But, the lady I dealt with, 'Terri' was great at helping me solve my problems. John, the boss, well he was plenty patient with me and took the time to help.

When I have had questions,even on the weekends, Terri has been very willing to assist me. Her customer service is outstanding.

Any questions that we have are quickly answered. I can recommend this software without any reservations.

The only problem I had was getting rid of old accounts.

City Clerk for almost 15 years and this is by far the best, easiest most cost effective software the City has ever used.

Waterworks is a very easy and user friendly system for towns that cannot afford the larger cost of computer systems like Casselle.

I knew nothing about billing for a rural water system and chose this software because of good reviews. I am so glad I did, this software is very user friendly even for newcomers.

This program does exactly what we need it to do without being complicated and requiring multiple fields to be filled before you can move on to the next screen. Customer service is also great.

This is the second water utility software I have worked with and I have truly enjoyed the program and the tech support is wonderful.

I have had instances when the customer status is inactive and I'll go back and find a credit balance on the account of this penalty. I just have to watch for then and take off the credit balance.

All in all, very AWESOME. Thanks to the crew and I just Love the waterworks program.

I have thoroughly enjoyed working with Terri. She is a very pleasant, knowledgable person to work with when I have issues.

It is very user friendly and Terri and John are always there if you have a problem. I would highly recommend this program to any utility that is looking to improve their.

We at Compton Water have been very pleased with Water Works software. Their tec support is knowledgeable and always eager to help us with any issue.

Transitioning from our previous utility billing software occurred quickly and accurately. Waterworks customer service has always been friendly, responsive, timely, and competent.

We are very satisfied, and we wish all of our software was as easy to use.

The product is good, but the Customer Service is AWESOME. Our Rep is Teri, and she is always very willing to help, has the right answers and follows up on all requests.

Since September 2015 we have attempted to get minor issues resolved (concessions, address errors etc) to commence using the software.

The City of Everton has been using WaterWorks for approximately 13 years. It is a wonderful program; very easy to use.

We absolutly love the program and Terry is so so so helpful, so glad that we went with this company.

I started with my city a little over a year ago, the previously city clerk had been fired leaving me to start with zero training.

WaterWorks is a great program and easy to learn. If you need assistance you have immediate, helpful assistance.

If i get stuck i will call Terri, and end up saying duh.

The only issue I have had is that the computer takes off the final penalty charge when the customer is closed out.

I like working overall  with this software it's user friendly, reports are fast and easy, and working with great friendly people to help when we need help.

I hope I filled out the star ratings correctly-- you guys are the best!!! we have had water works. About 10 years and this is a wonderful software, it is customer friendly and I would not want.

We have been using this software for awhile and have not had any problems. Questions are answered very quickly and understandable.

The ability to quickly find information is important in local governments. The report functions are very customizable to specific needs.

Cartegraph continues to improve their mobile and web-based software based on community feedback, and their support is top notch.

Furthermore, we were able to make informed decisions and continue services in-house by showing hard data compared to contracted costs.

The ease-of-use and robust functionality. The software is user friendly and also offers a great mobile application for field use.

Overall I am very happy with Cartegraph. It's made tracking resources, and costs associated with the upkeep of our facilities, much easier and more detailed.

Most all of my users are not able to make their own reports due to how difficult they are to build.

Good, the system is great and the support team has always been extremely helpful.

The features are customizable and easy to use. The software integrates seamlessly with existing systems.

I continue to appreciate the far-ranging usefulness of the Structure, Automation, and Asset Condition Managers.

Through the software we were able to change operational procedures to save time and money.

I like the scenario builder add on and the see click fix features. Also, Asset management and work flow features have been extremely helpful for the City.

Upon my first introduction to Cartegraph, I was immediately impressed with what's possible in regards to the supporting GIS integrations.

Mobile platform is user friendly and intuitive. Asset collection is very easy and can be linked to GIS with relative ease.

Overall, my experience with Cartegraph is great. This company treats us like family.

Sometimes getting the scenario builder portion to function the way I want is difficult.

There are so many things I like about this software, that it's hard to pick what I like best.

Overall Cartegraph is a great company to work with and they have a system that's easy to administer, configure and integrate with other systems.

Asset & Operations Management made easy and, dare I say, fun.

