# Diversified Billing Software Reviews, Demo & Pricing - 2026 > Review of Diversified Billing Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/utility-billing/visual-utility-billing-profile --- [Home](https://www.softwareadvice.com/) / [Utility Billing Software](https://www.softwareadvice.com/utility-billing/) / Diversified Billing Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/utility-billing/visual-utility-billing-profile/reviews/) # Diversified Billing 2026: Benefits, Features & Pricing Wondering if Diversified Billing is right for your organization? Our Utility Billing Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Diversified Billing 4.4 [(41)](https://www.softwareadvice.com/utility-billing/visual-utility-billing-profile/reviews/) Pricing Starting at $3.00 per year ### About Diversified Billing Diversified Billing is a utility billing system that allows businesses to handle customer service and payment processing operations. It is available as an installed LAN software or as a cloud application and is designed for water, sewer, trash, electric or gas utilities billing. Diversified Billing can be customized based on business requirements. The platform automatically creates a rolling master calendar with every task to manage the entire billing cycle from meter reading to shutoff notices. It can be utilized to train staff members and help them set up billing and other processes. It also provides a manager’s dashboard with a real-time status funnel for every task, allowing supervisors to easily monitor operations across the organization. Diversified Billing can be integrated with multiple solutions including Diversified Mobile Work Orders and Diversified Fund Accounting. Wondering if Diversified Billing is right for your organization? Our Utility Billing Software selection experts can help you in 15 minutes or less. ## Diversified Billing User Interface ## Popular Diversified Billing Alternatives Main Product Diversified Billing 4.4 [(41)](https://www.softwareadvice.com/utility-billing/visual-utility-billing-profile/reviews/) Ratings Breakdown - 4.32Ease of use - 4.46Value for money - 4.79Customer support - 4.17Functionality Pricing Starting at $3.00 per year Get Price Alternative Product [BOSS811](https://www.softwareadvice.com/public-works/boss811-profile/) 4.8 [(71)](https://www.softwareadvice.com/public-works/boss811-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.75Value for money - 4.81Customer support - 4.72Functionality Pricing Starting at $2500.00 per year Get Price Alternative Product [Rural Billing](https://www.softwareadvice.com/utility-billing/rural-billing-profile/) 4.9 [(60)](https://www.softwareadvice.com/utility-billing/rural-billing-profile/reviews/) Ratings Breakdown - 4.85Ease of use - 4.79Value for money - 4.95Customer support - 4.69Functionality Pricing Starting at $2850.00 one time Get Price Alternative Product [SMART360](https://www.softwareadvice.com/utility-billing/bynry-profile/) 5.0 [(1)](https://www.softwareadvice.com/utility-billing/bynry-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Starting at $1.39 per month Get Price Alternative Product [TrueContext](https://www.softwareadvice.com/field-service/prontoforms-profile/) 4.6 [(331)](https://www.softwareadvice.com/field-service/prontoforms-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.40Value for money - 4.44Customer support - 4.45Functionality Pricing Starting at $4800.00 per year Get Price Alternative Product [Utilmate](https://www.softwareadvice.com/accounting/utilmate-profile/) 4.5 [(4)](https://www.softwareadvice.com/accounting/utilmate-profile/#reviews) Ratings Breakdown - 4.75Ease of use - 5.0Value for money - 4.75Customer support - 4.75Functionality Pricing Starting at $0.60 per month Get Price ## Diversified Billing Pricing and Plans Starting price: $3.00 per year Free Trial Free Version Cloud Subscription Service $3.00 per user, per year No plan information available LAN Installation $3.00 per user, per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Diversified Billing Features - Popular features found in Utility Billing Customer Management Meter Data Management Non-Metered Billing Online Payments Payment Collection Penalty/Cut-Off Processing Rate Management Reporting & Statistics Self Service Portal Transaction History Work Order Management - More features of Diversified Billing Accounting ACH Payment Processing Activity Dashboard Automatic Backup Billing & Invoicing Commenting/Notes Contact Database Customizable Reports Electronic Payments For Electricity For Natural Gas For Trash For Water Historical Reporting Metered Billing Mobile Access Monitoring Payment Reminders Printing Services Integration Recurring/Subscription Billing Third-Party Integrations Usage Tracking/Analytics User Management ## Diversified Billing Integrations AccountMate Integration rated undefined from -1 review CenterPoint Fund Accounting for Municipals Integration rated undefined from -1 review QuickBooks Online Advanced Integration rated undefined from -1 review ## Diversified Billing User Reviews Overall Rating 4.4 Ratings Breakdown 5 44% 4 49% 3 7% 2 0% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.5 Customer support 4.8 Functionality 4.2 CK Contessa K. Verified reviewer Utilities 2-10 employees Used daily for more than 2 years Reviewed July 2020 Easy to Learn 5 I can not say enough good about Diversified Billing! It has made applying customer payments a quick and easy process, and it is perfect for billing our 2,000 customers. Customer support is outstanding! They are just a phone call away to help with any questions or concerns. Diversified Billing makes you feel like you are working together, not alone. I would recommend it to EVERYONE looking for billing software or updating their billing software. