Submeter Billing
About Submeter Billing
Submeter Billing Pricing
Contact Genea for pricing details.
Starting price:
$100.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Submeter Billing
1 - 5 of 46 Reviews
Susan
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Submeter Billing
Nothing but upsides. Great product with reasonable pricing and knowledgeable personnel.
PROSThe software is user friendly and offers various reports. The support team is fabulous. They provide timely metering invoices that can be customized along with emails stating when the invoices are ready, and they notify us if there appears to be an issue with a meter or meter read in advance of submitting the invoices. They are always available, courteous and professional.
CONSNothing at this time. Everything works as is contracted.
Vendor Response
Thank you so much for taking the time to write a review on our Submeter Billing product! We are so happy that you love both the product and our support team!
Replied February 2020
Orlando
Real Estate, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Great service and benefit to any property owner or manager
It has definitely freed up my time since I no longer have to create the submeter statements myself. Overall, I would highly recommend the product and I have expanded our business with them with every building in my portfolio.
PROSThe best feature is providing our utility invoices to Genea and they provide a professional and clean submeter statement that can be presented to the tenants. They take care of all the calculations in figuring out how much the tenant owes.
CONSThe area of improvement is in getting the metering statements over to us. We have a deadline to meet in order to sent out the Genea statements along with our rent invoices. Genea does not always meet that deadline. There are times where I have already submitted the utilty invoice to Genea and then I still get asked to provide the invoice again.
Vendor Response
Thank you, Orlando! We understand your concerns regarding the timeliness of turning statements over to you and appreciate that you have shared this with us. If you could let our support team know your deadline we will be sure to check in on your statements on your behalf and will do all we can to meet that for you.
Replied May 2023
Kauwela
Commercial Real Estate, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2023
80-20
For the most part it's great (80%). The delay in receiving the monthly statements and billings, along with the inaccuracy makes it questionable (20%).
PROSEase to track and analyze per meter. Ease of pulling up history and tracking data. Ease of billing.
CONSDelay in getting monthly billings. Inaccuracy of billings and/or addresses and/or missing Tenants. Almost every month there is something inaccurate in the billings
Reasons for switching to Submeter Billing
We were told the accuracy and timing was better with this product.
Vendor Response
Thank you for your review, Kauwela! We strive to provide 100% accuracy, and timeliness is one of top priorities. We will follow up with you so that we can better understand your concerns, and deadlines, to better serve you!
Replied August 2023
Bridget
Commercial Real Estate, 501-1,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Genea
It gives me back a lot of time in the day
CONSGenea does not always meet the required deadlines
Vendor Response
Thank you for taking the time to leave a review, Bridget! We value your feedback, and want to better understand your needs to ensure we meet your deadlines. We will reach out to see what we can do to improve!
Replied August 2023
patrick
Real Estate, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Submeter Billing Review
I have had a great overall experience with submeter billing and it makes my job easier while also providing beneficial and detailed information to our tenants to understand the breakdown of their utility usage.
PROSI like that it provides the usage data and cost to bill our tenants back for their submetered utility usage. This makes it easier on me to bill our tenants.
CONSSome times when our engineers enter meter readings in the app the readings get stuck in the app and are not received by the submeter billing team.
Vendor Response
Hello Patrick, Thank you so much for your review. We are glad our product is providing value for you and making your job easier.
Replied November 2023