The amount of integrations that are compatible allow for the existence of other software packages to play nicely inside Cartegraph. The utility locating integration was a great example of this.

Overall, Cartegrapgh has been a great tool as a system of record. We hope to use more functionality such as dashboards and scenario builder.

The organizations experience with Cartegraph has been challenging. The system is not the easiest to use due to the many different components and constant upgrades that sometimes is hard to keep up.

There are many glitches and a lot of data is lost due to this.

Cartegraph has proven to be the most stress free software I have personally dealt with due to their wonderful tech support and project teams.

Cartegraph Is The  Best Asset Management Software.

US Dollar

A multi-functional software solution designed specifically for the utilities industry, AMCS Utility Billing takes care of meter reading, billing and customer communication. Built on an intuitive user interface, it provides self-service features to view statements, pay online, and submit service requests through a customer portal.

LongDescription

Metered Billing

Recurring/Subscription Billing

Penalty/Cut-Off Processing

Customer Accounts

Meter Data Management

For Electricity

Service Call Management

Rate Management

Online Payments

Historical Reporting

ACH Payment Processing

For Water

Workflow Management

Email Management

Alerts/Notifications

Reporting & Statistics

Payment Collection

Work Order Management

Billing & Invoicing

Customer Management

Plant Management

For Natural Gas

Alerts/Escalation

Asset Lifecycle Management

Billing Rate Management

For Trash

For Cable

Workforce Management

Non-Metered Billing

User Management

Audit Trail

For Internet Service Providers (ISP)

Call Data Records(CDR)

For Telecommunications Industry

Cloud platform pricing:

Business: $99/month

Premium: $249/month

Custom: $5000/month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

AMCS Utility Billing

In Person

Live Online

Webinars

Documentation

Videos

Cartegraph is an asset management software designed to help businesses in the government, education, utility and other sectors manage property portfolios, work orders, budgeting and resources. The platform enables administrators to handle stocks, add notes and share information regarding assets with colleagues.

Managers can create and assign work orders, track progress, record working hours and reschedule tasks using a drag-and-drop interface. Cartegraph allows teams to determine occupancy rates across floors, buildings and campuses and classify spaces based on availability, usage or accessibility. Additionally, supervisors can gain insights into expenditure related to vehicle maintenance, external resources and fuel.

Cartegraph offers an application programming interface (API), which lets businesses integrate the system with several third-party applications including ArcGIS, CycloMedia, AutoCAD, Caselle, CitySourced and DigAlert. Pricing is available on request and support is extended via phone, email, live chat and an online contact form. 


Real Time Analytics

Work Order Creation

Barcoding/RFID

Utility Billing

Performance Management

Asset Accounting

Database Support

Activity Tracking

Service Request Management

Equipment Management

SMS Messaging

Dispatch Management

Progress Tracking

Job Costing

Customer Service Analytics

Route Optimization

Contract/License Management

Task Scheduling

Code Enforcement

Disposal Management

Space Management

Project Management

Projections

Communication Management

Customer Database

Recurring Appointments

Resource Management

Job Management

Calendar Management

Geolocation

Collaboration Tools

Data Capture and Transfer

Assignment Management

Geographic Maps

Scheduling

Assessment Management

Facility Management

Technician Management

Configurable Workflow

Mobile Access

Cost Tracking

Fixed Asset Management

Property Database

Inventory Tracking

Depreciation Management

Compliance Management

Routing

Bid Management

Vendor Management

Maintenance Management

Preventive Maintenance

Social Media Integration

Service History

Real-Time Updates

Website Integration

For Schools

Residential Properties

Budgeting/Forecasting

Asset Tracking

Activity Dashboard

Inspection Management

Parts Management

Equipment Maintenance

Work History

Accounting Integration

Inventory Control

Reporting/Analytics

Usage Tracking/Analytics

Commercial Properties

Monitoring

Prioritization

Lease Management

Remote Access/Control

Equipment Tracking

Incident Management

Job Tracking

Warranty Tracking

IT Asset Tracking

Quotes/Estimates

Drag & Drop

Predictive Maintenance

Third-Party Integrations

Location Tracking

Maintenance Scheduling

Task Management

Document Management

Inventory Management

Connect with the Cartegraph crew for a quote personalized to your unique needs.

AMCS Utility Billing vs Cartegraph Asset Management

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