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Diversified Billing is so easy to use! The layout of the screen is easy to follow and read which makes learning how to use the system pretty simple. The step by step feature is a great help if you get pulled away or interrupted from your task. Easy to use...easy to learn! Cons: I can honestly say that I can not think of one Con about Diversified Billing. Reasons for choosing Diversified Billing The software speaks for itself! We were sold after meeting with \[SENSITIVE CONTENT HIDDEN\]! Reasons for switching to Diversified Billing It was a local billing company, and the owner was retiring. Vendor Response Thank you so much for the kind words, Contessa. We appreciate you. Replied July 2020 Read More JK Jamie K. Verified reviewer Utilities 11-50 employees Used daily for more than 2 years Reviewed July 2020 Diversified Billing Review 4 A few years back we switched from another billing software to Diversified and it has been a very good change. Processed do not take as long. The old software was much more complicated. I am thankful that I never had to train anyone else on how to use it. Customers seem to understand their bills much better and if there is an issue we can usually get help very quickly. All in all I am very happy with Diversified. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I find Diversified billing software easy to use and easy to teach new employees to use. Most processes are quick and easy to use unlike previous billing software that I have used. Cons: The only real issue that I have is that we can only have 1 person do a process such as billing or notices at a time. So if 1 person is working on a large billing, which may take a while, I am not able to do adjustments or notices until they are completely updated. Reasons for switching to Diversified Billing Cogsdale was a total nightmare - Very complicated and difficult to use. Vendor Response Hello, Jamie. Thank you very much for taking the time to write a review. We really appreciate it. Replied July 2020 Read More DS Deborah S. Verified reviewer Government Administration 11-50 employees Used daily for more than 2 years Reviewed July 2020 Use for payment processing 3 Ratings Breakdown 3 Ease of use 3 Value for money 4 Customer support 3 Functionality Pros: Payment processing is easier with the additional check processing ability Cons: I only use it for payment processing so I don't have a good overall opinion of all the features Reasons for switching to Diversified Billing Management felt the previous product was not user friendly and was obsolete. Vendor Response Hi Deborah. Thanks very much for submitting a billing system review. We appreciate it. Replied July 2020 Read More JP Jennifer P. Verified reviewer Utilities 11-50 employees Used daily for more than 2 years Reviewed July 2020 This program gets the job done. 4 The diversified software is fairly easy to use, if not totally intuitive. And I've always gotten quick help when I've called in for assistance. Ratings Breakdown 2 Ease of use 5 Customer support 3 Functionality Pros: With this program you are able to track history for years. That includes usage history, payment history, and billing. The customer information is generally easy to find. Cons: The difficulty with the product is when you need to reprint a bill, that is when I have problems. You have to go to the individual customer account. Find the billing you need to reprint, then while there is an option in the screen to print, the function does not work, so you have to go to a separate A/R area and find the batch of bills and reprint by account number. And when it reprints, there is random text entered at the bottom of the bill. Vendor Response Hello Jennifer. Thanks so much for taking the time to write a review. Sorry you are having difficulty reprinting a bill. I've taken the liberty of asking one of our support folks to reach out to you to troubleshoot the problem. Replied August 2020 Read More MK Mary K. Verified reviewer Utilities 2-10 employees Used daily for more than 2 years Reviewed July 2020 Municipal Auhtority of Allegheny Township 4 I would say my overall experience with Diversified billing is positive and I'm glad we use it. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Since we bar coded our invoices, receipting could not be easier. Which really is our main purpose and the primary use of the product. Customer service has always been of the highest standard. I have never been disappointed with the help I get when I need it. Cons: I don't care for the fact that the history screen in Inquiry doesn't give you a total number. It's hard to explain to a customer on the phone why they owe a certain amount when you have to add it on the fly. I think there are reports I could run and use that I don't know about. A manual would help. Vendor Response Hi Mary, many thanks for taking the time to write a review. I will have one of out support folks give you a call to show you how to quickly find the total amount due. Replied July 2020 Read More PK Polly K. Verified reviewer Utilities 2-10 employees Used daily for less than 2 years Reviewed July 2020 Diversified 5 I Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: There is very little if anything that I don't like about this software. I was new to utility billing when the City of Calico Rock approved a change to our software. The