The transition to Submeter Billing was a breeze. Genea Support + Team go above and beyond to make sure of it.

The only suggestion would be to have the ability to transfer existing users over to another Property. For example, if we have a new tenant that already was using Genea services, they'll have to create new credentials rather than being able to use their existing credentials.

Nothing but upsides. Great product with reasonable pricing and knowledgeable personnel.

The software is user friendly and offers various reports. The support team is fabulous. They provide timely metering invoices that can be customized along with emails stating when the invoices are ready, and they notify us if there appears to be an issue with a meter or meter read in advance of submitting the invoices. They are always available, courteous and professional.

Nothing at this time. Everything works as is contracted.

It has definitely freed up my time since I no longer have to create the submeter statements myself. Overall, I would highly recommend the product and I have expanded our business with them with every building in my portfolio.

The best feature is providing our utility invoices to Genea and they provide a professional and clean submeter statement that can be presented to the tenants. They take care of all the calculations in figuring out how much the tenant owes.

The area of improvement is in getting the metering statements over to us. We have a deadline to meet in order to sent out the Genea statements along with our rent invoices. Genea does not always meet that deadline. There are times where I have already submitted the utilty invoice to Genea and then I still get asked to provide the invoice again.

Always logged in and ready for use in the field, ease of selecting property and meter

In app guidance for reporting meter read ( do I count the digits after the decimal, how do you read digital meters versus analog ) crew has misread meters by adding the digits after the decimal which has resulted in it appearing that the tenant had higher than expected water usage. Camera glitches and shows a green screen very often.

Saves us time on the back end not having to compile and calculate the readings for billing.

How easy it is to report readings and receive statements and reports back quickly

It would be nice if it was fool proof, regarding the readings, instead of needing a middle man to confirm the readings. (Millennial Problems lol)

Submeter billing has made it very simple not having to physically go to each meter to read them. The revenue generated has been great.

Ease of use on a PC and cell phone. Good reporting platform

At this point I do not have a con to report. Everything is very user friendly.

Good results with the Genea team.

Platform is very functional and great customer support.

The platforms front end has been refreshed this year. No complaints.

It has helped us tremendously with so many tenants having sub-metering for water and / or electric.

Easy to use, eliminates mistakes from property billing, and able to review for accuracy.

Tenants that have several meters are charged $25 per meter, I get a lot of complaints for that.

It's awesome!

What I like most about Submeter Billing is Ease of use.

There isn't anything I dislike about the submeter billing system.

Overall it has been a great experience.

What I like most is not having to manually bill for the sub-meter utilities.

I have noticed the meter read dates submitted in Angus never match the meter read dates listed on the supporting documents. They should always match to alleviate uncertainty.

Saving time on monthly tenant billbacks.

We each have two (2) multi-tenant buildings where the water and/or electric gets read and billed back each month. Using the Genea service saves between 1-1.5 hrs messing with excel worksheets, which allows me time to focus on other property issues. I have a monthly tickler to send Genea the most recent utility bills when they come in. After emailing that, I get back the tenant invoicing to be added to our system. I don't need to read meter photos, as our building tech enters the numbers into Genea’s system directly. However, the photos are available for auditing purposes, which is great. Although I like the speed and accuracy of the software, I appreciate even more the responsiveness and helpfulness of [SENSITIVE CONTENT HIDDEN] and the Genea team when they quickly correct minor issues that do occur.

The setup process was seamless and the product has been simple for our team to use. One feature that would be useful would be a forecast of the next year's readings based on prior trends/seasonality that could be used during budget season. This may already be possible as it is our first year using Genea.

I haven't really had any issues but when I had, the team was always there to answer my questions in a timely manner.

I love that it's easy to use and makes my life so much easier when it comes to billing back our tenants for their electric usage or to set up their overtime HVAC. I also love how customer service oriented everyone is. Everyone is always so helpful and their replies to emails are always super quick. Love the Genea team!

Nothing....I really love this program! It's easy to use and navigate.

Overall, I enjoy working with Genea. It helps me get an accurate billing for the tenants, I can download past statements, I can see meter reading, etc.

I don't have to do the utility billing calculations, shows the meter information and readings, download statements

Time frame, we must have our statements within 24 hours. Online Portal has been down for a while now.

Nice Easy and simple use

Ease of use and reporting system for businesses

nothing really its easy to use and a great tool

Overall, I really love submeter billing. Worth every penny and highly recommend.

I love this software because it saves me a lot of time and is more accurate. We used to calculate our monthly billings manually, and there was a lot of room for error and it took up a lot of valuable time.

I think sometimes it can be difficult when you deal with different people MTM putting together your billing because you get the same questions asked a lot. It's not a software issue exactly, but part of the package.