Rural Billing Software


 

Rural Billing is a utility billing solution for small utility companies in rural areas. The solution allows users to create customer profiles and set up tariff plans. Users can create multiple rate plans based on a combination of services offered, and they can change plans when required.

Rural Billing interfaces with major meter vendors like Sensus, Neptune, Mueller, Master Meter and more. Key features like electronic billing and online payments are offered. The solution allows users to add as many customers as needed. It is compatible with many meter-reading programs.

Pricing is based on the number of customers serviced. Support is offered via email and phone.

 

Rural Billing - Image unavailable
 
  • Rural Billing - Image unavailable
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Supported Operating System(s):
Windows 10

40 Reviews of Rural Billing

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VERLORIA from Internet
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

I HAVE HAD NO PROBLEMS WITH THIS SOFTWARE; VERY USEFUL SOFTWARE.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

ONLINE SUPPORT IS VERY GOOD AND ALSO ALL THE UPDATES.

Pros

I LIKE THE EASE OF USING THIS SOFTWARE. IT IS VERY EASY TO USE AND I LIKE NOT THAT THE CUSTOMERS HAVE THE OPTION OF PAYING ONLINE.

Cons

I DO NOT HAVE A PROBLEM WITH THIS SOFTWARE AT ALL. THERE IS NOTHING THAT I DO NOT LIKE ABOUT THIS SOFTWARE. I AM VERY SATISFIED.

Review Source: Capterra
 

Mary Lou from City of Hampton
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Very user friendly.

Ease-of-use

Functionality

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Value for Money

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It helps me manage my water utility with billing, reports, usage, etc.

Pros

When I started in my position as city clerk, the program was already in place. I had nobody to train me so I virtually self taught myself. It is very easy to use. The customer service is very good. They respond right away and solve any issues that you may have.

Cons

When you post a payment that is more than the balance due it has a pop up that asks you if you are sure, but really it's a good thing because it prevents errors.

Review Source: Capterra
 

Evelyn from City of Hawk Cove

November 2017

November 2017

I have never had any issues with getting help!

Ease-of-use

Functionality

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Value for Money

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Pros

I like the ease of use the most. It is easy to use, and input any data as well as printing off anything I need.

Review Source: Capterra
 

Kathy from Town of Cokedale
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

difficulty in coordinating communication between two programs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

The ability to up grade and to modernize to adapt to our changing needs.

Pros

The software has continued to upgrade and evolve to be compatible with more meter reading programs, The technical support service I received went above and beyond the call of duty.

Cons

It took a little bit of time to find out we do not require a bridge for the programs to communicate.

Review Source: Capterra
 

C. Darren from Englewood-Hulls Water System, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Rural Billing is by far the most user friendly software we have seen when comparing to others.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

All the current technology available, with respect to software itself, but mostly customer service. We get any/all updates when they become available, but we get timely customer service which I like. If there ever is a problem, we simply e-mail Rural Billing, and usually within a few hours we receive a response indicating when and how it will be resolved. I don't ever remember having to beg for help, which is nice.

Pros

It is simple, and easy to use, with account information quickly accessed. There are no needless screens or info to navigate thru when analyzing customer inquiries.

Cons

The only thing I can think of is the activity screen is reflected on two pages instead of one, when choosing the default dates. Other than that, I have no complaints.

Review Source: Capterra
 

Stacey from Charlie Water Supply Corp.

December 2016

December 2016

Redline systems

Ease-of-use

Functionality

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Value for Money

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This software is perfect for small water systems and very affordable. We have about 40-meter connections and use an automatic meter reading system. This software works great for us. Tech support is fast and easy. I would recommend it to any small water system

Review Source: Capterra
 

Jolene from City of Rexford
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Great for a Small Town

Ease-of-use

Functionality

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Customer Support

Value for Money

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Our very small town has been using the system for almost 3 years. I love the ease of use and the reasonal cost. It has many other functions that are helpful, too. I love the way it's put together. I have used other systems and they were so cumbersome and complicated, it drove me crazy. For our situation, this one gets the job done. I highly recommend it.

Pros

Ease of use. Nice looking system. Gets the job done.

Review Source: Capterra
 

Susan from Village of Pleasant Hill
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Rural Billing is a great product!

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Quality
Value for Money
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Support

Rural Billing is an excellent software program. It is easy to learn and easy to use. It's features are very useful. Customer support is always available and any questions are answered in a timely manner.

Pros

The software is very easy to understand and use.

Advice to Others

I highly recommend the use of this software. The ease of use and functionality of this software combined with the dependable customer support team is outstanding. We have been a customer for 2+ years and have always had a great experience with Rural Billing.

Review Source: Capterra
 

Sandra from Millerville Water Authority
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

AWESOME SOFTWARE

Ease-of-use

Functionality

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Customer Support

Value for Money

Ease-of-use
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Support

I love the Rural Billing!!!! It is easy to understand! I love the tech support help! I have nothing but great things to say about this software!!!