differences in the software I was trained on and Diversified are decades apart. It has cut the time it took me to get bills printed by 50%, that is time i can use elsewhere easily. Cons: I do wish there was a help section for me to simply look up and read rather than having to contact someone. Many times i just need to refresh my memory. Vendor Response Hello Polly, thanks so much for submitting your review. If you click on Help in the menu bar at the top of the screen and then click on Online Help, you should find very thorough instructions for operating every function in the system. The help system is organized in exactly the same way as menu structure. So just look for the menu item on which you need a refresher. Replied July 2020 Read More BO Barbara O. Verified reviewer Utilities 2-10 employees Used weekly for more than 2 years Reviewed June 2020 Top Quality Billing Company 5 Diversified Billing is wonderful! They are quick to answer questions and respond to emails. They always confirm receiving emails and include documentation when necessary. They are helpful when we have issues to be resolved. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ability to compile and share reports is extremely useful. The updated sign in procedure is easy but very secure. Adding information to our billing statements is an added plus since mandates are changes rapidly and we are able to share this information as well as community information with our clients. Cons: I would appreciate more training to understand the software a little better and it's capabilities. Are there video tutorials available? If so, I don't recall being informed about them. Reasons for switching to Diversified Billing Lower price, better system with more options and a company with better communication and updated products/technology. Vendor Response Thanks very much for taking a moment to share your thoughts, Barbara. One of the support staff will be in touch to direct you to our online tutorials and answer any specific questions you might have. Replied July 2020 Read More MM Marissa M. Verified reviewer Utilities 2-10 employees Used daily for more than 2 years Reviewed July 2020 Very pleased with this product 4 This has made my work duties in utility billing so much easier. It is very accurate and shoes very clear records and provides excellent reports. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I love the abilities to customize date for each individual customer. Being able to make special notations for each customer is very important to us. Cons: If you enter something the system doesn't like, it tends to just crash. I understand there is constant updated to the program(which makes it so great), but this can really become bothersome if you are in the middle of something. Vendor Response Hello Marissa. Thanks very much for taking the time to submit a review. We appreciate it. Replied July 2020 Read More DA Donna A. Verified reviewer Government Administration 2-10 employees Used daily for more than 2 years Reviewed July 2020 User since 2008 4 We are a small municipality with approximately 560 accounts. The program has been great to use and would recommend it to future customers. Ratings Breakdown 4 Ease of use 5 Customer support 4 Functionality Pros: The program is user friendly. I have actually been contacted by some other municipalities looking for a new software billing program and have told them how the program is simple to use. Cons: The number one challenge is the number of times throughout the day the the program locks up and has to be exited and restarted. Vendor Response Hello Donna. Thanks very much for your review. Sorry you are having lock-up issues. I have asked our support team to reach out to you to work on getting the issues resolved. Replied July 2020 Read More BW BARBARA W. Verified reviewer Utilities 11-50 employees Used daily for more than 2 years Reviewed August 2020 Proud User 4 I have loved working with the Diversified Crew! They are all pretty amazing! I do feel like it is a "family oriented" group. They have always been good to me and I respect that so much! Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Great customer service! If I need anything, the crew is amazing!! Easy to learn and use. Reports are good. Cons: The only negative input I have on this system is getting the error messages and shutting down on me. However; with that said, my system now is due for an upgrade. Everything has been put on hold due to the Coronavirus. Vendor Response Hello Barbara. Just wanted to say thanks for the kind words. We appreciate you taking the time to write a review. Replied August 2020 Read More Showing 1 - 10 of 41 Reviews [See All Reviews](https://www.softwareadvice.com/utility-billing/visual-utility-billing-profile/reviews/) ## Diversified Billing Popular Comparisons [BOSS811 vs Diversified Billing](https://www.softwareadvice.com/public-works/boss811-profile/vs/visual-utility-billing/) ## Other Top Recommended Utility Billing Software [authorize.net](https://www.softwareadvice.com/online-payment/authorize-net-profile/) **4.5** (219) Recently recommended **0** times [CIS Utility Billing](https://www.softwareadvice.com/utility-billing/cis-utility-billing-profile/) **4.6** (165) Recently recommended **0** times [Invoiced](https://www.softwareadvice.com/accounting/invoiced-profile/) **4.7** (149) Recently recommended **0** times [EnergyCAP](https://www.softwareadvice.com/utility-billing/energycap-profile/) **4.7** (132) Recently recommended **0** times Stuck Between Options? 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