About UtilityTrakR


UtilityTrakR is a cloud-based utility billing solution designed to help manage the utilities operations of cities, municipalities, co-operatives and more. It helps users process payments, send electronic bills, provide customer service and access data-driven insights.

UtilityTrakR allows utilities to generate invoices and send e-bills to customers. These bills along with transaction updates can be accessed by customers through an online customer portal. Customers can also set up automatic payments.

UtilityTrakR enables users to generate bills by using tier rates. The solution also provides a mobile work order management feature.

UtilityTrakR has analytics and business intelligence capabilities that enable users to view trends and forecast data. Support is offered via phone and through an online portal during business hours.



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Supported Operating System(s):

Web browser (OS agnostic)

8 Reviews of UtilityTrakR

Average User Ratings

Overall

5.00 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(8)

4 stars

(0)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-8 of 8 reviews

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June 2016

Jessica from Water Works of Texas

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2016

FIVE STAR Features & Benefits

Since 2009, Starnik has evolved their platform to continually create ways to save time, money and hassle for their clients. Starnik's approach to new release updates insures that I am staying ahead of my peers and maximizing every minute of the day- allowing me to focus on other important issues we face daily. Their live customer service team creates the rapid response that I can then pass onto my clients - no frustrating maze of phone prompts - no we will get back to you in three to five business days- just clear, concise help when you need it the most.

Pros

The software is complete, rigorous, customizable and adaptable in a way that I can approach other markets with confidence. Put simply, I do not have to concern myself on whether or not "we can provide a unique billing service" the solution is generally already there, waiting for me to utilize the feature.

Cons

Initially, the software was heavily layered. Over the last several years, the program has become easier to navigate and find what I am looking for with ease.

December 2016

Joey from Metro Metering Solutions Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

December 2016

Excellent Software

I have been using Starnik Systems as my software provider here at Metro Metering Solutions Inc for over 4 years. The customer service has been excellent. The software has been a great value to my company and has helped us become a top utility sub meter billing provider in Atlanta Georgia.

Pros

Customer Service has been great and the ability to integrate the software with our customers.

Cons

None

Response from Starnik of

Replied December 2016

Thank you Joey!

June 2016

Liliana from Ciy of Calexico

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2016

Starnik survey 2016

I've been using Starnik for the pass 3 years and it's easy to work with and very helpful in keeping the City of Calexico up to date.

Pros

Starnik staff are very helpful, great customer service, friendly, reliable and efficient

Cons

None

May 2016

Amber from Zenco Utility Management Services

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2016

Best Utility Software Available

My company has been using this software since 2012 to operate utility billing services for our clients. My experience with this software and the team behind it is nothing but positive. The customer service is impeccable! Anytime you need assistance with ANYTHING, the support team is there to assist. Their response time and urgency to resolve any issue is at the highest quality. One big factor for our business to operate effectively is using a software that functions 100% of the time without interruption. In the years we have been using this software, there is not one single time the software was buggy or was not functioning. This software can do so much more than just utility billing services and has allowed our company to expand our client base in ways we could not imagine.

May 2016

Elyse from Southern Utility Billing Services

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2016

Starnik has been a great asset to us!

Southern Utility Billing Services has been using Starnik for 3 years. They have enabled us to expedite our water billing process for 26,000 units a month. Starnik has also created custom billing reports for us that help make it easier to keep track of our billing and usage history. Starnik has great customer service and they have knowledgeable technicians that are very helpful. The software is user friendly and if you need help learning the system they are always just a phone call away and willing to help you. Starnik is very professional, calls you by name, and makes your issue a priority. I would definitely recommend Starnik to other utility billing companies!!

Response from Starnik of

Replied May 2016

Thank you so much Elyse!! We appreciate your review in Capterra. Thank you again.

May 2016

Sue from Lookout Mountain Water District

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2016

MADE ME LOOK LIKE A ROCK STAR!

The old antiquated system we were using made my job a nightmare. This product provided ease of use, outstanding reports and made my job so much easier. I love it. The most amazing thing is weekly updates and the staff are the most helpful, patient and knowledgeable. If I have suggestion, they listen and take the lead not just on my suggestion, but making the product Better! Don't ask me to change, EVER.

Response from Starnik of

Replied May 2016

Thank you very much Sue!!! We at Starnik appreciate your review at Capterra. Thank you again.

May 2016

Jennifer from AR Building Company

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2016

Great Software

The software was easy to learn and its easy to use. This software can do anything when it comes to utility billing and convergent billing. The invoices are easy to read. You can choose from a large number of invoice templates. There is always someone to help when you call and customer support is always friendly and knowledgeable.

Response from Starnik of

Replied May 2016

Thank you Jennifer for your review. We at Starnik appreciate it very much. Starnik

May 2016

jennifer from american water & energy savers

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2016

Been using for approximately 8 years, very pleased!

excellent team/staff that works WITH you!