you for your business.
August 2020
Mark from Kansas City Board of Public Utilities
Company Size: 501-1,000 employees
Industry: Utilities
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
August 2020
MyUsage The Prepay System
The MyUsage Customer Portal provides our customers with a new way to monitor and pay for their utility services. Many customers like the ability to pay ahead as they are able to better budget their money. They also like the daily visibility to their usage and charges so that they can monitor and track that in order to make changes and save money.
Pros
It is very easy for customers to use in checking on their balances. The ability to use the web or the mobile app give the customers many options to monitor their account when and where they desire. The reports available are also helpful from a company perspective.
Cons
I would like the ability to create custom reports or be able to see where a report request is in the company queue.
Response from Exceleron Software
Replied August 2020
Thank you Mark! You are a valued customer and we appreciate you! Thank you for your business.
December 2020
Tonja from Memphis Light Gas and Water
Company Size: 5,001-10,000 employees
Industry: Utilities
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
MLGW Review of Myusage
Since MLGw is the only utility company in Shelby County we have many customer that have left a debt with us. Myusage give MLGW a second option and our customer a second chance to have utilities again.
Pros
The product was easy to use, easy to train and gave out customer a option of pay as you go or prepay for services.
Cons
The Reconciliation process should be easier to allow the user to automatically added the reconciliation credit to the debt recovery balance. At the present time, we have to manually process a reconciliation credit if we want to apply it to the debt recovery amount owed.
Reasons for Choosing MyUsage
Myusage offered a product that we felt would be beneficial to MLGW and to our customers.
Response from Exceleron Software
Replied December 2020
Thank you Tonja! You are a valued customer and we appreciate you! Thank you for your business.
August 2020
Crystal from Mount Pleasant Power System
Company Size: 11-50 employees
Industry: Utilities
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2020
This product has helped in many ways.
The portal is very easy for staff to use and teach our customers all the benefits MyUsage holds. Whether it is monitoring usage only or paying for power as you go, the flow is very easy to follow. It has so much useful information all in one place for the utility and the customer. The staff at MyUsage have always been helpful and respond to my inquiries so quickly.
Pros
The software is easy to maneuver around and is dependable.
Cons
Having a customizable dashboard to be able to add report totals would be nice.
Response from Exceleron Software
Replied August 2020
Thank you Crystal! You are a valued customer and we appreciate you! Thank you for your business.
December 2020
Jeff from Fulton Electric System
Company Size: 2-10 employees
Industry: Utilities
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
MyUsage FES review
The best I have used so far. This also includes the phone app as well
Pros
Customer Service would be the most important feature. The team is always available to help and quick to respond to any problems that arise. They are also understanding to our needs and go above and beyond to maintain our satisfaction.
Cons
I would like the daily temperature to be revealed within the summary data page for history purposes
Response from Exceleron Software
Replied December 2020
Thank you Jeff! You are a valued customer and we appreciate you! Thank you for your business.