About Submeter Billing

Submeter Billing is a cloud-based solution that helps businesses create tenant invoices and automate the reading of meters/


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Supported Operating System(s):

25 Reviews of Submeter Billing

Average User Ratings

Overall

4.6 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(18)

18

4 stars

(4)

4

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 25 results

February 2020

Susan from Moody Rambin

Company Size: 51-200 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Submeter Billing

Nothing but upsides. Great product with reasonable pricing and knowledgeable personnel.

Pros

The software is user friendly and offers various reports. The support team is fabulous. They provide timely metering invoices that can be customized along with emails stating when the invoices are ready, and they notify us if there appears to be an issue with a meter or meter read in advance of submitting the invoices. They are always available, courteous and professional.

Cons

Nothing at this time. Everything works as is contracted.

Response from Genea

Replied February 2020

Thank you so much for taking the time to write a review on our Submeter Billing product! We are so happy that you love both the product and our support team!

February 2020

Nyeela from EQ Office

Company Size: 11-50 employees

Industry: Commercial Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Electric Metering Made Easy

Saves us time on the back end not having to compile and calculate the readings for billing.

Pros

How easy it is to report readings and receive statements and reports back quickly

Cons

It would be nice if it was fool proof, regarding the readings, instead of needing a middle man to confirm the readings. (Millennial Problems lol)

Response from Genea

Replied February 2020

Thank you for your review and constructive feedback! We will keep working hard to make our products as easy to use as possible.

November 2021

Yanny from Parkway

Company Size: 51-200 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2021

Love Genea!

I haven't really had any issues but when I had, the team was always there to answer my questions in a timely manner.

Pros

I love that it's easy to use and makes my life so much easier when it comes to billing back our tenants for their electric usage or to set up their overtime HVAC. I also love how customer service oriented everyone is. Everyone is always so helpful and their replies to emails are always super quick. Love the Genea team!

Cons

Nothing....I really love this program! It's easy to use and navigate.

Response from Genea

Replied November 2021

Thank you for your feedback! We appreciate the time you took and your continued support :)

November 2021

James from Valley View Maintenance

Company Size: 11-50 employees

Industry: Commercial Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

November 2021

Needs some minor work

Pros

Always logged in and ready for use in the field, ease of selecting property and meter

Cons

In app guidance for reporting meter read ( do I count the digits after the decimal, how do you read digital meters versus analog ) crew has misread meters by adding the digits after the decimal which has resulted in it appearing that the tenant had higher than expected water usage. Camera glitches and shows a green screen very often.

Response from Genea

Replied November 2021

Thank you for your feedback! Genea would be happy to assist in a training event for your team on how to read meters, just let your Genea team know and we will assist!

November 2021

James from Fortis

Company Size: 11-50 employees

Industry: Commercial Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2021

Pleasant Experience

Nice Easy and simple use

Pros

Ease of use and reporting system for businesses

Cons

nothing really its easy to use and a great tool

Response from Genea

Replied November 2021

Thank you for your feedback!