Submeter Billing
About Submeter Billing
Most Helpful Reviews for Submeter Billing
1 - 5 of 41 Reviews
Bridget
Commercial Real Estate, 501-1,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Genea
It gives me back a lot of time in the day
CONSGenea does not always meet the required deadlines
Vendor Response
Thank you for taking the time to leave a review, Bridget! We value your feedback, and want to better understand your needs to ensure we meet your deadlines. We will reach out to see what we can do to improve!
Replied August 2023
laura
Real Estate, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Commercial Property Life Saver
Great experience, finally able to bill tenants accurately for their utility usage.
PROSGenea has provided accurate billing for tenants, while we were underbilling for years while doing manual calculations.
CONSBuilding engineer has to manually input the meter reads, which can sometimes cause errors.
Vendor Response
Thank you for your review, Laura! We are always happy to hear feedback from our customers and value your input. If your engineer would like any training on taking reads we are here to assist. He can reach out anytime!
Replied August 2023
Kauwela
Commercial Real Estate, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2023
80-20
For the most part it's great (80%). The delay in receiving the monthly statements and billings, along with the inaccuracy makes it questionable (20%).
PROSEase to track and analyze per meter. Ease of pulling up history and tracking data. Ease of billing.
CONSDelay in getting monthly billings. Inaccuracy of billings and/or addresses and/or missing Tenants. Almost every month there is something inaccurate in the billings
Reasons for switching to Submeter Billing
We were told the accuracy and timing was better with this product.
Vendor Response
Thank you for your review, Kauwela! We strive to provide 100% accuracy, and timeliness is one of top priorities. We will follow up with you so that we can better understand your concerns, and deadlines, to better serve you!
Replied August 2023
Julie
Real Estate, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Simple and Straight-Forward Platform
I personally have been using this product a bit over a year and find this to be one of the easiest and simplest submeter invoicing platform ever.
PROSGenea provides a simple and thorough platform for submeter billing. Setting up submeters on a line diagram that provides a visual that is not only easy to locate your meter, but also easy to read and personalize.
CONSWithout training, it was a bit difficult to locate the tenant invoices to review and approve, but the great customer service provided by Genea got me through this slight hurdle without any issues.
Vendor Response
Thank you for taking the time to leave us a review, Julie! We are happy to hear that you are satisfied with our product, and our service.
Replied August 2023
Raechelle
Real Estate, 5,001-10,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Easy Billing
I really enjoy the easy billing of tenants since Genea does all the work and I just distribute the invoices.They do all the calculation and invoicing. I find the submeter billing very useful and quick to pull invoices.
CONSI think they hardest part is the setup but once that is accomplished it has been fine.
Vendor Response
Thank you for your detailed feedback, Raechelle! We value your input!
Replied August 2023