Pros

Pros: I love how you can talk to the support. I love how you can print anything you need to on the bills. It is very easy to learn and work with. I am thankful for being able to talk to a "REAL PERSON"!! Very fast and easy emailing, calling. I LOVE how the tech support can go into your computer and help you with anything you need!!!! I think it is a great help to any company that they send the billing sheets out without even asking! I wasn't ever trained for this job and I have called many, many times needing help and the gentleman that I speak with has always treated me with the most respect and encourages me and helps me to learn whatever I need to know!!! I am very blessed to have such a fantastic software!!! Thank you all!!

Cons

The only problem I can say is one thing: The activity sheet is hard to explain and break down to the older customers. I have went to show details and still had to go step by step to explain why a customer owed what they did. It is easy if they have a bill no late fee and pay it! That is simple. The ones I need more help with are like a person owes a bill, then late fee applied, then another bill, they make a payment, it needs to be able to be placed under the bill they are making a payment for. I can give you a customer to show you a example for. I have to sit with the customer and go step by step adding and taking away to come up with why they owe each thing. I know this is hard to understand but please feel free to email me or call me so I can help you understand. 256-354-2359

Advice to Others

I would love to be able to print more on the front side of the bill where we could fit more characters.

Review Source: Capterra
 

Kevin from BeasonChestnutWater

May 2016

May 2016

Rural Billing

Ease-of-use

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Support

Rural Billing software is an easy program to utilize for small municipalities. The support for technical assistance is beyond anything I have ever experienced. quick turnaround and friendly help!!

Review Source: Capterra
 

mary from village of edison

April 2016

April 2016

Easy to understand and use

Ease-of-use

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Ease-of-use
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Support

I had a few problems at first understanding how to fix problems but a quick call and customer service had me on track! This software has made my job so much easier. The tech dept is amazing! Every time I run into a problem, a quick email and I know I will get a quick response and help in no time.

Review Source: Capterra
 

Stephen from PWSD #4 Bates County

January 2016

January 2016

I have had a good experience with the software.

Ease-of-use

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Support

Most features are good but there are a couple that could be somewhat different. Meter changes and readings are a big concern here. Changing out meters and entering new readings are impossible if we are reading to do billing.

Review Source: Capterra

  Response: Redline Data Systems, Redline Data Systems

Date: February 2017

February 2017

 

Thank you for your review!

Meters and their associated readings may not be changed if the information has been sent into the field to be read via handheld/AMR. This ensures the information remains consistent between the main system and handheld/AMR. Once the readings have been pulled into the main system, or the reading assignment cancelled, the information can be modified as desired.

 

Vanessa from Northwest St. Clair Water System

November 2015

November 2015

Excellent system and very easy to use.

Ease-of-use

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Ease-of-use
Usability
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Support

I"ve been using Redline billing for years its very easy lay out. The billing gives accuracy on amount to bill customers. If I ever have problems or questions, Redline is always great to help.

Review Source: Capterra
 

Stephanie from BS Utilities

October 2015

October 2015

Software and support have been GREAT!

Ease-of-use

Product Quality

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Ease-of-use
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Support

The software has been extremely user friendly. When I cannot figure something out, support has been very helpful and timely with all of my requests. I could not be more happy with my decision of choosing Rural Billing.

Review Source: Capterra
 

Thomas from City of Northrop, MN

September 2015

September 2015

The software does exactly what I want for the water billing in our small community.

Ease-of-use

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I would refer this software to anyone. The customer support is fantastic. I have made suggestions for software changes and this change was included in one of the updates. I have worked for many years for a large municipal utility with their billing system and the customer support for their software should take lessons from Redline Data Systems. Keep up the great work. It sure makes my job easier. Thanks

Review Source: Capterra
 

Barb from PWSD #2

August 2015

August 2015

Rural Billing is one of the easiest software packages I have ever worked with. Great package.

Ease-of-use

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Love the ease of the software, one click for where/what you want to perform. I had very little training, with the previous person, had lots of questions when I was on my own. The support staff walked me through every step. The staff returned emails/phone calls within a very short period of time with a thorough explanation. If you make a suggestion on something you would like to be able to perform or have the package do, they are working on a solution at their earliest convenience. Reports are very easy to analysis and modify. Great package, support, would highly recommend!!!

Review Source: Capterra
 

Tracy from Town of Vance

July 2015

July 2015

Looks & Works great

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At first it was difficult to find the history of an account (activity), but once I took the time to review all of it; in time it has become a bit easier~ Works great

Review Source: Capterra
 

Diane from West Barbour Co. Water Authority

April 2015

April 2015

The best customer service.

Ease-of-use

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There is nothing bad I can say, I love this billing program and they kept everything up to date. The customer service is outstanding, I can not express enough how great they are.

Review Source: Capterra
 

Sarah from City of St John

March 2015

March 2015

City Auditor

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Very good customer service and support.

Review Source: Capterra
 

Samilda from Summerhill Borough

October 2014

October 2014

Summerhill Borough

Ease-of-use

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Ease-of-use
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Support

Program very user friendly. Customer Service is very prompt returning calls and are very helpful. Would recommend the program.

Review Source: Capterra
 
 
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