Nothing but upsides. Great product with reasonable pricing and knowledgeable personnel.

The software is user friendly and offers various reports. The support team is fabulous. They provide timely metering invoices that can be customized along with emails stating when the invoices are ready, and they notify us if there appears to be an issue with a meter or meter read in advance of submitting the invoices. They are always available, courteous and professional.

Nothing at this time. Everything works as is contracted.

It gives me back a lot of time in the day

Genea does not always meet the required deadlines

For the most part it's great (80%). The delay in receiving the monthly statements and billings, along with the inaccuracy makes it questionable (20%).

Ease to track and analyze per meter. Ease of pulling up history and tracking data. Ease of billing.

Delay in getting monthly billings. Inaccuracy of billings and/or addresses and/or missing Tenants. Almost every month there is something inaccurate in the billings

I have had a great overall experience with submeter billing and it makes my job easier while also providing beneficial and detailed information to our tenants to understand the breakdown of their utility usage.

I like that it provides the usage data and cost to bill our tenants back for their submetered utility usage. This makes it easier on me to bill our tenants.

Some times when our engineers enter meter readings in the app the readings get stuck in the app and are not received by the submeter billing team.

I personally have been using this product a bit over a year and find this to be one of the easiest and simplest submeter invoicing platform ever.

Genea provides a simple and thorough platform for submeter billing. Setting up submeters on a line diagram that provides a visual that is not only easy to locate your meter, but also easy to read and personalize.

Without training, it was a bit difficult to locate the tenant invoices to review and approve, but the great customer service provided by Genea got me through this slight hurdle without any issues.

Great experience, finally able to bill tenants accurately for their utility usage.

Genea has provided accurate billing for tenants, while we were underbilling for years while doing manual calculations.

Building engineer has to manually input the meter reads, which can sometimes cause errors.

N/a

The ease of having statements automatically generated each month.

The site is not as user friendly or has a clear and concise look with there being multiple properties.

Great I feel as if Submeter is part of the building management team

Functionality and ease of use, having a system in place that gives you accurate information

That it is not fully automated and the system can do the readings without human assistance. I would like to just receive reports without having to walk the building

The reports are difficult to filter through when exporting and the platform needs more organization.

I can depend on the meters getting read monthly and the billings being produced.

The reports are difficult to filter through when exporting and the platform needs more organization.

Customer service is very helpful and accommodating.

The website is hard to manage and sometimes I can't find my invoices.

Overall it has been a great experience.

What I like most is not having to manually bill for the sub-meter utilities.

I have noticed the meter read dates submitted in Angus never match the meter read dates listed on the supporting documents. They should always match to alleviate uncertainty.

It has definitely freed up my time since I no longer have to create the submeter statements myself. Overall, I would highly recommend the product and I have expanded our business with them with every building in my portfolio.

The best feature is providing our utility invoices to Genea and they provide a professional and clean submeter statement that can be presented to the tenants. They take care of all the calculations in figuring out how much the tenant owes.

The area of improvement is in getting the metering statements over to us. We have a deadline to meet in order to sent out the Genea statements along with our rent invoices. Genea does not always meet that deadline. There are times where I have already submitted the utilty invoice to Genea and then I still get asked to provide the invoice again.

Saves us time on the back end not having to compile and calculate the readings for billing.

How easy it is to report readings and receive statements and reports back quickly

It would be nice if it was fool proof, regarding the readings, instead of needing a middle man to confirm the readings. (Millennial Problems lol)

Submeter billing has made it very simple not having to physically go to each meter to read them. The revenue generated has been great.

Ease of use on a PC and cell phone. Good reporting platform

At this point I do not have a con to report. Everything is very user friendly.

Saving time on monthly tenant billbacks.

We each have two (2) multi-tenant buildings where the water and/or electric gets read and billed back each month. Using the Genea service saves between 1-1.5 hrs messing with excel worksheets, which allows me time to focus on other property issues. I have a monthly tickler to send Genea the most recent utility bills when they come in. After emailing that, I get back the tenant invoicing to be added to our system. I don't need to read meter photos, as our building tech enters the numbers into Genea’s system directly. However, the photos are available for auditing purposes, which is great. Although I like the speed and accuracy of the software, I appreciate even more the responsiveness and helpfulness of [SENSITIVE CONTENT HIDDEN] and the Genea team when they quickly correct minor issues that do occur.

The setup process was seamless and the product has been simple for our team to use. One feature that would be useful would be a forecast of the next year's readings based on prior trends/seasonality that could be used during budget season. This may already be possible as it is our first year using Genea.

I haven't really had any issues but when I had, the team was always there to answer my questions in a timely manner.

I love that it's easy to use and makes my life so much easier when it comes to billing back our tenants for their electric usage or to set up their overtime HVAC. I also love how customer service oriented everyone is. Everyone is always so helpful and their replies to emails are always super quick. Love the Genea team!

Nothing....I really love this program! It's easy to use and navigate.

Overall, I enjoy working with Genea. It helps me get an accurate billing for the tenants, I can download past statements, I can see meter reading, etc.

I don't have to do the utility billing calculations, shows the meter information and readings, download statements

Time frame, we must have our statements within 24 hours. Online Portal has been down for a while now.

Nice Easy and simple use

Ease of use and reporting system for businesses

nothing really its easy to use and a great tool

I really enjoy the easy billing of tenants since Genea does all the work and I just distribute the invoices.They do all the calculation and invoicing. I find the submeter billing very useful and quick to pull invoices.

I think they hardest part is the setup but once that is accomplished it has been fine.

Good results with the Genea team.

Platform is very functional and great customer support.

The platforms front end has been refreshed this year. No complaints.

The transition to Submeter Billing was a breeze. Genea Support + Team go above and beyond to make sure of it.

The only suggestion would be to have the ability to transfer existing users over to another Property. For example, if we have a new tenant that already was using Genea services, they'll have to create new credentials rather than being able to use their existing credentials.

Overall, I really love submeter billing. Worth every penny and highly recommend.

I love this software because it saves me a lot of time and is more accurate. We used to calculate our monthly billings manually, and there was a lot of room for error and it took up a lot of valuable time.

I think sometimes it can be difficult when you deal with different people MTM putting together your billing because you get the same questions asked a lot. It's not a software issue exactly, but part of the package.

It is good i like the product very much its helpful

I cant see the statements something is wrong with the invoices

It has helped us tremendously with so many tenants having sub-metering for water and / or electric.

Easy to use, eliminates mistakes from property billing, and able to review for accuracy.

Tenants that have several meters are charged $25 per meter, I get a lot of complaints for that.

keeps track of usage and billing clients above allotted amounts.

The ease of uploading data from meter reading

I dont believe there is any features missing, some of the reports are not done well though.