About Waterworks

Waterworks is a cloud-based solution made specifically to help small cities and rural areas manage their billing processes to serve customers. Key features include invoice and payment management, mainly for water utility billing. The solution allows users to access customer information and it automates invoice creation for quicker delivery and access. Users can customize HTML invoices, using an integrated editor within Waterworks, based on preference and business branding. In addition, customers can sign up via an online portal if they prefer.

The solution automatically sends reminders for upcoming payments and account status to customers. Waterworks accepts payments from PayPal, Amex, Visa, Mastercard and customer bank accounts. iPhone Meter Reading Applicat...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

4 Reviews of Waterworks

Overall rating

4.25 / 5 stars

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 4 of 4 results

Do you use this product?Write a review

April 2018

Katherine from Teachlr Organizaciones LMS

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

April 2018

It has worked for us as billing software

Pros

It has been very easy and its interface is very dynamic for us, we do billings and its function of automatic invoicing has worked perfect to date, in general lines it has been quite good

Cons

So far we have not found any errors in the platform, however we have very little time using it, to find an error we will let you know

October 2009

Damian from Telcoinabox

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

October 2009

End to end billing provisoning and payments + customer portal

Awesome systm that has replaced mny disperate unconnected systems with this all-in-wonder platform. They are contantly adding improvements also

Pros

100% web based software as a service 15 plug in modules highly customisable competitive pricing @ between 1 and 2% of monthly revenue

Cons

none so far

November 2013

Alexandra from Snowy Mountains Telecommunications

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

November 2013

Great cost effective billing platform

Love the flexibility of Utilibill. Billing is automated, customers love payment IVR and all the automation around self configuration. Collecting the money is soo easy now and its made a big difference to cash flow.

February 2016

Jocelyn from Competent Strata Assistance

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

2.0

Customer support

1.0

February 2016

Use at your peril! System was inoperable in many areas and support lacking

Since September 2015 we have attempted to get minor issues resolved (concessions, address errors etc) to commence using the software. No service! No billing! No support! When we raised a query we were terminated!